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Rated 4.2 out of 5 by 126 reviewers.
Rated 1.0 out of 5.0 by Worst Staff Being a year round traveller and staying in many hotels, this was a terrible experience and I would not recommend anyone or group stay there in the future. Staffs were much disorganized and I can see the manager (named Maria) was as well not willing to cooperate. The Front desk staff when I checked was not prepared even though we had gone over our group reservation 3-4 times prior to arrival to make everything easier for everyone. They made mistakes on invoicing agreed rate and were never able to give us the proper excuses or pricing even now 5 days later!!! We are still trying to get credit. February 28, 2014
Rated 4.0 out of 5.0 by My Home Away From Home My pick in Ottawa is always the Holiday Inn on Cooper St. The staff are friendly and attentive and any issues are quickly resolved. The room is always clean and comfortable, in fact, I look forward to a good night of sleep in their comfortable beds. The heated bathroom floor is a treat, especially during winter stays. The kitchenette with a fridge and microwave is a handy convenient. Workspace is sufficient for my purpose and it's nice to have the couch, table and chairs for a sitting area to plan out our visit to the capital. Even though Ottawa is my hometown and I come to visit friends and family, I look forward to retreating to a quiet and comfortable room where I can take my dog for a relaxing walk along the canal before bed. I cannot comment on the restaurant in the hotel as I'm always checking out cafés and restaurants in the downtown core and the Market. The Holiday Inn Express on Cooper is perfectly situated for short walks to everything you want to see and do while staying in the capital city. I appreciate that the hotel is dog friendly and that parking is available (even though it there is an extra fee). I highly recommend the Holiday Inn Express on Cooper St. February 27, 2014
Rated 3.0 out of 5.0 by Frazzled and Chaotic greeting set the tone Things seemed to be very chaotic when we checked in. Front desk clerk was very frazzled and gave us unprofessional and snarky answers when we asked questions. Upon hearing that there was no available parking we had to ask at least 3 questions before my husband was given a satisfactory answer on what are options were for our vehicle. I eventually had to walk away from the check in counter before loosing my temper and let me husband finish checking us in. We were not recognized as Priority Club Members. We spent most of our 3 day stay waiting for elevator service. we eventually just opted to walk the 8 flights of stairs up and down including when checking out with all of our luggage. The kitchenette was under supplied with utensils and plates. February 20, 2014
Rated 4.0 out of 5.0 by Cleanliness Overall not bad but a few things to mention. There was a dirty fork in the fridge, someone's hair clip in the pull out couch. Minor but the maids need to be a bit more vigilant on their room cleaning. Front desk staff and any staff in the lobby area were fantastic, they always spoke and asked if you were having a good time. February 12, 2014
Rated 3.0 out of 5.0 by friendly, helpful staff, bed and pillows great, short walking distance to Rideau mall, market etc. Got to check out later. Stayed in one of the higher priced rooms, it was a nice big room, but the Whirlpool tub they say is for two people definitely is not made for two. We had to venture out in a snowstorm, when we returned to our room, the temperature In it was 66 degrees, we were cold. We could not get thermostat to work, had to call for service. The next day the elevators were experiencing difficulties. All in all, for the money spent was at least expecting breakfast included. Would I return? Think I'd try a different hotel next time. February 6, 2014
Rated 4.0 out of 5.0 by Great location! Stayed at this hotel for a recent weekend of skating on the Rideau Canal. Great location as once we parked the vehicle, we didn't have to move all weekend as everything is within walking distance, including restaurants, shopping and more importantly Winterlude events and the Canal. Rooms are spacious and clean. Only thing missing is a pool and hot tub, which is so nice after a day of skating. February 5, 2014
Rated 4.0 out of 5.0 by Working visit We enjoyed our stay in Ottawa the hotel is within walking distance of the market area. My wife enjoyed skating on the canal. Staff are always very responsive to any request. February 4, 2014
Rated 3.0 out of 5.0 by Parking The fees for this Hotel where $40 more than I normally pay for a holiday inn. I stayed two night so that an additional $80. I was checking in late so did not feel like going to an other hotel. They did not tell there was a $ 21 parking fee- they just asked if I wanted parking. When I received my bill under the door, which is common I did not look at till later- then I called Hotel they just said $21 fee is indicated on the parking slip, and basically to bad. So $80, more than normal and $42 in parking in an empty lot. Please note there is a Hugh parking lot across the street for much less. I have stayed at thi Hotel many times, sorry to say I was very disappointed with this visit. You diside for yourself there are lots in the area. Oh I did get a fee up grade, which I did not ask for when I checked in. Great to used the kitchen but to bad I could not used the stove since the cooking sheet would not fit in the oven, so some food wasted I could not cook. January 28, 2014
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