Rated 4.0 out of 5 by 89
Rated 3.0 out of 5.0 by sxk1 Needs better sound proofing
Stayed in the Suites section, on the ground floor. The room above me had very noisy floorboards and a very squeaky bed - obviously needs some better sound proofing. You could hear people getting in and out of bed and walking around, and late at night it's enough noise to keep you awake.
Also, when I checked in, I was told there was not a room available for the first night (despite me having a "guaranteed" booking) and I was sent to a competitor's hotel about 20 miles away - on the opposite side of Kansas City. Yes, Holiday Inn did arrange this and pay for this, but this was not the expected conclusion to a 24hr+ journey, running on a complete lack of sleep, in the dark. Note this was a TWO WEEK stay for a near-platinum level customer... :(
(For what it's worth, the competitor's hotel I was booked into was AWFUL....but that's another story...)
The compensation for these problems? 1000 points. I've had 5x that (without asking, I should say) for less inconvenience in other IHG locations :(
June 30, 2014
Rated 5.0 out of 5.0 by Forestrysavior A great stay!
It just doesn't get any simpler when you travel. Nobody wants to spend a trip critiquing everything. This place just felt right. Efficient, clean, friendly.
June 30, 2014
Rated 5.0 out of 5.0 by Shawn N Great Stay
Our rooms were clean and large. Little kitchen was great. Not enough plug in's but did ok. The halls were clean and parking was good. Stayed by the pool but noise level wasn't disturbing.
June 26, 2014
Rated 5.0 out of 5.0 by happytoreview Enjoyable 4 night stay!
I had a few choices when we were planning on staying for this wedding. I looked at reviews for weeks. We finally chose and reserved our room in advance. When we got there, I was pleasantly surprised at how nice the room was. I was nervous about complaints people had online, but we enjoyed our stay with no real problems at all. My husband liked the restaurant food, as he went down for breakfast 2 mornings. I was very thankful the hotel staff was considerate when we put out our "quiet please" sign because my 2 year old son couldn't fall asleep and so we slept in every day. They were very kind to come back later to take care of our room. I would recommend staying there.
June 26, 2014
Rated 4.0 out of 5.0 by bg545 Hotel is fine but skip the restaurant
Hotel services were very good. Employees were knowledgeable and courteous. Facilities were clean and sufficient. Restaurant was overpriced and it took us two hours to get our meal. We told the management and no effort was made to make things right. When you stay here, eat out or bring in your own food.
June 24, 2014
Rated 5.0 out of 5.0 by Higgy58 Great staff in every department
The staff at the Holiday Inn were great, from the front desk personal changing our room due to the smell of smoke, to the cleaning ladies giving us extra towels. Everyone was so helpful and always smiling and offering to help. We had a great time and I would encourage my family to stay there.
June 23, 2014
Rated 4.0 out of 5.0 by Farmer G Mirrors in room
We enjoyed our stay in a suite that was a great value. It did not have a full length mirror. That is the only thing that I felt was lacking in our stay. Great Place to stay.
June 22, 2014
Rated 2.0 out of 5.0 by laurien Not a very good exprrience
Very bad experience. Would not recommend this hotel.
June 19, 2014