Rated 3.9 out of 5 by 140
Rated 2.0 out of 5.0 by BusinessTraveler1965 Needs a make over and a boiler upgrade!
Considering the location of the property to Universal Studio the price was very attractive. If you are expecting a 5 star hotel forget it, if you need a cheap place to stay you're in luck. The hotel is showing its age, the carpeting in the hallways is filthy and the walls looked like they were used for backstops at a baseball diamond.
The last night were were there the boiler went out and we had no hot water in the morning.
The staff was friendly and the price was 1/3 of what you pay across the street, if the price was higher I would not recommend this property. The pool is located along side a major road so don't plan on laying by the pool side and relaxing.
February 25, 2013
Rated 1.0 out of 5.0 by Rollingstone Poor Guest Services
I hosted a couple from Australia who did not have transportation.
Guest services would not aid them in calling a cab, suggest
bus routes or location of nearby eateries. This hotel did not
have a concierge. I was embarrassed as an American for
the lack of service and courtesy offered by this hotel. If
other accomodations had been available in the area I would
have relocated my guests. My guests walked across the
street to a competitors hotel chain for service!!
February 24, 2013
Rated 2.0 out of 5.0 by mikinno2 Lack of management controls
I am a Platinum Member and came to orlando for a convention. The hotels close to the convention center were booked so I picked this property for my stay. The directions to this property are inadequate on the website as well as from the clerk who answered the phone when I called. The front desk is woefully understaffed for the amount ant type of customers they are checking in. The gentleman in the gift shop was not friendl, refused to take a room charge and seemed very interested in being paid cash for my purchase. I traveled to the convention center by cab called by the hotel and others. With one exception they refused to take credit cards, did not run the meter and they also seemed more interested in cash. The room was clean and quiet but with the lax management Idid not feel comfortable leaving my laptop in the room so I carried it with me daily which was very inconvient. I asked the front desk about shuttles to Universal at night and was told they make one trip per day in the morning. with this property being near Universal and advertising a shuttle ths again seemed to be a lack of concern for customer satisfaction from management. I would not recomend or stay at this property again.
February 17, 2013
Rated 4.0 out of 5.0 by Chittychitty8 Excellent location
We stayed for one night at this hotel and whilst we didn't spend much time in the room it was very comfortable. We stayed in a suite and it was really nice and spacious. We picked this hotel because of the location....so close to Universal! Would definitely stay here again.
February 16, 2013
Rated 3.0 out of 5.0 by Joel52 Business TraExperiencevel
I stayed at the hotel for two nights in February 2013 and I would not recommend this hotel for the business traveler. There is no breakfast continental or otherwise offered by this hotel, you have to goto a chain restaurant that is attached to the hotel. Being a business traveler, I dont have time to go to a sit down restaurant for breakfast, I much rather would use the breakfast offered by the hotel, which unfortunately is not offered by this hotel. Being a platinum member I expected breakfast and I was dissapointed.
The hallways are like a dungeon, with large noisy steel doors that really clank loud upon closing.
The second night of my stay, the hotel was evacuated in the middle of the night due to a fire of some sort. What happened I do not know since there was no communication given to the customers. We just missed 2.5 hours of sleep!
I sent in complaints about this hotel but they fell on deaf ears. I am now questioning my platinum status with Holiday Inn. Being the CEO of a company I am exploring other options in regards to my employees travel.
February 13, 2013
Rated 5.0 out of 5.0 by Jere56 Great service and very convenient to Universal
Very convenient to Universal, Good shuttle service, Staff was very friendly, You could buy your tickets for Universal or Disney right there. Highly recommend
February 1, 2013
Rated 4.0 out of 5.0 by Harley95 Parking access & Breakfast
Parking access due to sharing the lot with the rental car company makes finding a decent parking spot difficult.
Lack of Continental Breakfast and pushing the TGI Friday's breakfast buffet was a bummer.
January 31, 2013
Rated 5.0 out of 5.0 by Michelle9698 All around great place to stay
Great location, great conveniences and nice rooms. Always busy and cheerful so you feel safe and surrounded by good amenities.
January 31, 2013
Rated 1.0 out of 5.0 by billeine Front Desk
My room was good and the stay was OK until I checked out. The wrong rate had been entered and when I tried to get Candice to straighten it out she only made matters worse. Intead of credit the amount that was already charged ($346.50) and then charging the proper amount ($237.64) she told me she was crediting $108.84. Then she apparently credited $108.84 again. After that she charged $217.68 and applied another credit of $108.86. After spending an hour on the phone with Chris, he finally figured out what she did and explained it to me. While the math works out, I have to recconcile all of the charge card transaction on my expense report and show a breakdown of each day for hotel rate and taxes. I had to create a spreadsheet to figure out how to enter this and now have 45 enteries to make on my report instead of 18 if she had done this properly. Her mistake easily cost me about 4 hours of my time.
January 31, 2013
Rated 5.0 out of 5.0 by Kelbel1099 Wonderful Experience
I was very pleased with my recent stay at this hotel. We were heading to Universal Studios and wanted to stay somewhere close. Well this is right across the street! You can walk to Universal (We drove and parked in their lot anyway). We had a top floor room which was awesome to see Universal out the window. Having the TGIFridays on site was also very convenient for our family.
There is all kinds of restaurants, Walmart, pharmacy, etc right down the street, which is very convenient.
I have no complaints except that when we checked in, the front desk staff told us to use the back entrance and there would be an elevator there to take us up to the 10th floor. But when we got inside, we will had to haul our luggage to the main elevator by the front lobby as there is no elevator by the back door.
January 28, 2013
Rated 4.0 out of 5.0 by Julioroca We stayed 11 days and it was not enough
I was worried about negative comments I had read of this hotel.
On our arrival, we were given a room that had not completed to fix, there were still some fans drying the carpet. After my complaint, I was given a new one, a suite with 2 rooms, one with the beds and in the other the kitchenette, living room with sofa bed. Enough space for the 2 of us and our four small children. They cleaned the room evreyday and changed every single towel.
You don't need a car, It is just a 3 or 4 blocks walking to Universal Studios or at nigth to the Universal City Walk . You can rent a car rigth next to the reception desk and have everything within 5 minutes, supermarkets, malls, restaurants, It really has a great location and the price is not as high as the resorts of the parks.
We stayed 11 days and it was not enough, we could come back again.....soon.
January 26, 2013
Rated 4.0 out of 5.0 by KateisGreat Overall Very Nice Hotel!
Pros: Room was very comfortable, cool and clean. It had a small refrigerator and microwave- which was a pleasant surprise! The complimentary soaps/lotion, etc were of good quality. Front desk staff were friendly and courteous. A BIG plus for FREE Wifi!!! Easy to connect to it too with password given to me upon check in. Safe environment. Decent pricing.
Cons: I could clearly hear my neighbors talking and watching television next door. Also, many of the doors SLAM shut and the harsh noise travels down the hallways. Workers talked loudly on their walkie talkies in the hallways (Even up to 11pm at night). Hallways were pretty humid and warm up on the 10th floor, but room was very comfortable.
January 20, 2013
Rated 5.0 out of 5.0 by carin comfortable and accomodating
I had read reviews before going to this hotel and I was apprehensive. Our stay was wonderful. I found the negative comments to be incorrect . We had one issue with a broken bed and the staff fixed the problem beyond our expectations. The staff was friendly and willing to help. I would not hesitate to stay at this property again. CM
January 17, 2013
Rated 2.0 out of 5.0 by doglover000 Needs Remodeling!
The hotel could certainly use updating and remodeling. Our room was not overly clean (carpets could use steam cleaning and walls could be wiped down) and although we had a kitchenette, there were no utensils nor any basics necessities (such as paper towel, dish towel, dish soap.) The bathtub faucet would not turn off completely, so we had to keep the bathroom door shut to prevent us from hearing the continuous sound of dripping water.
We will not return to this location, unless of course, they invest in some renovations!
January 16, 2013
Rated 5.0 out of 5.0 by KateN Short Stay - but throughly enjoyable.
We moved from a time share condo to this hotel for our last night in Orlando. We reserved a 1 bedroom suite. it was perfect, we were able to check in at 11AM, which we never thought could be a possibility. we spent the afternoon in the pool area. we were able to order lunch from TGIF - there is a phone in the pool area with a direct line to the restaurant. we were able to eat our lunch out in the sunshine (we are from the cold North) and relax all day in the sun. we didnt even take advantage of walking across the street to Universal, although we thought about it for dinner. the room had one bedroom with two queen beds, then a living area with a pull out couch, there is also a full size fridge sink and microwave. We had just brought drinks, but next time we stay will will plan accordingly.
January 16, 2013
Rated 5.0 out of 5.0 by Robert6448 Great Location
This hotel is very clean and convenient to all. There is a TGIF's located in the hotel so you don't even have to leave if you want to enjoy just a beverage or a meal.
January 15, 2013
Rated 1.0 out of 5.0 by aeroag85 Inconvenient
This hotel is nothing like other Holiday Inn hotels I have stayed at in the past. First, the rooms did not look anything like the pictures shown online. They were old and outdated and had a funny smell to them. This hotel did not offer the normal free hot breakfast that HI properties usually offer. It also did not have a continuous shuttle to and from Universal, something their website forgets to inform you when they say they have a shuttle to and from Universal. Also, you have to ride the shuttle over in the morning to come back on the shuttle at night. Just very inconvenient if you would like to leave the parks for a little while during the day or something. Only upside I have to say is the staff was pleasant. However, I would never stay at this place again.
January 15, 2013
Rated 3.0 out of 5.0 by Joe242 Misleading website
Although the hotel is advertised as being 1/2 mile away from Universal Studios, it might as well be 10 miles away. The advertised shuttle only runs at certain times and if it's full, there aren't additional runs made. When we called to get on the list for the shuttle we got a recording and left a message that was never returned. The advertised shuttle for Disney World is, of course, tied to a time share presentation.
Breakfast is not provided - it's a breakfast buffet available for purchase at the TGIFriday's attached to the hotel.
The bathrooms could have been cleaner - dirty floor grout and tub caulk.
The stove burners in the suite could not be used - "permanently disabled".
The man, affiliated with the hotel, selling tickets to Universal Studios was less than helpful - very inefficient and less than knowledgeable.
January 13, 2013
Rated 3.0 out of 5.0 by Stimpy Ok stay
Stayed on 10th floor DEC 28TH TO jAN 4TH.
Room was clean and had everything we needed. Hallway smelled like the filters were long over due. The one in our room i took right out as it was coated in like a years worth of thick dust and i have allergies.
Everytime we wanted the room made up one maid would come by and take all the used towels and the next one was to deliver fresh.
The rooms were made up half par and not restocked with towels after taking the used ones away. We would have just used our existing if we knew they weren't going to give us back fresh hand towels! When we called, we got them. It was the point your room was to made up.
Pool was heated and good for swimming.
Universal Studio booth good to buy your tickets.
Disney booth will try to sell you 90 min time share. Go to downtown Disney and but them hassle free and no line up.
Taxi to Universal $5.00 or reserve a seat on morning bus 3 different times drop off and pick up.
TGIF great food and decent price. Thank goodness for them as part of the hotel cause we missed not being able to grab a complimentary coffee in the lobby and just hang in the lobby. There's nothing to promote this.
Motel was clean and room had what we needed. We've just stayed in others that give you a little extra and that goes a long way.
January 11, 2013
Rated 5.0 out of 5.0 by Sherbear24 Great location, accommodations, and price
We stayed in the 2 bdrm suite for a family of six. It was perfect for us. We had breakfast every morning in our room and went to universal studios 4 days. Disappointed that our stovetop did not work. Just had microwave to heat food. We brought our own coffee maker...they just have the small 1 cup maker in room. Beds were comfortable and we had space for privacy. Ceilings are low in the hall and rooms. May need to watch your head if you're over 6 ft!
January 10, 2013
Rated 5.0 out of 5.0 by NewYears2013 Huge room with lots of space to relax.
Loved staying here! Walked to Universal Studios saved the parking fee. Beds were comfortable but a little small for both our teenage kids to sleep together. I wish beds could have been queen sized. Great, friendly staff!
January 8, 2013
Rated 3.0 out of 5.0 by CG12 Hotel walking distance to Universal Studios
Location: perfect to all who wants to visit Universal Orlando
Rooms: beds and pillows are perfect
Carpets: a bit old and feels dusty
Shower: needs newer shower curtain. Smells when used and wet.
Front Desk Staff: did not smile and we didn't feel welcome
Housekeeping: really friendly, smiled all the time and greeted us everytime they see us walking in the hallways
Guest Services: very friendly and helpful when we got our theme park tickets
Restaurant staff: Hosts/Hostess didn't smile or acknowledge us twice when we ate for breakfast and lunch. Waitress was great!
Facilities: pool really good! laundry room kept cleaned. gym looked clean
January 8, 2013
Rated 1.0 out of 5.0 by LonW Not Very Good
It was the first time that I stayed at this hotel. Although the room was a good size, the bathroom was set up for a handicapped visitor. I asked for a king room and this hotel does not have king rooms. the TGIF thats attached was worth going to as the food was very good. The carpeting in the hallways are old and needs replacing. Overall this hotel needs to remodelled.
January 7, 2013
Rated 4.0 out of 5.0 by gcp8982 confortable
nice, personal friendly and very kindly.
The bus service to universal studios, very nice
January 6, 2013
Rated 4.0 out of 5.0 by Spalonie Great location
our 1st day to Universal we thought we would take the shuttle that is offered at no charge. We waited downstairs for 20 minutes and then had to make 2 stops before getting to the park. All in all not bad, but we walked every time after and the location of the hotel is awesome. It only took 10-15 minutes to walk and the entrance to the park when you walk is through valet parking, which is a lot less congested and quicker to get through than the main entrance.
The beds were very comfortable, the location of TGI Fridays is very convenient, the layout of the hotel very easy to get around. We did smell some slight mildew smell, but the room was clean and the water hot. The staff was very friendly and very helpful.
We will be back.
January 2, 2013
Rated 5.0 out of 5.0 by Felixthecat Good people make everything!
Stay was great, in particular the attention and dedication that Chris at the reception desk provided was excellent, people like him should be promoted.
January 2, 2013
Rated 5.0 out of 5.0 by Angelone5 Such nice people
What a nice experience. We got lost, a staff member on the phone guided us in. Got there very late at night, they saw I was distressed, offered me and my family sodas and water, saw I was eligible for an upgrade & gave it to us. The suite was first class. We were there because my daughter was part of a band that had been staying at the hotel (about 100 students) and even though I wasn't a chaperone treated us with the utmost respect. The facility itself was clean and wonderful, we'd definatley recommend!!!
December 16, 2012
Rated 2.0 out of 5.0 by Rob63 Go to another Holiday Inn
The halls smell, the room smells. I was told they remodeled since I last stayed there the year before. Well the hall and room carpets are dirty and stained . The room furniture was worn. It didnt look recently updated. Having a TGIF there helps but I would rather go 2 blocks away to the Holiday Inn Express.
December 16, 2012
Rated 4.0 out of 5.0 by puptch Very noisy
We usually stay at a Holiday Inn but this was my first time at this particular hotel. The walls seemed to be paper thin because we could hear everything that the people on both sides of our room were doing from watching TV to conversation to .... well you know the rest. The staff at the front desk was awesome but when we happened to have run across any of the housekeeping staff, no one understood english. We literally had to go through the front desk to ask for a towel. Found that to be a bit redundant. Upon arrival there was hair on the bathroom floor, toilet and in the tub. I asked the front desk if they could have it recleaned. Upon arrival back in the room, the hair was off the floor but that was it. Called back. Had to actually point out the hair to be cleaned to the housekeeping staff. I didnt just stop there, I had them reclean the entire bathroom. It is very close to the Universal Studios. If you walked, you would have about a 20 minute walk or so. Overall, the experience was a good one.
November 30, 2012
Rated 1.0 out of 5.0 by Jazzyjay Horrible
Please don't stay at this hotel, definitely a horrible experience. The room had a mildew and musty smell. The carpet was dirty, the hotel really needs new carpet. The room was cold and the heat didn't work. They tried putting me in other rooms and all the rooms were the same. They really need to remodel or close this hotel. And they truly need to lower their room prices
November 23, 2012