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Rated 4.1 out of 5 by 410 reviewers.
Rated 3.0 out of 5.0 Water park great - room cleanliness/lighting need to be better. We chose to visit this Holiday Inn recently after extensive research of hotel/water park combos within the Twin Cities area. Our children, 4 & 1, have not a lot of experience in the water so we wanted to find a place that they felt comfortable with but could accommodate if they wanted to get more daring. The water park surpassed my expectations. It provided a little bit of everything. Friday and Saturday were busy, not packed but you have to expect that in a weekend in January. We did not take the opportunity to use the hot tub. The facility is starting to show some wear and tear but it was clean. I was appreciated the attentiveness of the lifeguard staff. Food at the Mississippi Grill was mediocre - we only ate there on Saturday evening. As far as the room, the physical layout worked great for us (we had a Kid's Suite) and the mattresses were comfortable. The large fridge was appreciated, too. Yes, the walls are thin but you cannot fault the property for children running through the halls. I was concerned that the noise would resound throughout the night but after about 10:30 it quieted down quickly. However, the cleanliness of the room left a lot to be desired. The counter/table surfaces were clean, but all the room walls needed a complete wipe down and a massive vacuum job. There were food type splatters on the walls and you can tell that housekeeping will not move anything in order to vacuum. Within an inch of the wall or any piece of furniture (where vacuum cannot reach), there was a thick, caked layer of dust and food particles. While we were packing up, I thought I had dropped something behind the cabinet that housed the fridge/microwave so I peered behind it and I don't think it had been pulled out in 6 months. There was a ton of garbage behind it along with oodles of cups from the coffee pot. The main sitting room was also extremely dark. You have to figure it would be as the windows of course are in the bedrooms. But between the wall color and the lack of decent lighting, everything was very yellow. Overall, we enjoyed the water park enough that we're willing to forgive the the room issues and hopefully return someday. I realize that they have a lot of people to move in and out everyday but I think they could really do themselves a favor by giving at least the room we stayed in a deep cleaning. February 8, 2016
Rated 5.0 out of 5.0 by 6th year at the Otsego Holiday Inn This is our 6th year having our spring outing at the Otsego Holiday Inn.....great place to stay and this year they added a wonderful basement "fun room" for the kids who don't want to swim all the time. There are 23 in our family counting adults and kids and we all enjoyed it a lot! February 3, 2016
Rated 2.0 out of 5.0 by Not sure we will be back :( The pool was WAY to crowded where my children did not even want to go and swim, the hot tub burnt our eyes so bad we could not even sit in it. We have been here before and had a wonderful time, this time, not so much. February 3, 2016
Rated 5.0 out of 5.0 by Friday Clean hotel. Play zone was fun for kids. The bar/lounge was nice. WiFi was not very good on the fourth floor February 2, 2016
Rated 5.0 out of 5.0 by Fun Had a good time at the waterpark, we got there early and the front desk allowed us to check into our room early as well without any hesitation. Room was clean. Kids running in the halls at night were loud but that's the parents fault... not the hotels. The waterpark was a ton of fun, it's decent size. Made for a nice mini-winter-getaway. January 28, 2016
Rated 5.0 out of 5.0 by Great hotel, excellent waterpark Great hotel with an excellent waterpark. We have stayed a few times and will definitely more in the future. We had two rooms with 3 adults and 6 kids. What a fun staycation with two families! January 27, 2016
Rated 5.0 out of 5.0 by Waterpark has improved During previous stays at this property they always ran out of towels in the waterpark and there was a lack of seating. Both of those issues have been corrected which made this stay much more pleasant and relaxing. Front desk and restaurant staff were very friendly and helpful. Restaurant service was quick for both dinner and breakfast so we had time for my daughter to enjoy the waterpark. January 25, 2016
Rated 1.0 out of 5.0 by Wouldn't go back or recommend We were excited to stay here, because it's close to home and sounded fun. (We had signed up for a package where you get a $25 gift card to Albertville.) We got there early so decided to go swimming at the water park first. Check in was @ 4:00, but when we went to do that, they told us the room still wasn't ready and would still be 30-45 mins late. We understood this happens so, we left to eat dinner and came back to finally check in. They didn't have the $25 gift card to Albertville like we had signed up for. Instead we got a $20 credit for breakfast the next day. Was a little disappointed we didn't get what we signed up for, and we didn't find the front desk staff very friendly. We went to the room and asked for an extra bed, which the cleaning staff was nice enough to get for us. The one layer of sheets on BOTH the beds had a large reddish round stain on them, which was very disgusting, and worse yet we didn't even notice until we threw off the top layer of blankets because we got too hot. We could hear EVERYTHING going on in the hallway. (There seems to be no soundproofing.) It was 10:30-11:00 PM and there was kids running around screaming and being loud in the hallway. We could even hear the people above us walking around. The heater kept making a loud clicking sound all night long, so overall it was not a good night of sleep. When we went down to breakfast, we decided to get the buffet. The food was lukewarm and the biscuits and gravy were cold! After we sat down I noticed that my 'New' glass of water already had a lipstick stain on it, clear as day. I don't wear lipstick nor did I take a drink out of the glass. (Thank goodness!) I had to wait awhile to ask for a new one, our waitress was pretty busy. My daughter ended up having a rash on her arms and leg when she got done swimming. We were pretty disappointed because we expected a better stay for the price. We won't be back and have already shared our own experience with our friends and family. January 24, 2016
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