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Rated 4.1 out of 5 by 175 reviewers.
Rated 3.0 out of 5.0 by Comfortable enough but bad customer service. We stayed here on a planned visit to Sleepy Hollow. We were happy enough with our room and all was fine there. What put us off immediately was the front desk staff. We were greeted in a less than friendly manner, unusual for Holiday Inns. After our first experience with the front counter staff while checking in, we were never, ever greeted or even spoken to by the anyone at the front desk during the rest of our stay. May not be a big deal to some guests, but we are used to a friendly front desk staff that smiles and speaks to us as we walk through. So much so that I guess we have grown to expect it from the staff at Holiday Inn. It was just something we really noticed. October 23, 2013
Rated 1.0 out of 5.0 by Great experience This hotel has very friendly, welcoming and helpful staff. The rooms and amenities are clean, as are all the areas. October 22, 2013
Rated 4.0 out of 5.0 by Good comfort and great customer service. Both Nathaline and Will provided great customer service. I would definitely stay here again. October 21, 2013
Rated 2.0 out of 5.0 by Unaccommodating I have to say - this was not a pleasant stay. I phoned ahead the day before and told the person answering the phone that I had a wedding to attend at 4:00. With a 3:00 check in time, that left me scant time to get ready. The gentleman couldn't do anything for me. He said they were fully booked the night before. With a checkout time at 11:00, I couldn't understand why they couldn't figure out a way to accommodate an early check in. The bride and groom arranged for about 20 rooms to be booked. The next day we arrived at 1:30 from a far distance, not expecting an early check in. The hotel was completely empty. The desk people still made no effort to get us in earlier than 3:00. They just watched us in the lobby for over 90 minutes. I know they were full the night before, but with an 11:00 checkout, were there no rooms clean by 2:00? To add insult to injury, our rooms were not ready by 3:00. At 3:15 we were given keys to rooms after asserting ourselves. We were not given the rooms we reserved and took lesser accommodations just so we could get changed and ready for the 4:00 wedding. A really, really inept staff. What a disappointment. October 17, 2013
Rated 4.0 out of 5.0 by DIsappointing Check in Attending wedding nearby at 4pm and block of rooms were reserved by bride and groom. Unable to check in early, but room was still NOT READY by 3 pm and staff on duty at the tjme could care less. Unacceptable especially since rooms were reserved ahead of time. Otherwise would recommend based on cleanliness, comfort and quality. October 17, 2013
Rated 1.0 out of 5.0 by Bathroom dirty, used towels, soap, sheets. We had 3 rooms. Room 171 was not properly made up. When I entered the bathroom, there were used towels on the rack, floor, tub and over the shower. The soap on the sink was used. The bedsheets had not been changed from the previous party. No one on duty from housekeeping...had to change my own sheets, etc. Overall terrible experience. October 16, 2013
Rated 1.0 out of 5.0 by low end of the continuum This is a bare-bones motel, so if you expect little, you won't be surprised. The main good thing was the excellent breakfast buffet; but, little else was more than satisfactory. October 16, 2013
Rated 2.0 out of 5.0 by Looks nice ...at first glance We stayed here as part of a wedding party. At first, we only were able to receive the discounted rate for the night of the wedding. The groom called and the price was adjusted. The lobby looked newly renovated and the staff was friendly. The room was CHEAPLY renovated and fairly dirty. The carpets in the hallway and the rooms desperately needed a good washing. The fridge was not turned plugged in, the tub looked dirty, and the desk had a sticky film on it. I did not have confidence that anything was truly clean. The breakfast buffet was pretty awful. Competitors often offer a similar (often better) breakfast for free. Repeatedly, guests had to wait for the coffee. October 12, 2013
Rated 5.0 out of 5.0 by Very comfortable and beautiful hotel The personnel was very nice to us, the hotel very impeccably clean, the room was great, excellent food, very comfortable beds, excellent for the price October 10, 2013
Rated 5.0 out of 5.0 by Holida Inn in Rockland county rocks!! I am a student a dominican College right up the road from the Holiday Inn, the staff is always kind and thoughtful. I have been communtingg between RI and NY going on a year now and have stayed at the Holiday Inn for at least half a dozen times. The breakfast buffet is absolutely delicious and worth every scent. if you have the pleasure of staying while their pool is open I would highly recommend taking a dip the water is always clear and clean and well stocked with towels, and theres nothing like browsing the web while you work on your tan, it's awesome that the wifi is accessible by the pool. My previous stay I was upgraded to a junior sweet and the room was nicely furnished and made for comfort and ease to woork oon homework with my graduate peers. The Holiday Inn has become my home away from home and the staff an extended portion of my family. I am always greated kinly by Jenn the consiierge and always reminded that any forgotten ammenities can be found a the front desk which is always appreciated as i often forget deodorant. I highly reccommend anyone to stay at the Holidaay Inn in Rockland County. October 9, 2013
Rated 5.0 out of 5.0 by breakfast Everything was good except for breakfast. OJ warm, pancakes cold, the waffles were pretty good, eggs were lukewarm. Otherwise the stay was ggod . October 9, 2013
Rated 2.0 out of 5.0 by Cold water No hot water to shave or shower in the morning. BBRRRRRRR October 5, 2013
Rated 3.0 out of 5.0 by Seedy and shabby, needs a thorough fresh and inviting touch... Carpet tired and not clean... Scarf on bed and all linens grimy, permanent stains evident... Not a good finding , rather horrible and not acceptable... Bath tub had a scum and certainly not clean... Had to cover the upholstered chair before sitting...had an odor... Did not get the accomadation promised... You need to know , I am a customer advocate for both the guest and the Holiday Inn... October 2, 2013
Rated 5.0 out of 5.0 by Nice hotel excellent service Would highly recommend the Holiday Inn in Orangeburg, NY. Our room was clean and the bed was very comfortable. The staff was very friendly and accommodating. Very nice breakfast in the morning. This was our first stay but it won't be our last. September 30, 2013
Rated 4.0 out of 5.0 by Excellent staff The manager was very helpful and receptive. the lady , linda, laura, in the breakfast area was the friendliest, nicest woman ever with a great memory. One morning there were a ton of kids and rude parents who let their children leave a mess at almost every table and she was so nice she didn't complain, I felt so bad for her, I started helping her clean the tables and called her manager over to see what the people had done in case anyone had complained. This lady was wonderful and I hate I am not good with names but she is the only one there so they should know who I am talking about. September 22, 2013
Rated 4.0 out of 5.0 by Great service and comfortable bed I read the reviews prior to my stay and they were mostly good with the exception of a few comments about rooms being dirty. Cleanliness is very important to me so I called the front desk days prior to my stay and spoke with Jenna and shared my concern with her. She took it upon herself to upgrade me to a Jr. Suite. I was pleasantly surprised since it was not what I expected. I just wanted to make sure that my room would be spotless upon arrival. Needless to say, my room was clean, was given a voucher for a free breakfast AND the king bed was very comfortable. I will definitely stay there again. Thank you Jenna. September 11, 2013
Rated 5.0 out of 5.0 by Recommend this Location I stay at this hotel twice a month. It is 20 miles north of NYC and has easy access to the highway. With recent renovations, it is attractive in appearance. Executive rooms have comfortable beds, ample bathroom counter and shelf space, and an adequate number of electrical outlets. The staff is courteous, polite, and responsive. As a priority club member, upgraded rooms, complimentary breakfast, and expedited check-in make my stay more pleasant. There is easy, on-site parking. Computers in the executive area are old rendering them unusable as well as the printers (as the computer does not support documents using newer OSs. Additionally, standard rooms have limited electrical outlets, and some are in need of refreshing. Overall, however, I would recommend this location as a clean, dependable, pleasant, cost effective site. September 10, 2013
Rated 3.0 out of 5.0 by Room 7309 When you walk into the room, you are hit with an overwhelming smell of dampness, as if the carpet or something in the walls is permanently wet and starting to mildew. It dissipates when you walk further in, and after some time you get used to it. The room needs serious dehumidifying or other correction. Other than that, the hotel seems well-run and the service is very good. September 4, 2013
Rated 5.0 out of 5.0 by Terrific Staff and Service-Comfortable Room-Lovely Property Can't say enough good things about Holiday Inn Express, Orangeburg, NY. Upon arrival we were checked-in by Joe, the desk staff associate, who was welcoming and efficient. He was also very helpful in providing us info and tips concerning the local area and points of interest. All of the staff were outgoingly courteous and helpful. The property was well maintained and lovely. The room was beautifully furnished and the bed was comfortable. The complimentary breakfast was plentiful and well-prepared. It was an entirely delightful experience! September 1, 2013
Rated 5.0 out of 5.0 by another excellent time we have used this facility many times this year and keep goiing back August 31, 2013
Rated 3.0 out of 5.0 by Would've been better without the crickets The staff was excellent and the room was comfortable EXCEPT there were crickets in our room. They were on the bed, on the floor and in the bathroom. Needless to say we didn't sleep well. August 30, 2013
Rated 5.0 out of 5.0 by Nice room and bed Third stay this summer. Had a great time. loved the waffle maker at breakfast! August 30, 2013
Rated 5.0 out of 5.0 by CLOSE TO DOMINICAN COLLEGE My son is a freshman at dominican college and hotel is very close to school grounds. Everyone here was courteous and helpful during my stay...I had to use their printer & fax for work and it worked out perfectly . I will stay here on my future trips as well...Good choice!!! August 26, 2013
Rated 1.0 out of 5.0 by HORRIBLE!!!!! This is with out a doubt the worst hotel my wife and I have ever stayed at. Filthy, stinky room, god knows what on the carpets - after three room changes still no better. August 22, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean and comfortable rooms This hotel is clean and comfortable. Allowing a good nights sleep. The staff is friendly and helpful. August 19, 2013
Rated 4.0 out of 5.0 by Comfortable bed loved the pillows Our second time staying and we had a lovely time. Enjoyed the complimentary breakfast and cool dip in the pool after! Front desk was very nice. Will be back soon! Thanks! August 18, 2013
Rated 4.0 out of 5.0 by Staff was great The staff was very helpful and did everything to make our experience great. It started even before we got there. They worked with us to get some issues which were not their fault. Their work and effort was greatly appreciated. Thanks again. August 15, 2013
Rated 3.0 out of 5.0 by Bobs Property including rooms need to be updated. Room was in need of an upgrade. August 9, 2013
Rated 2.0 out of 5.0 by Try a Hilton Mid priced room. Smelled of mold. Room was dirty, phones had spills as did dressers August 9, 2013
Rated 1.0 out of 5.0 by not pleased No sense in being disrespectful here... email sent to ihg corporate. August 4, 2013
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