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Rated 3.9 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by Fun filled place Our stay was everything we hoped for! Water park is super fun and excellently staffed with lifeguards. Hotel room was clean. The carpet between our bathroom and the carpet was starting to pull up. We called the front desk and they had someone fix it right away. After a day at the water park we hot the bed and slept like a baby. Our 7 year old daughter had a blast. I had a blast and my wife was able to relax. Thanks for a weekend to remember. August 1, 2014
Rated 2.0 out of 5.0 by Very noisy room Room next to busy and noisy highway, hallways also noisy. Bathroom had trash on floor and one dirty towel. Elavators were dirty. August 1, 2014
Rated 5.0 out of 5.0 by Adequate and Pleasant The hotel was exactly what we were looking for and we had a better experience than friends who were staying nearby at a different hotel. We failed to notice the closing time of the waterpark, however, so we missed out on going there. August 1, 2014
Rated 5.0 out of 5.0 by Great Accomodations Would stay again for sure. Great complimentary coffee in the lobby. Very clean rooms. Great staff. July 31, 2014
Rated 5.0 out of 5.0 by great wterpark The room was big we had 3 teens with and had a room with 2 queen beds and a living area with hide- a- bed ,fridge, and microwave. the teens loved spending time in the waterpark in this hotel.. The price with the waterpark included was very reasonable! Be aware that they have a 10:00 curfew for any one under 18. NO going from room to room or being outside your room for ANY reason without an adult! July 30, 2014
Rated 5.0 out of 5.0 by Very peaceful even with the waterpark Was very relaxing, clean, fun. The waterpark was just perfect, not too crowded, the kids loved it and the arcade room although small was fun. July 23, 2014
Rated 4.0 out of 5.0 by Affordable Hotel, Great Staff Everything about the hotel was fine, the rooms are clean and the overall hotel appearance is very nice. It is convenient with shopping and restaurant only blocks away. The waterpark hours are too short, closing at 9pm not convenient and the beds could use an upgrade. The staff are very friendly and helpful and this hotel is worth staying at if you are in the area. July 22, 2014
Rated 4.0 out of 5.0 by Breakfast The breakfast at this establishment is excellent. Kudos to the servers and especially to the cook. I'm surprised that the locals don't take more advantage of this place, besides for the indoor pool. July 21, 2014
Rated 5.0 out of 5.0 by Pooling Experience Recent stay included 3 days of hanging out in the swimming pool with my 3 year old son. He had a blast....and so did his parents:) Also, the room was a great place to rest and relax after swimming.... This will definitely be a spot to consider when in Elk River again. July 18, 2014
Rated 5.0 out of 5.0 by Really great value We stayed on a weeknight with our three kids, all 6 and under. The water park was awesome... I could not find another park in this area that was open during the weekdays AND had passes included with the room for a reasonable price. We stayed in a king, two bedroom suite, and the bed was very comfy. The kids slept well on the sofa pullout, too. Need to give a shout out to the lifeguards (especially Abby). They were very diligent (you could tell they took their jobs seriously), and very friendly to my 5 and 6 year old who were first time water sliders! This will be the place for us whenever we are heading to the Twin Cities. July 14, 2014
Rated 5.0 out of 5.0 by Fun Mini Vacation! Water park was a blast and hotel and restaurant service was excellent. Great family getaway or mini-vacation July 13, 2014
Rated 2.0 out of 5.0 by Just a place to try and sleep There was so much noise in this hotel that I was glad I did not have to spend too much time here. The walls are very thin and there is a loud restaurant across from the parking lot. The housekeeping staff also did not actually clean the room the whole time I stayed. All they did was make the bed and give me a new towel. July 11, 2014
Rated 5.0 out of 5.0 by Good Value For a waterpark hotel this was a very good value! would stay again and again at the price I paid! July 11, 2014
Rated 5.0 out of 5.0 by Great Waterpark and great family fun Very relaxing stay, a wonderful time with the family in the waterpark. Convenient location. July 7, 2014
Rated 4.0 out of 5.0 by Great Hotel...keep an eye on the noise from the adjoining bar/restaurant Great visit. Friday night music from 9-12 made it a little tough to get the children to sleep otherwise okay. July 7, 2014
Rated 4.0 out of 5.0 by Fun Water Park.. Uncomfortable Bed We had a blast in the water park with our 2 year old! The beds on the other hand are not comfortable. Other then that it was a great stay! July 6, 2014
Rated 5.0 out of 5.0 by Positive Experience Great place to host a kid's birthday party and/or have a family weekend getaway. All the staff we met during our overnight stay were helpful and pleasant. July 2, 2014
Rated 2.0 out of 5.0 by Bad Stay Bathroom and desk chair were dirty (Very) and toilet plugged when we checked in. Some of our group was still in the front desk area when we called to complain and they stated that the front desk staff laughed and made jokes about us. Not impressed at all. Not our first stay at this property, previous ones were excellent, not sure what is going on there now but quality of service at least for this stay dropped a great deal. July 2, 2014
Rated 4.0 out of 5.0 by Good Customer Service Front desk personnel were helpful. Housekeeping needed alot of work. My wife and I and our one year old stayed for five days while our floors at our house were being refinished. My room was never vacuumed. Two of the days they left the garbage in the garbage cans and didnt clean the coffee pot or replace the coffee. July 1, 2014
Rated 5.0 out of 5.0 by great time We had a great time with our kids at this hotel/waterpark, We purchased the family fun package and got the room with the king size bed and separated living area with a pull up bed for the kids, it was very nice and clean, The only complaint I had was the noise of the water park from our room was very loud, and our mattress was so hard that I was tempted to make the kids switch beds with us. The waterpark was amazing and the staff was very courteous. Not sure why every 2 hours they need to do a safety break and had us wait 15 mins before we can get back in. My kids were freezing cold by the time those 15min were up and the towels provided are not very big to cover up with. Overall we were very impressed and happy with our stay and would visit again July 1, 2014
Rated 5.0 out of 5.0 服务一流 我認為沒什麼好評價的基本上都很舒適沒什麼大問題,在早餐的部分沒有提供有點可惜,其他基本尚沒有問題。我認為沒什麼好評價的基本上都很舒適沒什麼大問題,在早餐的部分沒有提供有點可惜,其他基本尚沒有問題。我認為沒什麼好評價的基本上都很舒適沒什麼大問題,在早餐的部分沒有提供有點可惜,其他基本尚沒有問題。我認為沒什麼好評價的基本上都很舒適沒什麼大問題,在早餐的部分沒有提供有點可惜,其他基本尚沒有問題。 June 26, 2014
Rated 5.0 out of 5.0 by overall stay was good Staff was good and facility was comfortable. I enjoyed this location as a meeting place with other associates. Price was a bit too high, and your survey is much too lenghtly. I will not respond to another one. Thank you. June 23, 2014
Rated 5.0 out of 5.0 by Great value, great accommodations This was the nicest place I have stayed for the least amount of money. In other words, you can enjoy top-notch accommodations for a low price. June 20, 2014
Rated 5.0 out of 5.0 by Hidden Gem in Otsego We love coming here... the grandkids love the water park. I love the rooms..a separate "talking, staying up, away from the kids" space. There is no "next door neighbor" noise. I am always amazed at the professionalism and friendliness of the front desk staff-they are the best!!! The only thing I don't like ( and this is a small thing) is how pay for view movies come up first on the tv... how a 3 1/2 year old could get a movie to play is amazing to me... how I didn't really notice till after 10 minutes had passed--unbelievable. This has happened to us before too. $17.10 for a mistake is a little costly. WE will be back...the grands talk about the next time we visit before we even leave. June 16, 2014
Rated 5.0 out of 5.0 by Friendly staff This is a great hotel with friendly staff and a clean comfortable room! The pool area is a hit for the entire family. If shopping at the Alberville Outlet Mall- stay here! June 16, 2014
Rated 5.0 out of 5.0 by Great Pool It was a great experience. The pool and waterslides were great. We were close to the Albertville Mall and it was an easy drive. Close to a Denny's for a nice breakfast. Nice place to stay. Hope to stay again. June 14, 2014
Rated 5.0 out of 5.0 by Awesome experience!! My husband and I specifically selected this hotel based on previous experience. In fact, it was not just our family. I booked it for our entire softball team for a tourney near by. The guest rooms are extremely clean and up to date. The water park provided tons of fun for all of our kids ranging in age from 11 months to 14 years of age! The breakfast was great! Also, we enjoyed dinner both Fri and Sat evening. The menu has a wide variety of selections. The front desk staff was exceptionally courteous and friendly! Our team will definitely be back next year!! June 4, 2014
Rated 2.0 out of 5.0 by Room wasn't cleaned I booked a higher-end room with a jacuzzi expecting a higher quality product. The jacuzzi was very small so slightly disappointed there. However, it was the cleanliness of the room that really was disgusting. The refrigerator obviously hadn't been cleaned as the previous tenants milk was still in the fridge. The shower had hair all over it and even worse the bathroom sink trap was covered in hair. Ugh. I complained to the front desk and they were extremely apologetic and very nice. I received $50 off my stay with the assurance that the appropriate management staff would be notify of these oversights. May 27, 2014
Rated 5.0 out of 5.0 by Nice Getaway! Wanted to do something fun for my boyfriend's birthday but didn't have time for a big trip. Staying at the waterpark hotel in Elk River was a great weekend getaway! The waterpark is fun for adults too and there is a nice hot tub there as well! The room was beautiful--and we loved having the mini fridge and wi-fi! I got the deal to include the hot breakfast voucher--TOTALLY WORTH IT! The hot buffet was delicious. Only disappointing aspect was the inordinate noise and profanity that kept me from sleeping from 11PM-4AM coming from some inebriated, loud gentleman roaming the halls. I was disappointed to have been disturbed in that way in such a lovely, family-friendly hotel! May 22, 2014
Rated 3.0 out of 5.0 by Still a good family hotel overall... I have a family of 6 which is why I choose to stay more often in Holiday Inn's. The usual norm of the Holiday Inn's I have been to is free continental breakfast, wifi, room to fit all 6 family members, IHG points. Unfortuantely most of these were an issue this visit. When I reserved the room I told the staff my IHG rewards number and they said they were going to log it for the points to be rewarded. I was then asked before I hung up the phone for my reservation for my IHG rewards number again, so I stated it. On check in I had to tell them that I was an IHG rewards member and they rekeyed my rewards number again. After check out I still did not receive my miles/points so I had to contact IHG directly to get rewarded them. The room was a bit spendy, but I accept that since they do accomodate larger families in 1 room. There is NO free contenental breakfast here, which is a bummer since dinner is roughly $80 for a family of 4 so a cheap, easy, free breakfast buffet as you see in so many other Holiday Inn's would've been nice. The swimming area is fun for the older kids, but I think if you have a height restriction you need to have some one at the start of the stairs with a line to let you know if your child is too short before they get their hopes up and walk all the way up the stairs just to be told he is a "hair" too short and to have to walk him back down crying. May 22, 2014
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