Rated 3.9 out of 5 by 170
Rated 5.0 out of 5.0 by tony09 Great Staff
The staff was very helpful in providing information to destinations in the area as well as information about the hotel. The beds and the pillows were very comfortable, however the air conditioner was a little loud. The service to the airport was on time and when you would call for pickup they were very punctual, going to the airport or returning from the airport.
August 15, 2014
Rated 4.0 out of 5.0 by Tris1971 A shaky start
We arrived after a 9 hour flight; collected by the courtesy bus which promptly reversed into marriott hotel courtesy bus causing a nasty bump to us all, as well as damage to the rear of the bus.
At reception, I was welcomed back to the hotel and my status was acknowledged with the offer of 500 points or a complimentary drink. I chose the points. I was armed with my two reservation numbers (made online using ihgrewardsclub.com) and I waited for my rooms to be assigned. The room types booked were 1 x two double bedded room for 3 young adults (21,16 & 15) and 1 x king bed room for 2 adults and 1 child (8) expecting a roll away bed as the maximum room occupancy for this type room was 3 people. I noticed that both my rooms had been upgraded to the executive floor before I left the UK, so was expecting a quick check in process as the reservations had clearly been reviewed. Not the case. A discussion turned into a debate that it was not possible to have a rollaway bed in the King Room. So I asked why was I allowed to book the room on Holidex? Ah! We don't control the reservation system I was told in rebuttal. I would need to change my room. No! I have tried a double before and there is simply no elbow room for two adults of my stature! I was starting to lose my cool, and recognised I was tired after a long flight; but was made to feel I was at fault. Having stayed at this hotel many times, and being familiar with the room (Feb 2014 my last stay here on the 8th floor) I conceded to take the key and see for myself. At this point a Manager type person intervened as he could see my frustration. He agreed that the room could likely take a rollaway bed, and would send one up. I left the desk, definitely frustrated!
The room was as expected, large, spacious and plenty of room for a rollaway. It arrived promptly, and we were able to relax.
A short while later, a call from the receptionist to apologise for her error; and to explain that she had been trained that the executive rooms were not large enough to accommodate a rollaway bed. It had been a learning curve. I was offered a further 1,000 points by way of an apology.
This hotel is a really nice, convenient and friendly property. My experience us not indicative of the usual high standards I have come to expect here. We made great use of the coffee area on the 8th floor, as well as the gym and swimming pool outside. The Jacuzzi Tub was also really good.
Incidentally at the time of writing I have not been credited with the 500 points check in bonus for either room, or the additional 1,000 points for the problems at reception. Hopefully they will post at some point!
August 14, 2014
Rated 5.0 out of 5.0 by CSM.Cesar sservice and comfort
I have stayed there in the past and it has always been pluggable and satisfying.
August 13, 2014
Rated 5.0 out of 5.0 by Robert in VA Fit what I needed for my business trip.
The hotel was clean, nicely appointed, and had good amenities. It was close to the airport and suited my needs perfectly.
August 13, 2014
Rated 5.0 out of 5.0 by Twin-Mom-Traveller Wowed
My family was just spending one night at the Holiday Inn Orlando Airport after a stay in the Disney Area due to flights. We really did not care where we had booked, but I was WOW'ed from the minute we checked in. I showed up early in need of of internet access while my family was out. As I was sitting in the lobby doing work when Widmarc, a Front Desk Agent, approached me and asked if I was waiting for a room. I said yes, but I knew it was early in the day and was not expecting my rooms to be ready yet (2 of them). He offered to check and was able to get me into both of my rooms early. He also assisted in getting me directions to / from our evening activities. They made for a very easy and relaxing last night in the Orlando Area! Will definitely consider this property on our next visit.
August 12, 2014
Rated 5.0 out of 5.0 by tw10ec Nice Hotel & Attentive Staff
When I checked in there had been a mix up on my reservation. They had charged me for a no-show for 6/28. My actual reservation date was 7/28. Jose, that worked the front desk quickly recognized the mistake. He promptly credited my credit card, reduce my room rate for each night and gave me free breakfast buffet in the morning. I couldn't ask for better service.
The one thing I couldn't understand was at breakfast, they don't put the bacon out on the buffet. You had to ask for it each time you went back through the line. Was there a bacon shortage in Orlando? This is the first hotel in any change where I experienced this. You need to put the bacon out on the buffet. The sausage gravy was some of the best I have ever had.
August 9, 2014
Rated 5.0 out of 5.0 by Michael623 Nice staff
I was able to focus completely on my work I had to do on this trip. The staff and service was outstanding. Good breakfast and very friendly personnel. Particulate many thanks to Jeanette with her great personality.
Room was quiet and comfortable.
I was able to check in to my flight and print the ticket right in the lobby which made the airline trip just a little easier.
I even got to keep my fitness schedule in the nice fitness room.
August 6, 2014
Rated 5.0 out of 5.0 by hcaor Great Explinations
Had a wonderful visit to this hotel and I have stayed in several Florida Hotels, but never had a problem like I had this visit. The staff took care of the problem,(in our room) but did seem to put it off saying that "this is Florida". I am sorry but I have never been anywhere in a hotel in Florida or elsewhere and saw roaches yes huge roaches in the plants in the foyer and have the staff just kinda put it off. I hope you can get an exterminator into the hotel and spray the entire hotel--it needs it.
August 5, 2014