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Rated 3.7 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Exceptional Service Upon check in we realized that we got a free upgrade to a 2 bedroom suite with a great view of the lake. Beautiful room. Front desk very friendly .When we couldn't get the TV to work , the technician was there in 5 min. Close to waterfront walking/jogging route along the lake. Liked being close to town so we could walk in . Free use of kayaks. Would definitely stay again. June 16, 2014
Rated 5.0 out of 5.0 by Everything was better than expected Good hotel staff was pleasant and room waS CLEAN AND BED WAS COMFOTABLE. June 12, 2014
Rated 4.0 out of 5.0 by Great Hotel but...... Everything about the Hotel was great, super view!. The only problem was the large group of teens that spent more time in the halls than in their rooms. June 11, 2014
Rated 1.0 out of 5.0 by Worst experience Did not recive the room I wanted the AC did not work, bathroom lock didn't lock June 11, 2014
Rated 5.0 out of 5.0 by Comfortable Excellent accomodation, Wonderful staff. Also was very clean. Great customer service June 3, 2014
Rated 4.0 out of 5.0 by Staff We found the staff to be exceptional in the hotel right from the front desk to the cleaning staff. However, the restaurant staff could improve on their customer service skills somewhat. Shandi at check-in was an awesome girl. May 24, 2014
Rated 5.0 out of 5.0 by Friendly and professional Staff The staff are very friendly and willing to go the extra mile to ensure your stay is satisfactory. The property is older, however fairly well maintained and clean. Great value for the money (we stayed in off season). May 21, 2014
Rated 5.0 out of 5.0 by Pleasant atmosphere Great location good view can walk to the beach . Babecue and lowns well maintained and good access . Sol restaurant is pleasant atmosphere . May 19, 2014
Rated 5.0 out of 5.0 by Excellent Location Excellent location and very friendly staff!! Enjoyed my stay there!! April 25, 2014
Rated 5.0 out of 5.0 by Nice location. Pleasant staff. Good hotel. We will definitely return to this hotel. Booking online was easy and efficient. February 26, 2014
Rated 5.0 out of 5.0 by Excellent in all areas As a couple, we enjoyed full use of the pool, hot tub, December cold evening walk on the beach and a delicious (and very reasonably priced for the "high end" that it was) dinner at the Sol restaurant. Breakfast in the lower restaurant was very good also. Sleep came easily and was really comfortable. The entire visit was perfect once again. Have stayed several times during summer months and enjoyed very much each time but this winter visit was wonderful as well. January 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Great Staff It is great hotel location is great, both side lake view. Very comfortable rooms, great onsite restaurants, Indoor pool, hot tub, indoor parking etc. The staffs are very helpful and have good knowledge about the area. They are able to recommend you the good places around. December 30, 2013
Rated 5.0 out of 5.0 by Awesome Resort I have recently stayed with Holiday Inn Osoyoos, amazing resort with a great view and friendly staff ready to take care of you all the time. I will come back again and again and stay with Holiday Inn Osoyoos. December 6, 2013
Rated 2.0 out of 5.0 by Not a great stay the evening started okay with an upgrade to a suite but that is about as far as it goes. went for dinner in your restaurant, got ignored for 1/2 hour and had to call the waitress then the waiter and waitress argued about who's table it was. luckily the food was good. the bed was almost too hard to sleep on. in the morning there was no hot water and when the hot water finally came back it was brown. I took a glass full to the front desk and they could not believe it. then your staff still charged me full price for the room. No I don't think I will be back. November 15, 2013
Rated 5.0 out of 5.0 by Wonderfully relaxing! Wonderful time with my mom over night. Ate at the Sol grill and the food and wine was excellent. Hot tub ended the day perfectly. Perfect sleep and great weather the next day! November 6, 2013
Rated 5.0 out of 5.0 by Breathtaking location, great property, proffesional staff! Had a wonderful, easy going stay at this holiday inn. The restaurant Sol in the hotel had excellent food. The atmosphere and standard of service was great! I look forward to visiting again during the warmer months as well. Had a wonderful time in this beautiful town! October 31, 2013
Rated 5.0 out of 5.0 by Great night! We arrived in the early evening and were greeted very nicely and checked in immediately. Our suite was warm and well furnished as well as clean. More space than we really needed for the 2 of us but still a great value. We visited both restaurants on site. The Sol Grill room was quiet and intimate and the food and service was amazing. After dinner we settled in and watched a llittle TV before heading off to bed. Waking the next morning we were treated to an awesome view of the lake from our balcony where we enjoyed a hot cup of coffee. Breakfast the that morning at the Shores restaurant was delicious and the staff was very friendly. October 30, 2013
Rated 4.0 out of 5.0 by Clean and comfortable No issues with this hotel overall. The room was really nice with good amenities. I was working in my room much of my stay - as a result I found the 10pm pool closure a bit early (many are now 11pm) as I wanted to use the hot top before bed and worked until almost 10. The same issue about the 10:30 am checkout as I had a bit more work I really wanted to get done. Breakfast at the attached restaurant was very good. October 28, 2013
Rated 4.0 out of 5.0 by Wonderful Getaway So relaxing, would have loved to stay a few extra days. October 22, 2013
Rated 1.0 out of 5.0 by shower Shower was totally non functional, no water at all. Not being able to shower is totally unacceptable. October 1, 2013
Rated 4.0 out of 5.0 by Excellent accommodations The Holiday Inn Osoyoos is ideally suited for a group of golfers who wanted good accommodations with cooking facilities. We are a group of sixteen and we had an excellent experience at the Hotel. September 28, 2013
Rated 4.0 out of 5.0 by Nice place to stay the night Very comfortable and clean for our nights stay during a recent road trip. Only issue was that the room service wasn't very prepared and didn't bring us enough cutlery given we ordered 4 meals (we only got 2 sets). Also, gratuity was automatically added to room service bill without being informed prior. Pool and hot tub are nice. September 24, 2013
Rated 4.0 out of 5.0 by Great relaxing accommodation My sister and I stayed for 2 weeks in suite 220 and thoroughly enjoyed the experience. Sure, we had some minor things needing fixing but they were attended to promptly when we called the desk. The only problem that was not resolved was the lack of hot water in the hall bathroom. I had called a couple of times and up until the time we left it was still a problem. Having to wait 15 to 20 minutes for the water to become luke warm is not acceptable. Apart from those items, the 2-bedroom, 2 bathroom suite was wonderful with great views over the lake. Cleanliness was very good and the housekeeping staff kept the accommodations in excellent shape. We shall be returning next year if we can get the same accommodation. September 21, 2013
Rated 5.0 out of 5.0 by Holiday in BC A week stay in August, we had the best time. The room faced the lake, was very clean, and the staff was excellent! Will stay again next year! September 13, 2013
Rated 4.0 out of 5.0 by hotel not willing to give quoted price/price was higher I was given a quote for 2 nights with 2 rooms each of the nights. When I checked out the total was $135 more than the quote-- the manager would not make it right. September 11, 2013
Rated 1.0 out of 5.0 by Not up to usual Holiday Inn standards The room cleanliness had a lot to be desired. The bathroom was dirty, the dishes in the kitchenette were dirty. We were placed in a room at the far end of the building, which made it hard to get out luggage up and down the staris. Room smelled musty. Probably the worst experience in a hotel ever. Staff were not polite, wouldn't greet guests unless they were spoken to first. Will not stay there again. September 9, 2013
Rated 2.0 out of 5.0 by Needs serious updating. For the amount of money we spent? Rooms are old and smell. Toilet was dirty. Not impressed. We booked here because of the location and looked updated from the outside. Next time will book in a hotel a little further out but newer that has more to offer. The restaurant smelled so bad that we walked in and right back out. We will not stay here again. September 7, 2013
Rated 1.0 out of 5.0 by Worst stay ever Rooms and grounds were dirty, management were rude and unhelpful, terrible value for your dollar, no recognition for being a rewards member unless you ask for it. Has reputation for being a "party hotel" and the noise level was a good demonstration of this. September 5, 2013
Rated 2.0 out of 5.0 by Dirtiest Room Ever We arrived late for our 3 night vacation, we called ahead and the front desk agent that checked us in was great. There were 2 adults and 2 children. Once inside our room, we started to unpack. My boyfriend checked out the rooms as we were informed of having the 'most desirable suite in the hotel' and on his inspection found hairs in the bed where the kids would be sleeping. So we decided to do a closer inspection. There was dirt and hair in every bed, plus make up all over the pillow cases. In the bathroom there was urine on the side of the toilet, dirt on the floor, and spots all over the mirror. The fridge had hair and dirt and the bottom crisper was broken. The latch to the patio fell off the door frame, the sprinklers on the ceiling were dripping. After consulting with the front desk agent we were bumped up to a better suite than we had, which we thought was the best. It turned out cleaner, but still lots of hair. The agent on the phone during reservations also said there was a slide in the pool, that was false. The pool area had chips, clumps of hair, foggy water and did not looked cared for. The pool showers had grime and sludge and hair all over the floor in the morning we went for breakfast at the restaurant and the service was horrible and the waitress full of attitude. The manager only offered $50 off for the night. For the price of the suite we expected better quality. We left and stayed in another more desirable hotel. We never had to complain and the staff were amazing! September 5, 2013
Rated 3.0 out of 5.0 by Average Considering what we paid for the room I feel like we didn't get our money's worth. The interior could use an update. The fixtures are older and need an update. The bathtub didn't drain properly. The bathroom door didn't close. On the plus side the location and view are really nice. Customer service was also very good. It could just use some updating considering how much we paid for it. September 4, 2013
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