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Rated 3.9 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Staff is very nice overall this is a nice place to stay especially if you have children it is very family friendly. I would stay here again. Lots of things to do for the family. I appreciated free coffee in the lobby in the morning. August 16, 2014
Rated 5.0 out of 5.0 by great water park in town with grandchildren for hockey loved water park water temp was just right. liked local business next door easy access to roads great lighted parking August 14, 2014
Rated 5.0 out of 5.0 by Fun Evening! I used one of my reward nights from the IHG club... the staff was so nice and my suite was awesome! I love the Holiday Inns and Expresses Chain! August 13, 2014
Rated 2.0 out of 5.0 by Would NOT recommend! The staff were not incredibly welcoming, the room felt dirty, there was a brown stain on the blanket on the bed, and the shower curtain reaked of mildew. Will NOT stay in a Holiday Inn again! August 13, 2014
Rated 2.0 out of 5.0 by Bed ok, but not the cleanest or best service The Holiday Inn was acceptable, but service and cleanliness were rather poor. First, we were in town for a wedding and the front desk could not tell us if we would be able to check in a 1/2 hour early or not. The room obviously had not had a thorough cleaning in a long time as there was dust built up on the tops of the beds and in the hair dryer and the carpets had not been cleaned in a while. On the second day of our stay, our room was not cleaned or re-stocked. When I asked for some coffee in the evening and said our room had not been cleaned, the gentleman at the front desk did not even inquire or apologize, but just gave me some coffee. The next day when we needed cups, the woman at the front desk was very thorough; she apologized, made sure we got our coffee right away, and followed up. It is an ok hotel and I'm sure a good place for families, but the service and cleanliness could certainly be improved for the price. August 13, 2014
Rated 5.0 out of 5.0 by Nice rooms and great service Stayed with my family to enjoy local attractions. Hotel was great. Check in was easy and fast. Room was in great shape, very nice. Was nice to have a fridge in the room for our drinks and snacks. Left for our outings and came back to a nicely cleaned room and restocked linens in the bathroom. Visited the waterpark and kids really like swimming and playing. Was great that the waterpark was included in our room fee. Wish there would have been a continential breakfast but ate at the restuarant and had good food. Kids ate for free so that helped with the expense. Nice hotel will stay again. August 12, 2014
Rated 2.0 out of 5.0 by very dissapointed as we always use holiday inn First, couldn't get a room, asked at reservations for a early check as we had to drive for 4 hours to get there, they told us not a problem they would notify the hotel. Got there and was told by a snotty little girl "we don't do that, you can use the pool for the next 3 hours if you'd like". My husband just had his knee replaced. And just needed to lie down after the long drive. So we sat in the car for 3 hours until check in. Finally in the room, it smelled! Cigarette smoke in the bathroom, dirty finger prints on the shower curtain, blue sequends on the carpet, long hairs hanging off the lamp by the bed. And smelled of body odor. Oh well we're here. Housekeeping asked the next day if we wanted the room clean. I said YES we will be out of the room after 11:30 am. NEVER GOT CLEANED! And to top it all off, we got a letter under the door telling us as a IGH member, we we're given the best service. How sad if that were true. Also, that first check in, she said she had to deduct the stay immediately, as we used a debit card. I said ok, and she ran it , then wouldn't give me a copy or a receipt! She said it was policy to hold it until check out. I had to ask the clerk at the time we checked out a day latter for a copy of the bill. As it was two separate reservations. She was very nice and looked it all up and helped me with getting the bill. We will never stay there again. August 11, 2014
Rated 3.0 out of 5.0 by Comfortable rooms, poor pool experience We are regular Holiday Inn guests. We chose this location due to the swimming pool and waterslides. The pool staff were not 'inviting' - with the exception of one guard who smiled and chatted/joked with guests. It is a family oriented pool, including very young children; however, my young daughter quickly got cold and wanted to sit in the hot tub. The hot tub only allows ages 12 and up. My daughter dried off and came to sit on the edge of the hot tub and dangle her feet while I warmed up and she was asked not to do that. I was forced to choose between relaxing in the hot tub or spending time with my daughter - I chose my daughter. Once my daughter warmed up she did not want to swim again. I spoke with pool staff about my experience and they were unsympathetic. I shared my experience with the hotel manager and he was very responsive. August 11, 2014
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