Rated 4.0 out of 5 by 361
Rated 3.0 out of 5.0 by Pamela 234 Average Hotel...just okay
Hotel is average; everything was ok but nothing was special. When I went down to the lobby on Sunday morning at 8am, I asked for a newspaper and was informed that they had none and there were no newsstands nearby. There were newspapers on the ground tied together with string at the gift shop front door and the front desk personnel said they could not give or sell me one since "that was a different department". They said the gift shop would not be open until 10am.
I like to take stairs rather than elevator and could not do so since you needed a code to get into them at ground level and they were tucked away in the back "employee-only" area. In the elevator, you needed to swipe your room key. if you do not do so in time or correctly, the elevator will not stop at your selected floor or will go up and down.
Food at brunch was ok....frequently not replenished and more like a "free motel breakfast". For over $25, I expected a lot more than what was provided.
The room was nice....comfortable beds, nice bathrooms and very clean. The parking lot next to the hotel was convenient and priced at $12/day.
July 10, 2014
Rated 5.0 out of 5.0 by Blessed.One Great location and great rooms
Hotel is located in the middle of shopping, restaurants, and entertainment. Also, off great family reunion package with free parking.
July 9, 2014
Rated 5.0 out of 5.0 by crasher Weekend wedding
Hotel was very accommodating. Guests had a good time and bar and food was very good.
July 8, 2014
Rated 5.0 out of 5.0 by Tinker1 exceeded expectations
This was our second stay at this facility and there were improvements to the facility in the past three years. The room was clean, comfortable and inviting.
July 7, 2014
Rated 5.0 out of 5.0 by birdie 80 great stay
this is one of the best air crew hotels we use and always welcome.
July 7, 2014
Rated 1.0 out of 5.0 by peace and quiet Awakened at 3:30 A.M.
Stayed at the Crowne Plaza in White Plains on June 29, 2014. Was suddenly awakened by drunken guests returning to their room next to mine at 3:30 in the morning. Had to change rooms to get away from it because I had an 8-hour drive the next day. This is the second time this happens to me out of four stays at this hotel. The Crowne Plaza needs to take stricter measures with guests like this and bar them from making reservations for life.
July 3, 2014
Rated 5.0 out of 5.0 by Henry 12 Hotel for wedding guests
My wife and I enjoyed staying with other wedding guests. For all that we did at the hotel between venues, we had an excellent time.
July 2, 2014
Rated 5.0 out of 5.0 by GinnyinGeorgia Great Hotel, Breakfast not-so-good!
The hotel was lovely and accommodations were ideal. The breakfast I had was poor, however. Tasteless fruit cup and frittata and certainly not worth the price!
July 2, 2014
Rated 4.0 out of 5.0 by lberto Conveniently placed
I like the hotel but under my bed there was dirt (found out on ckout only) and the lounge access was not granted anymore to Platinum members, I had it only after vigorous protest
June 29, 2014
Rated 3.0 out of 5.0 by TravelerChirs Staff needs training
It never fails when I arrive that my previous stays are not acknowledged, my platinum status is not mentioned, the extra points vs. a lousy bottle of water are not explained, no room upgrade is offered, etc. etc. I get better treatment at a Holiday Inn Express. This is my second stay in 30 days, and the treatment was identical, i.e., shabby both times.
Also, the toilet seat in my room was barely bolted on, the door to the room did not shut automatically, and the key that was made for me would not open my door. When a new key was made, (after I came back down) it didn't open the door either.
The lovely manager on duty that morning came up with me to open my room and offered points for my trouble and she followed through to make sure it happened. So, there are employees who know how to treat customers, but they are not always evident.
June 27, 2014
Rated 5.0 out of 5.0 by erajane Courteous employees
Hotel location was great, room clean and staff were so friendly and polite. I would definitely recommend this hotel to friends and family.
June 23, 2014
Rated 2.0 out of 5.0 by daurit06 Great Hotel BUT !!!
I have call a few time and no one has return my calls. I was in trouble at work since this was a business trip and we have to do the tax exempt everywhere we go. When I checked in I had given the form to the front desk worker. When I checked out the next morning the taxes were on all they said was to contact someone in accounting since the sent the form somewhere else. Also I was promised welcome points at check in that I still have not received at all and it has been almost 2 months. I sent an email a few day ago and still no responds. I feel that as loyal member more consideration would be given. at this point I feel that I will take my business somewhere else.
June 22, 2014
Rated 5.0 out of 5.0 by Gayle05 Excellent Location
Wonderful hotel - right off exit - great staff - just what I needed!
June 19, 2014
Rated 3.0 out of 5.0 by Cat201406 Staff Service ???
This is the first time I am staying at Crowne among other IHG hotels.
Where is the Staff Service ? When checking in, only 1 check in counter. Have to be in line for 10-15 mins to check-in.
Over the 3 days staying in the hotel, have not been greeted once by the front desk staff. Though I am the Platinum member, there is no recognition, no offer of room upgrade, no more access to Club lounge. It really make me wonder what is the purpose to maintain Platinum member.
The room is not properly cleaned. Can still find hair are all over on the toilet floor despite it has been cleaned. I can't comment the floor in the room as it is carpeted.
Quite disappointed with the service and cleanliness of the room by Crowne Plaza.
June 18, 2014
Rated 5.0 out of 5.0 by old timer i feel pampered
Whenever I'm in town I stay at your hotel. I feel it is my home away from home. Your staff is a sheer delight; friendly and helpful in every way. My only suggestion might that your dining room be open for dinner. I would have preferred to stay in the hotel to entertain friends for dinner.
June 16, 2014
Rated 4.0 out of 5.0 by Midwood Clean and comfortable room
The room was more than sufficient for a nights rest. Breakfast in the hotel was excellent, and room service fine. Generally good value. Some things missing - like shower cap and mouthwash. Also, there was no shuttle service to surrounding areas (though this was advertised on the web site).
June 15, 2014
Rated 3.0 out of 5.0 by BatMitzvah2014 Too many negatives pull down rating
There is nothing inherently wrong but some specific negatives pull down the score:
The outdoor seating by the pool is essentially non existent
There is no comfortable seating area in the lobby
The parking charge is excessive
Breakfast is over priced
Hallways transmit sound
June 13, 2014
Rated 5.0 out of 5.0 by Luds Great Place to stay in Westchester county
A very convenient hotel in central Westchester. Close to highways. Good places to dine in walking distance. Great staff. Onsite covered parking. My favorite hotel when traveling.
June 13, 2014
Rated 3.0 out of 5.0 by robbie1x air conditioning
The air conditioners in this hotel are horrible and have been fir years. The room will get cool and then the air conditioner will switch and turn the heat on and warm the room up and then the air conditioner will kick back on and repeat the cycle. It's very frustrating and you cannot get a good night's sleep. Plus the energy that it uses must be enormous.
June 12, 2014
Rated 2.0 out of 5.0 by Disappointed6 Room in disrepair. Not open to feedback
Our stay at the crown plaza was just for one night. The room was old and upon checking in our baby crib was delivered to the wrong room. When we called to inquire about the crib we tried every single line and no one answered. I had to call from an outside line. We finally received our crib an hour later while our little one was having a break down. We left our hotel and returned hours later when we used the bathroom we realized the toilet was leaking water and broken. In the morning we left early and showered in a signoficantly clogged tub. When we told the woman at the desk she said that was terrible but didn't offer any consolation or even ask what room it was to do repairs.
June 11, 2014
Rated 3.0 out of 5.0 by abbhoteltraveler staff needs complete retraining
checking in time for 5 minutes the front staff just looked at me until i asked if someone would check me in. they informed me the computers were down and ask me to sit in lobby for 30 minutes until it was working. half the time could never get anyone to answer phone when i called down. when i want to walk to a store the front staff acted like i was bothering them. it was very difficult to have the clerk look up my priority number. Never got a smile or a thank you for you business.
Really didn't like the excess security of having to swipe you card to get to ANY floor. so my friends staying in other hotel had to have me come down and bring them up each time they visited.
did not get a paper any day of my stay.
June 9, 2014
Rated 5.0 out of 5.0 by WhitePlainsDC Best Hotel in White Plains
I stay here almost every week on work travel. Everything is great here - rooms, staff, atmosphere, patrons, location, etc. Located just a few blocks from Mamoroneck Avenue, which has several restaurants, lounges/bars. Great place to stay. Very popular and fills up very quickly. Advance reservations are a must.
June 9, 2014
Rated 2.0 out of 5.0 by Biztraveler0604 Biz Traveler
My stay consisted of a short weeknight overnight. I ordered room service for dinner. Had the chicken quesadilla and asked for extra guacamole. The quesadilla was good, but the guac had turned. It was effervescent and sour.
As for the room, it was nicely decorated, but they still don't use duvets and the pillows are not the greatest. Much too firm.
I tried to take a shower in the wee hours of the morning, but after letting the water run for 10 mins, it was barely lukewarm and I had to run. Made do with a quick face wash over the sink instead.
June 8, 2014
Rated 5.0 out of 5.0 by WomanOnTheGo Great Service!
Great front desk service. The young man who assisted me was extremely pleasant and professional. My room was very clean and welcoming. Highly recommend.
June 7, 2014
Rated 5.0 out of 5.0 by aunt irene great stop
this is a find. I am a picky californian who went to a wedding nearby, and expected to be housed in an acceptable hotel, but was I ever pleasantly surprised! The rooms are immaculate, interesting, and tasteful. the staff was kind and helpful. I was sorry I couldn't take this place on the road with me. You will not be disappointed.
June 5, 2014
Rated 5.0 out of 5.0 by Tomm99 Great all round stay
really good staff - very helpful and friendly, especially Emily and Lourdes.
Only thing to improve is noise levels coming through the door.
June 3, 2014
Rated 5.0 out of 5.0 by buzz127 Great Hotel in White Plains
This Crowne Plaza is clean and modern. I was able to get a great rate and enjoyed my 1 night stay.
June 3, 2014
Rated 5.0 out of 5.0 Excellent for business and pleasure
Great service and price. I stayed at the Executive floor for business at the MasterCard offices and did not spend a dime on breakfast since the great Continental breakfast at the lounge. I returned early one day and found hour d'ouvres and beer at the lounge... Can't wait to get back!
May 29, 2014
Rated 4.0 out of 5.0 by 1220WNS Comfortable room, bad food
This hotel is very busy with local events. Very clean and updated with the exception of breakfast food. Not enough choices for non- meat eaters. Turkey saugage was hard as brick, no chicken saugage either. Tried room service...... not very good. Maybe a language barrier with staff. Room and bed were very comfortable.
May 29, 2014
Rated 5.0 out of 5.0 by Traveller955 Walking distance to great shops, very wonderful staff
I would complement the staff particularly Verel, who works in registration. She was ver friendly and welcoming even when we arrived at one o'clock in the morning.
The facility is excellent, location is great, service and staff wonderful.
I look forward to staying again.
May 26, 2014