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Rated 3.9 out of 5 by 187 reviewers.
Rated 2.0 out of 5.0 by Hotel is in need of an upgrade Over all the staff was very nice and performed their duties well. The hotel on the inside is not as nice as I would expect. It was raining and there were buckets all over catching the drips in the Lobby area. There was loose falling plaster on the ceiling over a sitting area. The room was small to todays standards, the furnishings were well worn and just looked crummy. There were only a few outlets in the 2nd room we stayed in. The bed was not very comfortable. The Pillows are about the size of your head so if you roll over you fall off. Why have a King bed with micro pillow. The shower curtain was broken in several places which allowed the water to fall between the inside curtain and the outside curtain and then on the floor. There was a mirror in the shower that was also broken so it would not stay where it was put. The shower head was plugged with lime. The on off knob had screws falling out. How can a room be in this condition when housekeeping cleans it every day. Don't they report broken items? The air-conditioner would work for a while and then shut off until the room became very hot, then it would work again until the room would just start to cool off and then stop again. It made no difference where the Thermostat was set. The cover on the front of the air-conditioner was falling off. There was an outlet next to the air-conditioner that was falling out of the wall with the wires hanging. So bottom line, if I return to this area in the future I will find another hotel to stay at. June 5, 2013
Rated 5.0 out of 5.0 by Room and service was excellent. Requested 7th floor for safety and always honored my request. We have used the Holiday Inn, Airport at Orlando, for several years and we use the "Park, Stay and Go" and it has been a wonderful service for us and have recommended it to many of our friends and acquaintances. Thank you for this service! May 30, 2013
Rated 4.0 out of 5.0 by Beds are very comformatable. Our only problem was our room faced the pool and other guests were out until after midnight talking loud and making noise. The shuttle to the airport was on time. We really like this hotel for its convenience to the airport. May 28, 2013
Rated 3.0 out of 5.0 by Convenient with Fine Amenities...But... We come to Orlando 2-3 times a year to visit family, and virtually always stay at this property, due to it's convenience to the airport and nice atmosphere. However we were disturbed most of the night by a rattling a/c unit the cover of which was hanging part-way off. Sure, I could have gone out to the desk and asked for repairs; but one would think this would be reported by housekeeping, since someone is in there every single day. The Guest should not have to report things wrong with the room. Inspection is up to the staff, not the guest! This is a "resort" property, with it's outdoor pool, pool bar etc. But the condition of some of the older parts of the building definitely need a "refresh". I did not receive any recognition, verbal or otherwise, for being a PC member. May 26, 2013
Rated 5.0 out of 5.0 by Wonderful stay and great staff We recently stayed for 5 nights and we enjoyed our stay tremendously. The front desk changed our room so that we could have a better view and they were so helpful. We ate all of our meals at the hotel also and the food was delicious and very reasonably priced. We happened to be there on Mother's Day and all moms ate free all day! The wait staff was attentive and right there if we needed anything. They also have great dinner specials throughout the week. The patio/bar/pool area is beautiful and it is kept spotless. We especially loved the covered outdoor bar, The ocean is literally steps away from the pool area. We plan on going back and would recommend this hotel to anyone. May 20, 2013
Rated 4.0 out of 5.0 by Great place to relax My wife & I were in town for a conference for three days. Your hotel staff went the extra mile to take care of us, and our needs. We truly enjoyed our time there, and will stay there again! Thanks to all your staff... Great job! May 19, 2013
Rated 2.0 out of 5.0 by Need to improve! The airconditioner and Refrigerator in the room just way to noisy to have a sleep especially the tig-tig sound from refrigerator absolutely annoying! Just wonder if the hotel audit the rooms from time to time? May 7, 2013
Rated 3.0 out of 5.0 Loyalty to Platinum Club members??? As a Platinum Club member, I was disappointed in the lack of amentities, especially at full service Holiday Inn. At checkin I did not receive a drink coupon, and I received a coupon for a continental breakfast - - which I noticed were given to everyone being checked. So, I am not happy with the support/amentity level for Platicnum Club memevers. Basically - it didn't mean anything at this hotel. May 6, 2013
Rated 5.0 out of 5.0 by Good location The hotel is located in a convenient location for food and entertainment. Free airport shuttle is a nice feature May 3, 2013
Rated 5.0 out of 5.0 by Great staff Had a great stay. Love the new rooms. thanks for a great stay. April 29, 2013
Rated 2.0 out of 5.0 by OK for an overnight, but no better (and probably worse) than many Our stay was OK - late night arrive, early morning depart. No recognition for Priority Club Platinium Membership Fortunately it wasn't too warm, so we could survive without the Air-conditioner on. If we'd had to have it on, I think it would be quieter trying to sleep next to the runway! April 29, 2013
Rated 2.0 out of 5.0 by Smoke smell and Elevator sounds This was the worst Holiday Inn we have ever stayed at. It started with the lady at the counter. She gave us a different quote then the 1-800 number. $50.00 off. We ended up calling the 1-800 number back to book the room to get the better rate. They stuck us in the closest room to the elevator so all night long we could hear it operating. Our view was the roof top and air conditioning units. People were smoking right by the front doors. So you had to pass the smoke when you wanted to go inside. Tired to go out though the pool area to see if that would help and ran into even more smokers. They were EVERYWHERE!!! The first floor is smoking so be sure to make sure you are asking for a non smoking or smoking room. Hotel was old and dirty. Wish I would have looked around before I booked it. I told them at the front desk I was a priority club member. Usually I get a bottle of water or something for free. He was very rude and said " unless you are gold level or higher you dont get anything at check in!" I will never stay here again. I didnt' feel like my car was safe either. Lots of people just hanging out in the parking lot smoking. Didnt' look like they were guest of the hotel. April 13, 2013
Rated 4.0 out of 5.0 by One Night Stay the room was very nice and clean. Ample parking. We enjoyed the stay before heading out. The sofa bed was not very comfortable for my 18 year old son, so he ended up sleeping on the sofa - not the mattress. April 12, 2013
Rated 5.0 out of 5.0 by Great place to stay when you fly into Orlando We stayed at this hotel for a night on both ends of our stay in Kissimmee/Orlando. Great location when flying in and the shuttle to and from the airport was great. We would definitely stay here again. The staff was great. The continental breakfast on our first stay was just perfect in the morning. April 8, 2013
Rated 3.0 out of 5.0 by Overnight Stay Have stayed at this hotel many times due to early flights in the morning. Have never had a reason to write a review until this stay. Upon walking into the hotel we noticed quite a few young men standing out in front smoking (could tell by the smell it wasn't regular cigarettes) and said to ourselves, here we go, this isn't going to be a good night. And it wasn't. Until 2:30am we could not get to sleep due to the doors slamming and the noise. H.I. can and should correct this problem. We had approximately 1.5 hours of sleep before going to the airport. Very unusual for this H.I. On our return to the airport, we called for the shuttle 4 times and each time were told it was on it's way. We waited from 8:15pm until 9:10pm for the shuttle to arrive and then the driver asks, "where are you going?" We told him the H.I. and location and he scratched his head like he had no idea where it was. We found this very strange. I would describe this Holiday Inn stay as one not typical of what to expect as it's a first for us. We are fans of this hotel and hopefully the problems will be corrected. April 6, 2013
Rated 4.0 out of 5.0 by All round satisfaction I have stayed at this hotel several times since 1996 and have always appredciated its comfort and services. March 30, 2013
Rated 5.0 out of 5.0 by Great Stay Our flight came in at 4am instead of the scheduled 830pm and this hotel kept the shuttle driver on so we could get to the hotel easily (kudos to the driver as well). The room was immaculate and the pool really really warm (loved it). The only negative was that the hot tub was 104 degrees - too hot for human habitation. March 29, 2013
Rated 3.0 out of 5.0 by Irritations outnumbered the pluses On arrival, check in was badly handled as, although I mentioned that our rate included breakfast, we were given a breakfast coupon for only a limited buffet (excluding orange juice!) when were confident we had bought full breakfast in the rate we'd paid. We were told the rate could not be reopened if we wished to stick with the free buffet ( which seems to have been given to me because i was a Platinum member) and go onto the room-only rate. We were then given a revised coupon by Reception ( and very kindly two $5 dollar drinks coupons to compensate us for the mudddle). In the restaurant next morning, I was told that our breakfast coupon still excluded orange juice, which required an extra payment. Reception then gave me a third different coupon for full breakfast. There was an Executive floor at this hotel and i still do not know why we were not placed on that floor although I did ask and was told it was not always possible. Also on arrival at the restaurant, the staff found it funny that I stayed by the entrance obeying the sign telling customers to wait there to be seated. Staff were at the back of the restaurant, nowhere to be seen. In our room ( which had with carpets by the door), the plunger for the sink was not working but this was soon fixed. March 27, 2013
Rated 3.0 out of 5.0 by Need new AC units in room OK, I am the guy who can sleep next to a freight train, but I could not make it through the AC unit in this room! March 23, 2013
Rated 2.0 out of 5.0 by Hotel Lost Power After power went out and then came right back on I had no remote control for the TV, AC/Heat or Bathroom Light. Around 9:00 PM the hotel staff said all those problems would be fixed later after the corrected the power. They started workin1g correctly about :00 AM when they came on and woke me up. They gave me a discount in the morning, but it didn't make up for the inconvenience. March 22, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable We injoyed our stay. The hotel was very clean and offer great service. Especially important to us was the 24 hour shuttle service to the airport. March 21, 2013
Rated 1.0 out of 5.0 by No shower. I could not, nor could my wife, get any waterflow in the bath/shower. We tried every trick we could, turned, pulled, pushed, nothing. Told the front desk and they apologized. Hard to believe the room had been cleaned that morning and the maid service didn't have any problems. March 19, 2013
Rated 5.0 out of 5.0 by Great location with Denny's and other restaurants nearby We have stayed at this hotel before and we especially enjoy the fact that a Denny's restaurant is just across the street beside the hotel and there are other restaurants to walk to as well. In addition, there is a restaurant at the hotel. There is a beautiful lobby area with a good-sized gift/snack shop. Our room was comfy and roomy with the bathroom a good size as well. We also enjoyed the fact that there is a free shuttle to and from the airport; we just called the hotel and they came to pick us up within 15 minutes. Another great stay!! Thanks, Holiday Inn! March 19, 2013
Rated 4.0 out of 5.0 by Convenient location to airport with prompt shuttle service. Everything was great except the older style heat/air unit in the room was quite noisy. Every time it cut on we would wake up so not a restful night's sleep. March 18, 2013
Rated 2.0 out of 5.0 by Too noisy Aircondition in our room was very, very noisy! We only could sleep due to the jet lag March 14, 2013
Rated 5.0 out of 5.0 by Continental Breakfast Patrons need to be aware of cost The only disappointment was the morning we went for continentral breakfast was totally unexpected. My party of three seen the sign as you enter the area and did not notice ir did not say complimentary continental breakfast. However when waitress came to our table she asked if we wanted to order from the menu and my reply was we wanted the complimentary breakfast. She did not correct me, nor did she quote a price. I had a wedge of watermellon & a slice of honey dew, my daughter had a half waffle, and my cousin had a bagel and we all three had coffee and I was shocked when waitress presented me with a $28.00 bill.. You need to make sure patrons are aware of the cost by the waitress so there is no surprise when presented with the bill. March 12, 2013
Rated 1.0 out of 5.0 by No remote I have stayed at this hotel numerous times. No validation that I was a Platinum member. No upgrade. No remote for the TV. Room was at the beginning on the hallway and was loud. 150 nights a year in a hotel and this is one of the worst places to stay. March 10, 2013
Rated 5.0 out of 5.0 by Most enjoyable stay The staff was very helpful and courteous,the beds were very comfortable and the room was clean and tidy. March 9, 2013
Rated 4.0 out of 5.0 by Shuttle Services Would recommend because of the vacinity to the airport and the shuttle service that is offered for the airport. There was a lot of noise, but that would be expected because of being so close to the airport. Booked ahead of time and I am a Priority Club Member, but did not receive exactly the room that we had booked and was not offered a free upgrade or any other incentive for the incovenience. March 9, 2013
Rated 5.0 out of 5.0 by Excellent Stay at the Holiday Inn-International Airport We had a great stay at the Holiday Inn-International Airport. I would highly recommend applying for Priority Club Rewards. We got a really good rate for a great room. March 8, 2013
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