Rated 4.0 out of 5 by 95
Rated 5.0 out of 5.0 by MAustin88 Outstanding Staff and Room Quality
Stayed here just under 2 weeks for work and I was blown away by the outstanding service I received. Could not be more impressed with the front desk, house keeping and even attached restaurant staff (especially Stacey at the front desk, who really went above and beyond to handle every little concern I brought him). Prime example of this: One evening I left for twenty-thirty minutes to go run and happened to simply mention to Stacey on my way out that although my A/C was on full blast it still seemed a bit hot in my room. I heard him radio maintenance right away and long story short when I came back not even 30 minutes later, my entire A/C unit had been replaced!!! Turn around time like that is just unheard of at night in a hotel.
Another example is the attention to detail of the housekeeping staff. Every room comes with soft pillows and firm pillows. After staying there for two weeks they noticed that I was constantly using the firm pillows on a certain side of the bed and just began making the bed that way for me! I know this is such a small thing, but it really goes a long way in showing a customer how much you care.
Finally, I have to give a shout out to the restaurant employee at the Green Mill who tracked me down by reprinting my receipt and getting my name in order to work with hotel staff to rightfully return some work documents I had inadvertently left at the restaurant. He was truly a lifesaver.
Don't know what else to say except that when I need a hotel in this area, I'm not going to stay anywhere else.
July 25, 2014
Rated 4.0 out of 5.0 by sschill OP Holiday Inn
Decent accommodations for the price. Easy access to various highways.
July 23, 2014
Rated 3.0 out of 5.0 by ts, az Comfortable beds noisy air conditioning
The room was clean and beds comfortable, but the air conditioning unit was so loud when it kicked on and off that we couldn't sleep. I finally turned it on the fan only so it continuously ran but then the temperature wasn't so great. The Wi Fi was terribly slow. I asked about the deal with the breakfast included and the way it was explained was that I could add $12.00 to my bill and they would issue me a $10.00 discount with the restaurant there. Wow! What a deal!
July 22, 2014
Rated 5.0 out of 5.0 by RiveraRiveria We melted into this hotel like a Sunday afternoon
The people here are very nice. It has a great vibe that made us feel as though we made the right choice. You just never know sometimes despite reading reviews and this place delivered on it's promise. It's newly refurbished and up to date. I thought I should note that I needed a new battery for my remote and it was delivered within 5 minutes. We enjoyed the full service Green Mill restaurant for breakfast each day as well.
July 19, 2014
Rated 5.0 out of 5.0 by traveling_man comfortable bed and great room
The staff was very attentive and the room was wonderful.
The Internet was extremely slow, where it was not working after 5pm (or so slow it felt that way)
notified the front desk and they gave me a number to call. I would have expected them to make the calls and get someone to look at it.
July 16, 2014
Rated 1.0 out of 5.0 by Unhappy2014-2 Poor Showing
Review title says it all. Thermostadt didn't work, my request for repair was ignored and staff offered a worthless discount for my very poor experience.
July 14, 2014
Rated 5.0 out of 5.0 by MbopMbop Follow the Yellow Brick Road
Well, we didnt see any Tinmen or Flying monkeys but we did have a great stay. I'm telling my coworkers to come here when they are the area. The hotel is fresh & the staff was happy to help direct me around town. The restaraunt attached had a great menu and the bartender Anthoney was very accomadating. We thought the flavored water in the lobby was really nice and refreshing as well.
July 13, 2014
Rated 3.0 out of 5.0 by Suz2005 No complimentary breakfast
The hotel was great except for the fact that most Holiday Inns provide a complimentary breakfast - this one does not. For what would have cost us $60 in the hotel restaurant, we went down the street to Denny's and paid $25.
July 11, 2014