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Rated 4.0 out of 5 by 315 reviewers.
Rated 4.0 out of 5.0 by Met our Needs This hotel had everything my 20-something friends and I needed. We were visiting Universal for three days, and the hotel was a 10-15 minute walk from the front gate of Universal. The only time we took a cab ($7 tip) was when we were going to a nicer dinner at Citywalk and didn't want to walk through the humidity while all dressed up. I will warn you, though, watching a couple try to push a stroller across Kirkman Rd. (the major street you have to walk across to get to Universal) made me glad we were not attempting the walk with kids. The staff was very friendly. It was nice to have the Universal representatives right in the front lobby. The rooms were clean, the A/C worked, and our towels and shampoo/conditioner/lotion were restocked every day. The pool was really nice. I liked the cabana-like set-up on the deck, and the fact that the pool goes to a depth of 8 ft. To get to the pool, you have to walk by the conference hall, which could be strange if they are having a wedding reception or business meeting there. We got breakfast food at the Wal-Mart nearby, because we didn't want to pay $8 drink and tip for breakfast each day, and we wanted to get to the parks before breakfast was scheduled to begin. We ate dinner one evening at the TGI Fridays on site, and had excellent service. The only negative parts were the internet, gift shop, stairs, and hallways. The free Wi-Fi was slow and inconsistent. I tried to post a 30 second video on Facebook for almost an hour before I finally gave up and tried again later. The shop was well stocked, but it didn't feel as clean or well-organized as the rest of the hotel. The stairwells were also a little disappointing. We like to take the stairs, and there wasn't a good way back to the lobby without taking the elevator. The hallways were super-humid and the doors do slam pretty loudly behind other guests. We were there in the middle of the week, though, so the door slamming was only bad on our last day there, when more families were coming in. Overall, I would recommend the hotel. August 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Will stay again next year. We stayed twice this year. Easy access to Orlando . August 24, 2014
Rated 4.0 out of 5.0 by overall is good place to stay. Overall it is good, the beds are too small. and the sink is too small as well. otherwise, room is clean and bed sheets are soft. August 24, 2014
Rated 5.0 out of 5.0 by Excelled at everything This was our second visit to this hotel, we split our holiday and had a week at the coast before returning to the Universal area. We are pleased we returned There was one night a noisy neighbour in an adjacent room, not the hotels fault at all but when I reported it we were moved instantly and with no fuss to a suite! I stay on average more than 30 nights away in hotels each year, I have a preference for Holiday Inns. This facility is up there with the best for location, cleanliness, atmosphere and attentiveness of the staff. Our holiday was enhanced by the staff at this hotel. We had a night flight home to the UK and asked for a late check out. This was granted in a microsecond and we were able to shower and refresh ourselves during the early afternoon before departing to the airport so this assisted us on being relaxed for the long flight home. Again our thanks for the attentiveness of the staff. Our son and his wife had also stayed at this hotel just a few weeks earlier and had recommended it to us. Their recommendation was well placed. Thanks to all the staff at this hotel for making this holiday even more memorable through their efforts. Great place to stay and great staff in attendance Thanks Iain & Julie August 23, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - Universal Studios I would like to mention Maggie at the front desk, I think is her name, she is the person that checked me in. She was most professional and helpful. Because of her I would definitely come back and stay, she made a great first impression for your hotel. This hotel was excellent and the staff was fantastic... Will definitely come back weather it's for business or pleasure. August 22, 2014
Rated 5.0 out of 5.0 by We don't stay anywhere else when we go to Universal We have been staying at the Holiday Inn and Suites Universal even before it was renovated. Every time we go to Universal in Orlando we stay here. Best value and best location! August 21, 2014
Rated 5.0 out of 5.0 by Easy Comfortable Stay Last minute overnight and it was a pleasure to stay here August 21, 2014
Rated 4.0 out of 5.0 by Resort holiday Pretty relaxed environment at Holiday Inn, reasonably close to the theme parks August 20, 2014
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