Rated 4.0 out of 5 by 92
Rated 5.0 out of 5.0 by RiveraRiveria We melted into this hotel like a Sunday afternoon
The people here are very nice. It has a great vibe that made us feel as though we made the right choice. You just never know sometimes despite reading reviews and this place delivered on it's promise. It's newly refurbished and up to date. I thought I should note that I needed a new battery for my remote and it was delivered within 5 minutes. We enjoyed the full service Green Mill restaurant for breakfast each day as well.
July 19, 2014
Rated 5.0 out of 5.0 by traveling_man comfortable bed and great room
The staff was very attentive and the room was wonderful.
The Internet was extremely slow, where it was not working after 5pm (or so slow it felt that way)
notified the front desk and they gave me a number to call. I would have expected them to make the calls and get someone to look at it.
July 16, 2014
Rated 1.0 out of 5.0 by Unhappy2014-2 Poor Showing
Review title says it all. Thermostadt didn't work, my request for repair was ignored and staff offered a worthless discount for my very poor experience.
July 14, 2014
Rated 5.0 out of 5.0 by MbopMbop Follow the Yellow Brick Road
Well, we didnt see any Tinmen or Flying monkeys but we did have a great stay. I'm telling my coworkers to come here when they are the area. The hotel is fresh & the staff was happy to help direct me around town. The restaraunt attached had a great menu and the bartender Anthoney was very accomadating. We thought the flavored water in the lobby was really nice and refreshing as well.
July 13, 2014
Rated 3.0 out of 5.0 by Suz2005 No complimentary breakfast
The hotel was great except for the fact that most Holiday Inns provide a complimentary breakfast - this one does not. For what would have cost us $60 in the hotel restaurant, we went down the street to Denny's and paid $25.
July 11, 2014
Rated 3.0 out of 5.0 by sxk1 Needs better sound proofing
Stayed in the Suites section, on the ground floor. The room above me had very noisy floorboards and a very squeaky bed - obviously needs some better sound proofing. You could hear people getting in and out of bed and walking around, and late at night it's enough noise to keep you awake.
Also, when I checked in, I was told there was not a room available for the first night (despite me having a "guaranteed" booking) and I was sent to a competitor's hotel about 20 miles away - on the opposite side of Kansas City. Yes, Holiday Inn did arrange this and pay for this, but this was not the expected conclusion to a 24hr+ journey, running on a complete lack of sleep, in the dark. Note this was a TWO WEEK stay for a near-platinum level customer... :(
(For what it's worth, the competitor's hotel I was booked into was AWFUL....but that's another story...)
The compensation for these problems? 1000 points. I've had 5x that (without asking, I should say) for less inconvenience in other IHG locations :(
June 30, 2014
Rated 5.0 out of 5.0 by Forestrysavior A great stay!
It just doesn't get any simpler when you travel. Nobody wants to spend a trip critiquing everything. This place just felt right. Efficient, clean, friendly.
June 30, 2014
Rated 5.0 out of 5.0 by Shawn N Great Stay
Our rooms were clean and large. Little kitchen was great. Not enough plug in's but did ok. The halls were clean and parking was good. Stayed by the pool but noise level wasn't disturbing.
June 26, 2014