Rated 4.0 out of 5 by 267
Rated 2.0 out of 5.0 by mno0624 Good and Bad
Front desk staff was excellent and because of the Gold and Platinum check in line we were able to get right in and get our Platinum benefits. Things went quickly downhill after that. Waterpark had no tables, no towels, and no tubes and that was the reason we went there. So we decided to go to dinner in the restaurant to let things die down in the water park. Even though there were only 5 tables filled and 3 servers, it still took over 15 minutes before our server came to our table. When we returned to the water park after dinner, they were still out of towels. To top it off, we were on the 4th floor and one of the elevators was down all evening so the lines were terrible. Lots of people just grabbed the elevator even if they were going in the wrong direction so there lots of stops where nobody got off. Hotel should have put a staff member in elevator to make things go more smoothly.
January 22, 2015
Rated 5.0 out of 5.0 by Novus Good service and nice place
Staff was very friendly, the suites were nice and about what expected from descriptions. Pool was fun and very good for young children. The adults and kids that went down the big water slides said they were awesome.
January 21, 2015
Rated 4.0 out of 5.0 by Lochnest Fun water park
I loved the atmosphere, there. It was like we were at home, with a fun water park in the back. We had younger children, 4 year olds and the section for them was great.
The water was a bit cold, and didn't see a schedule of the safety breaks. Loved the safety breaks as that way we could get the kids out of the water for lunch. Pizza was terrific too.
January 14, 2015