Rated 4.3 out of 5 by 193
Rated 4.0 out of 5.0 by DC77 Menu dusappointment
Overall experience was a good hotel in an excellent location for Oxford with Park and Ride 1 min walk away.
We were disappointed with the menu on offer for dinner in the restaurant and the quality was not the usual high standard we have experienced before and therefore ate out on our second night.. There was no problem with the breakfast.
November 20, 2013
Rated 5.0 out of 5.0 by BexBooty Very Impressed !
We were visiting our son at Oxford Brookes and wanted somewhere to stay for l night with easy parking. We were very impressed with the hotel, it was very buzzy and the meal we had in the restaurant that night was excellent. Followed by a very good buffet breakfast the next morning. Bed was very comfortable and had a choice
of medium or soft pillow.
The only thing that we did not do was visit the spa, we would have done if you could have accessed it from a lift but you had to walk
through the main reception/bar area to get to it !! Not a good look
in a robe !!!!
November 19, 2013
Rated 5.0 out of 5.0 by gluay Another great stay
Short stay this time, though same great service i have come to expect from HI Oxford.
November 17, 2013
Rated 3.0 out of 5.0 by Lodesters Family celebration weekend
Great facilities and staff in general, particularly good breakfast buffet and attentive restaurant manager. Such a pity then that reception couldn't get the room bookings right. Not the right beds in the rooms for our family and to add insult to injury reception tried to get one of our party to pay for their room which had already been prepaid as part of my multi-room booking. It's not enough to always blame computers!
November 15, 2013
Rated 4.0 out of 5.0 by Wilts Great bedroom and bath
Room, staff all excellent. A continental breakfast option [cheaper] should be available.
November 13, 2013
Rated 2.0 out of 5.0 by Lumpy135 To many niggles
Greeted by receptionist very nicely, given our room key, ends their, found our room and their was an empty beer glass right outside our door, still their when we went down to bar for tea even though cleaning staff were in room opposite.
Woken in morning by chambermaids talking very loud outside room in foreign language, outside room door was now, empty beer bottle, went for a swim, good, went to breakfast had to wait for plates no scrambled egg, only one sausage left, had to ask 3 times for tea and coffee, with a stupid restaraunt manager laughing at the situation.
Checked out, receptionist very attentive and concerned.
November 12, 2013
Rated 5.0 out of 5.0 Clean, friendly, good breakfast
The Holiday Inn stay suited us perfectly for a weekend trip to Oxford; it was comfortable and the breakfast was excellent. We used the park-and-ride in and out of Oxford which worked perfectly (lots of buses and it doesn't take very long).
November 12, 2013
Rated 4.0 out of 5.0 by Jerry5402 Room was too hot
Due to the heating both in the corridor and in the room,
the temperature was way to high to get a good night sleep.
Even with the heating off, and the window open, the room temp did not drop below 24 degrees C.
And given the price you charge, WIFI should be free of additional charge.
The staff was very friendly.
October 29, 2013
Rated 4.0 out of 5.0 by Backlash Bar staff would benefit from some customer service training
Lovely Hotel with great amenities was pleasantly surprised by quality of swimming and gym area. Staff all round very well-mannered and welcoming expect for the rude bar staff, really off putting and made to feel like a pain when asking for a drink, 2nd night they run out of pint glassed as the poor bloke was working a busy bar on his own! Bar staff in the wrong job as they gave the impression they didn't want to serve you and certainly not with a smile..
October 27, 2013
Rated 4.0 out of 5.0 by MikelB Great staff, awful after dinner coffee
Just an overnight but impressed by friendly helpful staff and room to the normal Holiday Inn standard. Food was ok but the coffee after dinner was truly abysmal, I think calling it coffee is an offence against the Trades Description Act. I can cope with most things but I couldn't drink this horror. Strange because the coffee at breakfast is fine!!
October 22, 2013
Rated 5.0 out of 5.0 by Heli1 Excellent
Very clean, wonderful hotel. Faultless. Holiday inn has never let me down. Always impressed
October 17, 2013
Rated 3.0 out of 5.0 by HGodf Good spa facilities, shame about it's booking system
Overall we had a good stay but I was disappointed & annoyed that, despite having sent an email to book a massage for my Mum's birthday the following day & requesting a reply, I had to chase up the spa myself. I discovered the day of arrival that the email had been received but noone had replied. Consequently, I couldn't book the treatment I wanted. An apology would have been the least I expected. I chose this hotel for the facilities but felt let down by this. Otherwise, staff were generally very friendly. I'm glad I didn't book the 15£ breakfast buffet as it seemed pretty basic for the price.
I was also disappointed to discover it was situated on a service station.
Note to the hotel: I chose this hotel specifically for it's spa but you need to improve the booking online service. Not replying to customer orders is simply not expected from a large chain. .
October 16, 2013
Rated 4.0 out of 5.0 by shamus1 great location, friendly service
From initial contact at reception desk through to leaving next day this felt like a hotel team who wanted to make staying here a good experience.
October 9, 2013
Rated 5.0 out of 5.0 by susie5555 Great value and convenient for the city centre
Stayed for a weekend city break. Welcomed as priority club member. Park and ride on the door step is only £2_40 return and very regular. Rooms and service great, very friendly and professional staff. Lovely breakfast - highly recommended.
October 2, 2013
Rated 4.0 out of 5.0 by malcolm4560 Mostly excellent
Conveniently located to access Oxford and to escape it. Quiet rooms, clean and modern with excellent, well-informed staff. The only negatives are that wifi is not free despite what the adverts say, and the toilet rolls are horribly cheap!
October 2, 2013
Rated 5.0 out of 5.0 by beersheba Great experience
Really friendly, efficient staff that made our stay a great experience.
September 24, 2013
Rated 4.0 out of 5.0 by littemoangel enjoyable easy visit.
Easy to find, well placed for park and ride into oxford city centre and to Blenheim Palace horse trials where we wanted to go, Easy booking check in and breakfast .
September 20, 2013
Rated 5.0 out of 5.0 by AndyUK Great service and really easy check in
Really friendly staff in this well run hotel
Lots of small things made this a great stay here.
Effortless check in, recognised as priority club, upgrade, extra drink in the room
Will be back next time I'm in oxford
September 8, 2013
Rated 5.0 out of 5.0 by mgtc1550 Hotel & Staff
The hotel and staff were excellent very friendly . The restaurant was service and food terrible . Very expensive .
September 8, 2013
Rated 3.0 out of 5.0 by osiris15 Smoking problem.
I know it is a disgusting habit to many, but I do smoke. I only chose this hotel as they had smoking rooms available. My booking dates coincided with the no smoking policy now in place. I was offered a free upgrade to an executive room and free welcome drinks as a good will gesture. I was also told I could not get a refund as I booked online! I don't want to sound ungrateful, but I was not offered a welcome drink when I arrived and after looking at images online of the standard room compared to the executive room, I think the only difference was a threadbare dressing gown and a chunky Kitkat! When I checked in the guy at reception was very friendly. I asked where I could smoke outside the hotel and he said "not anywhere, over there" and pointed to the car park. The next day, I thought I saw people smoking on their patio and asked once again at reception (I spoke to a different man) where I could smoke. He informed me that I could smoke outside the hotel entrance and there was an ashtray there. Also I could smoke on the patio. Everything at the hotel is expensive, everything. £3.05 for a mug of tea at the bar.
The bed was so comfortable, it was very clean and the staff were very friendly.
September 7, 2013
Rated 5.0 out of 5.0 by Maximan Oxford Limits
This whole experience from booking to staying for two separate nights was very good indeed. The reception staff were very pleasant and also very helpful. Our rooms on the fourth floor were quiet, extremely clean and very comfortable. The close proximity to 'park and ride' was very helpful even though we had a hire car. We would certainly recommend this hotel for Oxford itself or surrounding areas.
September 5, 2013
Rated 4.0 out of 5.0 by Phil0011 Convenient to oxford city centre
Clean,comfortable and convenient.
Very friendly, helpful staff
Breakfast too expensive as was the wifi
September 3, 2013
Rated 5.0 out of 5.0 by ralph101 really relaxing stay
Even though we only stayed for two nights we felt we had had a really great break. The pool and spa facilities were an amazing bonus and nothing was too much trouble for the staff on reception. The room was really cosy and very clean. Great to be so close to park and ride and waitrose too!
September 2, 2013
Rated 4.0 out of 5.0 by Whistleblower All OK
Hotel staff are very friendly & ambiance is good. Have out of date Priority Club offer posters up all around so that should be looked at by the Manager. Bedroom clean & well appointed. Pool leisure facilities all good. Food at breakfast was OK, usual buffet-fare under heat lamps; no marmalade anywhere for toast etc. As a Priority Gold Plus member I wasn't offered 500 pts or a drink at the bar... so that was disappointing. Overall... a good location & good hotel.
September 2, 2013
Rated 4.0 out of 5.0 Relaxing weekend
All staff were very helpful and friendly. The weekend was relaxing, which was what we wanted.
August 30, 2013
Rated 4.0 out of 5.0 by Daisy27 Great hotel
We booked a last minute trip to Oxford, this hotel was great as next to the park and ride so very quick and easy to get in to the centre. Only downside was that we were not there long enough to enjoy the wonderful facilities!
August 30, 2013
Rated 5.0 out of 5.0 by Lezmundo Peartree Roundabout Oxford
I would recommend this hotel to anyone wanting to visit Oxford town or Bicester Village. It has the ideal location for both and is super comfortable. It has a spa and a pool too. I've been twice now and would definitely go again.
August 28, 2013
Rated 5.0 out of 5.0 Best stay in a hotel
The hotel was beautiful. The executive room we stayed in was lovely, clean and very comfortable. The complimentary drinks & toiletries were a nice touch. The staff were very nice & helpful too. 5 minuets drive from Oxford town centre as well.
August 28, 2013
Rated 3.0 out of 5.0 by Roghux Acceptable and functional
Restaurant service did not meet the extended verbosity on arrival.
August 27, 2013
Rated 4.0 out of 5.0 by TravellingCanuck good modern hotel
I stayed twice at this Holiday Inn Express during a recent visit to Oxford. New, well appointed with good service. Good access to Oxford by bus. Internet service costs are scandalous.
August 24, 2013