Rated 4.2 out of 5 by 183
Rated 2.0 out of 5.0 by jayy The door
I stayed here for a wedding. When we were ready to go to the wedding we went to close the door and we noticed that the door did not lock. So we went down to the front desk and told the staff, they called the handyman. The handyman did not know what he was doing and he was banging on the metal part where it locks to fix it.I though this was very unprofessional and we told the front desk staff and they didn't do anything about it. We also had to be at the wedding reception and we almost missed the ceremony because the handyman did not know what he was doing. Overall i think this situation could of been handled better i was not pleased with my stay. The door should of locked thankfully we check the door before we left.
November 14, 2013
Rated 3.0 out of 5.0 by luckymekc21 The Truth
When I had arrived at the hotel the initial appearance was very good. All the decor was wonderful. The lady at the front desk was very nice. It was not until I reached my room and i saw that the room had not been completely cleaned. There urine stains on the rim of the toilet seat. The shower had a private area hair in it and the shower curtain was not adequate nor washed either as it was blackened on the Bottom of the curtain. And the floors in the hallway we're very dirty. None of the housekeepers like to move out of your way or move the cart when walking by. Additional they dont know any English. On the other hand, the food was good. I wish we were closer to the wedding party. The bartender was awesome. The maintenance was fast to come to our room for an air conditioning problems. One main issue is that the housekeeping should not clean your room out completely before it is even time to check out of the hotel. They were there at 10 and the checkout is 11 a.m.. And of course again, she told me she speaks no English.
November 13, 2013
Rated 5.0 out of 5.0 by Wpn11 Orangeburg
Very relaxing place. Found it odd that they did not offer breakfast with your stay and the lounge was closed for lunch all together. I wa staying there for a wedding and they got the morning breakfast orders wrong and were not prepared (did not have what they offered on the menu.) Also we were supposed to get discounts on our rooms for a wedding block but turns out we didn't. However with this beig said I would still stay at a holiday inn again.
November 13, 2013
Rated 1.0 out of 5.0 by wittier Some rooms not up to IHG standards
We had 2 rooms in 1 night and both weren't good.
Upon arriving we asked if a suite was available and were told at the desk that we were in a suite. That sounded like a good start. However, the room wasn't a suite, just a normal room. I would have expected the front desk to know which rooms are suites.
When we got to the room and went to use the shower we found a large amount of hair in the shower. We called the desk about this and they said they'd move us to another room.
We moved to the other room which had very stained carpets - like you'd see in a very low-quality motel, not a Holiday Inn. Tired after a long day of work, we opted not to complain about the room's appearance as we wanted to sleep.
Unfortunately we found that there was frequent loud banging of heating or water pipes in the wall. The noise lasted all night long and made it hard to get good sleep.
The breakfast wasn't very appealing.
We expected better from this location and from Holiday Inn.
November 12, 2013
Rated 3.0 out of 5.0 by Mikesta Good Staff
staff was very accommodating especially Nathaline.
November 10, 2013
Rated 4.0 out of 5.0 by Linda11213 Nice Stay
We stayed here as we had a nearby wedding. It was very convenient to the highway and was easy to get to. The rooms were clean and the bed was very comfortable. Bathroom shower was great. There was internet and cable tv and the room was very spacious. The bar was well stocked and we had a good time. We also stayed for a buffet breakfast and the variety was good and the food was hot and good.
Would stay here again and recommend to others.
November 6, 2013
Rated 5.0 out of 5.0 by liza35 great place to stay!
This hotel has courteous staff and clean room. Its worth the the money. With breakfast included makes it more wonderful. What more can you want in a hotel.
October 29, 2013
Rated 2.0 out of 5.0 by Prodigyzer0 What Happened?
I have stayed at this location frequently (1-5 times per month) since it was renovated a few years ago. Seems like every visit it gets a little worse. My Platinum status is not recognized any longer. I specifically ask for 2nd floor, I get first floor. I have not seen a goody bag in months (it wasn't much, but it was nice), I used to get upgraded every time, now nothing. I asked for an hour early check in on this date because I was arriving into town extra early, said they could not accommodate me. The place is really slipping. I do love the breakfasts but have stopped eating the dinners, the salads don't seem fresh any more and the portions are not worth the price. I will continue to stay here, but would like to see some improvement in service. Really, what is the point in being loyal to IHG with Platinum status if there is no recognition?
October 23, 2013
Rated 3.0 out of 5.0 by Easysmiles Comfortable enough but bad customer service.
We stayed here on a planned visit to Sleepy Hollow. We were happy enough with our room and all was fine there. What put us off immediately was the front desk staff. We were greeted in a less than friendly manner, unusual for Holiday Inns. After our first experience with the front counter staff while checking in, we were never, ever greeted or even spoken to by the anyone at the front desk during the rest of our stay. May not be a big deal to some guests, but we are used to a friendly front desk staff that smiles and speaks to us as we walk through. So much so that I guess we have grown to expect it from the staff at Holiday Inn. It was just something we really noticed.
October 23, 2013
Rated 1.0 out of 5.0 by Tosca Great experience
This hotel has very friendly, welcoming and helpful staff. The rooms and amenities are clean, as are all the areas.
October 22, 2013
Rated 4.0 out of 5.0 by Mik77 Good comfort and great customer service.
Both Nathaline and Will provided great customer service. I would definitely stay here again.
October 21, 2013
Rated 2.0 out of 5.0 by michaelp9 Unaccommodating
I have to say - this was not a pleasant stay. I phoned ahead the day before and told the person answering the phone that I had a wedding to attend at 4:00. With a 3:00 check in time, that left me scant time to get ready. The gentleman couldn't do anything for me. He said they were fully booked the night before. With a checkout time at 11:00, I couldn't understand why they couldn't figure out a way to accommodate an early check in. The bride and groom arranged for about 20 rooms to be booked.
The next day we arrived at 1:30 from a far distance, not expecting an early check in. The hotel was completely empty. The desk people still made no effort to get us in earlier than 3:00. They just watched us in the lobby for over 90 minutes. I know they were full the night before, but with an 11:00 checkout, were there no rooms clean by 2:00?
To add insult to injury, our rooms were not ready by 3:00. At 3:15 we were given keys to rooms after asserting ourselves. We were not given the rooms we reserved and took lesser accommodations just so we could get changed and ready for the 4:00 wedding.
A really, really inept staff. What a disappointment.
October 17, 2013
Rated 4.0 out of 5.0 by J414 DIsappointing Check in
Attending wedding nearby at 4pm and block of rooms were reserved by bride and groom.
Unable to check in early, but room was still NOT READY by 3 pm
and staff on duty at the tjme could care less. Unacceptable especially since rooms were reserved ahead of time.
Otherwise would recommend based on cleanliness, comfort and quality.
October 17, 2013
Rated 1.0 out of 5.0 by Bobby222 Bathroom dirty, used towels, soap, sheets.
We had 3 rooms. Room 171 was not properly made up. When I entered the bathroom, there were used towels on the rack, floor, tub and over the shower. The soap on the sink was used. The bedsheets had not been changed from the previous party. No one on duty from housekeeping...had to change my own sheets, etc.
Overall terrible experience.
October 16, 2013
Rated 1.0 out of 5.0 by Beckett low end of the continuum
This is a bare-bones motel, so if you expect little, you won't be surprised. The main good thing was the excellent breakfast buffet; but, little else was more than satisfactory.
October 16, 2013
Rated 2.0 out of 5.0 by lscpn1 Looks nice ...at first glance
We stayed here as part of a wedding party. At first, we only were able to receive the discounted rate for the night of the wedding. The groom called and the price was adjusted. The lobby looked newly renovated and the staff was friendly. The room was CHEAPLY renovated and fairly dirty. The carpets in the hallway and the rooms desperately needed a good washing. The fridge was not turned plugged in, the tub looked dirty, and the desk had a sticky film on it. I did not have confidence that anything was truly clean. The breakfast buffet was pretty awful. Competitors often offer a similar (often better) breakfast for free. Repeatedly, guests had to wait for the coffee.
October 12, 2013
Rated 5.0 out of 5.0 by Carmenso Very comfortable and beautiful hotel
The personnel was very nice to us, the hotel very impeccably clean, the room was great, excellent food, very comfortable beds, excellent for the price
October 10, 2013
Rated 5.0 out of 5.0 by alexthetruth34 Holida Inn in Rockland county rocks!!
I am a student a dominican College right up the road from the Holiday Inn, the staff is always kind and thoughtful. I have been communtingg between RI and NY going on a year now and have stayed at the Holiday Inn for at least half a dozen times. The breakfast buffet is absolutely delicious and worth every scent. if you have the pleasure of staying while their pool is open I would highly recommend taking a dip the water is always clear and clean and well stocked with towels, and theres nothing like browsing the web while you work on your tan, it's awesome that the wifi is accessible by the pool. My previous stay I was upgraded to a junior sweet and the room was nicely furnished and made for comfort and ease to woork oon homework with my graduate peers. The Holiday Inn has become my home away from home and the staff an extended portion of my family. I am always greated kinly by Jenn the consiierge and always reminded that any forgotten ammenities can be found a the front desk which is always appreciated as i often forget deodorant. I highly reccommend anyone to stay at the Holidaay Inn in Rockland County.
October 9, 2013
Rated 5.0 out of 5.0 by Me62 breakfast
Everything was good except for breakfast. OJ warm, pancakes cold, the waffles were pretty good, eggs were lukewarm. Otherwise the stay was ggod .
October 9, 2013
Rated 2.0 out of 5.0 by JimDan Cold water
No hot water to shave or shower in the morning.
October 5, 2013
Rated 3.0 out of 5.0 by Naani Seedy and shabby, needs a thorough fresh and inviting touch...
Carpet tired and not clean...
Scarf on bed and all linens grimy, permanent stains evident...
Not a good finding , rather horrible and not acceptable...
Bath tub had a scum and certainly not clean...
Had to cover the upholstered chair before sitting...had an odor...
Did not get the accomadation promised...
You need to know , I am a customer advocate for both the guest and the Holiday Inn...
October 2, 2013
Rated 5.0 out of 5.0 by Poppop100 Nice hotel excellent service
Would highly recommend the Holiday Inn in Orangeburg, NY. Our room was clean and the bed was very comfortable. The staff was very friendly and accommodating. Very nice breakfast in the morning. This was our first stay but it won't be our last.
September 30, 2013
Rated 4.0 out of 5.0 by Tania58 Excellent staff
The manager was very helpful and receptive. the lady , linda, laura, in the breakfast area was the friendliest, nicest woman ever with a great memory. One morning there were a ton of kids and rude parents who let their children leave a mess at almost every table and she was so nice she didn't complain, I felt so bad for her, I started helping her clean the tables and called her manager over to see what the people had done in case anyone had complained. This lady was wonderful and I hate I am not good with names but she is the only one there so they should know who I am talking about.
September 22, 2013
Rated 4.0 out of 5.0 by LauraS1222 Great service and comfortable bed
I read the reviews prior to my stay and they were mostly good with the exception of a few comments about rooms being dirty. Cleanliness is very important to me so I called the front desk days prior to my stay and spoke with Jenna and shared my concern with her. She took it upon herself to upgrade me to a Jr. Suite. I was pleasantly surprised since it was not what I expected. I just wanted to make sure that my room would be spotless upon arrival. Needless to say, my room was clean, was given a voucher for a free breakfast AND the king bed was very comfortable. I will definitely stay there again. Thank you Jenna.
September 11, 2013
Rated 5.0 out of 5.0 by Dojemil Recommend this Location
I stay at this hotel twice a month. It is 20 miles north of NYC and has easy access to the highway. With recent renovations, it is attractive in appearance. Executive rooms have comfortable beds, ample bathroom counter and shelf space, and an adequate number of electrical outlets. The staff is courteous, polite, and responsive. As a priority club member, upgraded rooms, complimentary breakfast, and expedited check-in make my stay more pleasant. There is easy, on-site parking. Computers in the executive area are old rendering them unusable as well as the printers (as the computer does not support documents using newer OSs. Additionally, standard rooms have limited electrical outlets, and some are in need of refreshing. Overall, however, I would recommend this location as a clean, dependable, pleasant, cost effective site.
September 10, 2013
Rated 3.0 out of 5.0 by Meryem Room 7309
When you walk into the room, you are hit with an overwhelming smell of dampness, as if the carpet or something in the walls is permanently wet and starting to mildew. It dissipates when you walk further in, and after some time you get used to it. The room needs serious dehumidifying or other correction.
Other than that, the hotel seems well-run and the service is very good.
September 4, 2013
Rated 5.0 out of 5.0 by BubbaWeeze Terrific Staff and Service-Comfortable Room-Lovely Property
Can't say enough good things about Holiday Inn Express, Orangeburg, NY. Upon arrival we were checked-in by Joe, the desk staff associate, who was welcoming and efficient. He was also very helpful in providing us info and tips concerning the local area and points of interest. All of the staff were outgoingly courteous and helpful. The property was well maintained and lovely. The room was beautifully furnished and the bed was comfortable. The complimentary breakfast was plentiful and well-prepared. It was an entirely delightful experience!
September 1, 2013
Rated 5.0 out of 5.0 by FSimon another excellent time
we have used this facility many times this year and keep goiing back
August 31, 2013
Rated 3.0 out of 5.0 by nolikeybugs Would've been better without the crickets
The staff was excellent and the room was comfortable EXCEPT there were crickets in our room. They were on the bed, on the floor and in the bathroom. Needless to say we didn't sleep well.
August 30, 2013
Rated 5.0 out of 5.0 by SunGoddess25 Nice room and bed
Third stay this summer. Had a great time. loved the waffle maker at breakfast!
August 30, 2013