Rated 3.4 out of 5 by 86
Rated 4.0 out of 5.0 by nilufer good value
Location is good, very close to a metro station which you can use for going to many places, staff was very kind and helpful in the lobby ,reception and the restaurant , room was very clean and breakfast was very good.I came to Paris for many times and stayed at different hotels in different locations and among them this hotel will be my preference for my next stay
December 11, 2013
Rated 4.0 out of 5.0 by Travellerfrequent Great Value for a paris hotel in a reasonable location
Room on 7th floor. Recommend higher floor for views and less street noise if want windows open. However with windows closed, complete silence.
Pleasant clean hotel, with helpful welcoming staff. Room size was adequate for a short stay and a reasonable size compared to many other hotels for the same price range or even more expensive hotels in Paris.
Location is good for walking and biking around Paris, with metro also outside hotel. As with anywhere outside of the centre of paris, would be cautious of walking around late night/early hours.
Only negative comment I have is that the hotel groups customer service call centre staff (3 different people) offered very poor service, when had problems with the booking.
However I emailed the hotel direct and Jeremie the front office manager was extremely helpful, he took responsibility for the issue and was resolved. Definitely recommend.
December 7, 2013
Rated 3.0 out of 5.0 by westendlad Good comfortable hotel
Great location near Gare du Nord. Comfortable executive room. Tea and coffee facilities. Did not try breakfast.
November 27, 2013
Rated 3.0 out of 5.0 by standardsC Price for value rooms - room for improvement
I am using HI Gare de l'Est for many years now; ~6-10 nights per year. Now it is time for a make-over! Many very, very small rooms - bathrooms appearance old - windows and window frames (especially in bathroom) are dirty and need renovation.
And certainly the telephone (mobile) connectivity and internet access are no longer meeting today's standard.
The price for value is out of balance meanwhile........
November 19, 2013
Rated 3.0 out of 5.0 by AandH Internet issues
Hotel is in good location, stuff is very good. BUT: if you on business travel and you need to use the in room internet like I did:
1. No WiFi - only lan in the room
2. The internet was so slow - you can take a shower before you can get one web page to load
3. I was not able to participate[ate in a web meeting i had due to the internet speed
4. Management is aware of this - but nothing they can do about it
Bottom line - for business find another hotel, for leisure it's fine
November 17, 2013
Rated 2.0 out of 5.0 by Luca86 Business Trip To Paris
Usually very happy with the standards of all IHG Hotel, I was actually surprised (in a bad way) by Holiday Inn Gare De L'Est.
It can work well for doing some tourism, but definitely not for business.
- Not near to the center (but well connected by metro)
- Awful Internet (I was actually using the wifi of the nearby Ibis instead, the Holiday Inn one was extremely slow)
- Very small rooms
- Tourists slowing down the check in - check out procedure (in this case not fault of the staff, but just due to the complete inefficiency of tourists making tons of irrelevant questions)
- No business center / printing facilities (in order to print a 2 page document I had to access a computer in the lobby and send an email to the kind receptionist that printed for me).
- Polite staff (despite the low standard of the hotel, everyone at the reception was kind and available; the inefficiency during the check out was not due to the staff, but the overload of tourists)
November 13, 2013
Rated 1.0 out of 5.0 by Neveragaininparis13 My worst IHG stay in 17 years
The hotel room was less than suitable. The wireless internet was a joke. People had to huddle in the lobby to any kind of connection. My platinum upgrade was a day late and to the room next door was wasn't any different from the one I had to repack and move from? The parking was terrible and cost almost as much as the hotel room. I will not stay there again nor will I recommend it to any of my colleagues.
November 5, 2013
Rated 4.0 out of 5.0 by Coaster16 Only one snooty staff member
First time in Paris and didn't know what to expect. The language barrier wasn't as bad as expected. Every staff member was beyond nice and helpful...except one. She works the front desk and has the stereotypical French snootiness I thought everyone would have. She was our very first contract so I thought we were in for a rough stay. I didn't get her name because I avoided her every time I was downstairs and let people in front of me in line. However, Francesco on the other hand was the polar opposite and is exactly how the front of the house should be like. He made our stay feel like we were at a five star resort. The room is smaller, but was good for our stay. Location was best with the metro right out the steps with two main train stations for travel to London. A con would be the hard bed.
November 4, 2013