Rated 3.8 out of 5 by 189
Rated 1.0 out of 5.0 by nrhenry My family was not satisfied!
I took my family on a relaxing weekend getaway on 10/12 to 10/13 as a platinum club member 3 guest checked in and was only given 1 fortune cookie. The carpet was dirty between the double beds and dresser. There were trash that was left between the bed and the night stand. The room had no kitchen utensils to eat with, we went downstairs and was only given 2 plates, they did not have any silverware or disposables. During the night, some of the guests was screaming up and down the halls as well as slamming their doors from time to time, security cameras should have caught those activity. In the morning, housekeeping just knocked on the door one time and walked right in, she did not wait or announced herself to see if someone would answer. The room did not block out any sound, because the train kept waking us up every 2 hours, then they would beep the horn for long periods. This was not a relaxing getaway for any of us.
October 22, 2013
Rated 1.0 out of 5.0 by Disappointed0413 Hoped for relaxing getaway. Left frustrated and annoyed.
- many mysterious stains on carpet in room
-no toilet paper and do not disturb sign in room
-super loud dj at pool. Regular music playing through pool speakers at the same time
-very few lounge chairs at pool, no towels
-loud ac unit that rattled all night long
-hotel was understaffed
-valet would not call us a cab
-called for room service and no one answered
October 22, 2013
Rated 3.0 out of 5.0 by ML16 Nice hotel for a short stay
Overall this a nice property. We were in town for a concert and the free shuttle there and back was great. The driver was on time and friendly. The hotel staff were very nice. Our room had no blow dryer. I called as soon as I noticed and was told they would see if they had one. I never got one and had to leave with wet hair. The front desk told me they had a rash of blow dryer thefts and they had none in house. How about attach them to the wall? There were also no to-go coffee cups. It would have been nice to make a cup of coffee to go at 6 am when we left since breakfast didn't start until 6:30. I was told the managers reception is only on Tuesday. Why not M-Th like most hotels?
I was given a fortune cookie when I checked in for being a rewards member. My fortune was a free nite of parking - which was cool because that cost $15. I would stay again if I was in that area, but not for more than one nite, and I will bring my dryer and coffee cups.
October 20, 2013
Rated 5.0 out of 5.0 by Missy130501 Wonderful Property & Great Location
The hotel, amenities, and rooms are high quality, well appointed, and beautiful. The location is close to downtown and the hotel even offers a free shuttle to downtown. Overall great experience!
October 16, 2013
Rated 1.0 out of 5.0 by icebrooke very disappointed
Just wanted to let you know that we were extremely disappointed with the Crowne Plaza. We had to switch rooms and floors because the noise was so extreme and after that the noise was still ridiculous with doors slamming all night until 4am. The pool area was filthy with cigarette butts everywhere. We couldn't watch football in the sports bar because they didn't have the sports package. Over all it was not a pleasant experience and we will never stay there or recommend that hotel to anyone.
October 14, 2013
Rated 4.0 out of 5.0 by Dozia19 Great Stay
Stopped into Orlando for a quick business meeting. Was very impressed by the staff and the price. I will visit again!!!
October 8, 2013
Rated 1.0 out of 5.0 by Skip99 Crowne Plaza Orlando
A Monday to Thursday Stay:
Tuesday AM - roach in shower, roach on paper at door
Tuesday PM upon return to room - Shampoo and conditioner had not been replaced. Regular coffee had not been replaced. TV remote lying on floor by bed.
Wednesday PM upon retrun to room - Towel and bathmat from morning shower still in corner on floor. TV remote still lying on floor by bed where it was Tueaday. Hand soap not replaced in bathroom.
In general the housekeeping was deemed very unsatisfactory. Also, train noise at night was distrubing with two to four trains (with whistles) passing each night. I was told sound retaeding curtains had been discussed by nothing had been done. Also, several of the indicator lights on elevators were not working, e.g. did not know if elevator had been called or if requested floor had been signaled.
October 6, 2013
Rated 5.0 out of 5.0 by rt300 Weekend stay
Unexpected pleasure. Stayed in a 1 room suite which was very nicely decorated and very confortable. Bedromm was quite nice with an awesome bathroom with an incredable show with multile shower heads. Wife and I very much enjoyed our stay an were quite comfortable.
October 6, 2013
Rated 1.0 out of 5.0 by Rachel10 dissapointment of service
I have been returning to the Crowne hotel for close to a year regularly twice a month. I drive in from Ft Lauderdale and never have a problem with my room except for this time. Understanding that I arrived at 11.30am and the hotel was full from the night before I did not mind waiting for the first available room but waiting for 3-1/2 hours in the hot sun was a little more than one should endure. Even when I told the young ladies at the desk I would be in the restaurant neither one suggested the hotel pick up the tab & I could not even charge to my room for my points as I did not have an assigned room. My help came when Catherine arrived. The hotel is lucky to have her she is extremely competent . Thinking this nightmare was over, went to my room then went to get my luggage and surprise entered my room to have a huge cart of open cans of paint. Went down to Catherine and she assigned me to another room. I was up all night as the mattress was in such bad shape & then the train whistle at 4.00am in the morning. This was such a bad experience that I checked out and went to another hotel for 3 additional nights. My husband & I travel extensibly and always try to stay at a Crowne Plaza. We are going to Europe in the spring but if this exemplifies how a first rate hotel treats customers I may look for other accommadtions. Again kudos to Catherine, & Matt
October 5, 2013
Rated 5.0 out of 5.0 by fredw58 Orlando Business
Always enjoy Staying Here
Great Location in Downtown
Did I mention GREAT STAFF
October 3, 2013
Rated 3.0 out of 5.0 by MJ3333333333 Poor Service
This is my second stay at this hotel. Both stays I wasn't recognized as a Priority Club member. I had to point out this fact to the staff on both ocassions. This hotel is not up to my usual standards of service. There are much better options in the area, unfortunately they were already booked.
October 2, 2013
Rated 2.0 out of 5.0 by FredAstair Lousy Location
Traffic was too loud. Too close. Never stopped all night long. No let up.
No grab bar in shower.
Porters and valet staff were GREAT. Staff at desk had customers waiting in line as the staff were conversing with one another.
September 27, 2013
Rated 2.0 out of 5.0 by LindaP1116 Comfortable bed, but....
Upon check-in, was impressed with valet service and Nate who helped us with bags. However, was not pleased that the check in desk has only one attendant. I thought this service lacking since we were there for a conference in town and many attendees were staying at the Crowne Plaza.
Also, the service in the restaurant was very slow. I was finished with breakfast before I was given water and coffee.
The vent in the bathroom was not working.
This hotel was not as nice as the cost of the room would indicate.
Also was not happy that my credit card was charged 30 days before the conference. I was told when I made the reservation that we would be charged when we checked in.
September 25, 2013
Rated 1.0 out of 5.0 by Livi Unfriendly staff
Your receptionist wasn't friendly at all, no warm welcome and it felt like we were bothering her.
The hotel felt disorganised and we stayed two nights, our room was being cleaned at 4pm when we can back from our meetings so we could 't go into our rooms.
Also why is there no mini bar in the rooms ?
September 22, 2013
Rated 3.0 out of 5.0 by JAG81 No Hot Water
Room was welcoming ambiance nice however no hot water when we arrived. I was told I would be comped 20000 points which never happened!
September 19, 2013
Rated 5.0 out of 5.0 by fredw58 Great Customer Service and Location
Crown Plaza Downtown Orlando is a great hotel, the location is convenient to all the theme parks, shopping and all major highways. The staff is very pleasant and courteouse and goes above and beyond to make your stay a good experience. The rooms are very confereatable, I was in a one bedroom suite and it was just lovely. I will stay here again in the future! Thank you for such a nice experience
September 10, 2013
Rated 5.0 out of 5.0 by Stay25 Suite was beautiful
I recommend the suite it was big comfortable clean king size bed.The only thing I didn't like no ice machine on my floor.If I'm on the 12th floor why do I have to go to the 2nd floor. It should be ice machine on each floor.
September 7, 2013
Rated 5.0 out of 5.0 by Diannamk1 Crowne Plaza Dowtown
My stay at the Crowne is always pleasant. The staff is always there to help with bags no matter what time I arrive . The room has a cozy bed and a comfortable couch to lounge on. The room service breakfast is perfect. One time I didn't answer the door and they called to wake me for breakfast. They made me a new meal since it had got cold. Another time I left my IPad in the room and they called me right away. I was able to get it before I left town.
The resturant is excellent especially the rib eye. It is open till 11 for late arrivals. I would definitely recommend the Crowne Plaza Downtown Orlando.
September 6, 2013
Rated 5.0 out of 5.0 by Babyphat39 Very Nice Hotel
I have stayed in a lot of hotels, this hotel was close to everything, and it was very nice.
September 4, 2013
Rated 5.0 out of 5.0 by vlock65 Very Pleased Customer
Hotel was very clean and elegant, staff courteous, rooms were very clean up to date and comfortable. Will stay there again!
August 28, 2013
Rated 4.0 out of 5.0 by travelnaples August in Orlando
Love this hotel! Glad we were not going to the Kiss Concert!
August 21, 2013
Rated 5.0 out of 5.0 by TheGirlat2485 Great stay!
We were assigned to room 1118, which was a very nice and unexpected suite. Everything was as great or better than during our first stay a couple of months ago: the bed - ohhhh the bed - is just too good. It is torture to have to get out of it!!!! The size of the room was awesome and unexpected, since we had reserved a regular room. But hey! Upgrades are always welcome and thank you. The only little thing was the shower door - and we say this so it is fixed and everyone can fully enjoy this great room, not because it was a big problem: the shower door does not have the plastic part in the bottom, so when one uses the shower that is coming from the ceiling, the water goes out of the shower, flooding the bathroom, the closet and maybe even the carpet at the entrance. We solved it by putting extra towels and mats on the outside, next to the shower door. But this is a very easy fix, so please take care of it ... Thanks!
August 21, 2013
Rated 5.0 out of 5.0 by ayomel good ole time!
Really enjoyed my short stay at Crowne, the Bartender was so engaging and friendly as well as the staff. I always stay here when in town
August 16, 2013
Rated 5.0 out of 5.0 by woody3 Great property
I travel a lot for work and it was refreshing to check in to a suite at this hotel and enjoy the well appointed unit.
August 15, 2013
Rated 5.0 out of 5.0 by cloadholtz Exceptional Property
This property is excellent. Clean environment, nice bar, friendly, helpful staff.
August 5, 2013
Rated 5.0 out of 5.0 by TnT13thFloor The best hotel in Orlando.
This was my fifth visit to Orlando, and my first time staying at the Crowne. They were absolutely the best! Anytime I'm back in the area, I'll be sure to stay here.
July 29, 2013
Rated 5.0 out of 5.0 by Otownfan Great hotel with excellent service
Its a great hotel. Staff is friendly. It is very close to downtown which I loved about the location. You can get a cycle rickshaw from the bars and clubs on the way back from downtown.
July 26, 2013
Rated 4.0 out of 5.0 by SMPSMS Comfortable and great service
The hotel was nice. The staff was friendly. I would recommend this property and we would stay here again.
July 8, 2013
Rated 5.0 out of 5.0 by SkinByCarrie Wonderful!
My room was clean, quiet, affordable and the staff was beyond friendly. I will continue to stay with the Crowne Plaza on all of my visits to Orlando.
June 11, 2013
Rated 3.0 out of 5.0 by Daniel3123 Weed in my room
Room was as expected with the exception of there was marihuana on the counter... I let the front counter know they did not seen to care. I have had much better luck in other locations.
June 9, 2013