Rated 3.8 out of 5 by 105
Rated 4.0 out of 5.0 by 12susan34 Service
The room was comfortable however, the street noise could be heard, very difficult to relax
February 28, 2014
Rated 3.0 out of 5.0 by Basas Good water park; room needed attention
The water park was great. The staff were pretty good, however the room was in need of some work. The toilet did not work upon check-in, the air conditioning unit made loud "popping" noises all night and the bed-side lamp/power outlet did not work.
February 26, 2014
Rated 4.0 out of 5.0 by zyxwv Stay at hotel
Very nice hotel. Rooms were clean. The sink outside of the washroom is nice for a family...no need to wait for others in the shower. Our kids loved the waterpark. Having to wait a long time for breakfast was disappointing, considering there were empty tables in the "overflow" area.
February 26, 2014
Rated 5.0 out of 5.0 by Grandma Faye Wonderful Family Get Together
Every Expectation was meet, the front desk staff was great, housekeeping was super, put wet towels or garbage out in the hall it was gone instantly. We did not find a table in the pool area immediately between 3 and 4 but it didn't take long before someone left and we were able to get one. The kitchen staff even made us pizza for breakfast at 10am! Maybe I wish the room price and swim passes were lower but I knew before I made my reservation what it would cost. To the managers your staff is great! We did not run into anyone during our entire stay who was not kind and helpful!
February 24, 2014
Rated 4.0 out of 5.0 by kirk 30 Bar area
I really felt sorry for the bar/waitress that work that night only person in the bar area and had over 50 customers to services. She did a great job but if upper management would hired another person could have made a lot more money some people left the place.
February 23, 2014
Rated 2.0 out of 5.0 by Abe12 Dated and dirty
Rooms are dated and small for the price! I am sure we pay for the water park but the water park is open to the public so is oversold and filthy. There is no bathroom within the park so you don't see many people using the bathroom. Twice it was shut down for feces in the pool. It was shut down for an hour which was really inconvenient yet, is that really enough time to clean out the contaminant?
February 20, 2014
Rated 5.0 out of 5.0 by JJDiamond Customer service is a top priority
From check in to check out our family was treated kindly and were given top notch treatment. We stayed on a very busy weekend with tons of people checking in and out and the front desk staff was always patient, kind and courteous. A small mishap with our pizza order and they comped us an appetizer and free room delivery, that was above and beyond customer service. The water park was very busy, but the attendents on the water slides kept things moving at a good pace, we never waited longer than a minute to ride down! The variety of features had something for all of us to enjoy. Our whole family was impressed with this water park and considered it very comparable to others we have been to.
February 19, 2014
Rated 3.0 out of 5.0 by drhill Freezing pool
The pool was so cold that it was not an enjoyable experience. We also feel that the check in time is late; if you truly want to enjoy the experience of the freezing pool you would need to stay a minimum of 2 nights. It was probably best that we only stayed one night though because if we would have had a full day in the pool we may have started to show early signs of hypothermia.
February 19, 2014