Rated 4.1 out of 5 by 51
Rated 3.0 out of 5.0 by DisplacedCalifornian Remodel and more
Our stay over Thanksgiving was less than desirable. Our room was quite old: tiles around tub were separating from wall, curtains dirty, floor stained, door connecting rooms had broken handle, etc. Perhaps they will remodel this section next.
The staff that greeted me didn't really greet me. Instead, my room selection was put into question, the corporate staff was doubted, my room availability was doubted (blaming the phone people at corporate for not knowing what goes on at the hotel), and after waiting a while my reservation was indeed confirmed to exist.
This hotel is the only bad mark in all my experiences at Holiday Inns of any variety.
December 9, 2013
Rated 5.0 out of 5.0 by Frityfan65 Stopped because it was Holiday Inn. Stayed because of the service.
We have traveled throughout the Midwest and came here for a wedding. I have been known to leave somewhere if I wasn't comfortable. The first words I heard were "good afternoon and welcome". I know it seems small but I felt genuinely appreciated that "I" chose this hotel. Too many times businesses think they are doing people a favor for allowing them to offer their services. I'd rather sleep in my car than to feel unappreciated. The rooms were clean, the place was alive with people but not too busy. We were able to relax and enjoy the occasion. Hat's off to ya Holiday Inn in Overland Park. The location off 87th street put us central to everything we needed to get to.
December 8, 2013
Rated 5.0 out of 5.0 by Farmgirl66 Superb Staff and Overall Wonderful Experience
For the last two years, we have stayed a number of times at the Holiday Inn, Overland Park West. The rooms are comfortable and clean. The staff couldn't be more accomodating. Alan, Nury, Rosanne, Stacey, and Veronica have helped to make us feel at home every visit. Oh, yes . . . the Green Mill Restaurant is excellent as well.
December 6, 2013