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Rated 4.0 out of 5 by 665 reviewers.
Rated 1.0 out of 5.0 by Uncomfortably bed and very bad experience The room was dirty, the smell of cigarettes and humidity was horrible The bathtub was not draining, the bed had a very bad smell. In general I will not recommend these hotel to no one, the lady at the front desk did not apologize it look to me that these is a constantly complain and they not care. The carpet was extremely dirty, the furniture full of dust. July 31, 2015
Rated 5.0 out of 5.0 by A fantastic choice for Universal Great staff, the value is better than staying at universal and with free shuttle or a light walk its very easy to come and go. The staff impressed me and was top notch the entire way. July 31, 2015
Rated 4.0 out of 5.0 by Great location This is a great spot for visiting Universal with a 10minute walk. The beds were comfortable and the staff was friendly. Wi-fi is spotty. We did not eat at Friday's, and found other restaurants close by. The shuttles to Disney were great. Excellent pool. July 30, 2015
Rated 1.0 out of 5.0 by bad service and worst experience we drove from houston to orlondo and were too tired... reached half and hour earlier than check in time around 2:30... we booked the hotel 2 weeks before and once we went to check in they said room is not ready and ask us to come back after 15 min., we were going back and forth every 15 min and 3:30 they were able to check us in... they told me they will contact us and give some compensation, but no one contacted... July 29, 2015
Rated 5.0 out of 5.0 by Great experience We had a great week at the holiday inn. It was an easy walk to universal. The pool was great and perfect to come back and jump into after a hot day at the park. Great value. Staff provided great service. Shuttle bus to Disney was always on time. July 29, 2015
Rated 4.0 out of 5.0 by Nice room! My husband and I enjoyed our 4 night stay with our teenage daughter and niece. It was as close to Universal Studios as you could get without actually staying at the park. We walked to Universal instead of taking the shuttle - it took about 20 minutes to get from the hotel to the entrance of the park. Singh from housekeeping was so sweet and friendly - she made our room/stay even better. The downside was no breakfast and the pool seemed small & always full of little kids. Not sure if there was another pool on the property. Oh well, we didn't come to Orlando for the pool! I would have given 5 stars for sleep quality if it wasn't for the very loud and obnoxious people on our last night - they were roaming the hallway talking very, very loud around 2 am. I even opened the door & told them to please be quiet and it didn't help - they looked at me like I had interrupted their party in the hall. I almost called the front desk, but then they went away. When we checked out, I mentioned it to the front desk and she assured me that if I had reported it, they would have sent security right away. I definitely do not fault the hotel for the rude guests. I would stay again if we return to Universal in the future. July 29, 2015
Rated 3.0 out of 5.0 by Not a Holiday inn quality The beds were hard as a rock. Request for a king size bed, but never got that. WIFI was too weak to use. No breakfast or coffee in lobby. The only good thing was the staff was very friendly! July 28, 2015
Rated 5.0 out of 5.0 by Great Time! Staff was so polite and helpful. Property was clean and comfortable. Had a wonderful time! July 27, 2015
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