Rated 4.1 out of 5 by 703
Rated 4.0 out of 5.0 by Mobil1 Watch out for lockouts!
If you get a lockout room, which is where there is a locked door that separates you from the room next door it can be noisy. I was in such a room where the guests next door spoke loudly in Spanish until 1am, which disturbed my ability to get a good nights sleep. I wish people who stay at hotels would realize that they are not at home and not make so much noise.
August 30, 2015
Rated 5.0 out of 5.0 by Equestrians Loved Holiday Inn Universal
My family and I had a reservation and needed to upgrade to larger room. I spoke with Dale, the manager. He was very helpful, assuring me the larger room would be available upon check in. We were traveling and I was very relieved and pleased with our accommodations. The hotel is beautiful, rooms clean, comfortable beds, frig, microwave, pool, and the best part - we all walked across the street into Universal Studios. Holiday Inn also sold discount tickets for the park, which saved us money. There is a store inside of hotel for various food items, clothing, etc. TGIF restaurant also attached via walkway to hotel. Excellent setup. Will definitely stay here again. Thank you.
August 30, 2015
Rated 3.0 out of 5.0 by Tina 25 Dont get hook by kids eat free
The location was very close to restaurants and attractions.
However, the hotel items provided was supper limited.
There were not enough shampoo and conditioners provided.
There were no sugar for coffee and we had to come to the customer service to get in line asking for it almost every morning. It's so inconvinience.
Friday Restaurant was our worst experience ever!!!. Don't go there because of hotel offering kids eat free, you will upset by the end. Food and service were terrible!!!. Just a very few food varieties left over when we were there around 9 am. We had paid $54 for breakfast with 5 people and no one can barely eat and drink any thing. Our kids were very disappointed. The restaurant looks so fancy from the outside but was very poor in food and services inside. Don't be get cheated!! We will never ever come back:-(
August 28, 2015