Rated 4.4 out of 5 by 60
Rated 5.0 out of 5.0 by BiV999 Great Hotel
I have stayed at this hotel many times. I have always been impressed with the property, staff, rooms, hospitality and food.
November 25, 2013
Rated 4.0 out of 5.0 by bram114 Room was very clean and bed was comfortable.
The room was very clean and the bed was comfortable. The staff were friendly. However....they advertise that they have a "free comtinental breakfast" and they do, but you are out in a conference room off down the hall, while the patrons that want to PAY for breakfast get to sit in the eating area. It's almost like being discriminated against. They also only served breakfast until 9:00 on Sunday when we were told it would be until 10 each day. When the front desk clerk was ask about this she replied "well the paper you signed when you checked in said 9". No attempts to accommodate us at all so we had to hurry and check out so that we could go out and purchase breakfast that we thought was going to be free.
That is about the only negative thing, other than the hotel has been remodeled and all of the carpet changed except for the elevators. It looks bad and unfinished. The carpet needs to be changed in the elevator as well.
November 20, 2013
Rated 5.0 out of 5.0 by tinyksu Great Hotel
The staff is friendly, helpful and courteous. The rooms are
clean, inviting and comfortable. We stay here whenever we
come to Overland Park on medical business.
November 16, 2013
Rated 5.0 out of 5.0 by Denver90 Great night at Holiday Inn
Great property with fantastic beds and what looked to be recently updated rooms. Staff was friendly, knew me by last name, and had everything in order when I arrived. I left too early to try the breakfast so I have no review for that but everything else was great.
November 7, 2013
Rated 5.0 out of 5.0 by Amy123 Great Service
Bar service is great and check in is very efficient and friendly
November 2, 2013
Rated 5.0 out of 5.0 by Teri9609 Excellent customer service
Easy to get in and out with large, clean, and comfortable rooms. We stay here each time I have to have surgery at KU Hospital, Induan Creek campus.
October 30, 2013
Rated 1.0 out of 5.0 by Jimica Service was poor
I was unable to watch TV station I wanted. Desk sent up a person who blamed cable company. Then offered me another room. Ask him how that would make a difference ? He said he would call me back. No call.... Next night... I called front desk lady said it could be
Cable company but offered another room. I think I must look stupid ... Staff was not interested in my problem. The salad in bar was old and bad lettuce. Please understand the last questionnaire I gave the property all excellent reviews. Sorry your property does not meet the Standard of other HI
October 27, 2013
Rated 1.0 out of 5.0 by Vinnie4185 A lot to do on the customer service front
We booked a room with 2 double beds as we were with our girls for a soccer tournament. When we checked in they had moved us to an exec room with one bed. No good with 2 girls who don't sleep well on sofa beds. Staff couldn't help until Monday....Internet connection was poor too. It's well located but needs a customer service lesson.
October 16, 2013