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Rated 3.7 out of 5 by 76 reviewers.
Rated 4.0 out of 5.0 by hotel not willing to give quoted price/price was higher I was given a quote for 2 nights with 2 rooms each of the nights. When I checked out the total was $135 more than the quote-- the manager would not make it right. September 11, 2013
Rated 1.0 out of 5.0 by Not up to usual Holiday Inn standards The room cleanliness had a lot to be desired. The bathroom was dirty, the dishes in the kitchenette were dirty. We were placed in a room at the far end of the building, which made it hard to get out luggage up and down the staris. Room smelled musty. Probably the worst experience in a hotel ever. Staff were not polite, wouldn't greet guests unless they were spoken to first. Will not stay there again. September 9, 2013
Rated 2.0 out of 5.0 by Needs serious updating. For the amount of money we spent? Rooms are old and smell. Toilet was dirty. Not impressed. We booked here because of the location and looked updated from the outside. Next time will book in a hotel a little further out but newer that has more to offer. The restaurant smelled so bad that we walked in and right back out. We will not stay here again. September 7, 2013
Rated 1.0 out of 5.0 by Worst stay ever Rooms and grounds were dirty, management were rude and unhelpful, terrible value for your dollar, no recognition for being a rewards member unless you ask for it. Has reputation for being a "party hotel" and the noise level was a good demonstration of this. September 5, 2013
Rated 2.0 out of 5.0 by Dirtiest Room Ever We arrived late for our 3 night vacation, we called ahead and the front desk agent that checked us in was great. There were 2 adults and 2 children. Once inside our room, we started to unpack. My boyfriend checked out the rooms as we were informed of having the 'most desirable suite in the hotel' and on his inspection found hairs in the bed where the kids would be sleeping. So we decided to do a closer inspection. There was dirt and hair in every bed, plus make up all over the pillow cases. In the bathroom there was urine on the side of the toilet, dirt on the floor, and spots all over the mirror. The fridge had hair and dirt and the bottom crisper was broken. The latch to the patio fell off the door frame, the sprinklers on the ceiling were dripping. After consulting with the front desk agent we were bumped up to a better suite than we had, which we thought was the best. It turned out cleaner, but still lots of hair. The agent on the phone during reservations also said there was a slide in the pool, that was false. The pool area had chips, clumps of hair, foggy water and did not looked cared for. The pool showers had grime and sludge and hair all over the floor in the morning we went for breakfast at the restaurant and the service was horrible and the waitress full of attitude. The manager only offered $50 off for the night. For the price of the suite we expected better quality. We left and stayed in another more desirable hotel. We never had to complain and the staff were amazing! September 5, 2013
Rated 3.0 out of 5.0 by Average Considering what we paid for the room I feel like we didn't get our money's worth. The interior could use an update. The fixtures are older and need an update. The bathtub didn't drain properly. The bathroom door didn't close. On the plus side the location and view are really nice. Customer service was also very good. It could just use some updating considering how much we paid for it. September 4, 2013
Rated 4.0 out of 5.0 by First time to Osoyoos We enjoyed our room, the hotel and our stay very much. We had a two bedroom suite with a walk out to the beach. Would recommend it to anyone wanting a relaxing room. Our room was clean, and more than we expected, it was a full suite, full kitchen, the kitchen could use a cookie sheet or roasting pan and oven mitts, next time Ill know to bring my own. The twin over queen bunk bed in the 2nd bedroom was a nice surprise. The bunkbed could use a little maintenance due to a missing screw and one loose screw on the upper bunk rail, BUT this did not affect the safety or comfort of the kids just made the bed a little noisy. House keeping was fine, quick with no complaints. We did have to mention to the front desk the condition of the indoor pool, we checked in on a monday after what we understand was a busy stretch for the hotel and poor weather and the pool was murky with clumps of hair on the deck and in the water. Maintenance quickly fixed the water quality issue, however the hair issue on the deck was never cleaned up. One thing I found disappointing was the restaurant upstairs was not somewhere where we could dine due to the fact they do not permit minors. We did find a nice restaurant on main street to go to instead. We did go for breakfast at the restaurant downstairs twice during our stay, as we had chosen the best rate with breakfast package. However I don't think we would choose this next time with the limited menu and with so many extra charges. The food was very good and the service was great and friendly. With the full kitchen I would make breakfast myself next time and eat outside at the little table on the covered patio overlooking the beach, breathtaking views, well worth the extra month! The kids loved the 2 person Kayak that we received free rental on, we took advantage of this perk twice during our 5 day stay. We also rented a jet ski at a discounted rate due to us being registered guests of the hotel, another nice perk. The staff at the marina were fantastic. We will definitely consider staying at this hotel again in the future should we decide to return to Osoyoos. September 2, 2013
Rated 5.0 out of 5.0 by Great Service It was fantastic!! We had an issue at another hotel which was disappointing! Your staff made our stay!! The room was clean and great beach. August 29, 2013
Rated 3.0 out of 5.0 by 2 Bedroom bunk beds no window Staff were good.Accomadations were poor.Bunk beds with the top bunk under sprinkler.Carpet stains.Would not eat in the hotel flys. August 27, 2013
Rated 4.0 out of 5.0 by Dated property with great location This hotel is located right on the lake in Osoyoos. Our check in was smooth except that the upgrade for Platinum Elite membership for IHG rewards was applied only after I asked for it. The room was large enough with a kitchen that could do better with some more useful/regular stuff that would make it fully equipped. The carpets are dated and somewhat dirty and the TV in bedroom was old. Rest of our stay was smooth and we had no issues. August 26, 2013
Rated 1.0 out of 5.0 by Bed The mattress in room 306 was awful. We have stayed in many hotel rooms in our life and this was the worst. We actually opened up the couch and slept there. When we brought it to the attention of the person at the front desk but he just said ok We love to visit osoyoos but don't ever want to have the same experience. August 25, 2013
Rated 4.0 out of 5.0 by Great stay BUT!! Excellent rooms. Comfortable bed. Location = fab! Two things that neede attention: 1. Floor corners in bathroom need attention. 2. We had to share a bath towell on our third morning. August 24, 2013
Rated 2.0 out of 5.0 by Worst Holiday Inn This Holiday Inn is over priced and not up to Holiday Inn's normal standards!!! August 23, 2013
Rated 1.0 out of 5.0 by not clean either in room or public areas especially the workout area Great location but lack of cleanliness and poor food/ service at the in-house restaurant were not conducive to a good experience. You tout this and price is as a 4 star but it is no better than a 2 star. this is unfortunate as it has location and room size in its favour. The workout area is weak and dirty. Sorry to be negative, but the value is lacking big time. August 22, 2013
Rated 2.0 out of 5.0 by Never Again I have never had a worse stay...I mentioned many times to Front desk with NO results....NEVER AGAIN August 22, 2013
Rated 3.0 out of 5.0 by Could be great...but... We visited beautiful Osoyoos for a 25 yr wedding anniversary celebration. While making the reservation I was promised a particular room, but didn't get it, just one somewhat similar. My senior citizen Father found the long walk & stairs to the room very tedious. He also suffered a rather serious cut & bruise when the very heavy door slammed on his arm. The room was ok, definitely lacking (peeling wallpaper, old tv, etc) & in need of updating. I found the lack of cleaniness in the bathroom most distrubing though. Dirt & hair were on the floor when we arrived...the lake view was beautiful. Unfortunately, the cost of the room didn't really equate. While the front desk staff was very friendly, there didn't seem to be any point in being an IHG Rewards Platinum member. August 19, 2013
Rated 3.0 out of 5.0 by Not a typical Holiday Inn Building and grounds are in need of maintenance such as the swimming pool, elevator and entrance to the family restaurant. Swimming pool was darkly lit and water was murky. The pool area was very hot with the air conditioner inoperable. The hotel telephone in the pool area was. Inoperable. Room was good and clean. Staff were very good. Did not meet expectations for quality and value for money from a Holiday Inn. August 16, 2013
Rated 5.0 out of 5.0 by Great amentities! Loved the Kayak rental, pool was good, hot tub was OK. View was superb, room was OK. Clean but slightly outdated and jets in tub were dirty. (black gunk shot out of them). Our TV wouldn't work, but staff came up right away and fixed it for us. Very friendly staff. Very relaxing stay!! August 16, 2013
Rated 4.0 out of 5.0 by Great Service but the grounds need work The service was great! The front staff was great and the cleaning ladies were always friendly. They clean your room between 10-4 it seems, so sometimes your room isn't done in the morning. Our room was a corner one so it was extra big. The grounds definitely need work. They have ratty old table and chairs by the BBQ and overflowing garbages. The landscaping needs some upkeep, there were patches without grass and rocks. Not very pretty to look at. The island was littered with cans, cigarette butts and garbage most days. They need better maintenance on the grounds and landscaping. The beach is also pretty rocky (not like the other hotels which have soft sand). August 15, 2013
Rated 4.0 out of 5.0 by Great Holiday Spot Great location for a holiday. Large swim area with shallow warm water is ideal for families with younger children...! Wireless internet on the 4th floor was a constant headache - terrible. August 15, 2013
Rated 3.0 out of 5.0 by Great location, but hotel shortcomings While the hotel is located in a great area (Lake Osoyoos, beach, etc), there are several problems that I needed to point out. First of all, the rooms are overpriced, double or triple the normal cost of a room at other Holiday Inn hotels. This is usually not a big issue, since I try to use reward nights whenever I can. Which brings me to the next issue: there are very limited reward nights/rooms, it is almost impossible to get one during high season. This is becoming more and more of an issue with most HI hotels - what good are the points if you can't use them? Being a Platinum member doesn't help at all. The "room guarantee" works just on paper - if the rooms are guaranteed "based on availability", how is this different for non-members? Don't they also book rooms based on availability? This hotel has you check out at 10:30 in the morning (hotels in the rest of the world check out at Noon, while most North American hotels kick you out at 11 AM), but check in is at 4 PM the earliest, so it seems they need five hours and a half to clean your room. Although I'm a Platinum member, they refused me an extended check-out. Everywhere else, IHG hotels allow me to check out at noon or 1 PM, if requested, but not here. This was very annoying, considering I could only check in at 4 PM the day before. Another think is the lack of a business room. There is no way to print or scan something, not even your plane ticket. Fortunately, some of the staff were helpful with this and they printed my documents for me. However, it would be nice to have some privacy and not have someone else handle my documents. The Internet is so slow it's unusable. The only workable signal I got was in the bathroom! (closer to the wireless hub in the corridor, I guess) If this hotel was located anywhere else, I'm sure it wouldn't have many guests, but the fact that it's located where it is allows its management to drop the ball on many things that are normally standard at other IHG hotels. August 13, 2013
Rated 4.0 out of 5.0 by Great stay We have stayed at this hotel several times & really enjoyed our time August 5, 2013
Rated 3.0 out of 5.0 by The staff and beach were nice We booked a two bedroom unit for two adults and 3 kids online. However, there was only sleeping space for 4 people (two double beds) and the livingroom couch wasn't a sleeper bed. They wanted to charge us an extra $20 for a cot. However, instead of paying we had one child sleep on the couch. They brought us a pillow/blanket. We paid almost $300 for one night. The room itself and the kitchen were clean and up to Holiday Inn standards. The food in the restaurant was fair to average although overpriced. I paid $20 for a rack of ribs that was okay. The rest of the food was okay too. One of the reasons we chose this hotel was they were supposed to have an excellent restaurant. This being said, the staff were very friendly and the beach behind the hotel was nice. August 1, 2013
Rated 4.0 out of 5.0 by Pool change rooms On several occasions we have noticed that the pool change rooms are disgusting. The shower was clogged for days in the ladies side. July 7, 2013
Rated 5.0 out of 5.0 Would stay here again! Let me first state, that I rarely write a review. However, I just spent the July long weekend with the family and had a fantastic experience. We used our points for the room, and felt that we were treated as well as a paying customer. Rooms were updated and very clean, pool was excellent for our 2 yr. old to "go swimming" as the salt water pool was much easier for her to tolerate with her eczema prone skin. The staff had plenty of lawn chairs for guests to sit/lay on while at the beach and had a picnic BBQ set up, giving the hotel an almost resort experience. And the customer service, was probably one of the best I've experienced while staying at a Holiday Inn. There were a couple of hiccups during our stay and they were dealt with efficiently and with a smile. I would definitely stay again at the Holiday Inn Osoyoos! July 6, 2013
Rated 3.0 out of 5.0 by Location is the thing We stayed here using points for the May 24 long-weekend. Check-in was easy, friendly young lady, but no recognition as a platinum member, even though it was stated on the paperwork. The room was a nice size but the bathroom is very small with a single sink outside the bathroom. Fridge, microwave, and fancy coffee maker but I’m not sure if it will make tea. The new flat screen TV did not receive a signal so I called the front desk. They have a ‘new’ system and she could not remember how it worked (try the green button) but would send someone up right away. ‘Right away’ doesn’t mean within 45 minutes so had to call again and two people showed-up within 10 minutes, good thing because we were waiting to go out. I’m sure this happens a lot, they had to reprogram the TV, it would have helped to have instructions in the room rather than having a remote with about 50 buttons on it. Minimal provisions; shampoo, conditioner, vanity kit, and shoe mitt. Used glasses were not replaced and coffee not replenished daily, I even had to track down maid service to ask for a new box of tissue, as it was empty even when the room was ‘cleaned’. They are painting the outside of the building and that will be an improvement but the inside, especially the lobby, needs extensive work. I first stayed here in 2007 and it was kind of shabby then, nothing has changed. The room had a nice little balcony overlooking the lake, but the flooring was exposed so when it rains, and it did, the water seeps into the structure. At one time it was a bit of a resort with a point of land that sticks out into the lake, they call it ‘Activity Island,’ that is not kept up and looks shabby too and the grass is only shoe friendly. There are two hammocks; one was ripped in half and on the ground when we were there last Fall, it is still on the ground. There is also a horseshoe pit, now pretty well overgrown, but a nice sized working BBQ under a wooden trellis; actually I think there are 3 BBQs on the property. The pool we didn’t use, but from before it is a very nice size and indoor. There are two restaurants on the property, fancy dining (Sol Grill Room and Lounge) and family (Shores Family Restaurant). Sol Grill Room is a lovely room with a beautiful view over the lake with quite an eclectic menu, did to eat there this time but had pizza take out ($14.95 for 1 or $25.00 for 2) they were both very good and bigger than expected, plenty of leftovers for lunch the next day. Shores Family restaurant was excellent for breakfast (although I have had dinner here too), on the holiday Monday morning it was very busy with only 2 staff on but service (by the more ‘mature’ waitress) was friendly, quick, and the food well prepared. May 23, 2013
Rated 5.0 out of 5.0 by great service We spent 4 nights and had a wonderful time. Definately be back again. May 15, 2013
Rated 4.0 out of 5.0 by Very Good Value We visited Osoyoos for one night so that we could attend a special function at a local winery. Thus we did not use the hotel for anything other than bed and breakfast. Because we are Priority Club members we used points for our stay so it was excellent value. The bed was very comfortable and I am sure the hotel would be very nice in the high season when the lake is swimmable since the property is on the lake and our balcony overlooked the lake as well. The hotel has been around for many years (I last stayed in the 90's and it was not young then# so is a bit dated in design and perhaps in finish #but there were no issues with maintenace or anything else#. Altogether a very comfortable stay. (Just wish breakfast was included like the Holiday Inn Express). We are booked again for the fall. April 23, 2013
Rated 4.0 out of 5.0 by Great From a snowbird!! This is a great place to stay. Good walking distance to downtown. Great staff and residents! aClean and comfortable. The suites could use some upgrading and repairs and more kitchen utensils in good condition. April 7, 2013
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