Rated 3.7 out of 5 by 480
Rated 4.0 out of 5.0 by Christia7 Good hotel
This hotel is well located next to Gare de l'Est and the Metro. Staff is very friendly, our room on the 7th floor was small, but good with a great view and breakfast was well above average. Last but not least the prize was ok compared to other venues in Paris. Clear recommendation!
February 8, 2016
Rated 5.0 out of 5.0 by dpif Excellent reception and stay
Arrived after a transatlantic flight from heat to cold and wet. Excellent service from Kevin who went out of his way to make us welcome. Very comfortable room and the opportunity to unwind and readjust.
February 5, 2016
Rated 4.0 out of 5.0 by Phil137 Interessant et surprenant
Séjour très agréable
Offre télé gratuite pourrait être meilleure
February 1, 2016
Rated 4.0 out of 5.0 by Marcore78 Nice Hotel with excellent connection
Very close to center and to trian station, well served by RER and Metro. Perfect position
January 31, 2016
Rated 4.0 out of 5.0 by Didier999 Des plus et des moins...
Les plus :
- très bel hotel dans un bâtiment historique
- bâtiment et localisation
- hôtel rénové,
- déco de la chambre moderne et agréable
- salle de bain lumineuse et propre
- petit déjeuner très bien
les moins :
- des menuiseries anciennes à faible performance acoustique (mais d'un autre côté, elle font le charme du bâtiment)
- les vibrations du passage de métros (malheureusement, je crains qu'il n'y ait rien à y faire...)
- l'inondation d'un coin de la chambre (moquette trempée)
- l'horaire du petit déjeuner (6h30 serait un meilleur compromis que 7h)
- une douche où on ne peut pas faire autrement que de mettre de l'eau de partout, d'autant plus que le support de la douchette est inadapté et ne l'empêche pas de pivoter sur lui-même. aucun porte serviette pratique
- l'obligation de payer un forfait à 15-20 € pour regarder le moindre film.
- l'affichage de l'heure sur la TV qui est beaucoup trop intense en pleine nuit et qui fait office de veilleuse...
- un accueil un peu rude à l'arrivée (savoir que j'ai été surclassé et que mes points seront crédités au départ est le cadet de mes soucis. Par contre, j'aurais apprécié qu'on m'indique a minima l'emplacement du petit déjeuner, les horaires voire les autres services disponibles dans l'hôtel)
- l'ajout d'une taxe de séjour au check-out,
- aucun avantage Spire (si ce n'est le passage à une chambre executive, manifestement un petit peu plus grande)
January 30, 2016
Rated 3.0 out of 5.0 by HMSG19 Great hotel but staff needs to be more proactive
- The hotel is great and its atmosphere is cozy, but the problem is that the staff were not responsive as other hotels i stayed in in Paris and even in other countries.
- The room was not cleaned well on daily bases even the mugs where not washed well.
- Bath room supplies where not there and i had to ask for it!!!
- I had to call 3 times so that my minibar is filled up.
January 29, 2016
Rated 2.0 out of 5.0 by HMSG Expecting a better service
At the 1st glance and once i arrived the hotel, things were great till i took my room key, at that moment i realized that there was one to take my bags to my room.
Actually i did not care since i just had one large bag since i was previously in UK. When i entered the room, the room was very good, then i discovered at night that the room heater was not working, i called them to send someone but they took long time to send someone.
Next day i asked room service to clean up the room and i thought that they make the room as tidy as i took it but this did not happen. They did not clean the mugs that were used, they did not provide the bathroom supplies that finished and even the robe that they took they did not provide another one.
I called the reception and told them about this and asked them to fill in the mini bar but they did not show up except after calling them 3 time and they showed up few hours later.
January 28, 2016
Rated 4.0 out of 5.0 by WorldTraveler45 Train station was close
I stayed at this hotel based on the proximity to the train station and subway. Was a fair price and was able to use the subway to get to the destinations I wanted to see.
January 27, 2016