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Rated 4.0 out of 5 by 352 reviewers.
Rated 5.0 out of 5.0 by First trip to Florida Stayed 14 nights at this hotel and although slightly dated, the service we received far exceeded our expectations - from the hotel receptionists- Valerie and Brenda who were helpful and always cheerful (special thanks to Valerie for remembering we had asked for a safe deposit box and contacting us as soon as one became available) to the hard working housekeeper who made sure our room was spotless each day . Thoroughly enjoyed our visit and let's face it how often are you in your hotel when visiting parks, shopping etc. Overall very pleased with our last minute choice of hotel. September 25, 2014
Rated 4.0 out of 5.0 by Great hotel but get some room safes fitted! Ideally situated for universal studio 's - just a 15 minute walk. 1 stop on the i'trolley away from international drive,shops and eating only 10 minute walk. Staff very helpful and will always help,car hire available fro. Hotel and park tickets etc so everything you need really. We had a suite for the week,2 decent sized rooms with kitchen area,fridge,microwave etc, iron and hairdryer.cleaned daily, new towels etc, 1 thing ( not a complaint but maybe something that should be addressed) it looks like there are only about 30'ish safes located behind reception so you are lucky if you get 1 as there must be 100 + rooms,don't understand why there are no room safes??? September 25, 2014
Rated 4.0 out of 5.0 by Staff The staff are very nice Roland at guest service is great so is Camile September 24, 2014
Rated 4.0 out of 5.0 by Nice hotel w/ just a couple of issues We stayed 2 nights. Two issues: 1) We couldn't get the AC to come on. I requested help, but no one ever showed up. The air finally kicked on; we assumed the hotel had it adjusted to their liking. 2) The morning we checked out, 2 of the 3 elevators were down and the hotel was very crowded. With our heavy luggage, we had no choice but to wait for the elevator that was working. I believe this caused us to be late to the airport & missing our flight. But the hotel is nice and the employees were great. September 24, 2014
Rated 4.0 out of 5.0 by good location The location of this hotel is a total selling point as it is within easy walking distance of universal studios. We didn't bother waiting for the shuttle bus as there was no need. They do put on a shuttle to Disney but i don't really understand why there is one so early at 7.20am? The hotel doesn't have enough safety deposit boxes for the amount of rooms. I would have thought for such a large company and the fact that they would regain the expense of putting these in by people renting them would be an easy improvement to implement. Anyway after the 3rd day of asking for one we gave up. The beds were very comfy and room was overall very nice. Bathroom could have done with being a bit cleaner. You seem to always get the horrible shower curtain. I thought it was very strange however that housekeeping knocked on our door the day we were checking out. I told them we hadn't handed the keys back so why were they knocking? Were they going to come in and change the bedsheets whilst the room was still occupied. Little thing i know but just something so basic that they dont check with reception if the keys have been handed in? There is a little shop in hotel reception which is run by lovely people and has most basic things like snacks and drinks. We went to tgi Fridays a few nights and the food was just as you get back in England so don't be put off by other peoples comments. Overall a good hotel however to make it better the minor basic details need to be worked on September 23, 2014
Rated 5.0 out of 5.0 by All perfect. Thanks for everything, all was great, clean and confortable. September 23, 2014
Rated 5.0 out of 5.0 by Perfect for Visiting Universal Studios! Yes this is an older hotel, but it is extremely convenient for Universal Studios. Our room was just fine. Loved the bed and all of the pillows. The housekeeping staff is excellent! The front desk folks were always friendly and helpful. I'm not a fan of TGIF, but in a pinch they'll do. There are plenty of places to eat down on International Drive. A big plus for the Front Desk was allowing us a late check-out because our plane didn't leave until 7:30 PM. We were charged less half of the going rate. Thank You Holiday Inn!! September 23, 2014
Rated 5.0 out of 5.0 by great service overall a pleasant experience. i would recommend anybody to try it out. September 22, 2014
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