Rated 4.0 out of 5 by 857
Rated 2.0 out of 5.0 by unhappyinorlando good location but several problems with room
If you are going to Universal then the location of this hotel is great, it is within walking distance. Unfortunately i had a few issues with the room. When i first walked in there was an musty odor that did not improve, the room smelled the whole time. With the TV only some channels worked, NBC, CBS, ABC did not. Then when I went to use my laptop the internet did not work. I called down to the front desk 5 times and no one answered the phone. I tried the managers extension several times and again no answer. Called down to front desk again and this time let it ring for 15 minutes and still no answer! I ended up calling some 800 number and after being on the phone for 45 min it finally worked. Worst of all i went into bathroom and when i turned on the sink and then water was black!! I had to go buy bottled water in the middle of the night to wash my face and brush my teeth.
February 7, 2016
Rated 4.0 out of 5.0 by mojo8203 Great hotel but they never give you your amenity points
This is a great hotel in the IHG brand. Excellent staff and service. The only issue that I'm sure that I'm not the only person dealing with is that this hotel will never give you your amenity points. I stay at this particular hotel often and they never receive my points. I've brought it to management and he says they can't add them at the hotel (which IHG says is not true). Please be aware and complain or you will not ever see those points
February 5, 2016
Rated 4.0 out of 5.0 by Yami9797 Comfortable additional rolling bed.
When contact for room service personal on the service desk not friendly.
February 5, 2016