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Rated 4.4 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Business Travel Very Convenient location and great staff. Staff is quick to respond to requests September 23, 2013
Rated 5.0 out of 5.0 by Nice room and convinience We loved to stay in with all convenience... specially with non-smoking room. Nice room with microware and small fridge that was good for out kids. Out standing services. I would recommended for anyone looking for 3-4 stars hotels. September 5, 2013
Rated 4.0 out of 5.0 by Breakfast For the most part our stay was really good. The only thing we had a problem was with breakfast. I feel that cost was kind of high. I am a platinum member so I received one breakfast coupon but at other hotels when there were two adults I received two breakfast coupons. This is important to me because usually we are traveling with four boys so cost for eating needs to be low September 5, 2013
Rated 5.0 out of 5.0 by Fantastic place to stay! The Overland Park Holiday Inn is centrally located to the highway and LOTS of restaurants and stores. It has a pool (small, but it's an indoor/outdoor pool which is nice), a small workout facility (a couple of treadmills, bike, elliptical) which I used and liked, and is very clean. The room was very comfortable and all of the staff was super friendly. I would definitely recommend this hotel and I would stay there again if I'm ever in the area. The only thing that would make it better is if it had a complimentary continental breakfast. Thanks for a great stay!! September 4, 2013
Rated 5.0 out of 5.0 by Location is Great; Environment is Quiet and Restful I hestitated at first to stay at the hotel, right next to the freeway. However, I must admit, I got a very good, quiet and restful sleep. And the breakfast is super! They even have staff that help with serving, with real china plates and silverware. Not like an ordinary hotel by the side of the road. And the value is great for the amenities of the hotel. August 28, 2013
Rated 3.0 out of 5.0 by Doesn't cater to business travelers Two things that need improvement: 1) Emailing confirmations and receipts. As a business traveler it is very inconvenient to have to go back and track these down. 2) When room is reserved should automatically be able to determine that the party is an IHG member. Apparently the two systems aren't tied together so you have to let them know at the desk that you are an IHG member or you will not get credit. And to make matters worse, you can't apply these points retroactively. So even if you can show that you were a member when you stayed there, they won't give you credit....kind of creates an "I got you!" kind of a feeling. This I have never seen at other chains, they seem to want to work with to get you points.... August 25, 2013
Rated 4.0 out of 5.0 by Stayed here many times Very convient location. I like the bar and morning breakfast. Rooms are upgraded and modern. Very easy on and off the highway. August 23, 2013
Rated 5.0 out of 5.0 by Very clean location, excellent friendly service. Setting up reservation to come in one night early was handled by a very cheerful and helpful person at the front desk. Every thing was ready upon arrival. Room was very clean and comfortable with furnishings appearing fairly new. Daily room care was excellent. If I go back to this area will stay at this hotel again. August 22, 2013
Rated 4.0 out of 5.0 by Excellent staff and great price We have stayed in this particular hotel every time we are in Kansas City for our kid's sporting events. The hotel staff is always EXCELLENT. The kids enjoy the indoor/outdoor pool area. The exercise room is average at best, but there are lots of great running spots around the area. Very accessible to the Overland Park Soccer Complex (less than 10 minutes away#. Hotel is right off the 435 and east #you can't miss it) so no driving through the city looking around for a sign. Never had a bad experience. August 21, 2013
Rated 2.0 out of 5.0 by Business Travel Overall cleanliness was good. My bathroom had a "smelly feet" odor that never went away. August 14, 2013
Rated 5.0 out of 5.0 by Highly Recommend Great Hotel, Friendly Staff, Great Location. Food at Restaurant was very good and priced right. August 12, 2013
Rated 5.0 out of 5.0 by Business and Leisure Brought the 6 year old granddaughter for some back to school shopping while grandpa worked. We had the Holiday Inn van take us to a shopping spot. The driver was able to take us on a moments notice. August 12, 2013
Rated 5.0 out of 5.0 by Great Other than no hot water in my initial room. I have no complaints. That was taken care of immediately August 12, 2013
Rated 1.0 out of 5.0 by Don't leave anything in the room The hotel was fine until a couple hours into our car trip home my daughter realized she left her souvenir bag with a shirt, ring, and some other souvenirs from a Taylor Swift concert in the hotel room. We called right away and the front desk did nothing to try and find it. They told us we would have to wait until the next day and they would check with housekeeping. The next day they did not call so I called again and was basically put off again. So my husband called and again got the run around about how it was not found. Well of course it was not found. It was stolen. All though my daughter did jeopardize it by leaving it in the room, my guess is whoever cleaned that room took it. If you find something that is yours and keep it that is stealing. The hotel knows who cleaned that room and therefore knew who had it. They just did not seem to care about it. I know this sounds like a "First World Problem" but what bothered us the utter disregard the hotel had for us and that someone would actually keep something that is not theirs and could easily have returned it to the rightful owners. August 9, 2013
Rated 4.0 out of 5.0 by Great experience This was one of my better stays. I would say a top 3 August 5, 2013
Rated 3.0 out of 5.0 by Room 523 on 26 and 27 July The staff was friendly and very helpful. Room 523 was not in the best of shape. Wallpaper was peeling from the east wall, the door to the hallway was out of adjustment and had to be forced closed, and the water pressure in the shower/tub was so low it was difficult to activate the shower. All of these problems were provided to the desk staff as we departed. August 2, 2013
Rated 5.0 out of 5.0 by Good bar and food I was in town for work and the Bartender John was outstanding. Very knowledgable of the area and easy to converse with during my dinners. Menu needs to be upgraded, but the food was good and always hot. The staff did a great job overall and will stay here again. July 26, 2013
Rated 2.0 out of 5.0 by Disappointed Around 9:30 PM my wife was in the bathroom when the ceiling in our bathroom began to rain from the room above. Do not know what was raining from the ceiling and don't want to know. My wive, who was ready for bed, was very wet. We immediately called the operator and were put on hold for several minutes. We requested a new room which we received. We had NO help moving and had to go to the lobby to get the cart to move all of our luggage (we were staying for 4 days). The individual that came to the room and gave us our new room key was polite. We had to move from the 4th floor to the 2nd floor big pain. By the time we got to the new room and settled down, my wife a new shower, it was 10:30 and we were anything but relaxed. We were given one free breakfast for our trouble. We were not satisfied with the token offer. I expect more from Holiday Inn. We are a priority club member. July 12, 2013
Rated 5.0 out of 5.0 by Great Staff and Very Clean Comfortable rooms. Staff could not be more responsive. July 8, 2013
Rated 5.0 out of 5.0 by admin. assistant Our organization had a 3 day meeting at this hotel and we were VERY please with the service. The entire staff did a wonderful job of taking care of our every need, right down to helping me send out a FedEx letter. Our entire staff was very please with the service we received. Thank you Holiday Inn Staff for being such caring folks. June 30, 2013
Rated 5.0 out of 5.0 by Comfortable and clean, plenty of pillows So enjoyed staying at this hotel again, it was our second time. The staff was very congenial and helpful. It was so nice to have the restaurant and bar available. I would recommend this hotel to anyone. It was close to where we were visiting and easy to get around even though there was a lot of traffic. We plan to stay at this hotel again when we return to Kansas June 26, 2013
Rated 5.0 out of 5.0 by Handsome on the Hill Everything about this Holiday Inn was welcoming and satisfying. The location was very convenient. The edifice itself was remarkably handsome, indeed, including the entire exterior and interior, and especially the room in which I stayed. Also, the very cheerful and courteous staff matched the inn's ambiance perfectly. I wouldn't change a thing about this facility. You have everything exactly right. Thank you for the feeling of comfort, safety, and cleanliness, throughout my stay, which helpd me get a much needed rest. June 25, 2013
Rated 5.0 out of 5.0 Great place This is one of my favorite hotel to stay in. The staff is very friendly and makes you feel at home. The rooms are always clean and very comfortable. June 23, 2013
Rated 4.0 out of 5.0 by Not sure what this mean The plumbing seemed to have a problem in many rooms. That needs attention. Also the toilets are very low. The beds were quite lovely and very comfortable. Room sizes were very nice. Thanks for the info on tornado warnings onthe bed. It was comforting to know what to do in case there was a problem. Service in restaurant was excellent. May 25, 2013
Rated 5.0 out of 5.0 by Frequent Business Traveler This is a regular stop. The staff anticipates our needs and are very friendly. This is 1 of 3 hotel stays this week and it far exceeds the other hotels in service and comfort. May 22, 2013
Rated 4.0 out of 5.0 by Customer Service/PCM recognition Asked for water and Staff asking if we got water already when we did not. Seriously? May 19, 2013
Rated 5.0 out of 5.0 by Nice hotel I normally don't eat dinner at HI restaurant but I was tired and didn't want to go out so I decided to have dinner at hotel's restaurant, I'm glade I did it's turned out the food here was very good. May 13, 2013
Rated 5.0 out of 5.0 by Staff You won't find better staff at any other hotel. From check in to check out, all needs are met promptly. May 12, 2013
Rated 5.0 out of 5.0 by it`s great place we love coming to your great hotel, its where we get great sleep.the food the staff, its just great place May 3, 2013
Rated 3.0 out of 5.0 by NBC If you watch NBC tv; check your room. Only some rooms have NBC. The answer given was it's a problem with the cable company. This isn't just a one time issue. I stay at this property a few times a month and it is an ongoing issue. LD May 3, 2013
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