Rated 4.0 out of 5.0 by RussH One Night Stay
the room was very nice and clean. Ample parking. We enjoyed the stay before heading out. The sofa bed was not very comfortable for my 18 year old son, so he ended up sleeping on the sofa - not the mattress.
April 12, 2013
Rated 5.0 out of 5.0 by GMAL3462 Great place to stay when you fly into Orlando
We stayed at this hotel for a night on both ends of our stay in Kissimmee/Orlando. Great location when flying in and the shuttle to and from the airport was great. We would definitely stay here again. The staff was great. The continental breakfast on our first stay was just perfect in the morning.
April 8, 2013
Rated 3.0 out of 5.0 by Missy36 Overnight Stay
Have stayed at this hotel many times due to early flights in the morning. Have never had a reason to write a review until this stay. Upon walking into the hotel we noticed quite a few young men standing out in front smoking (could tell by the smell it wasn't regular cigarettes) and said to ourselves, here we go, this isn't going to be a good night. And it wasn't. Until 2:30am we could not get to sleep due to the doors slamming and the noise. H.I. can and should correct this problem. We had approximately 1.5 hours of sleep before going to the airport. Very unusual for this H.I. On our return to the airport, we called for the shuttle 4 times and each time were told it was on it's way. We waited from 8:15pm until 9:10pm for the shuttle to arrive and then the driver asks, "where are you going?" We told him the H.I. and location and he scratched his head like he had no idea where it was. We found this very strange.
I would describe this Holiday Inn stay as one not typical of what to expect as it's a first for us. We are fans of this hotel and hopefully the problems will be corrected.
April 6, 2013
Rated 4.0 out of 5.0 by Alpar All round satisfaction
I have stayed at this hotel several times since 1996 and have always appredciated its comfort and services.
March 30, 2013
Rated 5.0 out of 5.0 by Lulu914 Great Stay
Our flight came in at 4am instead of the scheduled 830pm and this hotel kept the shuttle driver on so we could get to the hotel easily (kudos to the driver as well). The room was immaculate and the pool really really warm (loved it). The only negative was that the hot tub was 104 degrees - too hot for human habitation.
March 29, 2013
Rated 3.0 out of 5.0 by victorturner Irritations outnumbered the pluses
On arrival, check in was badly handled as, although I mentioned that our rate included breakfast, we were given a breakfast coupon for only a limited buffet (excluding orange juice!) when were confident we had bought full breakfast in the rate we'd paid. We were told the rate could not be reopened if we wished to stick with the free buffet ( which seems to have been given to me because i was a Platinum member) and go onto the room-only rate. We were then given a revised coupon by Reception ( and very kindly two $5 dollar drinks coupons to compensate us for the mudddle). In the restaurant next morning, I was told that our breakfast coupon still excluded orange juice, which required an extra payment. Reception then gave me a third different coupon for full breakfast.
There was an Executive floor at this hotel and i still do not know why we were not placed on that floor although I did ask and was told it was not always possible.
Also on arrival at the restaurant, the staff found it funny that I stayed by the entrance obeying the sign telling customers to wait there to be seated. Staff were at the back of the restaurant, nowhere to be seen.
In our room ( which had with carpets by the door), the plunger for the sink was not working but this was soon fixed.
March 27, 2013
Rated 3.0 out of 5.0 by Ronald12345 Need new AC units in room
OK, I am the guy who can sleep next to a freight train, but I could not make it through the AC unit in this room!
March 23, 2013
Rated 2.0 out of 5.0 by Ikelee Hotel Lost Power
After power went out and then came right back on I had no remote control for the TV, AC/Heat or Bathroom Light. Around 9:00 PM the hotel staff said all those problems would be fixed later after the corrected the power. They started workin1g correctly about :00 AM when they came on and woke me up. They gave me a discount in the morning, but it didn't make up for the inconvenience.
March 22, 2013
Rated 5.0 out of 5.0 by Jackson63 Very clean and comfortable
We injoyed our stay. The hotel was very clean and offer great service. Especially important to us was the 24 hour shuttle service to the airport.
March 21, 2013
Rated 1.0 out of 5.0 by traveler20705 No shower.
I could not, nor could my wife, get any waterflow in the bath/shower. We tried every trick we could, turned, pulled, pushed, nothing. Told the front desk and they apologized. Hard to believe the room had been cleaned that morning and the maid service didn't have any problems.
March 19, 2013
Rated 5.0 out of 5.0 by Bev007 Great location with Denny's and other restaurants nearby
We have stayed at this hotel before and we especially enjoy the fact that a Denny's restaurant is just across the street beside the hotel and there are other restaurants to walk to as well. In addition, there is a restaurant at the hotel. There is a beautiful lobby area with a good-sized gift/snack shop. Our room was comfy and roomy with the bathroom a good size as well. We also enjoyed the fact that there is a free shuttle to and from the airport; we just called the hotel and they came to pick us up within 15 minutes. Another great stay!! Thanks, Holiday Inn!
March 19, 2013
Rated 4.0 out of 5.0 by Chigger1 Convenient location to airport with prompt shuttle service.
Everything was great except the older style heat/air unit in the room was quite noisy. Every time it cut on we would wake up so not a restful night's sleep.
March 18, 2013
Rated 2.0 out of 5.0 by HMTH Too noisy
Aircondition in our room was very, very noisy! We only could sleep due to the jet lag
March 14, 2013
Rated 5.0 out of 5.0 by Tootles Continental Breakfast Patrons need to be aware of cost
The only disappointment was the morning we went for continentral
breakfast was totally unexpected. My party of three seen the
sign as you enter the area and did not notice ir did not say complimentary continental breakfast. However when waitress
came to our table she asked if we wanted to order from the menu
and my reply was we wanted the complimentary breakfast. She
did not correct me, nor did she quote a price. I had a wedge of
watermellon & a slice of honey dew, my daughter had a half waffle, and my cousin had a bagel and we all three had coffee
and I was shocked when waitress presented me with a $28.00
You need to make sure patrons are aware of the cost by the
waitress so there is no surprise when presented with the bill.
March 12, 2013
Rated 1.0 out of 5.0 by Txclif No remote
I have stayed at this hotel numerous times. No validation that I was a Platinum member. No upgrade. No remote for the TV. Room was at the beginning on the hallway and was loud. 150 nights a year in a hotel and this is one of the worst places to stay.
March 10, 2013
Rated 5.0 out of 5.0 by jollyg Most enjoyable stay
The staff was very helpful and courteous,the beds were very comfortable and the room was clean and tidy.
March 9, 2013
Rated 4.0 out of 5.0 by Fun1967 Shuttle Services
Would recommend because of the vacinity to the airport and the shuttle service that is offered for the airport. There was a lot of noise, but that would be expected because of being so close to the airport. Booked ahead of time and I am a Priority Club Member, but did not receive exactly the room that we had booked and was not offered a free upgrade or any other incentive for the incovenience.
March 9, 2013
Rated 5.0 out of 5.0 by bandt Excellent Stay at the Holiday Inn-International Airport
We had a great stay at the Holiday Inn-International Airport. I would highly recommend applying for Priority Club Rewards. We got a really good rate for a great room.
March 8, 2013
Rated 1.0 out of 5.0 by rjg42 Overpriced and aging property.
This property is a poor value for any traveler. The room was in need of major updating, the ventilation system made significant noise and the overall impression was a property in need of a major renovation. At the price charged for a double room, we deserved a better experience.
March 7, 2013
Rated 5.0 out of 5.0 by Acadians Thank you Holiday Inn!
After touring Florida, we opted to stay 2 nights in Orlando. Accomodations were amazing, so much so that we never left the premises to visit the theme parks. Thanks for everything! We thoroughly enjoyed our stay, staff were so pleasant, room was very comfortable. We will be back!!
March 6, 2013
Rated 2.0 out of 5.0 by hooch442 It was nice for the room and all
We had our do not disturb sign on door and at 830 am we have knocks on door from housekeeping, REALLY!!!! It wasn't even close even close to check out time, the hall was so nosiey, lots of door slammin and lots of talkin it was in spanish so don't know if it was geuss or housekeeping, but I really want to say housekeeping and I think I would be safe to say that.Cause then it started to quite down after that after an hr. or so.
March 1, 2013
Rated 2.0 out of 5.0 by Twitch86 Dirty Room
This was my first time at this particular hotel. The location is good pending what the needs of the trip intail. However upon entering the hotel the staff seemed unenthused. Everyone is entitled to a bad day, but the entire staff appeared to hate their job. The other issue I had was an unclean room. The hotel was very busy when I was there near 100% capacity. This is no excuse not to clean the linnens and wipe down the toilet seat (dried urine on the seat). Overall I did not have a good experience with this hotel and will try to stay elsewhere when I am in the area. Given less stressfull circumstances and time of year I believe that the staff would have earned a better review.
February 26, 2013
Rated 2.0 out of 5.0 by Mlewis7731 Only if you must
Lack of assistance when i checked in...Was told they ran out of my room so they DOWNGRADED me (and charged me the same) even though I am platinum and should have been upgraded. Was told oh well it happens..... Restaurant Menu really needs to be updated and more healthy choices. Asked for Nutritional info and I was laughed at....never again.
February 6, 2013
Rated 3.0 out of 5.0 by Debbe56 January 2013 stay
We needed to fly into Orlando for our cruise 2 days early and decided to stay at this Holiday Inn. After booking with a non refundable rate I then decided to read some reviews...lol..Well the ones I read were not good so I was unsure what to expect. Needless to say we were pleasantly surprised. The room was a good size and clean. The only problem was that we were told the thermostat was set and we could not make the room any cooler. Being from Ct and 0 degrees the room was far to warm. For 2 nights we survived. The only other issue was the extremley loud guests in the room next door. I would stay there again but not for longer than 2 nights.
February 4, 2013
Rated 4.0 out of 5.0 by Popoid Typical Decent Holiday Inn
Everything was fine until I tried to take a shower. Something wasn't right about the handle and I thought I would never get it to come on. Finally, by chance I used both hands on the long and short ends and it pulled out and came on. Then it worked well. I don't know if it''s just getting old - I couldn't figure out how to use it - or what, but it was annoying. I've never had that happen before.
You can have a continental breakfast for free (or I could as a Priority member) which is nice for a regular Holiday Inn, but the food choices were somewhat limited (even considering that it was only a continental breakfast). On the other hand it was totally unexpected, so it was a plus.
February 1, 2013
Rated 3.0 out of 5.0 by kate27 recommended with reservations
Convenient to airport, decent shuttle, very friendly staff, but the food is not very good - no healthy options. Overall it is fine but nothing special. I have stayed here every now and then for the last 5 years and every single time I have had to call priority club to have my points credited, after wating for several weeks each time to give them a chance - very annoying. I do appreciate the free internet, and complimentary breakfast for platinum members is nice to have, and the hotel is clean.
January 26, 2013
Rated 1.0 out of 5.0 by Mad2013 Not a good experience
Terrible noise coming from the refrigerator. Overall service was lacking. I had stayed here about 6 years ago and it was definitely better.
January 24, 2013
Rated 5.0 out of 5.0 by Ottmann The Best Pizza
Excelent room, excelent restaurant, we ate the best italian pizza at a hotel. Very nice room space, recomended...near several restaurants in airport area
January 22, 2013
Rated 2.0 out of 5.0 by waldopah Many bad things, but Mgr made up for it
I would describe this Holiday Inn stay as one not typical of what to expect at Holiday Inns - at least not in line of what I have had at any other HI. I had to wait over 1/2 hour for the airport shuttle AFTER calling four times (once being hung up on). Driver was rather rude on phone but nice in person. When I got to the front desk to check in, the staff scrambled away leaving only one person to check in guests. This took over 1/2 hour as well. Nobody seemed to answer the phone (front desk, operator, concierge, etc.). Room service just rang busy so I gave up and went out. A/C unit was beat up. No Priority Club recognition. Coffee pot was broken. Had to call for soap and coffee as they were not stocked in the room. Many other problems. The only saving grace was that the manager had to be so embarrassed by all these short-comings that he offered some relief on my bill which was nice. Still, when I return to the area, I would have to think twice before booking this hotel again. Again, I'm an H.I. fan so this was probably uncommon, in my opinion.
January 21, 2013
Rated 1.0 out of 5.0 by Orbie bugs !
When we checked in we were given a room on 2nd floor -
after getting in to the room, we noticed the entire front panel for
the A/C unit was off and sitting on the floor. I called the desk to
report this. Then I went into the bathroom to wash my hands -the
bathroom counter was crawling with very small bugs.
I called the desk and requested another room. We were given
a room on the executive floor and complimentary breakfast for
our inconvienence. At this point, we were tempted to leave the
hotel completely, but decided that the room on the 7th floor appeared to be OK. We spent a very uneasy night there, left our luggage in the garage when we got home, washed all our clothes immediately.
January 17, 2013