Rated 5.0 out of 5.0 by Kellz The bed was so comfortable, me and my boyfriend went out and bought one after we got home!
I stayed two nights for Mother's Day. My Mom and nephew were visiting from Massachusetts and my boyfriend and I drove out from Crystal River Sunday night to meet them. I called a week in advance and the front desk staff was great in making sure the flowers and gifts I had sent over for Mother's Day were in the room for her arrival. She was so happy and surprised, so I was very happy to know they made it happen since I couldn't be there to greet her. I am a F&B manager and my boyfriend is the executive sous chef at a large full service resort and had a very long weekend- so needless to say, we were in need of some serious rest and relaxation. The bed was amazing! We literally went out and bought a similar one the minute we got back to the West Coast! The lobby and common areas were classy and understated. The room was clean and spacious. When we checked in, the cable was not working; we called the front desk and they had a nice gentleman come up to fix it within a short 10 minutes (and we were on the 10th floor!). Having TGIFridays downstairs was very convenient and was open late for us to enjoy a few cocktails after we checked in late Sunday night. The front desk staff was friendly and professional and check in and check out was fast and efficient. The location was great since we spent a day at Universal Studios. I do wish there was a hot tub and/or the pool was open later, a nice swim after we left the park would have been great, but overall a very great stay and the best value in town in my opinion!
May 20, 2013
Rated 3.0 out of 5.0 by Caligirls6261 Great Location but remodeling needed
We had several problems in our suite. The ice maker did not work at all in the refrigerator. A door was missing from the bedroom closet. I thought it was supposed to be that way- but later on it did not look right. The hallway carpet was in need of cleaning or replacement altogether would have been best.
May 18, 2013
Rated 5.0 out of 5.0 by Will55 Great Time
The staff was very helpful and friendly. The room was very clean and very comfortable. We all slept well and will return here next time we are in Orlando!!
May 18, 2013
Rated 5.0 out of 5.0 by joyful2013 Exceeded Expectations
This was my first stay as a Priority Club member, and it far exceeded my expectations. At check in, I had the nicest staff member and everything went smoothly. Then, I was surprised by getting a special Priority Club parking pass, complimentary beverages, and an upgraded room - all at no extra charge. The room was gorgeous and spacious, featuring a kitchenette, fridge, dishwasher, etc. I could not have asked for a better room. The only disappointment was that shuttle service to Universal and City Walk was never running when we needed it, but it wasn't a big deal since it was well within walking distance. I have no complaints, only rave reviews, about this stay, and I would stay here every time I'm in town again in the future.
April 29, 2013
Rated 5.0 out of 5.0 by lalabanks Wonderfully pleasant
Hands down the best atmosphere and overall experience I've had in years of travel. Even though I was on business and did not get a chance to visit Universal this location is perfect. Staff and service was great. Next time I'm in Orlando this will be my location for business or pleasure.
April 28, 2013
Rated 2.0 out of 5.0 by Jnptny OK stay -
Initial check in was frustrating. Front Desk personnel was inadequately trained and had trouble finding our resv. After that we were somewhat inconvenienced to assure room keys wkd. and priority pkng issues were resolved.
Lastly, although sometimes the staff forgot to clean our room and had to be reminded, the problem was addressed promptly.
Overall, OK stay....
April 24, 2013
Rated 1.0 out of 5.0 by traveler543212345 sorry to be a bother
The hotel was under construction. I received no recognition or upgrade for my Priority Club status. The receipt was not delivered to my room before check out. I called to have a receipt emailed to me. I was dismissively told that I had to fax a request and I obliged. I called back a couple of hours later to see what the hold up was and I learned that nobody had acted on my request in the fax machine. The person on the phone asked me for my fax number to send the receipt even after I specifically asked for it to be emailed to me. She said that she would 'try'. Regardless of this hotel's reliance on 1992 technology, I would hope that the staff would sound more eager to be of service.
April 16, 2013
Rated 5.0 out of 5.0 by Lori29301 Great Time
This is our 4th stay at this facility and it is always wonderful.
April 10, 2013