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Rated 4.0 out of 5 by 282 reviewers.
Rated 3.0 out of 5.0 by room service I booked this hotel because room service was stated to be available, found out at checkin that was untrue for breakfast, which was the reason for this location choice. There other IHG hotels in that area that I would use in future and free breakfast to boot. July 28, 2014
Rated 3.0 out of 5.0 by cleaness My overall experience staying in this hotel was good. The staff just need to pay more attention when it comes to clean the bathrooms and wash the comforters more offten July 27, 2014
Rated 5.0 out of 5.0 by comfortable beds and great service The rooms were very clean and comfortable. The only thing that I did not like was the halls by the elevators and the elevators were hot. There was no air circulating. The staff was always friendly and nice. July 27, 2014
Rated 3.0 out of 5.0 Pretty Good Stay The Good: *Assistance at the front desk was great - very friendly - both checking in and checking out. *Thankfully, it was a quiet stay. You did not hear commotion in the hallways. *The room was clean (except for the smell that I mention below). *There are options to reserve a suite equipped with a full sized fridge, stove top, sink & microwave. *The beds and the pillows are amazing! Plushy and super comfy. You'll definitely get a good sleep. The Not-so-Good: *They don't run the AC throughout the hallways, therefore, it felt stuffy during the day (90+ degrees in the summer in Florida is no fun...). *The AC in our room was older and it didn't cool all that great (in comparison to the digital thermostat that my mother had in her room - talk about getting COLD in there!) . And there was a musty smell that you had to get used to every time you walked back in. *Parking was insane! The staff use the same lot as the guests and they have Budget trucks taking up multiple spots, so finding an available spot after a certain time is nearly impossible. *The last shuttle to return to the hotel leaves Universal at 8:10pm although the parks do not close until 10pm. Also, if you did not ride the shuttle to the park you are not allowed to ride it back. Neither scenarios make much sense to me... *I was denied a plastic laundry bag or trash bag (so that I could put my dirty laundry to take home in) by one of the cleaning staff because "the manager does not allow it". For a plastic trash bag?!? (This was a first for me.) ---------------------------------------------------------------------------------------- [FYI -- The breakfast buffet that the hotel services book mentions was actually a couple dollars more expensive & they will not honor the lower price (BUT the breakfast was really good with plenty of options to choose from)] ---------------------------------------------------------------------------------------- SO :: It's not a 5-Star BUT for the location and the price (considering the location) it'll do just fine. July 25, 2014
Rated 5.0 out of 5.0 by Great Service The people at the front desk were very very nice. As well as the people that work the grounds and housekeeping. My room was very clean. The pool wasn't working for a day and they allowed us to use the other hotels pool to accommodate us. I would recommend this hotel. July 24, 2014
Rated 4.0 out of 5.0 by Great value and room size, close to Universal. Two bedroom suite was perfect for our family. Loved the two bathrooms. Staff was helpful and friendly. Room was clean and had everything we needed. Had a few minor maintenance issues that were addressed quickly. Location was wonderful. So close to park. Hotel was very busy! Had to walk to nearby hotel to get coffee in the morning. Hotel did not have coffee until 7:00. Room had small coffee maker but preferred to find coffee shop and another hotel. Would stay there again for sure! July 24, 2014
Rated 4.0 out of 5.0 by Family Vacation The Holiday Inn across from Universal was a great choice for us for a family vacation. We did not receive our initial choice of rooms, but the substitution was better than what I picked out. The beds were VERY comfortable and the kitchen area with family room was a nice size. The bathrooms were very small, but included a vanity area which made getting ready much more convenient. I would have liked a bigger bath/shower, especially for July in Orlando and the water did not stay warm, but the full size fridge in which we could stock cold drinks helped make up for it. July 23, 2014
Rated 5.0 out of 5.0 by My great stay it was wonderful and exceeded my expectations. I was actually surprised when I walked in. The staff was great and courteous. July 23, 2014
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