Rated 3.6 out of 5 by 53
Rated 3.0 out of 5.0 by Yeticat The staff and beach were nice
We booked a two bedroom unit for two adults and 3 kids online. However, there was only sleeping space for 4 people (two double beds) and the livingroom couch wasn't a sleeper bed. They wanted to charge us an extra $20 for a cot. However, instead of paying we had one child sleep on the couch. They brought us a pillow/blanket. We paid almost $300 for one night. The room itself and the kitchen were clean and up to Holiday Inn standards.
The food in the restaurant was fair to average although overpriced. I paid $20 for a rack of ribs that was okay. The rest of the food was okay too. One of the reasons we chose this hotel was they were supposed to have an excellent restaurant.
This being said, the staff were very friendly and the beach behind the hotel was nice.
August 1, 2013
Rated 4.0 out of 5.0 by dano9 Pool change rooms
On several occasions we have noticed that the pool change rooms are disgusting. The shower was clogged for days in the ladies side.
July 7, 2013
Rated 5.0 out of 5.0 Would stay here again!
Let me first state, that I rarely write a review. However, I just spent the July long weekend with the family and had a fantastic experience. We used our points for the room, and felt that we were treated as well as a paying customer. Rooms were updated and very clean, pool was excellent for our 2 yr. old to "go swimming" as the salt water pool was much easier for her to tolerate with her eczema prone skin. The staff had plenty of lawn chairs for guests to sit/lay on while at the beach and had a picnic BBQ set up, giving the hotel an almost resort experience. And the customer service, was probably one of the best I've experienced while staying at a Holiday Inn. There were a couple of hiccups during our stay and they were dealt with efficiently and with a smile. I would definitely stay again at the Holiday Inn Osoyoos!
July 6, 2013
Rated 3.0 out of 5.0 by tailes Location is the thing
We stayed here using points for the May 24 long-weekend. Check-in was easy, friendly young lady, but no recognition as a platinum member, even though it was stated on the paperwork. The room was a nice size but the bathroom is very small with a single sink outside the bathroom. Fridge, microwave, and fancy coffee maker but I’m not sure if it will make tea.
The new flat screen TV did not receive a signal so I called the front desk. They have a ‘new’ system and she could not remember how it worked (try the green button) but would send someone up right away. ‘Right away’ doesn’t mean within 45 minutes so had to call again and two people showed-up within 10 minutes, good thing because we were waiting to go out. I’m sure this happens a lot, they had to reprogram the TV, it would have helped to have instructions in the room rather than having a remote with about 50 buttons on it.
Minimal provisions; shampoo, conditioner, vanity kit, and shoe mitt. Used glasses were not replaced and coffee not replenished daily, I even had to track down maid service to ask for a new box of tissue, as it was empty even when the room was ‘cleaned’.
They are painting the outside of the building and that will be an improvement but the inside, especially the lobby, needs extensive work. I first stayed here in 2007 and it was kind of shabby then, nothing has changed. The room had a nice little balcony overlooking the lake, but the flooring was exposed so when it rains, and it did, the water seeps into the structure. At one time it was a bit of a resort with a point of land that sticks out into the lake, they call it ‘Activity Island,’ that is not kept up and looks shabby too and the grass is only shoe friendly. There are two hammocks; one was ripped in half and on the ground when we were there last Fall, it is still on the ground. There is also a horseshoe pit, now pretty well overgrown, but a nice sized working BBQ under a wooden trellis; actually I think there are 3 BBQs on the property. The pool we didn’t use, but from before it is a very nice size and indoor.
There are two restaurants on the property, fancy dining (Sol Grill Room and Lounge) and family (Shores Family Restaurant). Sol Grill Room is a lovely room with a beautiful view over the lake with quite an eclectic menu, did to eat there this time but had pizza take out ($14.95 for 1 or $25.00 for 2) they were both very good and bigger than expected, plenty of leftovers for lunch the next day. Shores Family restaurant was excellent for breakfast (although I have had dinner here too), on the holiday Monday morning it was very busy with only 2 staff on but service (by the more ‘mature’ waitress) was friendly, quick, and the food well prepared.
May 23, 2013
Rated 5.0 out of 5.0 by vrock great service
We spent 4 nights and had a wonderful time. Definately be back again.
May 15, 2013
Rated 4.0 out of 5.0 by Azamaraal Very Good Value
We visited Osoyoos for one night so that we could attend a special function at a local winery. Thus we did not use the hotel for anything other than bed and breakfast. Because we are Priority Club members we used points for our stay so it was excellent value.
The bed was very comfortable and I am sure the hotel would be very nice in the high season when the lake is swimmable since the property is on the lake and our balcony overlooked the lake as well.
The hotel has been around for many years (I last stayed in the 90's and it was not young then# so is a bit dated in design and perhaps in finish #but there were no issues with maintenace or anything else#.
Altogether a very comfortable stay. (Just wish breakfast was included like the Holiday Inn Express). We are booked again for the fall.
April 23, 2013
Rated 4.0 out of 5.0 by igloo Great
From a snowbird!! This is a great place to stay. Good walking distance to downtown. Great staff and residents! aClean and comfortable. The suites could use some upgrading and repairs and more kitchen utensils in good condition.
April 7, 2013
Rated 5.0 out of 5.0 by WaterWorkWanderers spacious rooms, excellent staff
special thanks to the ladies at the front counter, the welcome card, the friendly housekeeper - you all made our stay very pleasant. we had a few little problems and they were all dealt with professionally, quickly and in a satisfactory manner. would definitely return but would choose a different room as i'm a light sleeper and found the compressor a tad loud through the wall.
favorite things: wonderful kitchen, fireplace, lots of space, aquasize class, hot tub - looking forward to returning as a snowbird if not sooner :)
March 30, 2013
Rated 5.0 out of 5.0 by Runabout2 A view to die for!!!
We enjoyed our one-night stay at your hotel and wish it could have been for a longer time. The view out onto the water was so nice and we relaxed into the soft chairs and put our feet up on the ottomans and heaved a sigh of relief after a long day of driving in and out of mountain passes and the odd snow flurry. Really liked the location and the amenities and would stay with you again.
March 29, 2013
Rated 5.0 out of 5.0 by wintertravels Nice Hotel
very nice location and beautiful view, room was nice and had a balcony with chairs and table, hotel forgot to order warm weather so we could make use of the balcony.
March 24, 2013
Rated 4.0 out of 5.0 by 2Scarletts Wonderful stay!
We came up from Washington and stayed for Valentine's Day, and were impressed with the exceptionally pleasant staff. They made us feel quite welcome, and the hand-written note in our room was a nice touch.
We had a clean, quiet, comfortable room with an awesome view of the Lake. We appreciated the private balconey with table and chairs. The pool and hot tub were so relaxing! All in all, it was such a nice trip..we will definately come stay again, and tell our friends. :)
February 20, 2013
Rated 5.0 out of 5.0 by WestCoaster Easy Stay
One night stay for a business trip through. Loved the free and easy wifi. Very friendly staff
February 7, 2013
Rated 2.0 out of 5.0 by Sidsupu2003 Untidy room and unkempt bed
This was second time staying at the same resort and I regretted my decision the next day.
Fold away cot given had old beaten up mattress; it was so uncomfortable that I ended up spreading sheet on the carpet and slept.
No one came to make our beds for three days wer were there. We had to ask for new towels.
Overall, it was a terrible experience.
I have Platinum membership level and expected more out of Holiday Inn. Was this service given because I paid by points and not paid cash.
November 16, 2012
Rated 3.0 out of 5.0 by tailes “Beautiful location”
We stayed here near the end of September. There was only one person working the counter even though there were others in the back room. The couple in front of us did not have reservations and it took a while to determine that the room they wanted was not cleaned yet, that the cleaning lady was having her coffee break, again in the back room and she would have it done in about an hour (it was 4pm). Finally our turn, we had been waiting 15 minutes; check-in went quickly and as a Platinum Member received an upgraded room and water.
This hotel is in a beautiful location, no matter which side of the hotel you are on there is a lake view.
The room was a little dated. It had a fully equipped kitchen, one bedroom with a bunk bed (double on the bottom and single on top, no tv), master bedroom (queen bed old tv), living/dining room (flat screen tv) nice size balcony, and bathroom. The bathroom fan always came on when the lights were turned on and it was loud. There was also a fan always on near the kitchen area, a good idea if someone is cooking, but a pain when it is not needed (yes, the halls probably would smell of everybody’s cooking and I would have complained about that too).
It would appear that this is a non-smoking hotel, which is great, except on the balcony, with a table a 2 chairs, there is an ashtray (at least on everyone I could see). So if you are sitting inside with the door open and your neighbor is smoking the smell would waft right in.
We were going to go to the fancy restaurant in the hotel but it was soooo cold in there we went to another family restaurant on the property and it was excellent, the food and the staff.
Not much to complain about.
October 25, 2012
Rated 1.0 out of 5.0 by Tsillanman Not recommended
I've stayed at 3 HI in the past 30 days(Dayton OH, Oakland CA airport, Osoyoos B.C. ). The Osoyoos one was dirty, with poor customer service. Dirty unclean bathroom, with broken tiles and stained bathtub. Hallways hadn't been cleaned in some time. Walls seem to be much "thinner" than others with noise from other rooms.
In my opinion this unit does a dissservice to the good name of other Holiday Inns.
October 15, 2012