Rated 3.8 out of 5 by 109
Rated 2.0 out of 5.0 by stephen66 hotel stay
Maid service no good.....did not change my sheets.....
August 9, 2013
Rated 5.0 out of 5.0 by UCFKNIGHT UCF family
Use this hotel when visiting my son at UCF. Friendly front desk staff, nice pool, and clean rooms. I recommend this hotel if visiting UCF.
August 9, 2013
Rated 3.0 out of 5.0 by LakeKerr Restaurant staff not too hot
We only saw one man working dinner service and he was very short with me when I wasn't happy with my food. and very Rude!
Before ging to bed we called room service to leave a breakfast order for the next morning at 7:30am as my husband had to leave at 8:15am. After I gave the young man the order, he spoke to another man in the background, The young man then asked if I had it written on the card and I said yes, and he said just put it outside the door and I'll come get it. I said Ok even though it didn't make sense. At 7:50 am it had not arrived and I called. They said they knew nothing about it and didn't get it!
August 8, 2013
Rated 3.0 out of 5.0 by jagrieb Facility needs updating
I found the staff to be of great help. The facility was my main concern. There was an odor throughout the building that shows it has been a while since a remodel has been done. The hallway carpet is in dire need of replacement and this transfered into the room. I had a desk lamp that did not work. The toilet didn't flush unless I lifted the lid and manually caused the water to fill. The entrance light was real dim.
The exercise room was relocated into a guest room with the door removed which made it for a poor size an functionality.
The restaraunt had only the bar tender as the waiter for dinner which made me eating a meal by myself a 2 1/2 hour event. The food was good when I got it though.
I just feel that you need to consider remodeling this facility as it is in dire need, especially for me to stay there anytime in the near future.
August 7, 2013
Rated 4.0 out of 5.0 by gatorman1956 Worth the Traffic
First time staying here. Nice atmosphere, staff are very good. Craig (in the lounge) very personable. The blackened shrimp quesadilla was awesome. Had it both nights I was there. Comfortable bed, my room was short on amenities but fine for a couple of nights. Wednesday night with the GM was a nice surprise. I look for hotels with "good" fitness centers and theirs provided what I needed. Overall, I will probably go back when I'm visiting clients in the area.
August 7, 2013
Rated 5.0 out of 5.0 by Lipped Everything you need for a quick stay
This hotel is always our first choice when the rate is right. We like the convenience of the on-site bar/restaurant as well as the numerous choices within walking distance.
August 4, 2013
Rated 4.0 out of 5.0 by MrBill75 Esthetics
The wall vent in the bathroom was laying on the floor. The linen was not crisp after the bed was made. The linens and blankets were all wrinkled.
Those two items mentioned dealt more with the estheics of our stay rather than value or comfort.
August 3, 2013
Rated 4.0 out of 5.0 by DJG7 Great staff
This hotel used to be my second home. After being gone for a few years, they still remembered me. Given the location and proximity to an exercise area, restaurants, brew pubs, I wouldn't stay anywhere else.
July 29, 2013
Rated 5.0 out of 5.0 by trj1 excellant place
excellant place to stay ; great rate and great breakfast
July 23, 2013
Rated 1.0 out of 5.0 by carpetboy1 Frat House
The place was extremely dirty. Reminded me of when I was in the Army.
Old building with some paint applied. Old fixtures.
They offered me the "executive Level". No different, a little cleaner and a 1 cu ft Fridge.
July 22, 2013
Rated 4.0 out of 5.0 by justsayin nice place and great value!
only stayed one night on business but was on top floor, executive level.
wish i had more time to hang out at the bar but had work to do! looks like they had really cool bar specials for HH!
would definitely stay again!
one comment: the American flag flown outside the front of the property is beginning to tatter at the ends and should be respectfully retired and replaced!
(I'm the daughter of a Marine and Dad would want me to take notice of this, thanks!)
July 22, 2013
Rated 3.0 out of 5.0 by JT13 Accommodations Fine - Staff Extremely Unfriendly
My family and I visited UCF recently and this HI was the closest hotel to the campus and I was also fortunate to receive a good rate. The hotel accommodations were fine. Room and common areas were clean. Great setting and location. We never could get housekeeping to leave enough wash cloths each day, but that was minor. The most amazing issue for us was just how unfriendly the staff was. My job causes me to travel all over the world 200+ days each year. This facility by far has one of the worst staffs that I've encountered. They weren't rude - just didn't seem to care. My daughter that was with me works in a hotel. She couldn't believe how these employees treated their guests. So unless things change, don't expect to be treated as a welcome guest. You will be treated more as a bothersome nuisance. Maybe they were all just having a bad week.
July 18, 2013
Rated 4.0 out of 5.0 by BatM comfortable bed, quiet room, really good breakfast and so so service
not recognized as reward member. average at best bar experience (which used to be a strength). excellent food (made to order omelet !) and service at breakfast. printer in business center did not work.
July 15, 2013
Rated 5.0 out of 5.0 by Wally22 Basketball tournament
Staff very accomadatiing, from the front desk to to cleaning help. Location is close to UCF, and there s a wide variety of food, shopping also close by.
July 7, 2013
Rated 1.0 out of 5.0 by Betos Member
Hotel was under staff the weekend we stayed...our room was not cleaned as we got back to our rooms at 6pm. We asked the housekeeper to give Us some towels, and she did not have any...we waited 45 minutes to get clean towels from housekeeping department...When we checked in, asked for additional pillows (only one for the sofa) and we were advised there were none, we had to go to wallmart and buy pillows for my son..
July 5, 2013
Rated 4.0 out of 5.0 by DEF1 Clean, comfortable room and great location near UCF
Room was basic but very clean, comfortable bed, good on-demand TV and HBO options. Only complaint was air conditioning very loud, made it a little difficult to sleep, and the curtains did not keep out the morning light, which was ok because we had to get up early for orientation but would have been annoying if we wanted to sleep in. Great value with UCF discount. Very close to UCF.
July 2, 2013
Rated 3.0 out of 5.0 by deesimone Wasn't what I was expecting
Based on the other reviews, I was expecting a pretty great experience only to find out it was average. The room was visibly clean but in the bathroom the toilet kept running until I jiggled the handle every time I used it and the bathroom light bulb was blown out as well. The breakfast buffet was reasonably priced at $10.95 plus taxes however my sausage was cold which really annoyed me bcause I LOVE SAUSAGE! But the fresh omelet was amazing! Also parking was HORRIBLE! I had to park pretty far away from the door and I wasn't very comfortable having to walk in the dark from and to my car when I checked in. So overall it was average, not greatly impressed but not completely disappointed. Definitely feel there is room for improvement.
July 2, 2013
Rated 5.0 out of 5.0 by Wallie65 LUV IT!!
it was awesome.... can't express how delighted we are.
June 28, 2013
Rated 2.0 out of 5.0 by Sonya3 Air Issue
First off, this is a great hotel, the staff is usually always responsive and receptive to my needs.
I have always enjoy my time here and the appreciate personal touch and communication when I arrive.
On the other hand, my recent visit was a little disappointing.
I'm a frequent visitor and love the hotel, but my air went out around 8pm and I notified Jared at the front desk, no one ever responded. I call again at midnight waking up in pouring sweat. I was then asked to switch rooms at 1am due to limited staff, highly unacceptable.
I'm fully aware that no hotel is perfect, but not to be offered an appropriate replacement date/time was not customer focused.
Thank you for allowing me the opportunity to share my visit.
June 24, 2013
Rated 5.0 out of 5.0 by Cole0709 Front desk associate
Always love the associates at front desk. Young man was so accomidating to everyone even with a long line. Service was terrific.
June 20, 2013
Rated 5.0 out of 5.0 by rdg76 Great Value and Excellent Property
Our room was a little small, but we had everything we needed at a very reasonable rate. The pool was very clean and somewhat private. The fitness room had a good selection of equipment. The breakfast buffet was great. Lots of variety and good quality food too.
June 14, 2013
Rated 5.0 out of 5.0 by pems64 HS Graduation trip
Stayed only 1 night for son's HS graduation at UCF, great rooms, clean bathroom,...staff was exceptional from front desk to Mary at lounge/bar. Would definitely go back!!!
Only negative is REALLY slow elevator (since on 6th floor), some of vending machines not working, otherwise A+
June 6, 2013
Rated 5.0 out of 5.0 by UCF1 great service and convenient location
My daughter and I stayed here for her UCF freshman orientation. Convenient location to UCF. There were 2 people a head of us in line to check in, but check in was timely and smooth. When we got to our room we noticed we had a few light bulbs in the bathroom that had burnt out. I let the front desk know and within 15 min they were changed out. We had a great stay and have already made our reservation for next time!
The only negative thing I can say is we thought the breakfast buffet was a little pricey so we opted to eat elsewhere.
June 6, 2013
Rated 5.0 out of 5.0 by frog9cd Good time
Great staff and friendly environment.
The overnight staff was an awesome help!
May 24, 2013
Rated 5.0 out of 5.0 by SideShow Orlando - Universal of Central Florida
I have stayed at this location numerous times and have always found the staff friendly and helpful. The restaurant staff is extremely customer service oriented - they remembered me and that I like Diet Coke for breakfast.
I highly recomment this location.
May 20, 2013
Rated 5.0 out of 5.0 by danaandterry Recent Stay
We would highly recommend staying here. VERY VERY CLEAN , very nicely appointed, comfortable beds/pillows, very nice bathroom- you will be super surprised and pleased!
May 16, 2013
Rated 5.0 out of 5.0 by KenA01 Home away from Home
I had a 14 day stay at the property due to relocation. The staff went out of their way to assist me. From the front desk to the food and beverage staff, everyone was fantastic. Food was excellent.
Kudos to front desk, bartender Mary, kitchen staff Nema and Jeff.
Really enjoyed the live piano music. Only wish room would have had a small fridge/microwave combo.
May 12, 2013
Rated 4.0 out of 5.0 by AwesomeBre Good Deal!
The property was pretty nice, but a tad bit old. The furnishings were beautiful and brightly colored. My room was super clean, as was the rest of the hotel. The price a a bit much, but it was an event season so it was understood. All in all I would definitely stay again.
May 11, 2013
Rated 4.0 out of 5.0 by Barb246 UCF Graduation Weekend, and lost items
1. We Have stayed at this property many times since three of my children were students at UCF. Graduation Weekend Dec. 2011, we were pleasantly surprised to be served complimentary champagne following my son's graduation. Graduation Weekend May 2012 was a pleasant experience, but no champagne. When I inquired about the complimentary champagne the staff looked at me like I had two heads and said they knew nothing of this. Oh, well, different year, different staff.
2. I was totally disappointed with the hotel policy regarding items left behind. My son left a pair of prescription glasses in the room and no one bothered to call us. The policy is just lock them up and forget about them. We checked out at 11:00 a.m. Sunday, 5/4/13. When my son got to the Orlando airport at 5:00 p.m. he realized he didn't have his glasses. It would have saved him a lot of inconvenience if the front desk had called us with the find since several family members were still in the area and could have retrieved them and gotten them back to him before his flight. As it was, the front desk wouldn't help us at all and said we would have to call housekeeping the following morning. I left several messages with housekeeping, Sunday evening and Monday morning. I finally got a live person about noon on Monday and they confirmed that the glasses had been found and we were able to retrieve them and mail them back to my son in California.
May 10, 2013
Rated 3.0 out of 5.0 by RMaxson01 Great Staff and Common Areas, but ...
We checked late. The front desk was manned by a very pleaseant guy. Check-in was quick and easy. The bar area was really nice, I didnt get a chance to use it, but it looked very inviting. We got a room on the 6th floor. The room was clean and quiet but the A/C didnt work (it just blew warm air around the room).
By the time we realized it wasnt working, we were too tired to repack and move so we just dealt with it. I am sure if I gave them a chance, they would have moved us without any problems.
Regardless, someone (maid, manager, maintenance, etc) should have known the A/C wasnt working, so that is why I cant give more than 3 stars. If the A/C worked, it would have been 5 stars.
May 10, 2013