Rated 3.4 out of 5 by 85
Rated 4.0 out of 5.0 by nanostar Not value for money
Very convenient location if you looking some where close to international train station, but bit away from main attractions. Room size is comparatively undersized as you wont get much bigger rooms in city hotels. Rooms where ready for early check in, which I find it very convivial. I was concerned about the check in staff approach or bad manners after reading the previous reviews, but it was pleasant and helping. Sleep was quiet and comfortable. Undoubtedly price you paid for room is expensive to what you receive. So not value for the money. You could look for another hotels with this price having bigger and better rooms. Overall I am pleased the service I received and the experience staying in this hotel.
January 22, 2013
Rated 5.0 out of 5.0 by bhk36 Saturday night in Paris
My wife and I were in Paris to go to a show at the Mouline Rouge.
We were pleasantly surprised on arrival at the hotel to be upgraded to an "Executive" bedroom which was very nice. The only pity was that the show finish time meant we didn't get to bed until around 0200 so didn't really benefit. Room and bed were very comfortable.
January 19, 2013
Rated 1.0 out of 5.0 by Shamraj Bad Customer Engagement
I am not pleased to stay in this hotel as the FO was rude and denied that I am Gold Member of Priority Club. Besides that she refused to accept and acknowledge my memberships despite showing her my Priority Card and Statement on my points. With that type of behaviours projected by your staff, I am not keen to stay in your hotel anymore.
December 23, 2012
Rated 1.0 out of 5.0 by Alex26 the most worst Hiliday Inn I have ever stayed in
Location is good, but that's all they have. Small and not too clean rooms, not polite staff, bad working lifts,people on reception can't help you with your problems. I'll never stay there anymore.
December 11, 2012
Rated 2.0 out of 5.0 by cch5sgp Poor Customer Service and low value for money
1) When I reported that there were no bathing towels in my room on the 2nd night of my stay, it took the hotel staffs 45 minutes to send the towel to me.
2) The daily hotel amenities were not replaced fully.
3 When I could not open the safe in my room, even though I am 100% sure my password was correct, it took them 30 minutes to come up and unlock the safe.
4) I had to 2 update my hotel room card 2 times, when I requested for late check-out. The 1st time does not work.
5) It took a long time for someone at the reception to pick-up the phone.
6) The hotel lift that has a sign which says that it is out of order, but it can still be opened.
7) In my opinion, the hotel does not have enough capacity.
8) Coffee machine break down during breakfast.
9) Wireless is not free, though a neighbour hotel chains offer free wireless.
The only reason to come back to this hotel is for its location, close proximity to train station and metro.
December 8, 2012
Rated 1.0 out of 5.0 by pt888 Very bad experiences
It was horrible experience when I stay in “Paris - Gare De L'est “ since I book this hotel almost one monthly earlier to request quiet room and early arrival and late departure and I also sent mail to hotel 3 days before but unfortunately I never got any responds from hotel even when I arrival the front desk told me the room is not available and they didn’t explain anything according to my request finally the room is ready when I entire to the room it was so small and no fridge available and it seems some problem with room heater. I was informing front desk to arrange comfortable room for me but before I departure it was it never happen without any reason. Anyway I won’t stay in this hotel again there service quality is totally unacceptable.
December 5, 2012
Rated 5.0 out of 5.0 by chualilin Wonderful time in Paris
It was my first time to Paris and I didn't know what to expect. My husband and I were checked in by a very friendly lady at the front desk. We were even upgraded to an executive room, which really made our day!! The hotel is situation right in front of the Metro which makes it very convenient to move around Paris. However, please becareful when using the trains. Read till the end to find out why.
The room was indeed spacious and we could see the Eiffel Tower from the balcony. The sunset view from the room is priceless and indeed breathtaking. There are a lot of shops nearby the hotel within walking distance.
Our stay in Holiday Inn was indeed a memorable one. Thank you for making our first trip to Paris so amazing!
*Note to those who plan to visit Paris*
Please be careful when taking the metro or RER trains especially RER B towards the airport. My purse was snatched at the Aulnay Sous Bois station on RER B by 2 African men. I wasn't hurt but I lost all my money and of course my lovely bag. My husband and I were on our way to the airport to catch our flight home to Malaysia. Thankfully, the passports were not in my bag. Making a police report at the Charles de Gaulle station took 4 hours due to the language barrier and was indeed stressful. I believe the snatch thieves target Asian (obviously we are tourists) and they want your money. Do not put your passport and camera in your handbags, ever! The photos are priceless, unless you wanna re-live your entire trip again. Strap your passport to your body or something. All in all, we had a great holiday, until the very last day.
December 5, 2012
Rated 2.0 out of 5.0 by SuperG Falta de limpieza en general en las habitaciones
En general las habitaciones son pequeñas hasta extremos fuera de lo normal. La primera habitación que nos dieron no estaba mal, con buenas vistas, pero uno de los días directamente no nos hicieron la habitación. Cuando nos quejamos, a las 10 de la noche que volvimos de hacer turismo, vino una persona que puso el edredón por encima de la cama de cualquier manera y cambió las toallas, pero no limpió nada. Nos quejamos y nos dieron otra habitación pero esta era realmente pequeña, que de la cama a la pared por ambos lados había palmo y medio medido, sin exagerar y con una cama de 110 (éramos dos personas). Nos volvimos a quejar y nos volvieron a cambiar a una room executive que tampoco era nada del otro mundo. Total, mucho precio para el servicio que dan. No es muy recomendable.
December 3, 2012
Rated 4.0 out of 5.0 by AM2007 Long weekend in Paris
All as expected. Amenities in Executive room less than expected, specially sleepers.
December 3, 2012
Rated 3.0 out of 5.0 by Mich79 An American family
We we're so very excited to come to Paris for my daughter.
We took her to Disneyland as a surpise and worth every penny, the Louvre and of course the only reason she asked to go to Paris the Eiffel tower.
We drove to Paris and parked in the parking garage that is located beneath the train station.
we checked in and were very happy with the size of our room.
The room woldn't be considered American size, but for Europe it was wonderful!
The room was clean, as was the bathroom and windows.
We had a balcony overlooking the train station.
The bathroom amentities, the COST of internet for what we paid in Euro's we should've and in America would've had free, and also as UNLIKE american Express themed hotels with free hot breakfast bar theirs cost $15 Eu A PERSON, which if your money is American than it means even more dollars!
I woke up one morning needing a coke and was surprised at the vending machine charging 3eu for a can of soda!
Garage parking is very exspansive!
I stayed in room 601 while laying in the bed looking up was a gross seen of either someones nose pickings or crushed bugs.
TO PARENTS~ They have no cot, but a broken pop up childrens pac and play.
THE INTERNET COST TOO MUCH! SHOULD BE FREE!!!
Stinky coffee pot
There is a great little place to get crepes when you exit the front lobby and turn left and another left at the corner.
I will make a very big note that the staff was wonderful and very helpful!
The tub was clean and to the point for the first time in europe I took a bath instead of a shower!
My children loved looking off the balcony.
If you want a taxi it is best to walk over to the train station and catch one!
I like this hotel very much. I am sure the needed updates will eventually be met and hopefully after reading reviews.
I would have given five stars if the internet was free, cheaper or free breakfast, clean cieling, new carpets, some kind of cot for little children BUT the broken down pack and play served well for my one year old WHICH THEY NEED NEW PACK AND PLAYS!
Better bathroom amentities and oh yes a coffee pot that didn't stink.
OH YES and Paris needs to clean their subway up and update their cars, I thought the doors were going to shake off.
DRIVE YOUR CAR OR RIDE IN TAXI OR BUS!
December 2, 2012
Rated 4.0 out of 5.0 by Starmoss Comfortable bed, good service and great location.
1. Staff was friendly and helpful.
2. Nice to be upgraded to Executive Room.
3. Luggage storage while you wait for the room.
4. Great location for transportation. Bus to Charles DeGaulle Airport is around the corner.
5. Good mattress.
Bad Points: No free WiFi.
November 24, 2012
Rated 4.0 out of 5.0 by NigelBentley Flexibility
For reasons I won't go into we required an early check in which was facilitated by the reception staff and for which I was very grateful.
In other respects the hotel was what one might expect for a major city, city centre hotel I.e. a little anonymous.
November 15, 2012
Rated 4.0 out of 5.0 by FromageAnglais Clean and tidy but...
Visiting the SIAL food fair at the Parc d'exposition this hotel was perfectly placed to visit the show and have access to the city in the evenings.
However due to its popularity the towels in the bathrooms were well worn and need replacing.
Staff needing training in special diets. Coeliac / gluten free little understood and certainly not catered for.
Wifi - no access in the rooms it seems and really it should be free.
Not your problem really but the authorities need to sort out the RER. Atrocious service.
October 28, 2012
Rated 5.0 out of 5.0 by LizT Helpful reception staff and excellent breakfast
Only stayed one night but was more than pleased with our stay. Was allocated a suite so had little sitting room aswell. Easy walking distance from Gare du Nord. Comfortable bed and well-equipped bathroom. Coffee machine a bit complex in room but breakfast coffee machine excellent. Nice range of food for breakfast, next door to good restaurant for evening meal.
October 23, 2012
Rated 4.0 out of 5.0 by Alfie1 Excellent location for sightseeing and catching metro
Reception staff and barman excellent, only fault is room service in respect of room cleaning was a bit haphazard with coffee, cream and bottled water not replaced daily.
Could not comment on food as only breakfast served and we ate out.
October 17, 2012
Rated 4.0 out of 5.0 by RoKt Nice and comfortable room
I missed a safer and refrigerator...
The Location is just in front Gare De L´est and there is also a subway station in front of the hotel.
October 17, 2012
Rated 2.0 out of 5.0 by Nicci Disappointed
We have stayed at this hotel a number of times and each time it seems to deteriorate a little. This time we were struck by the expense of the internet connection (when it was available) - for a business hotel this is really poor; the lack of tea and coffee provided with the kettle (which leaked); the difficult in shutting the door - just a heap of little things that added up to a poor impression when you consider the cost of the room. The size of the room was a positive as always and the fact that there was a kettle remains a plus. Staff - adequate!
October 10, 2012