Rated 4.3 out of 5 by 152
Rated 4.0 out of 5.0 by happy portsmouth Close to oxford
This hotel is very functional and close to Oxford. The hotel has a taxi service charging 10,00 to the city, but we found a company able to charge 30% less.
The hotel is well maintained, we had a good offer for room and breakfast, our main concern was that on check - in when we asked for a newspaper for Sunday morning, ( which is a real treat for us, having to work weekends)
The receptionist told us at weekends we had to pay for newspapers, which I said I quite understood, and was more than willing to do so.
However, we did not get our paper, when I rang down on Sunday 9.00 a.m. I was informed that the newspapers had not arrived, and if they did not arrive within 20 minutes someone would pop out and get us one.
We never did recieve a newspaper and I mentioned this to the receptionist and DM on departure.
I have worked in hotels for 28 years for Hilton, and Devere and
would never allow this to happen to a guest.
I feel the hotel obviously, has an issue with weekend guests on a cheaper package, newspapers delivered to your room is frowned on , we were not offered help with our luggage, despite us struggling and being in room 343 which was a long way from reception.
Finally, dead on 11.00 a.m. the D M come round the tables at breakfast to let us know the buffet was now closing ( I just hope all guests made it in time)
January 8, 2014
Rated 4.0 out of 5.0 by Rigoleuse Comfortable
Great stay but disappointed when staff told us we would have to pay for internet when your website said internet would be free to all ihg members from 2014
January 8, 2014
Rated 4.0 out of 5.0 by ZA78 very good short visit
I stayed there overnight arriving after midnight
Room upgraded, breakfast very good
the only downsides are the following
the complimentary internet was very slow that indeed to switch the wifi off the iPad and use the 3G.
last time I stayed in Holiday inn (different branch) I was offered a choice between a free drink or extra reward points, this didn't happen. after I checked out ( and told the reception staff) I stayed for a course at the hotel till 5 pm, I felt it would be nice if I have internet access while I am doing so.
January 8, 2014
Rated 3.0 out of 5.0 by Londonjin Nice room and health club, shame about the beds and wireless connection
I am an IHG customer and I booked directly. I asked for a quiet room and I was given that. The website offered free internet connection but when I arrived this was only applicable from 2014. In this day of cheap internet connection, charging for WiFi is not appropriate.
The room was nice but I found the bed too hard. I like hard beds but this was a bit like sleeping on the floor over a thin blanket and I woke up several times during the night. The TV seemed to direct the guest to pay movies. I just wanted normal TV and the freeview channels were reduced and the numbers were programmed incorrectly.
The health club (steam room, exercise room and spa) were very good. The women's showers need cleaning.
Breakfast was good but the berries were half frozen. Nice hotel but can be improved.
January 6, 2014
Rated 3.0 out of 5.0 by Spagbol123 Good solid 3 star experience
Booked standard rooms in a relatively modern hotel with average rooms and and excellent gym/spa.
No recognition whatsoever for Platinum status which is disappointing given the more stringent qualification requirements this year. Not even a drinks voucher or any status comment at check in, which was pretty tight.
January 2, 2014
Rated 4.0 out of 5.0 by Lydia911 Helpful staff
Hotel room is clean and tidy. Price is cheap. 5 minute drive to arrive Oxford town.
December 28, 2013
Rated 5.0 out of 5.0 by Sam73 A great experience
I was thoroughly impressed with this holiday inn. Surely it is one of the hotels with much better facilities than many others.
Clean, well maintained and inviting facilities.
The pool and spa were very impressive and well kept.
Free parking, extended check out we're added bonus.
The reception was more business like, may be a few more smiles would do no harm.
Food was good and service staff was excellent. However the menu is typical of the chain and limited in vegetarian options. So if one is staying for 2-3 nights suggest not to rely on it for dinner.
But overall a high rating
December 26, 2013
Rated 5.0 out of 5.0 by Snuffles Great Service from start to finish
From the warm cordial welcome to the speedy settlement arrangement everything was first class - thank you!
Breakfast was superb and enjoyed in a clean comfortable environment.
Evening meal was as good as anything nearby and better than most, good attentive service!
Room was more than expected with a modern and clean bathroom, large sleeping area and very comfortable mattress!
December 20, 2013
Rated 5.0 out of 5.0 by ClareandPascal17600 Excellent hotel for children
We were 4 adults, 2 babies and a 3 year old, excellent facilities for parents with children and very helpful staff. Really well equipped for a break with young children. Would definately stay again. Only thing that was maybe not so good was the price of the wine...rather exspensive at over £20 a bottle.
December 18, 2013
Rated 3.0 out of 5.0 by Chris196449 Comfortable Bed, nice Staff
Nothing wrong with the basics but;
Non Smoking room which stank of cigarettes, also... it continues to irritate me that Holiday Inn expects people to pay for internet access while staying at their hotel.
Restaurant food was poor value.
December 16, 2013
Rated 5.0 out of 5.0 by Niknack Oxford, Peartree - a great place to stay
We had a really good stay in Oxford & would recommend this hotel to anyone who wants a good value for money hotel stay. The staff are friendly and helpful, the food excellent & the facilities, particularly the sports club, are first class. Fantastic, thank you.
December 16, 2013
Rated 4.0 out of 5.0 by NicT Well done - a wonderful family Christmas gathering
When the hotel called us to say they were bumping us out of the restaurant in favour of a large corporate Christmas party alarm bells began to ring. We expected our party (15 people) would be lost amongst the chaos of Christmas festivities but with 2 days notice and children and my 90 year old mother in the party we simply could not re-arrange.
From the moment we arrived we were made to feel welcome. The desk staff were engaging, friendly and helpful. They took time to assure us that we would have a good time. During the evening the Maitre D' attended to our every request. He personally made sure my 90 year old mother was comfortable and got everything she needed. The waiters were efficient and friendly and the food was excellent. We even had a brief visit from the Head Chef to check on our requirements.
I stay in Holiday Inns across Europe and this hotel sets the standard for customer service. Well done and thank-you.
December 16, 2013
Rated 4.0 out of 5.0 by Bigboab Nice place to stay
Like most Holiday Inns you know what standards to expect. Reasonably comfortable accommodation, well kept interior a reasonable evening meal and a great breakfast to set you up for the day. Like all hotels the drinks are a bit expensive. The bed was a bit firm but still had a good nights sleep.
December 10, 2013
Rated 5.0 out of 5.0 Consistently excellent
I have been staying at this hotel every week since June, the staff have always been very welcoming from my first stay.
The rooms are comfortable, clean and are well maintained. On the odd occasion I have had to report something, a bulb out for example, the staff have dealt with the issue immediately.
As business traveller the convenience of room service is always very important, I have had both breakfast and evening meals via room service and the quality of the food / delivery service is equally as good as that delivered in the restaurant.
The restaurant, although only offering a limited menu (as with most hotels in this price bracket), offers an excellent standard of food and terrific service.
I cannot recommend this hotel enough.
December 5, 2013
Rated 5.0 out of 5.0 by Bruegel Fantastic stay
We had a really relaxing lovely stay
Good food ,comfy bed very attentive friendly and helpfull staff
Although very close to main road the room was very quiet and peaceful ,
Great place to leave the car behind for a couple of days,the park and ride is just a short stroll across the car park,after your culture or shopping trip ,it's great to relax in the spotless spa or just relax in the bar..
December 1, 2013
Rated 5.0 out of 5.0 by CR4ZYHORSE Great overall experience
Well located for Oxford and outlying technology parks and sites, the Holiday Inn offers top quality services and amenities.
Excellent fitness room in the adjacent health club, very nice restaurant and bar area.
Quiet clean and comfortable rooms and ample public space, my only criticism would be that at busy periods, it can take a while to get service in the bar / lounge area, but this is more than compensated for by the friendly and helpful staff.
December 1, 2013
Rated 3.0 out of 5.0 by Shei1 Disappointing
We found our room was a bit shabby; there were scuff marks on surfaces, the furniture was old and the bathroom was showing signs of wear. The bed was not particularly comfortable. The breakfast was uninspiring-very ordinary.
The swimming pool was good, though my locker was dusty.
November 28, 2013
Rated 4.0 out of 5.0 by Rayor 比中国的酒店差多了
November 25, 2013
Rated 4.0 out of 5.0 by tina1964 30 years in the NHS
I stayed at this hotel with 7 of my friends with whom I had trained as a nurse 30 years ago in Gloucester. We all live in different places hence the decision to go to Oxford being a mid ground venue.
The staff were very friendly on arrival, the room was comfy, the bathroom clean and the bed lovely. The bed was much more comfy than the Premier Inn who promise comfort.
We stayed at the hotel for a meal and although the wine was expensive, the food was excellent. The service was excellent too. We did negotiate a little deal for the wine but I think a better deal could have been reached.
The breakfast was good and very filling although I had to hunt around for cutlery as staff had not laid the table well.
If we come again, I would like to see a deal for 8 women to stay with a group discount and maybe put us on one floor rather than over 3 floors.
I would like to see a better deal on the wine otherwise we shall all purchase the wine before at a far better deal.
November 20, 2013
Rated 4.0 out of 5.0 by DC77 Menu dusappointment
Overall experience was a good hotel in an excellent location for Oxford with Park and Ride 1 min walk away.
We were disappointed with the menu on offer for dinner in the restaurant and the quality was not the usual high standard we have experienced before and therefore ate out on our second night.. There was no problem with the breakfast.
November 20, 2013
Rated 5.0 out of 5.0 by BexBooty Very Impressed !
We were visiting our son at Oxford Brookes and wanted somewhere to stay for l night with easy parking. We were very impressed with the hotel, it was very buzzy and the meal we had in the restaurant that night was excellent. Followed by a very good buffet breakfast the next morning. Bed was very comfortable and had a choice
of medium or soft pillow.
The only thing that we did not do was visit the spa, we would have done if you could have accessed it from a lift but you had to walk
through the main reception/bar area to get to it !! Not a good look
in a robe !!!!
November 19, 2013
Rated 5.0 out of 5.0 by gluay Another great stay
Short stay this time, though same great service i have come to expect from HI Oxford.
November 17, 2013
Rated 3.0 out of 5.0 by Lodesters Family celebration weekend
Great facilities and staff in general, particularly good breakfast buffet and attentive restaurant manager. Such a pity then that reception couldn't get the room bookings right. Not the right beds in the rooms for our family and to add insult to injury reception tried to get one of our party to pay for their room which had already been prepaid as part of my multi-room booking. It's not enough to always blame computers!
November 15, 2013
Rated 4.0 out of 5.0 by Wilts Great bedroom and bath
Room, staff all excellent. A continental breakfast option [cheaper] should be available.
November 13, 2013
Rated 2.0 out of 5.0 by Lumpy135 To many niggles
Greeted by receptionist very nicely, given our room key, ends their, found our room and their was an empty beer glass right outside our door, still their when we went down to bar for tea even though cleaning staff were in room opposite.
Woken in morning by chambermaids talking very loud outside room in foreign language, outside room door was now, empty beer bottle, went for a swim, good, went to breakfast had to wait for plates no scrambled egg, only one sausage left, had to ask 3 times for tea and coffee, with a stupid restaraunt manager laughing at the situation.
Checked out, receptionist very attentive and concerned.
November 12, 2013
Rated 5.0 out of 5.0 Clean, friendly, good breakfast
The Holiday Inn stay suited us perfectly for a weekend trip to Oxford; it was comfortable and the breakfast was excellent. We used the park-and-ride in and out of Oxford which worked perfectly (lots of buses and it doesn't take very long).
November 12, 2013
Rated 4.0 out of 5.0 by Jerry5402 Room was too hot
Due to the heating both in the corridor and in the room,
the temperature was way to high to get a good night sleep.
Even with the heating off, and the window open, the room temp did not drop below 24 degrees C.
And given the price you charge, WIFI should be free of additional charge.
The staff was very friendly.
October 29, 2013
Rated 4.0 out of 5.0 by Backlash Bar staff would benefit from some customer service training
Lovely Hotel with great amenities was pleasantly surprised by quality of swimming and gym area. Staff all round very well-mannered and welcoming expect for the rude bar staff, really off putting and made to feel like a pain when asking for a drink, 2nd night they run out of pint glassed as the poor bloke was working a busy bar on his own! Bar staff in the wrong job as they gave the impression they didn't want to serve you and certainly not with a smile..
October 27, 2013
Rated 4.0 out of 5.0 by MikelB Great staff, awful after dinner coffee
Just an overnight but impressed by friendly helpful staff and room to the normal Holiday Inn standard. Food was ok but the coffee after dinner was truly abysmal, I think calling it coffee is an offence against the Trades Description Act. I can cope with most things but I couldn't drink this horror. Strange because the coffee at breakfast is fine!!
October 22, 2013
Rated 5.0 out of 5.0 by Heli1 Excellent
Very clean, wonderful hotel. Faultless. Holiday inn has never let me down. Always impressed
October 17, 2013