Rated 5.0 out of 5.0 by Ranne Comfortable beds and great service.
This was our second time staying at this hotel. The staff is so nice and helpful. The rooms are very clean. I find it very relaxing even with the water park here.
May 5, 2013
Rated 2.0 out of 5.0 by disappointedX10 Hotel needs to improvee on Service
I was not impressed with the Holiday inn at Elk River. The pool
area is over crowded with locals and pool parties who never seem to leave, and there is no room for the actual hotel guests.
The locals overtake the parking lot and drink way too much.
Not exactly a family friendly atmosphere.
The hotel room was never cleaned by the staff and by 5:00 p.m.
it was time to complain.
I was very dissapointed in this hotel and don't think i will ever return back.
April 27, 2013
Rated 4.0 out of 5.0 by DoneM Water park food service
The service at the food counter was terrible. We had to wait in line for 1/2 hour and than other 1/2 hour for the pizza which came with the room. There was only one person working.
You should have extra people or have an order line for pizza only. So you could walk up order and than leave.
April 12, 2013
Rated 5.0 out of 5.0 by sloan33 A fun, family getaway!
We had a great time. The water slides were fun and we really enjoyed the snack bar. Our little family trip surpassed our expectations! My husband and I traveled with our 4 year old and 4 month old infant, and it was very appropriate for them. The only hiccup in an otherwise perfect experience was that the room service took their phone off of the hook and the front desk had to walk over there twice to tell them about it before we could get through to place our order. Mildly frustrating because it was 8:50 and room service closed at 9:00, and we were worried that we would miss the deadline. Then, our order arrived with no plates, napkins or sauces that were ordered on the side. However, the pizza was absolutely delicious. The little lapse in service will not deter us from ordering room service again next time, but perhaps you want to make sure to pack a couple of paper plates.
April 8, 2013
Rated 5.0 out of 5.0 by Blitz10 Overnight Kid's B'day!
We had 4 kids and 2 adults. The Family Suite was a great setup. The waterpark was fantastic and all of the kids stated that it was "better than the Waterpark of America" because the slides were just as big but the lines were not nearly as long. Pizza in the waterpark was very good, rooms were clean, and staff was helpful. Arcade is expensive if the kids are playing mainly "prize" games (stackers, crane game) etc., as each play cost $1 or more. Highly recommend for kids birthday parties, etc.
March 25, 2013
Rated 2.0 out of 5.0 by Michele81 Worst Customer Service Award
I did not meet a single staff member (outside of the restaurant) who didn't seem to be going out of their way to be rude. The front desk employees were snide, rude, and had ZERO customer service skills. Our room was "not ready" until 5:15 pm, and even then, there were Kleenex's, smashed popcorn and M&M's on the floor of our room. Although,after leaving the hotel, I did need to make a follow up call and spoke with a Heidi, who was fantastic.
March 22, 2013
Rated 5.0 out of 5.0 by Springbreakers Well oiled machine
My family and I stayed over spring break. Since I was a platinum member they upgraded my room. The room was great. When I saw a bus load of H.S. kids get dropped off later that night I was thinking here we go but the kids where good and the noise was barely noticeable. The staff was friendly and accomadating. I will be staying here again with my family and I would recommend this to my friends. Thanks for the great hospitality.
March 21, 2013
Rated 2.0 out of 5.0 by jimmersinlove happy hour not true
we stayed one night and wanted to enjoy appetizers and drinks that were advertised as half price during a certain time, when we entered the lounge the bartender was rude and made us move, then told us we could move back to where we sat. After we received our bill and there was no half price, we asked about it. The waitress then told us we needed to be in the lounge which was just over the short wall, where we were sitting!
Joke was on us I guess that night....
Not sure if we will return or recommend this to anyone else.
March 18, 2013