Rated 3.6 out of 5 by 84
Rated 5.0 out of 5.0 by Freckleston Couldn't have asked for more from this stay
I had read reviews and was not expecting great service so was very pleased that things must have improved. This was our base to refresh after travelling to hit Disney the following day. Reception staff very friendly & helpful. The bar staff also very attentive and friendly and the bar food we ordered was simply perfect to revive us from a long travel. Comfortable room - couldn't really have asked for more from this stay. My congratulations to the current staff for bringing the standard up from what it apparently was before.
December 30, 2013
Rated 4.0 out of 5.0 by austkp Has clearly improved
Location is unbeatable, just opposite the station.
I'd read previous reviews and expected the worst but was pleasantly surprised on arrival. Reception staff when I arrived (early afternoon) were pleasant and quick and I saw no sign during my stay of the attitude problems referred to in previous postings. Clearly somebody has taken action.
Restaurant and bar are comfortable, food was tasty and service is good.
My Room was fine.
I'd have no problem staying here again.
December 17, 2013
Rated 1.0 out of 5.0 by Rugby Give it a miss
A hotel that looks nice but is very badly let down by poor staff, terrible food and non existent customer service. I used this hotel just once as I was visiting a customer nearby, when I mentioned the poor stay I had experienced I was told that they NEVER put any of their staff or customers in the hotel because its reputation is so bad.
The breakfast was uneatable and when I complained I received a shrug of indifference and the waiter walked away !
Check out took an age because the staff seemed to be clueless about how to process an invoice and despite there being three of them behind the counter only one was actualy dealing with guests while the other two discussed last night's football.
Avoid this hotel.
October 24, 2013
Rated 1.0 out of 5.0 by Zahurul poor staff and service
After a long time at last I was allocated a room on arrival and given a key. I went to the room on sixth floor but could not open the door. The key was not working. Next to my room.there was a staff. He also tried to open but failed. I had to go back to the reception. I was given a new key and was asked to try again. I could not open and had to go back to the reception again. Altogether after one hour, one manager came and open the door for me. I was told that some how the key (allocated to me) is not working (although the manager's key was working). More surprising to me is that although I was suffered, I did not find the reception staff apologetic that he should be.
This is my worst experience ever not only with any IHG hotels but also other hotels that I use for example in Rio de Jenerio, Brazil (as there is no IHG hotels and it was a surprise for me) .
October 21, 2013
Rated 2.0 out of 5.0 by Marghlani Hotel need improvement
The hotel is very stingy because the room's tea and coffee is not refillable daily. Also I requested colthes iron & its table from front desk but they showed me a damaged one and said we don't have other than this. The towels is cleaned by a very bad smell detergent which makes me hate the hotel even though I spoke to front desk but no action happen. I stayed in the family room which is large enough to contain an extra dining table with some plats and spoons. The breakfast is not encouraging to visit the restaurant again.
October 11, 2013
Rated 2.0 out of 5.0 by TeresaLo Nice looking hotel with bad service
The hotel is situated out of the center in a quiet new area next to a RER station which makes it easy to go to the center of Paris. We would have dinner in the center and come back about midnight longing for a last drink together before bed. No way. The hotel bar closes at 23h! and even if one comes shortly after closing time and want to buy drinks to bring to the room, that seems to be a very complicated handling for the personnel! Since there are no bars or brasseries around, that is it then!
If you happen to need to iron your clothes, I wish you luck! we were always denied one. There seems to be no system to make sure that the (one ???) iron comes quickly back so that the next guest can use it. Or maybe there should be more irons....anyway our clothes did look a bit weird at the official ceremony we had to attend...
October 9, 2013
Rated 2.0 out of 5.0 by WT777 Lack of staff
Took a very long time to check-in and out. One staff attending only. Especially in the morning is the peak.
September 27, 2013
Rated 5.0 out of 5.0 by Azdecor Best location. Best rooms
I iliked the rooms and seveses
I liked the frendly team in reseption
September 10, 2013
Rated 1.0 out of 5.0 by Leam10 Very disappointing
The room itself was fine. Everything else was not.
The restaurant was closed and there were very few staff around. I assumed that this was because nobody was staying, yet the breakfast buffet was full. I'm sure that given the option to eat there, at least some of them would have done so.
The hotel prides itself on being close to Disney, yet they had no literature about the park. I would also advise against returning late as the area in which the hotel is situated is quite scary for young children.
My biggest issue is the fact that booking through Holiday Inn actually cost more than it would have done if we had just turned up. A massive shame and a reason why Holiday Inn will now be the last hotel chain that I try when booking accommodation in the future.
August 29, 2013
Rated 1.0 out of 5.0 Good hotel but very poor service and horrible and very expensive food
Good location and hotel within the IHG standard, but the service and the food are out of any standard for this kind of hotels
August 29, 2013
Rated 2.0 out of 5.0 by Dpollo100 0330 deliveries broke a well earned sleep!
Further away from Disney than you are made to believe.
It's quicker and less hassle to drive to Disney than to catch the train, not in a very nice area to walk back in the dark after a late visit it disney.
Arrived back at 12.30 after a full day in the park, then a delivery lorry turned up at 03.30 that started to unload and draging roll pallets outside and banging about for about an hour at the FRONT of the hotel. We complained in the morning and they re funded our 2 days car parking, was the least they could do!
August 23, 2013
Rated 4.0 out of 5.0 by AJ852 Cheap hotel with parking with easy access to central Paris.
We are a family of 4 and stayed at this hotel in August for 2 nights for just €180 room only. The room was as expected, it was clean and functional.
It is directly opposite the RER station which takes you directly into central Paris for €3 and takes about 20 minutes.
The area is not great, there are groups of teenagers hanging around on street corners which can be intimidating, however we were just using the hotel as a base to explore Paris.
August 23, 2013
Rated 4.0 out of 5.0 by Rosehill56 Mahmood a
Very good hotel ideal for family's excellent for disneyland and to go to paris about 20min each direction shopping centre on doorstep with McDonald's subway and restaurants ( halal food available at Hassans restaurant in shopping mall and outside by the river is a takeaway chicken spot both recommended) only downside hotel key cards for rooms was a pain having to change them everyday otherwise had a very good stay recommend to all.
August 21, 2013
Rated 5.0 out of 5.0 by Geoff66 Excellent Hotel and Staff
We stayed here for a few days while we explored the sites of Paris. The hotel is just across the road from the train station for direct trains straight into Paris. There is an underground car park which was free of charge (not €12 as the website says), just turn right immediately after the hotel and go down the ramp and buzz reception.
The hotel it's self was lovely, clean and modern. The room was excellent with all mod-cons including large flat screen tv (with uk channels), fridge with a water & juice etc which were actually free, and of course free wi-fi.
The staff were lovely, really helpful and went out of their way to ensure that we had everything we needed. The young Irish girl we dealt with upon arrival was particularly helpful, giving us directions, information and advice..
All in all an excellent experience.
August 21, 2013
Rated 4.0 out of 5.0 by robbiec great place to stay and close to Disneyland Paris
Stayed for 4 nights, only about 15 mins by car to Disneyland Paris which was the reason for the stay. Room was very high standard and complimentary water and snacks in the minbar daily was a nice touch. Staff very friendly and very helpful. Bar was very expensive 7 Euro for a beer was extortionate.
And choose your breakfast time wisely as very busy between 9-10 but buffet is very good. Will stop here again when visiting Disneyland.
August 20, 2013
Rated 3.0 out of 5.0 by hobbsy68 shame no cups
arrived in the room to find tea and coffee etc but no cups ! rang down to reception an was told that since the housekeeping staff had finished for the day we wouldn't be able to have paper cups but some porcelain ones would be sent up !! Perfect i thought but no ...after half an hour wait still hadn't materialised , no one answering phone ... eventually my partner had to go down to reception to get them himself !!
not a big deal but a bit odd !
August 19, 2013
Rated 3.0 out of 5.0 by JKS211172 Mixed Bag
The hotel itself is very clean, modern and comfortable. On arrival our room was not ready, we were early though & have no issue with that, so we left our bags in the secure luggage room. We asked at reception about the best way to get into the centre of Paris for some site seeing & the Irish lady on reception was exceptional, she advised of trains, got us maps, routes to take when in Paris, what a credit to Holiday Inn she is. On return in the evening we freshened up in our family room, very comfortable, and ventured outside to eat.
The surroundings are not the best and after a few minutes we decided to eat at the hotel.
This time a gentleman receptionist advised us that the restuarnt was shut, this was 7.45pm, and we must eat in the bar, he was not as welcoming as we had experienced before.
We ate in the bar from a menu that was just either fish dishes or a Chicken Tikka Curry and no child options. We ordered 4 curries and drinks, the curries had to be returned as they were cold, the next table had the same problem.
For a family of 4, 106 euros for the meal did not represent value for money at all i am afraid.
We decided to eat breakfast out on route back to the UK
Summary was the hotel facilities are great but how they service guests could be better
August 15, 2013
Rated 4.0 out of 5.0 by Family3persons Great location for both Disneyland and Paris (city)
Nice room and bathroom; although not too big when using the couch as a third bed there is still enough space.
Fine beds and mattress and several pillows to choose from (soft and hard). Great shower and seperate toilet.
Great location for visiting Disneyland as well as Paris city centre: trainstation (RER A track) at less than 500 meters and evry 5 to 10 minutes a train for both directions. Underground car park (pay parking) at hotel with direct access to hotel lobby.
Breakfast after 9 am quite busy but is constantly being refilled; personnel real nice and helpful (and english spoken!).
Indeed we had a room at the backside but no sound from outside heard neither from hallway: evrything very well isolated.
Unfortunately Wifi did not work very well (at least not in the room).
August 12, 2013
Rated 5.0 out of 5.0 by chatt Holiday Inn stay
A good experience overall, the lady in the reception was very helpful and went well beyond her duties in helping us with very detailed directions to the major tourist attractions. The breakfast was good, the hotel is very clean, the air-conditioning is very effective, the elevator with its glass walls provided a very panoramic view. The location is excellent very close to the train station and a large mall on one side with lakes and nice open spaces on the other.
August 3, 2013
Rated 3.0 out of 5.0 by Whatever34 Horrible breakfast
Service at breakfast was bad but not as bad as the food !! I realise lots of foreign tourists cross your doors and might not know any better but apart from the croissants and pain au chocolat the rest was very very poor i thought .
The room and bed was ok so thank you !
July 13, 2013
Rated 5.0 out of 5.0 by Nic0 MAID SERVICE OUTSTANDING
We found the hotel close to the train station and the mall. When we did not travel into Paris the mall offered places to shop and eat.
July 2, 2013
Rated 5.0 out of 5.0 by jacob71823 Spacious Room
There were 4 of us that stayed (my cousin, her two daughters who were 11 year old and 16 year old, and I) -- we were very comfortable and the room was spacious, with large floor to ceiling windows. We selected this, because there were few places within the center of Paris that accomodated 4 people. In many of the places, we inquired, they required that we make reservation for two rooms to accomodate us. It is very convenient to the RER A, but it is at least 30 minutes to 40 minutes from the sites in Paris. There is a mall with supermarket, bakeries, and many other stores for clothes, shoes, and everything else, but we did not have time to explore these stores. The reception people were not very resourceful or informative. We did not have breakfast in the hotel. We bought croissants, fruits, water, juice, etc at the supermarket and bakery in the mall, which costed much less than the breakfast at the hotel.
June 23, 2013
Rated 5.0 out of 5.0 by KeithandChris Ultimate people service!
Ther staff (particularly Reception) were incredibly helpful and spoke very good English. They provided maps and advice on how to get around Paris and find the places we were looking for. They marked the maps with the Metrio routes, indicating exactly which stations we needed to go to.
In all of this, they were friendly and polite and I would definitely stay there again.
June 16, 2013
Rated 2.0 out of 5.0 by Lalit01 Good Location with poor Service
This was the hotel located near to train station but Staff service was absolutely poor.It seemed like a overworked staff in a cheap hotel just trying to address the situation.
1.The person wasnot able to deal with queries.
2.Inspite being Golden Elite memeber was chased 4 times to check out although I did inform in advance about the late check out that I was planning.
3.No Recognition for being Golden Elite memeber whatsoever.
June 10, 2013
Rated 1.0 out of 5.0 by AngryDad Stay somewhere else
Avoid if you are staying with a family. Family rooms are located on the first floor across from the lift and also adjacent to the main footpath that leads to restaurants, and trust me you can hear everybody talking and walking past. Prior to this, it is a horrible location. Got some serious stares from locals in cars and in the hotel. The entrance to the underground car park was blocked by a huge commercial skip and the Marion entrance door was shattered. Generally, I'm not phased by locations and people, but with my wife and kids in the car and double parked to run in, this place had a bad vibe, hotel is ok and the rooms are nice, but an absolute nightmare with the noise levels in family rooms plus a general feeling of uncomfortness. We stayed at Disney Land Paris and this was used on the last day before the drive home, I would avoid and go elsewhere. Did I mention the food was cold?
June 8, 2013
Rated 4.0 out of 5.0 by klaas1974 friendly staff
helpfull staff and a reasonable breakfast.
family room is too small for 2 children 11 and 12 yrs old
May 13, 2013
Rated 2.0 out of 5.0 by Farid Noisy, Expensive, Rude Staff & Low Service
We have been settled in a triple bed room (2 single bed and a sofa bed), which was just located in a renovation and reconstruction area with a huge mind blowing noise of drilling woods and walls routinely for couple of hours every day. I asked the reception to sort this out but they advised ‘’it won’t be stoppable’’. I think if there is reconstruction/renovation job going on, the rooms surrounding the area must not be given to the guests until minimum silence is restored. Further more, I found the behavior of the reception staff a bit rude and unfriendly while communicating with guests at the front desk particularly during check in and check out. Honestly I preferred not to eat inside the hotel as I believed the food cost was unfair and high so I cant say anything about its food quality and breakfast.
While checking out, In addition to the price I was given while booking the hotel online, I was also billed some extra amount for so called Local Tax, TV channel, and extra person (3rd person) which I was thinking they were already included to the main offer as nothing was mentioned about those charges during booking. However this hotel is located around 25Km far from Paris, but unfortunately still the bad culture of (charging people for nothing because here is PARIS) highly influenced this little town as well.
May 12, 2013
Rated 1.0 out of 5.0 by LuisZZ Mal Servicio
No tenian agua, no esta en Paris esta lejos, la atencion muy mala, no wifi en la habitación.
May 11, 2013
Rated 5.0 out of 5.0 by Michal83 Great service and location
Near Disneyland, near RER station, good breakfast, very clean
April 30, 2013
Rated 4.0 out of 5.0 by ALTHEVENOT HI NOISY
Very good stay in this in renovation hotel.
Rooms are not so large but nice with large bed, and quite.
It is clean and staff is kind.
I got recognition of my Platinum level and had upgrating room with free soft drinks, a coupon for two drinks at the bar.
Breakfast is good with a nromal choice, the breakfast room is very clear with vue on atrium.
Restaurant is quite good, staff very kind.
Next time in Paris will certainly stay there.
April 29, 2013