Rated 3.9 out of 5 by 140
Rated 4.0 out of 5.0 by Jimbojones Good clean hotel in excellent location
Hotel is in great location and staff were very helpful and pleasant
November 15, 2013
Rated 3.0 out of 5.0 Okay place to stay - comfortable
This facility is fairly dated. The rooms were clean and comfortable.
I was in Orlando on business and like to workout before or after my day. The gym had 3 treadmills but one was down for repair, the stepper was not working properly although there was no out of service tag onit, the exercise bike's computer was broken so it wouldn't work either. So thank goodness for the Elipical trainer and between that and a treadmill I managed a workout of some sorts.
The room was cleaned daily, but the bathtub was not cleaned and being one person in the room there wasn't much to clean ,but there was new soap, towels etc. each day. But if you're looking for a place to stay close to Universal, this is a fair place. Good place to sleep and then get on with your day.
November 14, 2013
Rated 5.0 out of 5.0 by 123PROBANDO Comfortable bed, convenient
If visiting Universal Horror Nights, this is a great location. Taxi back to hotel just under 5 dollars. Friday's next door for easy meals; children under 12 eat free! Though service at Friday's was very, very slow and waiter not too friendly.
Gold Elite member upgrade was done without any problems; good upgraded room and frontdesk service was great.
November 14, 2013
Rated 1.0 out of 5.0 by Hollywood2013 Terrible Room
We booked a suite (two bedrooms/two bath). You would think that reserving an expensive room in a hotel would mean that the hotel staff would take proper care in preparing the room.
On the contrary. Our stay was completely forgettable.
1) One of the baths did not have a stopper so I could not give my baby a bath while the big kids were showering in the other bathroom. I had to call the front desk to get it fixed. Eventually, they sent a handyman to fix the bath but at the price we are paying for a suite, the bath's missing stopper should have been taken care of before we reserved the room.
2) All three remote controls in the room did not work. I had to call the front desk and request them to send up new remote controls. The dead batteries should have been checked by the hotel staff before the room was ready for occupants.
3) The pull-out couch did not come with a comforter or duvet. Can you imagine? The only covering was a thin sheet and a thin blanket. When I called the front desk for additional blankets they only sent up more thin blankets even though I specifically requested for them to send up comforters or duvets. At the price we are paying, the occupant of the pull-out bed should be entitled to proper bed linen.
4) The handles on the dressers were mismatched. Again, not a big deal but this show the shabbiness of the hotel. They can't even match the handles of the dresser. If you have to replace one or two, you might as well replace the other four so that it looks proper.
5) One of the bedrooms had a smoky odor. Very unpleasant.
6) The pool, in theory, was great except that while we were told it was heated, it was clearly not heated. The kids were freezing in the water.
November 7, 2013
Rated 3.0 out of 5.0 by fhskgrifdsjejdncj rooms clean
air conditioning was inadequate, although rooms clean
November 3, 2013
Rated 4.0 out of 5.0 by ClaytonStChippy Great staff, nice property
Really nice and professional staff. Good rooms. Nice pool area. Conveniently located.
Only negative is the attatched TGIFridays (which is probably not even under the control of the hotel). Loooooong wait times for food. Dining room uncomfortable. Much too expensive for the value of food recieved.
Otherwise our stay was really good.
November 1, 2013
Rated 5.0 out of 5.0 by LdeeK Exceptional Staff
The staff was exceptional and any question or assistance needed with transportation or directions was answered in a way that made me feel like they really cared about me. I was not just another number in the system. Exceptional service and they all went out of their way to accommodate. Will definitely be back.
October 24, 2013
Rated 4.0 out of 5.0 by Opiedy My stay
The hotel is a little worn, but clean. My only complaint is free coffee should be available in the mornings in the lobby. A small cup of coffee in the gift shop cost $2.65. The stuff in the room is not very good. Thanks, overall a very good stay
October 18, 2013
Rated 1.0 out of 5.0 by leeah THE WORST HOLIDAY INN I HAVE STAYED !
Room not properly cleaned during a 3 night stay; floor littered with crumbs and dust.
Buffet breakfast cost of $8.00; the worst food I have encountered!
Friday restaurant ; of 3 guest we threw 95% of food in garbage; $8.00 pp plus overpriced coffee (which was horrible) and watered juice. Terrible restaurant & over priced for quality of food !
Front desk advised transportation service of wrong pick up time.
This H.I. is due for a good clean-up and renovation! Pool area dirty, ragged towels and pool water unclean!
Guest Service representatives; bad appearance, bad manners, all appeared bored and unhappy!
Overall stay; POOR!
Never return to this H.I.- if this property is a franchise the owners should be ashamed to operate1
October 18, 2013
Rated 5.0 out of 5.0 by amberrrr Amazing service and value!
When my fiance and I travel to Universal Orlando, this is the only hotel we'll stay at. Not only is it within walking distance to the parks, the rooms are spacious and comfortable. We've stayed there on 4 separate trips, and on three of the four stays, we were upgraded without even asking. The rooms do tend to become iceboxes at night, but that's easily fixed. We stayed most recently overnight for Halloween Horror Nights,and were not only upgraded to a suite for the night, we were also offered a complimentary beverage at check in. We continue to be delighted with the attention we receive at this hotel, and won't stay anywhere else. 5 stars for us.
October 15, 2013
Rated 5.0 out of 5.0 Great staff, great location
A wonderful stay. The food and service was the best part!
October 14, 2013
Rated 5.0 out of 5.0 by DaddyR Exceptional
My stay at this Holiday Inn was perfection. The location is perfect if you are planning on going to Universal.
October 13, 2013
Rated 5.0 out of 5.0 by PuriPuriManTumas Overall, an excellent stay!
I am pleased to provide a positive review for this property as we were made to feel at home and welcome; the staff at front of house were enthusiastic and happy to spend time talking about the local attractions, and also showed an interest in what we were doing and planned to do. The only minor criticism is that the Buffet Breakfast at TGIF is a bit sparse for content, however the price is good, so that compensates; however, I do miss not having baked beans as part of the breakfast menu.
Overall, an excellent two-night stay; thanks.
October 12, 2013
Rated 5.0 out of 5.0 by universalgal Great experience
Location is awesome! The staff are incredibly friendly & helpful. I needed something extra for my room & they delivered within 10 mins of my phone call. My family was staying in the room next door & they had a small plumbing issue & again, the issue was resolved within 10 - 15 mins.
Pool & pool area was always clean. The room was quite big and very comfortable. The beds were also really comfortable. Having TGI Friday's attached was super handy as the breakfast buffet & regular menu is awesome!!
Just a few minor things that could, in the future, be improved:
1)pillows are square & a bit small. But there were 4 per bed so I had enough for myself. I'm just used to the standard rectangle pillows.
2)the air conditioner is quite loud
3)they only provide Shampoo & Body lotion, so bring conditioner if you need it. (but the shampoo/lotion are by Bath & Body Works so it was really nice stuff!)
Other than those very minor things - our stay was perfect! Can't wait to do it again!
October 8, 2013
Rated 5.0 out of 5.0 by Lincoln444 Wonderful Hotel
Your hotel is exemplary. The people who work there are outstanding and very professional. The food next door was great and the room was clean and very very nice by all standards.
Thanks for making my visit to Orlando so comfortable and nice.
October 5, 2013
Rated 3.0 out of 5.0 by elita01 elita01
It's close to University Studio. The suite can use some more updates. Everything else is good.
October 2, 2013
Rated 4.0 out of 5.0 by Vdub330 More pros than cons overall
The staff was very friendly and knowledgable. We were even upgraded to a suite for being priority rewards members. The rooms and first floor hallway could definitely use some new carpet though. The halls had a musty smell.
October 2, 2013
Rated 5.0 out of 5.0 by sjkirkpatrick Great place to stay
We stayed for two nights as part of a fly drive holiday that included six hotels. Room was large, clean and comfortable, staff were friendly and helpful. We bought our Universal tickets in the Reception area (next to concierge desk) - again knowledgeable and helpful. We were given the option to attend a timeshare presentation and get reduced entry tickets and when we declined they did not push.
The location is ideal for Universal - its a pleasant 10 - 15 minute walk if you don't want to bother hanging around for the free shuttle bus.
A late checkout was no problem and pool area and sunbeds were fine.
Breakfast is at TGI Fridays next door and was on par with the free breakfast that you get in an Holiday Inn Express. $8 "all in" does not include tea or coffee though!
September 23, 2013
Rated 4.0 out of 5.0 by Theamick Comfortable and Clean
Great location for Universal Studios, good clean and comfortable hotel
September 23, 2013
Rated 5.0 out of 5.0 by CAROLE567 EXCELLENT HOTEL
MY DAUGHTERS AND I HAD A WONDERFUL TIME IN ORLANDO. THIS HOLIDAY INN MADE OUR STAY WONDERFUL.. THE SUITE WE HAD WAS CLEAN, COMFORTABLE, ROOMY AND VERY QUIET. HOUSEKEEPING WAS EXCELLENT WE HAD ALL OUR NEEDS MET EVERYDAY. THE FRONT DESK WAS FRIENDLY AND PROFESSIONAL. IHG RESERVE PARKING WAS REALLY A PLUS - HAD A PARKING SPACE NEXT TO A DOOR. THIS HOTEL IS ACROSS FROM UNIVERSAL STUDIOS. WE WALKED TO UNIVERSAL STUDIOS MANY TIMES. THE WALK IS AT MOST 15 MINUTES AWAY AND IT FELT SAFE AND ENJOYABLE. JUST TWO BLOCKS AWAY FROM THE HOTEL IS A STARBUCKS AND MCDONALDS WHICH WAS GREAT FOR BREAKFAST. THE LOCATION IS SO NICE NOT OVER CROWDED WITH STORES ETC, THIS IS THE ONLY HOTEL I WILL STAY IN WHEN VISITING ORLANDO . THANK YOU FOR PROVIDING SUCH A WONDERFUL HOME AWAY FROM HOME. CAROLE
September 20, 2013
Rated 5.0 out of 5.0 by Jegge Awesome Staff
My family stayed at this property and they had an awesome time. The staff made them feel welcome. All our little needs were promptly addressed. This was a vacation long time in the making as I have a child with autism and they made it very special. The staff was friendly and caring. They gave us an upgrade as an IHG Rewards Platinum member, which was awesome!!. We're planning our next vacation already as my son has his lil heart set on going back.
September 11, 2013
Rated 5.0 out of 5.0 by p53kmw Service
We experienced great service upon check-in and throughout our stay. We felt welcomed.
September 9, 2013
Rated 3.0 out of 5.0 by Kent20cr Great location excellent environment
Really nice hotel comfortable beds lovely living room, helpful people, excellent location. I loved my suite just what I spected. The welcome drink wasn't spectacular I think you can improve with that ! No parking fees I like that !
September 1, 2013
Rated 5.0 out of 5.0 by MrsKitKat Fantastic Stay at Holiday Inn across from Universal Orlando
My 4-day stay at the Holiday Inn across from Universal Orlando was FANTASTIC! I could not believe how close the hotel was from Universal Orlando (usually when it reads across from, it's typically several blocks away), but in this case it was literally across the street!!! The hotel itself was clean and fresh smelling...no stale odors at all; and the staff were friendly and thoughtful (they even checked in on me when they noticed I still had the "do not disturb" sign still on the door...NOW HOW TERRIFIC IS THAT. Oh, by the way, "thank you for honoring the upgrade."
I have nothing but high praises for the Holiday Inn across from Universal Orlando and I would totally stay at this hotel again.
August 31, 2013
Rated 5.0 out of 5.0 by shazdan Great Stay, Great staff and Great Value
We had a lovely 3 night/4day stay when we visited Orlando to check out Universal studios. The hotel is conveniently situated right across the street from the theme park (walking distance, but not an easy walk since sidewalks are scarce and roads are busy especially in the evenings when its dark) We were given a complimentary upgrade to a 2 bed 2 bath suite, which was very spacious and more than met our needs. Some of the furnishings are looking a little tired, but nothing major and the friendly helpful staff more than made up for this fact. The hotel is clean and well maintained. We used the pool which, whilst small was also very clean and well maintained with plenty of sun loungers available. As a female travelling alone with older kids I would also like to mention the fact that whilst at the hotel I felt very safe and secure as the premises are well lit and easy to find. Even though the hotel wasnt "totally luxury" (which we were not expecting it to be) Overall we had a great stay, at a great location that was great value for money and we will return.
August 29, 2013
Rated 5.0 out of 5.0 by y0shi Very comfortable room and the location is fantastic
The rooms were clean and spacious. I travel a lot for business and this hotel has a very good staff and the rooms were fantastic.
August 25, 2013
Rated 5.0 out of 5.0 by Mel13 Amazing guest services
Had a great time front desk shined with outstanding service very helpful
August 24, 2013
Rated 4.0 out of 5.0 by MCDHOME2 Great location
This Holiday Inn is well situated right opposite Universal, attached is a TGI Fridays great for convenience, if you fancy stopping in the Hotel. The front desk staff were fantastic
August 20, 2013
Rated 5.0 out of 5.0 by thenanny101 Great room, frustrating check out.
Our stay was wonderful. The room was perfect and all the amenities made our stay that much better. When we checked out, however, the desk clerk was given a credit card to charge the room with. She took it but then proceeded to charge the card that was on file. It created financial chaos when we returned home and was greatly unappreciated. The guest services manager handled it without issue but the fact that we had to go through it at all was frustrating. Despite this, we would certainly stay again. Holiday Inn is one of my favorite hotels.
August 20, 2013
Rated 5.0 out of 5.0 by JackRabbit80 excellent staff, great room.
I had to send my wife and daughter ahead to Orlando, I was held up on business. The staff went above and beyond to make my family's stay delightful till I could join them.
August 17, 2013