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Rated 4.2 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by Excellent Service, Wonderful Front Desk Manager I had a wonderful stay thanks to Alan at the front desk. My company was supposed to have a reservation for me which I found out at arrival I was not in the system. Alan was extremely helpful in assisting me during check-in and through checkout. He went above and beyond the call of duty by also searching for my rewards number and letting me know it was in the system an hour after check-in. I would highly recommend this hotel based on the level of service from the staff. Rest assured if I ever get into this area again, this hotel will be my #1 choice based on my experience. January 25, 2014
Rated 5.0 out of 5.0 by Repeat customer Stayed here several months ago and really appreciated the staff service and the comfortable room. Hotel is conveniently located. Easy choice to return. Was not disappointed. January 19, 2014
Rated 5.0 out of 5.0 by Great Service. Excellent Hotel Enjoyed every aspect of our stay. Front desk staff was very friendly and knowledgable. I had accidently booked online for the wrong day but they took care of everything, transferring my stay to the correct date. My daughter loved the pool. You could swim from the inside to the outside and the water was warm even though it was freezing outside. Room and bed were both very comfortable and appeared to be newly remodeled. We ordered breakfast to our room and the food arrived in ten minutes and was very good. I would highly recommend this hotel. January 5, 2014
Rated 5.0 out of 5.0 by 2nd time We stayed here last time we were in the Kansas City area, a very nice place. Will stay at again when we visit the family again. January 1, 2014
Rated 5.0 out of 5.0 by exallent I had a very nice stay , everyone was very helpful, especially Lury & Sandra December 25, 2013
Rated 5.0 out of 5.0 by Central to the best BBQ! We were in KC a couple weeks ago and really enjoyed this hotel. The rooms were great (even though we were not in a remodled room). The room was very nice, clean, and well maintained. Very nice bedding with superb pillows. HD flat screen with room service that brougt an awesome pizza from the Green Mill, We left town and stopped at Gate's BBQ which was recommended from the nice guy at the desk. It was the best BBQ we have ever had!. Lot's of parking and a great staff. A housekeeper named Rosa is worth mentioning because she went out of her way to fill a couple requests. What a lovely hotel. December 23, 2013
Rated 3.0 out of 5.0 by Remodel and more Our stay over Thanksgiving was less than desirable. Our room was quite old: tiles around tub were separating from wall, curtains dirty, floor stained, door connecting rooms had broken handle, etc. Perhaps they will remodel this section next. The staff that greeted me didn't really greet me. Instead, my room selection was put into question, the corporate staff was doubted, my room availability was doubted (blaming the phone people at corporate for not knowing what goes on at the hotel), and after waiting a while my reservation was indeed confirmed to exist. This hotel is the only bad mark in all my experiences at Holiday Inns of any variety. December 9, 2013
Rated 5.0 out of 5.0 by Stopped because it was Holiday Inn. Stayed because of the service. We have traveled throughout the Midwest and came here for a wedding. I have been known to leave somewhere if I wasn't comfortable. The first words I heard were "good afternoon and welcome". I know it seems small but I felt genuinely appreciated that "I" chose this hotel. Too many times businesses think they are doing people a favor for allowing them to offer their services. I'd rather sleep in my car than to feel unappreciated. The rooms were clean, the place was alive with people but not too busy. We were able to relax and enjoy the occasion. Hat's off to ya Holiday Inn in Overland Park. The location off 87th street put us central to everything we needed to get to. December 8, 2013
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