Rated 1.0 out of 5.0 by Paulrg10 I've stayed in better
Always stay in Holiday Inn on business and have tried all the main ones in Paris. Gave this hotel a go. In many ways typical of others in standard, but service way below the other Holiday Inns in Paris. No acknowlegement of Priority Club Members, a polite request for a room upgrade dismissed out of hand, staff inattentive and then had the nerve to retrospectively charge me for the minibar when I never went anywhere near it. Only picked up on it a week of so later when spurious charges appeared on my AMEX bill. Only reluctantly reimbursed. Nightmare!
All round the worst Holiday Inn experience I ever had in any country never mind Paris. Will stick to the one in Montparnasse or Grand Boulevard in the future when visiting the French capital. The customer service of both is spot on, but St Germain Des Pres is one to avoid.
May 7, 2013
Rated 5.0 out of 5.0 by Tubby1960 How 'bout those showers?
I'm wondering if the management sees perfection to be the realm of the gods, so they purposely designed the showers to soak the floors and give us something to complain about. Sure, if my shower at home did that, I would be very upset with my plumber for designing such a flawed system, But during my two night stay it was no big deal, especially as they provide plenty of towels to soak up the flood.
But the room was great, the staff helpful and friendly, and the location couldn't be better. Two metro stations within a block or two, convenient to shopping and restaurants, and a nice bar to have a nightcap at the end of the day.
May 5, 2013
Rated 5.0 out of 5.0 by Daniel007 Great Service !
Fast and great service. Room are very clean.
The recognition for Priority members is felt well.
April 24, 2013
Rated 3.0 out of 5.0 by Anni Good location, small designed rooms.
The location is great. Next to shopping street, next to few Metro stations,and beautiful location.
We are platinum members and we got very small room.
The breakfest was part of our deal and was nice not more.
April 24, 2013
Rated 5.0 out of 5.0 by Abraracourcix very well located - great service
nice clean room (large room if you consider Paris standard ...)
very calm neighborhood (silence, also rare in Paris)
breakfast is ok
service was very helpful: gave us the room @ 11h00, were ok to take care of our luggages the day we left etc ...
the location is really great, even if you want to walk instead of taking the Métro
April 23, 2013
Rated 4.0 out of 5.0 by NotBornYesterday One Wonderful Staff Member, One Who Lied to Us
We stayed at this hotel two times during the course of a week when we visiting Paris on the front and back end of visits to friends in the countryside. During our first three days (during the week), the staff was wonderful and helpful, recommending nearby cafes that our teenager would like. We had forgotten a converter plug, and the staff willingly provided one. When we returned to Paris Sunday night, I asked the woman on duty at the front desk if we could again have a converter. She told me that the hotel did not have any. I told her that we had borrowed one during our stay Tues-Fri with no problem. She then reached into the drawer below her computer and handed me the same converted that I had borrowed the previous week. Was it really necessary to lie to a customer? Je n'ai pas été amusé.
April 11, 2013
Rated 4.0 out of 5.0 by Ptiger67 Great location, comfortable room, a few fixable problems
The hotel is in a wonderful location, a half block from the St. Placide metro station and a block from the Rennes station. So you have access to two different lines and can be anywhere in Paris within 20 minutes. The neighborhood has a good supply of moderately priced restaurants, great bakeries, and various other retailing outlets. The staff was terrific: pleasant, motivated, friendly etc. The room on the so-called executive floor was large and comfortable. The bed was good, and there was a sofa and a chair to sit in. However, there were a few problems. The biggest was with the high tech bathroom. The shower sprayed all over the floor and was hard to use. The faucet on the sink was very poorly designed and hard to use (it required screwing in and out to turn the water from off to cold to lukewarm to hot, and back again). The sink was very shallow so it was almost impossible to wash our clothes and there was very limited counter space for tootpaste, brushes etc. of two people. Another problem is that there were almost no drawers for our clothing. We stayed for a week but could not ever unpack our clothing from the suitcases. Finally, they did not have any feather pillows and I HATE foam rubber pillows.
April 2, 2013
Rated 4.0 out of 5.0 by kboksana Shower Window Oddity
Very typical of any hotel, where the object is to sleep, then spend 99% of the day NOT in the room. The shower having a clear window in it for the rest of the room to see you was patently absurd, BUT the exceptional staff at the front desk off-set any other issues. FYI, not one taxi driver knew how to find the hotel, so be sure to give any driver the major street intersections, as they will never be able to find this hotel if not!
Breakfast was excellent, but a tad pricey. Rooms were clean, but be sure to use hanging notice if you want it cleaned while you are out!
Again, the front desk, in particular a young lady ( name began with an "M") saved the day and made our trip much better.
March 16, 2013