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Rated 4.5 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by comfortable and convenient I did not find the staff quite on the ball. I had an issue with lost luggage (not their fault - Delta - as in Don't Expect Luggage To Arrive) - but did not get the communication I would have expected as a courtesy from the front desk. Their call(s) were not prompt - I had to call them. No amenities offered as a Gold Member. Other than that, the property, the room, and everything else was great. October 23, 2014
Rated 4.0 out of 5.0 by Huge Room and Friendly Staff We had an excellent stay! We stayed in a large Jacuzzi tube suite! We really enjoyed our stay and would recommend this hotel to anyone! October 20, 2014
Rated 5.0 out of 5.0 by Great hotel This hotel does everything right. Good, room, friendly staff, they care about your comfort and getting it right every time. I always stay here when in KC area. October 20, 2014
Rated 3.0 out of 5.0 by Just little things (but a bunch of them) Spare shower parts laying on the bathtub Shower was luke warm at best hvac system was not working in the living room (we had a 2 room suite) Multiple lamps was not working We was in town for surgery and was on a very tight schedule, went to have breakfast at 6:20 and yep eggs was not ready yet. (Breakfast was supposed to be open at 6:00) The beds was very comfortable and the room was quiet. I am a very loyal HI customer, this one was a little disappointing to me. October 20, 2014
Rated 5.0 out of 5.0 by Clean, convenient location with a great staff This location is my first choice when visiting customers in this area. The staff is always friendly, and the servers in the lounge and restaurant really go out of their way for you. Good food too! October 20, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable Everything was great except the hot water was not really hot and had low flow. October 19, 2014
Rated 5.0 out of 5.0 by great hotel, recommend to everyone we have stayed here several times over the last few years. staff is friendly and helpful. hotel clean and comfortable. October 16, 2014
Rated 5.0 out of 5.0 by Great place to stay Room was large, clean and comfortable. Clean restroom. Bed was just right. Plenty of good pillows. Free breakfest was very good. October 15, 2014
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