Rated 4.2 out of 5 by 112
Rated 3.0 out of 5.0 by Carol87 Great location
Great place to stay, everything closeby. However the Internet was slow or non existent.
May 24, 2013
Rated 5.0 out of 5.0 by Cangle Great choice for work or pleasure!
An all round great experience. Pleasant, competent staff and a clean, comfortable, pleasing environment. Food was fresh and delicious - just not enough variety for my liking.
May 22, 2013
Rated 5.0 out of 5.0 by Ralph77 Great location, rooms & staff
This hotel has the fastest internet connexion I have seen so far in a hotel, and a good gym.
May 22, 2013
Rated 5.0 out of 5.0 by slam09 Great Service from the staff
The staff remember my name even before I identify myself. Very impressive!
May 17, 2013
Rated 5.0 out of 5.0 by CaptainBasil Recommendable
Very good location near the city center of Ottawa.
May 16, 2013
Rated 5.0 out of 5.0 by JJ48 Always a good stay
This hotel is a hidden gem in downtown Ottawa. Quiet and comfortable with great client service.
May 15, 2013
Rated 5.0 out of 5.0 by petew great stay
When im in town in Ottawa I always stay here, the service is fantastic rooms are excellent and its ideally located to get about in Canadas capital city. If you dont want to eat out eat in. Foods great and room service is prompt and very tasty. great place to stay friendly helpful staff that cant do enough for you. well done holiday inn!
April 19, 2013
Rated 5.0 out of 5.0 by ikiwiguy Simply The Best
I have stayed at this hotel many times and can honestly say that every stay is better than the last. Customer service is first class, rates phenomenal for the location of this hotel; so close to everything that matters in Ottawa for a visitor.v Keep up the good work.
April 18, 2013
Rated 2.0 out of 5.0 by meanse Poor Value
the wireless rarely worked in our room and the price was way too much for what you received. My staff visits Ottawa 5-6 times per year and we will not stay there anymore.
April 18, 2013
Rated 4.0 out of 5.0 by ChowChow Good service and value
Been staying at this hotel for a few times. Large comfortable room. The front desk staff and the customer service agents are great. I leave a note for the maintenance staff and things got done when I return to my room. The gym is not big in the hotel but sufficient.
April 17, 2013
Rated 5.0 out of 5.0 by Bnwe Immaculate and well appointed
My stay was wonderful! Especially since I had just spent a few days at a supposed high end hotel in Toronto the week before, and suffered with over the top prices, and very dirty rooms.
I was so impressed with your hotel. Your staff were always so helpful and friendly, and your rooms are so well maintained. I plan on making a few trips to Ottawa this year and The Holiday Inn will definitely be my hotel!
April 12, 2013
Rated 2.0 out of 5.0 by mikey123 Below average holiday inn experience
I spent lots of nights at Holiday Inn hotels in North American and I found this Ottawa-Downtown HI experience below average. The property feels dated, the parking was sold out, and customer service was average.
April 11, 2013
Rated 1.0 out of 5.0 by MJMA RUDE!
Check in is at 1600 hrs and that is when we arrived to have to be told to wait by a rather rude young lady who didn't understand what the big deal was that we had to wait 15 mins, which actually turned into 45 mins. After she rolled her eyes at me, she adviced that there was no parking to go to this parking lot 3 blocks away. We we got there is was full and the rude young lady says "well i don't know what you want me to do about it!". Once checked in the rooms were too hot to be comfortable, the internet didn't work and hotel staff complained at us for everything and there were only two carts to load bags onto.
I have stayed in quiet a few hotels and i will be honest that this is the worst ever. The staff were rude, the hotel was not perpared and had no parking.
April 11, 2013
Rated 3.0 out of 5.0 by OntBusTraveller Friendly Staff...out of date hotel
During my stay, I found most of the staff to be very friendly. However, the hotel itself was a little outdated. The heat is on throughout the entire hotel including the rooms meaning an individual guest can't really control the climate in your room. When I asked the service rep, he said I had to open windows to get the heat down. The warm temperatures made the stay kind of uncomfortable even with all the windows open.
The restaurant food quality wasn't that good. Standard Holiday Inn menu for breakfast but was not up to par. I would not recommend any of my colleagues to stay here. For Ottawa, overpriced for what you got.
Outside of the restaurant, the friendly staff do their best to make up for the hotel's problems
April 4, 2013
Rated 5.0 out of 5.0 by Aquadoc Very good value; Poor WiFi in Room
Enjoyed my stay here. Great location. Staff was friendly and efficient. Room was spacious and comfortable. Only complaint: room WiFi was virtually worthless. Management is aware of this problem.
March 27, 2013
Rated 3.0 out of 5.0 by jepb room not good
bed had significant static :-( first time I see this in an hotel room. Water temperature fluctuated considerably while taking a shower.
Staff at restaurant was great!
my Priority club member was not recognized during check in but was later added to my stay
March 26, 2013
Rated 5.0 out of 5.0 by MS649 Holiday Inn Ottawa Cooper Street
The Cooper Street Holiday Inn provides great rooms/suites, excellent front desk reception, rooms/suites are spacious and parking is very convenient. The location is ideal because of its proximity to the shops/restaurants on Elgin Street as well as the downtown area and the Rideau Canal.
March 14, 2013
Rated 5.0 out of 5.0 by GymnasticsCoach An outstanding stay while in the nation's capital
The hotel is nestled in a great location downtown, walking distance to the Rideau canal and great restaurants. A very comfortable stay.
March 2, 2013
Rated 5.0 out of 5.0 by TropicalPearl Clean-Modern-Spacious Room-Excellent Breakfast
While staying in Ottawa for pure pleasure-we stayed at the downtown Holiday Inn. Excellent surprise to find our room very spacious(king suite) and clean. Something that is number one priority for us!
The breakfast which was included in our room rate was amazing. Had the Greek omelet which was very delicious,as was the coffee.
Easy walking distance to the National Arts Centre, which we attended, but really central to all of Ottawa's highlights. Wish we would of brought skates and stayed longer than one night.
The only cons I could say would be to upgrade the bathroom towels. They were old and very rough.
Pillows could be better quality also.
Overall: We would stay here again and would recommend it to our friends/family.
Thanks Holiday Inn Downtown for a pleasurable no hassle stay.
March 2, 2013
Rated 3.0 out of 5.0 by BMAN79 Nice hotel
Nice size room, with 2 double beds and a couch.
The kitchen area was handy to have.
Could NOT control heat in room with "themo",kept it off all night, forgot to tell front desk. at check out.
Disappointed about no pool or hot tub. thought I had read there was a hot hub.
Pleasant front desk staff.
February 25, 2013
Rated 5.0 out of 5.0 by nlaroc1 Great Loyalty Program Experience!
I am a frequent traveller with Holiday Inn and two other major chains. I often receive complementary upgrades while travellingT on business. This is the 4th time we have stayed on points (various hotels/chains) and it was by far, the best. Usually, I am bombarded by all the ways I cannot use my points, the rooms I cannot stay in. This was the opposite. When I contacted the hotel I explained this was an unusual need, not a vacation but rather that we were having our hardwoods floors replaced and needed to be out of the house for a week.
When we arrived, we discovered we had been upgraded to a suite which made the week so much easier and more pleasant.
February 10, 2013
Rated 4.0 out of 5.0 by tasia the room was comfortable and i could work well
my room was nice. However on the eve of my departure, the bed was made half way and the pillows placed on the other bed.( i have been to the hotel before and the room i had been given the time before had not been prepared before my arrival and the bed seemed to have been slept in and my room was changed.)
i usually order in each time i come to the hotel and last time the food was amazing but on my first night this time , the food was terrible. i ordered lamb curry and i got a bowl of fat instead of lamb. i did not order again the next night. i let them know the next day at the restaurant but no one got back to me. I would also like to add that in the morning for breakfast , we have to wait to be seated and no one is there to receive you when you come in. it takes a good 5 to 10 minutes.Other than that the room was pleasant and spacious
February 6, 2013
Rated 4.0 out of 5.0 by Greywatch Great location, good value
I have stayed here for years and have always had great service, comfortable and large rooms, cozy beds, very good staff. Especially handy to Rideau Canal. Great spot for runners, walkers. Can walk to restaurants.
One complaint-could really use a set of dumbbells in the fitness area. One machine needed repairs.
Ellipticals, bikes, treadmills are good.
January 23, 2013
Rated 5.0 out of 5.0 by bwirch Confortable bed and an great view
Staff was friendly and caring. Room was very clean and comfortable and quiet. Only thing wrong with my stay was when I entered the room for the first time it was about 30 deg cel. I turned down the heater and opened a couple windows and in no time it was fine. Hotel was a little bit out of the way so I caught a taxi instead of walked to my Downtown meetings.
January 20, 2013
Rated 4.0 out of 5.0 by tam23 Basic but clean
The room was a bit dated but very clean. Great work/office space. The bed seemed older than other Holiday Inn beds (perhaps this room is in need of an update?). We were offered an upgrade without asking which was much appreciated - true to their word for Priority Club Members! Unfortunately, we were unable to take it this time because we required two beds - I'm guessing the upgraded room would have offered a better rating.
I agree with another guest that the room temperature was way to hot. We turned the heat off and opened the windows (we had a corner room so windows on two sides#. We slept with all the windows open and the heat off, all through the night without a chill in the air #and it was -12 outside!#.
I was thankful for the underground parking #after driving 7 1/2 hours and through a snowstorm). It gave us a chance to defrost the car and comfortably bring our luggage in. The Window Wash Station was a welcome surprise! Something that I haven't notice before in other underground parking but it was very necessary after the snowstorm and much appreciated!
Overall, an enjoyable stay. Thank you!
January 15, 2013
Rated 5.0 out of 5.0 by Nic3216 Clean room, close to downtown and friendly staff
Staff was very friendly and knowledgeable about local attractions. Quick walk to downtown and parliament buildings. Room was clean and sheets washed daily with no polyester bed cover! Restaurant has a great breakfast!
January 15, 2013
Rated 5.0 out of 5.0 by DMB63 Great Location
The only minor "observation" is the quite slow wireless internet service in the guest rooms. This hotel is my "hotel of choice" during my business trips to Ottawa.
December 19, 2012
Rated 3.0 out of 5.0 by DeniseJMD The heat was unbearable at times, but the rooms were 'comfortable' otherwise
The heat in the common areas was terrible, and the room at times was also far too hot. That said, I found the rooms very nice (spacious, nicely furnished, and overall relaxing).
The room thermostats didn't seem to work well. Also, the air vents were quite dusty/dirty.
The washer and dryer weren't properly vented, so it was far too hot to do laundry as well.
The restaurant had pleasant staff, but again, too hot to sit, and not at all inviting. i.e. a 'generic' atmosphere.
I was surprised that there was only one luggage cart for use. At all other hotels I've stayed at, I've just been told to leave the cart in the hall and the staff would get it. In this case, I was asked where it was when I returned to the lobby and then had to go retrieve it (i was embarrassed and quite unimpressed by this)
The WIFI was very choppy.
Did not like the jacuzzi suite--it wasn't very romantic at all in the jacuzzi area (it had a 'cold' ambiance). Also, a small bubble bath should have been provided.
There should be more pillows on the king beds. I would suggest 6 when there are two occupants.
December 6, 2012
Rated 5.0 out of 5.0 by vintage51 GREAT STAY
Great hotel in an excellent location. The room upgrade we received was fantastic. My wife and I agree it was the most relaxing stay we have had in many years. Superb front desk staff who were friendly and knowledgeable.
December 6, 2012
Rated 5.0 out of 5.0 by Ralph1953 Stay at Holiday Inn- Cooper Street
Always greeted warmly by the front desk staff and one of your concierges the gentleman with the pony tail) always goes above and beyond the call of duty. As I come on a regular basis I feel quite at home
December 4, 2012