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Rated 4.0 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by super clean and updated Standard room quite spacious. Had 1 chair with ottoman plus another small chair and a bench--nice because we had family of 5 (teen and adult kids) staying in 2 rooms. short Walk to universal by entering the parking structure at the "jaws" area and taking the people walkers right to the gate--really convenient. Extra shampoos were provided when asked for--conditioner not provided is the only little thing I that was missing Overall experience was excellent! July 18, 2014
Rated 5.0 out of 5.0 by Convenient to universal It was an older place but nice carpets were a bit dirty. All the employees i encountered were friendly and helpful July 16, 2014
Rated 5.0 out of 5.0 by Service experience like never before From the check in to the check out, everything was great! I went to Orlando with my dad to experience the thrill of parks near the area. The room was super clean and very comfortable. No funny smells as I had read in other reviews, in fact, I believe the place was the best choice we could have made. During our 6 day stay everyone was courteous and nice, specially Dale, THANK YOU!!! You are the best and I'll never forget how much you helped us with our missing backpack. I work as a customer service agent in a shipping line and you have been an inspiration for me to serve my customers better, thank you soooo very much! Another thing that makes this hotel incredibly awesome is the Friday's right next to it. We had not good but great dinning experience for both the service and the delicious meals. The Friday's in my country still have a lot of work ahead before they can compare to you guys! We are planning to go back next year and we already know that we want to stay at the Holiday Inn again :) July 16, 2014
Rated 5.0 out of 5.0 by Best "Home Away From Home" Hotel This is a great hotel to stay in. The location is perfect and shuttle services are commendable. Holiday Inn and Suites is located in an excellent area for attending theme parks, shopping and dining. This is our hotel of choice at least 2 to 3 times a year. The customer care and cleanliness is outstanding. They seem to take pride in caring for the guests with a spirit of excellence. Everything we needed was right there. July 16, 2014
Rated 4.0 out of 5.0 by Ruido en el exterior de la habitacion En general el hotel nos gustó; limpia la habitación, el baño, el tapete, cómodo el colchón, las almohadas, la lencería limpia y bien tendida. Los muebles cómodos. La única observación que tenemos es que nos asignaron la última habitación (140) del pasillo de salida posterior y el gato hidráulico no funcionaba por lo que el ruido que hacía la puerta cada minuto era terrible e interrumpía nuestro descanso y nuestra tranquilidad. July 15, 2014
Rated 3.0 out of 5.0 by Good Experience for a Family Vacation Overall, the experience was OK. The room set up was nice with a bedroom and sitting room separated. The kitchenette was also handy in that there was an apartment sized fridge and a dishwasher. The onsite laundry facilities were less than acceptable. Most of the dryers were not working so that meant early mornings or late nights to get laundry done. The beds were comfortable and the noise level from other guests was acceptable. It was close to Disney so our travel time was minimal. Good restaurant options in the area and close to a Walmart for groceries and such. Staff was friendly and very helpful. July 14, 2014
Rated 5.0 out of 5.0 by Spacious room and really great customer service The staff at Holiday Inn and Suites Universal Orlando went above and beyond to make sure our stay was wonderful. I wish I could remember the names of the people that helped me. The room was perfect for our needs. Very spacious. Having the dressing area outside of the bathroom was really nice. I didn't like the pillows. The only real complaint I have is that the air conditioning never felt like is was cooling. We loved our stay. July 13, 2014
Rated 5.0 out of 5.0 by personal muy bien atendidos por brenda liz muy amable y diligente July 12, 2014
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