Rated 3.4 out of 5 by 188
Rated 2.0 out of 5.0 by Jude2006 Disappointed :-(
I am a priority platinum member of the IHG properties for years. I have collected over 200,000 points to take a vacation in Paris. Upon arrival, I was greeted by a friendly associate who upgraded my room. However, I did not get 2 beds as per my booking. I was given a room with 2 twin beds, no refrigerator or other accommodations that was in the first room that I went to and what I am used to when I stay in an IHG property. Then, I had a jack hammer in my ear one morning as they were renovating. I received a phone call from the front desk asking if I wouldn't mind letting the renovation crew have access for about 15 - 20 minutes. I said no problem so me and my guest went downstairs to wait. I asked for a cup of coffee which was no problem but very surprised that I had to pay for it. I think that should have at least been offered for the inconvenience. I was surely disappointed. . . .
July 28, 2014
Rated 1.0 out of 5.0 by YEGer Great location but...
Rooms repairs were badly needed, broken lamps, cracked tiles, holes in bathroom walls, broken door lock, broken door. Rude front desk staffs. Stay because of the great location but don't expect Holiday Inn standards, more like a one or two star motel.
July 26, 2014
Rated 3.0 out of 5.0 by RDS70 un poco antiguo y falto de mantenimiento
adicionalmente el trato del personal no fue tan cordial como en otros hoteles de la misma cadena en los que me hospedo habitualmente.
July 22, 2014
Rated 3.0 out of 5.0 by Alan England Confortable Bed, although tiny room
The hotel is pretty much as you would expect in this convenient location in Paris - right next to the Subway fro the Metro.
The room was tiny and barely room to open my suitcase, which was the only issue.
July 14, 2014
Rated 3.0 out of 5.0 Not Bad
Holiday Inn Gare De l'Est was not the best value for money. The room was simply too small for the price and the bathroom was "old".
The bed was comfortable, the Location was good and access to transportation was also good.
July 8, 2014
Rated 5.0 out of 5.0 by Cac201 Good Hotel
Centrally located with good servvice. I liked it. easy access to Metro
July 4, 2014
Rated 5.0 out of 5.0 by Andrei.W Excellent Position - great rooms
Position in Paris is hard to beat with access to the extensive train network at your doorstep. Rooms are large and comfortable (particularly by Paris standards)
Staff were great as well.
July 3, 2014
Rated 2.0 out of 5.0 by sdredfan Horrible desk staff
On checking in as a Platinum Elite guest, the clerk was rude and totally disrespectful. He demanded a photocopy of my passport, a request that has never been made before at this hotel (I have stayed there comfortably about 10 times and never been asked to make a copy of my passport). When I politely requested to speak to a manager on duty, the clerk replied "No manager, you talk to me". He then claimed I was lying about not showing my passport and said he would call the police if I didn't comply. I gave him my drivers license to get into the room, then cancelled my further reservation at this hotel.
By the way, I checked into 3 other hotels in Paris during this trip and NONE asked to make a photocopy of my passport. Something terribly wrong with the clerk at this hotel!
I won't book this Holiday Inn any more in Paris.
July 3, 2014
Rated 4.0 out of 5.0 by mucho49 Bahnhof und Metro Nähe
Schöne Hotel mit sehr guter Anbindung an den öffentlichen Verkehr.
June 19, 2014
Rated 1.0 out of 5.0 by Bettyboop67 holiday inn disappointment
very disappointing stay at the Holiday Inn Gare d' l'est.
In need of total refurbishment. I booked three rooms and right from check in where they couldn't find our reservation for more than 20 mins, it was a disappointment!!!
June 19, 2014
Rated 5.0 out of 5.0 by travellingwriter Great Night's Sleep
I had a great experience with the hotel. The front desk woman was particularly helpful. I needed a hard bed and she ensured I got one! My room was quiet and had heavy curtains which meant I had a good night's sleep. The bathroom has been renovated with new bath tub and one of the best shower's I've ever had in a hotel. The windows were old and needed repainting. But I'm assuming that was an issue with being a heritage building. But the actual bathroom itself was huge and with new toilet and bath.
There is easy access across the road to the station. I didn't hear anything and felt safe in the area and I travelled alone. But it was Summer, so it was light until 10pm. Overall, I would definitely return here. The location is brilliant, the staff were courteous and helpful and the bed was fantastic!
June 19, 2014
Rated 3.0 out of 5.0 by ashys A nite in Paris
Perfectly suited and priced, well located, specially if you're staying a night or two on a CDG transit! Wash the bathroom curtains though coz they smell old..
June 18, 2014
Rated 3.0 out of 5.0 by shadi78 Good location with bad service
The Hotel location is very good; just across the street from the metro station where you can go any where.
Room cleanness was good as well.
But I had a very unpleasant stay in the second night of my stay:
On my second day the fire alarm went on at the around 5pm; and they couldn't shut it off in the 6th and 7th floor for more than 6 hours; after a very long day walking in Paris; we couldn't get to our rooms to change or take a path or sleep because of the loud sound of the fire alarm. There was no shift manager to talk to; the maintenance guy didn't show up for 4 or 5 hours. We were all stuffed in the reception area.
And at the end no one has bothered himself to at least apologise for what happened; where at least we should have been compensated for that day.
June 16, 2014
Rated 3.0 out of 5.0 by paris101 Beware of breakfast
Beware of breakfast charge when you stay here. They don't advise you that it is not included in your stay and there is nothing advising you of the cost. It is 15 Euros per person and you don't find out until you check out.
June 14, 2014
Rated 4.0 out of 5.0 by ahyan godd services from Ms AWA
ms AWA did very good job during our stays..we bother her a lot and she sorted everything for us
June 13, 2014
Rated 5.0 out of 5.0 by MD EFC Good Experience
Great value, clean, good breakfast, convenient location
June 11, 2014
Rated 1.0 out of 5.0 by Miffy12 Not a memorable stay
The hotel reception area was always busy and at times chaotic ,and as a result of various events not a relaxing stay. The staff in general were helpful.
June 11, 2014
Rated 4.0 out of 5.0 by SD2468 Good Service and Great Location
Great hotel directly across from train station. Only hotel I would recommend in the area. Hotel staff provide friendly quality service. Rooms are clean and well appointed. Full hot and cold breakfast is a good value if you want a hearty breakfast.
Would highly recommend if you need ready access to train stations. Not a hotel I would recommend for a vacation stay. I did not feel comfortable walking in area.
June 11, 2014
Rated 2.0 out of 5.0 by Unoman Poor guest service
1) Problems with check-in - takes about a hour
2) Lack of courtesy of the front desk staff
3) Unhelpfulness of the front desk staff
4) Business services printer does not work
5) A/C not on during the spring months
6) Internet speed extremely slow
7) No special line for Platinum members or elite members
8) 2 cases of items being stolen from room when I stayed there (one resulted in a police complaint - both were when I was at the front desk and the guest was complaining)
The only plus point is the location of this hotel - right next to the train station
June 11, 2014
Rated 3.0 out of 5.0 by Petey57 Great Service but
I expected the same standards of the Holiday Inn Express in USA, but it was not, the rooms where small with old furniture and old towels, I understand that that hotel is in remodeling process, but they should let us know in advanced, although the bed was comfortable and clean and the bathroom were good. What we liked the most it was the location, across the street from metro station, which it was very convenient for our vacation. The staff and service was excellent and the breakfast too.
June 10, 2014
Rated 3.0 out of 5.0 by azizne79 Furnuture
The Furniture is dairty. Should be change it as soon as possible.
June 6, 2014
Rated 4.0 out of 5.0 by WilliamH1 Convenient location and everything as expected
The location is great especially for Gare De L'est train station. Easy to walk to the main sites of the city, or taxi. I walked around for about two hours and saw Notre Dame, De L'ouvre, Chaise de liesse and arc de triomphe. The room was compact but was clean, tidy and had everything I needed. For the price in Paris and for one night it was perfect.
June 5, 2014
Rated 1.0 out of 5.0 by English999 Never stay here again
Breakfast was cold and most mornings there was no juice or coffee mugs. Always check your bill as they over charged us.
Staff are lovely
June 3, 2014
Rated 2.0 out of 5.0 by NB-Dallas Treatment to Guests by hotel staff
Arrived in hotel after a long day of traveling to Paris, finding that my room AC was not working. Informed the staff, staff came in and said they "fixed" it. So I left the room because I thought it will take some time to run. Toured Paris, had dinner, came back to my room after a hot day in Paris, and my AC was still not working. Informed the staff, and they said they can't fix it and no compensation for it. All they said was they will inform the supervisor. Meanwhile I slept in a hot room in Paris (or shall I say "tried to sleep." Other than that, the location of the hotel is great, just right outside the train station. In fact there's even an entry to the train, literally on the sidewalk of the hotel.
June 3, 2014
Rated 5.0 out of 5.0 by Touta21 Best Place in Gare de L'Est
Best location , the underground is just outside the hotel where you can reach anywhere in Paris. The overall of the hotel is OK. Staff are very helpful.The hotel is very clean. Very convenient for people traveling with the train from Gare de L'est.
June 1, 2014
Rated 4.0 out of 5.0 by Stephen09 Nice place with friendly and professional staff
I always stay at this hotel for my business trips in Paris. It's very convenient as it is just in front of Gare de l'Est and a Metro station. You can find easily few good restaurants in Rue des Recollets which is few mn walk (don't try the ones next or close to the hotel...)
Most of the staff is friendly and professional.
It is missing a fitness room...
the turn over is too high and the new staff doesn't know how to deal with platinum members. I've asked before my arrival to be in a quiet room and she put me in the worst one which is in front of the elevator...
During my last stay(27/28th may) i had to wait about 25mn !!! to check out, this is too long ! That was because of a lack of staff and an inexperienced staff as well.
May 29, 2014
Rated 5.0 out of 5.0 by Jacques51 Great service
Good location. Easy access to everywhere in Paris. No matter on day time or late night time, the staffs are really helpfull and try to find the best solution you need.
May 25, 2014
Rated 4.0 out of 5.0 by LeoJb Good location & good value
For me & my wife, we would say that our short stay in Holiday Inn Paris Gare De L'est was quite good, we stayed here 2 nights for our short holiday trip in Paris. This hotel is located just across Gare De L'est train station (walking distance from Gare du Nord train station). So it is easy to reach if you will be traveling from other cities/countries outside Paris by train. The Metro station is exactly in front of the hotel, and since the Metro service operates till late midnight making the location of this hotel is very convenience for those who like to travel using Metro, and bus station is just at the corner of this hotel. Free Wi-Fi is one of the services in this hotel.
May 18, 2014
Rated 4.0 out of 5.0 Bedroom
Bed comfortable , clean and room reasonably equipped .
May 4, 2014
Rated 5.0 out of 5.0 by ados Excellent Experience in a different part of Paris
Somewhat puzzled by the not so positive reviews. I have stayed in this hotel on my own and with my family and every time, we have received excellent service and felt comfortable in the rooms and around the neighborhood. The hotel is brilliantly located and close to the Jardin Villemin, next to a very pleasant canal. Not to mention that it is across the station and in an interesting, multicultural neighborhood. I have walked from Les Halles at 2:00 AM and at 2:00 PM and never have felt unsafe!. I highly recommend this property and the staff is always helpful and welcoming. We are coming back in early May and looking forward to it!
April 29, 2014