Rated 4.3 out of 5 by 72
Rated 1.0 out of 5.0 by sparkey001 Does not Appreciate IHG members
I have stayed at this location for over 3 months this year. The management has recently decided that IHG Platinum Elite member is not worth their free breakfast, and has reduced the bonus points.
I have found another hotel that does appreciate my dedication and loyalty.
December 17, 2013
Rated 5.0 out of 5.0 by Dancing1 Nice Hotel
I would recommend this hotel to anyone. It is in a great spot and the rooms were clean and quiet.
December 12, 2013
Rated 3.0 out of 5.0 by alittledissappointed Not up to expectations
My most usual experience is admittedly not with Holiday Inn. I'm usually staying in Holiday Inn Express. The Holiday Inn Express brand is more consistently good. The Holiday Inn brand is not as consistent. This was a disappointment. I'm a platinum member and expect to be treated with some special amenities, like a bottle of water and snack when I arrive. The desk person said that IHG was not going to continue with those. I called the IHG line, and found that this was not true. I'm always unhappy when something I expect is taken away. The other thing that was not cool was that the water pressure was way low. The stay was probably not that horrible, but the little things tend to impact the whole impression.
December 9, 2013
Rated 5.0 out of 5.0 by Boston777 5 Great nights
We stayed here for 5 nights and found everything outstanding for the price. Good bar, good food, good bed. What elseis there.
December 5, 2013
Rated 5.0 out of 5.0 by BiV999 Great Hotel
I have stayed at this hotel many times. I have always been impressed with the property, staff, rooms, hospitality and food.
November 25, 2013
Rated 4.0 out of 5.0 by bram114 Room was very clean and bed was comfortable.
The room was very clean and the bed was comfortable. The staff were friendly. However....they advertise that they have a "free comtinental breakfast" and they do, but you are out in a conference room off down the hall, while the patrons that want to PAY for breakfast get to sit in the eating area. It's almost like being discriminated against. They also only served breakfast until 9:00 on Sunday when we were told it would be until 10 each day. When the front desk clerk was ask about this she replied "well the paper you signed when you checked in said 9". No attempts to accommodate us at all so we had to hurry and check out so that we could go out and purchase breakfast that we thought was going to be free.
That is about the only negative thing, other than the hotel has been remodeled and all of the carpet changed except for the elevators. It looks bad and unfinished. The carpet needs to be changed in the elevator as well.
November 20, 2013
Rated 5.0 out of 5.0 by tinyksu Great Hotel
The staff is friendly, helpful and courteous. The rooms are
clean, inviting and comfortable. We stay here whenever we
come to Overland Park on medical business.
November 16, 2013
Rated 5.0 out of 5.0 by Denver90 Great night at Holiday Inn
Great property with fantastic beds and what looked to be recently updated rooms. Staff was friendly, knew me by last name, and had everything in order when I arrived. I left too early to try the breakfast so I have no review for that but everything else was great.
November 7, 2013
Rated 5.0 out of 5.0 by Amy123 Great Service
Bar service is great and check in is very efficient and friendly
November 2, 2013
Rated 5.0 out of 5.0 by Teri9609 Excellent customer service
Easy to get in and out with large, clean, and comfortable rooms. We stay here each time I have to have surgery at KU Hospital, Induan Creek campus.
October 30, 2013
Rated 1.0 out of 5.0 by Jimica Service was poor
I was unable to watch TV station I wanted. Desk sent up a person who blamed cable company. Then offered me another room. Ask him how that would make a difference ? He said he would call me back. No call.... Next night... I called front desk lady said it could be
Cable company but offered another room. I think I must look stupid ... Staff was not interested in my problem. The salad in bar was old and bad lettuce. Please understand the last questionnaire I gave the property all excellent reviews. Sorry your property does not meet the Standard of other HI
October 27, 2013
Rated 1.0 out of 5.0 by Vinnie4185 A lot to do on the customer service front
We booked a room with 2 double beds as we were with our girls for a soccer tournament. When we checked in they had moved us to an exec room with one bed. No good with 2 girls who don't sleep well on sofa beds. Staff couldn't help until Monday....Internet connection was poor too. It's well located but needs a customer service lesson.
October 16, 2013
Rated 5.0 out of 5.0 by ScottDD Quiet Hotel with Excellent Location
We booked lodging with this hotel as we are Priority Club members with IHG. It was the only location we could find with availability during a recent event in Kansas City we attended. The room was spacious, clean and offered everything we needed including a refrigerator for food we had with us. Great location just off 435 that surrounds the Kansas City metro. My only suggestion: most hotels are offering a free breakfast with stays. Lets implement that here.
Overall very pleased with the hotel.
October 12, 2013
Rated 4.0 out of 5.0 by Franko68 Great location
I have to say location and rooms were clean. Staff was curtious and friendly. The only down side was brake fast was not complementary.
October 11, 2013
Rated 3.0 out of 5.0 by Manassasgirl Water not hot but very clean
I was a guest at the hotel for 4 nights and never got a hot shower. Even with the water turned all the way up. I had dinner in the restaurant one time and it was mediocre.
Other than that the property was clean and staff was friendly. The location is very near the convention center and I was able to walk back and forth.
September 25, 2013
Rated 5.0 out of 5.0 by treakle39 great location and excellent overall experience
we were attending a conference of Lions members from the USA and Canada. Location was ideal in regard to the convention center.
great free parking space.
September 25, 2013
Rated 5.0 out of 5.0 by vbarry Privacy for single traveler
When I travel I don't like people in my room. I also don't treat their place any different than my own home. I don't wash towels daily and believe in saving water when we can. So this time I was traveling alone and put up the Do Not Disturb sign. They listened and left a note that they respected my privacy. The staff was kind and informative since I had never been there before. Breakfast was well breakfast. Not great but not bad. Good variety.
September 25, 2013
Rated 5.0 out of 5.0 by Amy123 Business Travel
Very Convenient location and great staff. Staff is quick to respond to requests
September 23, 2013
Rated 5.0 out of 5.0 by Kayla2013 Nice room and convinience
We loved to stay in with all convenience... specially with non-smoking room. Nice room with microware and small fridge that was good for out kids. Out standing services. I would recommended for anyone looking for 3-4 stars hotels.
September 5, 2013
Rated 4.0 out of 5.0 by Crystal81 Breakfast
For the most part our stay was really good. The only thing we had a problem was with breakfast. I feel that cost was kind of high. I am a platinum member so I received one breakfast coupon but at other hotels when there were two adults I received two breakfast coupons. This is important to me because usually we are traveling with four boys so cost for eating needs to be low
September 5, 2013
Rated 5.0 out of 5.0 by Rachel77 Fantastic place to stay!
The Overland Park Holiday Inn is centrally located to the highway and LOTS of restaurants and stores. It has a pool (small, but it's an indoor/outdoor pool which is nice), a small workout facility (a couple of treadmills, bike, elliptical) which I used and liked, and is very clean. The room was very comfortable and all of the staff was super friendly. I would definitely recommend this hotel and I would stay there again if I'm ever in the area. The only thing that would make it better is if it had a complimentary continental breakfast.
Thanks for a great stay!!
September 4, 2013
Rated 5.0 out of 5.0 by Globalcindy Location is Great; Environment is Quiet and Restful
I hestitated at first to stay at the hotel, right next to the freeway. However, I must admit, I got a very good, quiet and restful sleep. And the breakfast is super! They even have staff that help with serving, with real china plates and silverware. Not like an ordinary hotel by the side of the road. And the value is great for the amenities of the hotel.
August 28, 2013
Rated 3.0 out of 5.0 by Mbob Doesn't cater to business travelers
Two things that need improvement:
1) Emailing confirmations and receipts. As a business traveler it is very inconvenient to have to go back and track these down.
2) When room is reserved should automatically be able to determine that the party is an IHG member. Apparently the two systems aren't tied together so you have to let them know at the desk that you are an IHG member or you will not get credit. And to make matters worse, you can't apply these points retroactively. So even if you can show that you were a member when you stayed there, they won't give you credit....kind of creates an "I got you!" kind of a feeling. This I have never seen at other chains, they seem to want to work with to get you points....
August 25, 2013
Rated 4.0 out of 5.0 by Boilerboat Stayed here many times
Very convient location. I like the bar and morning breakfast. Rooms are upgraded and modern. Very easy on and off the highway.
August 23, 2013
Rated 5.0 out of 5.0 by Paulhd2002 Very clean location, excellent friendly service.
Setting up reservation to come in one night early was handled by a very cheerful and helpful person at the front desk. Every thing was ready upon arrival. Room was very clean and comfortable with furnishings appearing fairly new. Daily room care was excellent.
If I go back to this area will stay at this hotel again.
August 22, 2013
Rated 4.0 out of 5.0 by soccerdude Excellent staff and great price
We have stayed in this particular hotel every time we are in Kansas City for our kid's sporting events. The hotel staff is always EXCELLENT. The kids enjoy the indoor/outdoor pool area. The exercise room is average at best, but there are lots of great running spots around the area. Very accessible to the Overland Park Soccer Complex (less than 10 minutes away#. Hotel is right off the 435 and east #you can't miss it) so no driving through the city looking around for a sign. Never had a bad experience.
August 21, 2013
Rated 2.0 out of 5.0 by Runner27 Business Travel
Overall cleanliness was good. My bathroom had a "smelly feet" odor that never went away.
August 14, 2013
Rated 5.0 out of 5.0 by PlatinumMember2013 Highly Recommend
Great Hotel, Friendly Staff, Great Location. Food at Restaurant was very good and priced right.
August 12, 2013
Rated 5.0 out of 5.0 by Amy123 Business and Leisure
Brought the 6 year old granddaughter for some back to school shopping while grandpa worked. We had the Holiday Inn van take us to a shopping spot. The driver was able to take us on a moments notice.
August 12, 2013
Rated 5.0 out of 5.0 by Algeno Great
Other than no hot water in my initial room. I have no complaints. That was taken care of immediately
August 12, 2013