Rated 3.6 out of 5 by 100
Rated 2.0 out of 5.0 by roxyroller123 Poorly maintained, reservation not honored.
I reserved a 2 bedroom suite, upon checkin was given a 1 bedroom suite (for the same rate) and told there were no actual 2 bedroom suites. The 1 bedroom with a bed in the living area was considered a 2 bedroom. Not so.
There was no air conditioning in the bedroom of the suite. Was given a fan to compensate.
Room was never properly cleaned during the entire stay - garbage emptied, dishes washed, beds made. Linens not changed (even though requested), floor not once vacuumed or swept. Spiderweb covered balcony not once cleaned, floor of balcony was filthy.
Outdoor stairwells were filthy and covered in spiderwebs.
Condition of bathtub faucet was poor.
For the price I paid, I was extremely disappointed in this hotel. I will not stay here again.
August 19, 2014
Rated 4.0 out of 5.0 by chris164 Clean, bright, comfortable room
The room was clean and bright. A Cityscape room had a view of the water which was nice. A small balcony with a table and chairs provided a pleasant space for a meal we brought back to the room.
The beds were comfortable with provision of four pillows of varying firmness.
The staff was helpful and the wait staff at the Shores Restaurant were cheerful, efficient and remembered us and our orders from the day before!
August 17, 2014
Rated 1.0 out of 5.0 by Maria princess Breakfast and bed and stay here
Terrible hotel outdated smelly hallways no fan in room bed the worst mattress to sleep on old size tv big and boxy they had us moved our first room was not what we had asked for when booking the reservation, they moved us the second room was not better.
Don't stay there and the complentary breakfast is a joke u pay for coffee and u get a waffle but u pay for strawberries and whipped cream and get about 6 strawberries that were a pile of mush
Never again manager called us back to offer us a better room, they already upgraded us and it was a terrible room!! He said he would see if he could give us a discount on what we payed for one night,we never heard back from him.
For the same price you can stay near by at a much much nicer hotel one we will be going back to, look around you will find it way better than here, what a rip off.
August 17, 2014