Rated 5.0 out of 5.0 by Robert6448 Great Location
This hotel is very clean and convenient to all. There is a TGIF's located in the hotel so you don't even have to leave if you want to enjoy just a beverage or a meal.
January 15, 2013
Rated 1.0 out of 5.0 by aeroag85 Inconvenient
This hotel is nothing like other Holiday Inn hotels I have stayed at in the past. First, the rooms did not look anything like the pictures shown online. They were old and outdated and had a funny smell to them. This hotel did not offer the normal free hot breakfast that HI properties usually offer. It also did not have a continuous shuttle to and from Universal, something their website forgets to inform you when they say they have a shuttle to and from Universal. Also, you have to ride the shuttle over in the morning to come back on the shuttle at night. Just very inconvenient if you would like to leave the parks for a little while during the day or something. Only upside I have to say is the staff was pleasant. However, I would never stay at this place again.
January 15, 2013
Rated 3.0 out of 5.0 by Joe242 Misleading website
Although the hotel is advertised as being 1/2 mile away from Universal Studios, it might as well be 10 miles away. The advertised shuttle only runs at certain times and if it's full, there aren't additional runs made. When we called to get on the list for the shuttle we got a recording and left a message that was never returned. The advertised shuttle for Disney World is, of course, tied to a time share presentation.
Breakfast is not provided - it's a breakfast buffet available for purchase at the TGIFriday's attached to the hotel.
The bathrooms could have been cleaner - dirty floor grout and tub caulk.
The stove burners in the suite could not be used - "permanently disabled".
The man, affiliated with the hotel, selling tickets to Universal Studios was less than helpful - very inefficient and less than knowledgeable.
January 13, 2013
Rated 3.0 out of 5.0 by Stimpy Ok stay
Stayed on 10th floor DEC 28TH TO jAN 4TH.
Room was clean and had everything we needed. Hallway smelled like the filters were long over due. The one in our room i took right out as it was coated in like a years worth of thick dust and i have allergies.
Everytime we wanted the room made up one maid would come by and take all the used towels and the next one was to deliver fresh.
The rooms were made up half par and not restocked with towels after taking the used ones away. We would have just used our existing if we knew they weren't going to give us back fresh hand towels! When we called, we got them. It was the point your room was to made up.
Pool was heated and good for swimming.
Universal Studio booth good to buy your tickets.
Disney booth will try to sell you 90 min time share. Go to downtown Disney and but them hassle free and no line up.
Taxi to Universal $5.00 or reserve a seat on morning bus 3 different times drop off and pick up.
TGIF great food and decent price. Thank goodness for them as part of the hotel cause we missed not being able to grab a complimentary coffee in the lobby and just hang in the lobby. There's nothing to promote this.
Motel was clean and room had what we needed. We've just stayed in others that give you a little extra and that goes a long way.
January 11, 2013
Rated 5.0 out of 5.0 by Sherbear24 Great location, accommodations, and price
We stayed in the 2 bdrm suite for a family of six. It was perfect for us. We had breakfast every morning in our room and went to universal studios 4 days. Disappointed that our stovetop did not work. Just had microwave to heat food. We brought our own coffee maker...they just have the small 1 cup maker in room. Beds were comfortable and we had space for privacy. Ceilings are low in the hall and rooms. May need to watch your head if you're over 6 ft!
January 10, 2013
Rated 5.0 out of 5.0 by NewYears2013 Huge room with lots of space to relax.
Loved staying here! Walked to Universal Studios saved the parking fee. Beds were comfortable but a little small for both our teenage kids to sleep together. I wish beds could have been queen sized. Great, friendly staff!
January 8, 2013
Rated 3.0 out of 5.0 by CG12 Hotel walking distance to Universal Studios
Location: perfect to all who wants to visit Universal Orlando
Rooms: beds and pillows are perfect
Carpets: a bit old and feels dusty
Shower: needs newer shower curtain. Smells when used and wet.
Front Desk Staff: did not smile and we didn't feel welcome
Housekeeping: really friendly, smiled all the time and greeted us everytime they see us walking in the hallways
Guest Services: very friendly and helpful when we got our theme park tickets
Restaurant staff: Hosts/Hostess didn't smile or acknowledge us twice when we ate for breakfast and lunch. Waitress was great!
Facilities: pool really good! laundry room kept cleaned. gym looked clean
January 8, 2013
Rated 1.0 out of 5.0 by LonW Not Very Good
It was the first time that I stayed at this hotel. Although the room was a good size, the bathroom was set up for a handicapped visitor. I asked for a king room and this hotel does not have king rooms. the TGIF thats attached was worth going to as the food was very good. The carpeting in the hallways are old and needs replacing. Overall this hotel needs to remodelled.
January 7, 2013
Rated 4.0 out of 5.0 by gcp8982 confortable
nice, personal friendly and very kindly.
The bus service to universal studios, very nice
January 6, 2013
Rated 4.0 out of 5.0 by Spalonie Great location
our 1st day to Universal we thought we would take the shuttle that is offered at no charge. We waited downstairs for 20 minutes and then had to make 2 stops before getting to the park. All in all not bad, but we walked every time after and the location of the hotel is awesome. It only took 10-15 minutes to walk and the entrance to the park when you walk is through valet parking, which is a lot less congested and quicker to get through than the main entrance.
The beds were very comfortable, the location of TGI Fridays is very convenient, the layout of the hotel very easy to get around. We did smell some slight mildew smell, but the room was clean and the water hot. The staff was very friendly and very helpful.
We will be back.
January 2, 2013
Rated 5.0 out of 5.0 by Felixthecat Good people make everything!
Stay was great, in particular the attention and dedication that Chris at the reception desk provided was excellent, people like him should be promoted.
January 2, 2013
Rated 5.0 out of 5.0 by Angelone5 Such nice people
What a nice experience. We got lost, a staff member on the phone guided us in. Got there very late at night, they saw I was distressed, offered me and my family sodas and water, saw I was eligible for an upgrade & gave it to us. The suite was first class. We were there because my daughter was part of a band that had been staying at the hotel (about 100 students) and even though I wasn't a chaperone treated us with the utmost respect. The facility itself was clean and wonderful, we'd definatley recommend!!!
December 16, 2012
Rated 2.0 out of 5.0 by Rob63 Go to another Holiday Inn
The halls smell, the room smells. I was told they remodeled since I last stayed there the year before. Well the hall and room carpets are dirty and stained . The room furniture was worn. It didnt look recently updated. Having a TGIF there helps but I would rather go 2 blocks away to the Holiday Inn Express.
December 16, 2012
Rated 4.0 out of 5.0 by puptch Very noisy
We usually stay at a Holiday Inn but this was my first time at this particular hotel. The walls seemed to be paper thin because we could hear everything that the people on both sides of our room were doing from watching TV to conversation to .... well you know the rest. The staff at the front desk was awesome but when we happened to have run across any of the housekeeping staff, no one understood english. We literally had to go through the front desk to ask for a towel. Found that to be a bit redundant. Upon arrival there was hair on the bathroom floor, toilet and in the tub. I asked the front desk if they could have it recleaned. Upon arrival back in the room, the hair was off the floor but that was it. Called back. Had to actually point out the hair to be cleaned to the housekeeping staff. I didnt just stop there, I had them reclean the entire bathroom. It is very close to the Universal Studios. If you walked, you would have about a 20 minute walk or so. Overall, the experience was a good one.
November 30, 2012
Rated 1.0 out of 5.0 by Jazzyjay Horrible
Please don't stay at this hotel, definitely a horrible experience. The room had a mildew and musty smell. The carpet was dirty, the hotel really needs new carpet. The room was cold and the heat didn't work. They tried putting me in other rooms and all the rooms were the same. They really need to remodel or close this hotel. And they truly need to lower their room prices
November 23, 2012
Rated 5.0 out of 5.0 by my50th Enjoyable experience!
With 7 of us in our party, we wanted to stay together. Your staff suggested a suite when I called. Best advice! Rooms were clean and there was plenty of space for the 3 teens we had with us. when more blankets were requested, housekeeping bought them up within minutes. Thank you! Both families in my party enjoyed the stay.
November 18, 2012
Rated 1.0 out of 5.0 by Karen0520 Unfriendly staff
We have stayed at Holiday Inn hotels often and have never been treated as we were at this hotel. It was very obvious that the reception staff has an attitude that because they are near to Disney, Universal, etc, they will never see you again. We had requested an early check-in as my husband and I were in a concert at 5:00 that evening. When we arrived at 1:30 there were "no king rooms available" , at 2:45 we received the same response and told this in a very unfriendly and rude manner. We will be in Orlando again in January for another 2 day concert and will definitely not be staying at this hotel.
November 18, 2012
Rated 5.0 out of 5.0 by stayupright our stay in Orlando
The Holidy Inn at Universal Orlande was a very good choice. A very clean and convinient place to stay. Walking distance to Universal and Friday's in house option makes it a good choice to visit Universal Studios.
November 18, 2012
Rated 5.0 out of 5.0 by jaymesnav Beautiful Property
I was very happy with my room which was a huge suite. Housekeeping staff were wonderful and friendly as well as the front desk agents.
November 9, 2012
Rated 5.0 out of 5.0 by mistythedog excellant
great location,wnderful staff. we will stay there again and again
November 5, 2012
Rated 5.0 out of 5.0 by DeJohn Convenient and reasonably priced
We stayed here one night after an evening at Halloween Horror Nights @ Universal Studios. It was close, clean, comfortable and reasonably priced. We knew we'd be drinking during the evening, so we leisurely walked over to Universal from the hotel and took a quick cab ride back. They have cabs on standby over by CityWalk and the ride back cost us approx. $5.00.
November 4, 2012
Rated 1.0 out of 5.0 by Unimpressed2012 Comfortable pillows but keep looking
I had been in town for a week long conference and was super excited to find a Holiday Inn that wasn't sold out (since I am a loyal PC member#. So I booked 3 rooms at this hotel since we would be traveling only 7 miles to the Convention Center. Upon check-in #at approximately 6:30pm# we were not greeted by anyone upon walking in #bellmen were leaning against the front columns smoking and gossiping with each other#. We were asked "checking in". We replied "yes" and gave our last names. We were not greeted as PC Members #I am a Gold Member and I like being thanked for being a loyal PC member#. We were told that only one of our rooms was available #we were told this as we struggled to communicate with Rey the FD person#. We were trying to joke around with him and get him to at least look at us. He did not and told us only one room was ready and tried to reach Housekeeping 7x on the radio with no response. I told my co-worker to just put his bags in my room and we can check after we get some dinner.
Upon reaching our floor the hallways were a mess, the carpets are so gross, and we were hoping that things would get better. We entered my room to drop our bags and found the following: No security night latch, mismatched furniture, dirty/stained carpets, and a musty smell. I was hoping that maybe the A/C had been left off and it would get better if I just turned it on - well to my surprise it was set to "cool" and running in the living room area. I checked the bedrooms and figured out that you have to flip a switch to get the A/C to run?
So we went to dinner #off property since we weren't told about hotel amenities upon checkin#. When we got back around 10:30pm we went to our respective rooms and I decided to unpack and relax. Upon returning to my room I heard people talking loudly and when I opened the curtains I noticed that my living room window was open? I know that I did not open it and I felt very uncomfortable. Still hearing people talking in the parking lot I went to the bedroom and found that window open as well? Now I am really freaking out! I then notice that I had no security latch on the entry room door, no lock on one of the bedroom doors, and no lock on one of the bathroom doors. So I used the desk chair to block the front door, and started checking my room to see if anyone was hiding in my room and/or if something was missing? I found nothing and locked myself in one of the bedrooms. Other room issues - carpet is so gross that I wore shoes and laid towels down so I could walk on them, had lights out in the room, one remote did not work, had to rig my cellphone charger to keep it plugged in by sticking a pen underneath it, room was musty and smelled like mildew.
Needless to say we ended up checking out 3 days early, paying triple at another hotel, and when I told the Front Desk #Rey# that we would be departing early, he said/did nothing. At checkout I was asked if I was checking out early I said "yes" and someone finally asked my why and I mentioned the windows, and front door and was interrupted and told "you shoulda called cause we have 24 hour security". I decided that I wasn't going to argue with "you shoulda called" and was more than happy to leave this hotel. I would never recommend this hotel to anyone and heard from other guests' at our conference that they were less than pleased with this location.
October 29, 2012
Rated 2.0 out of 5.0 by Flo123 Very dirty hotel
The hotel and attached restaurant where very dirty..other than that location and service was good
October 29, 2012
Rated 5.0 out of 5.0 by Shelley29 Very Comfortable Beds and Couch
Enjoyed my visit very much will plan my next so I will be able to stay in same hotel
October 19, 2012
Rated 5.0 out of 5.0 by Beachgirl Nice Place
Booked 2 rooms at this property for a one night stay to attend Halloween Horror Nights at Universal. Located directly across from Universal Studios so we were able to walk to the park. Staff was friendly and attentive. I had requested rooms to be adjoining but when I arrived, there were none available so the clerk gave us a 2 bedroom suite. This worked out perfectly because there were 2 adults and 4 teens. Room was very nice, clean and comfortable! TGIFridays is adjoining and we were going to eat there but there was a wait and kids were anxious to get to park. All in all a very nice property. Will stay there again and perhaps longer for another Orlando event.
October 18, 2012
Rated 5.0 out of 5.0 by scubaacid Very comfortable ,Nice and new
It's a very nice ,very clean hotel with comfortable beds , good location and, plenty of parking spaces,and although it's in front of the Universal Studios It's very calm neiborhood ,and has a Fridays on site , Very cool
October 8, 2012
Rated 2.0 out of 5.0 by BostonLisa Actively avoiding a return
We stayed here once and are active priority club members. We are avoiding a return. Although distance to Universal Studios is ideal, the room smelled horribly like mildew, the handicap accessible rooms consisted of two double beds (not ideal for married couples) and the bathroom sink in the bedroom. Nice to have the kitchen, but the refrigerator was from my parents era. The restaurant, TGIFs was over priced for how nasty the food is. Save yourself the money and go elsewhere for breakfast. Pool looked clean, but just a big concrete block and not very inviting.
October 6, 2012