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Rated 4.1 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Great service by staff especially front desk There was 3 of us staying in a 1 bdrm suite - 2x adults and child. We were one towel short- rang font desk in the evening- within 2 minutes it was delivered by the friendly efficient front desk person. No coffee bullets -so rang again and same prompt service..wonderful. a few more tea bags- everyday tea bags- wouldn't go astray- rather than just 2! Often have a cuppa before bed then first thing in the morning....my husband and I couldn't have this...That was the only negative of the stay February 26, 2014
Rated 4.0 out of 5.0 by Meets business needs A comfortable and relaxing stay with plenty of room for working on business needs in the room. February 24, 2014
Rated 1.0 out of 5.0 by RE: Terrible Service Yesh I booked in on Wednesday night as my first ever "rewards night". xxx and I travelled all day from xxx and then attended the Bruce Springsteen concert at Homebush. We thought it would be easier just to catch the train but on arriving at Parramatta had difficulty in getting our bearings. I called the hotel about 4 times but the directions I received took me to the Mall and then the staff member said Ill put you on to someone else. I then spoke to a very arrogant English chap and asked him if he could pick us up as we were then walking around Parramatta at about 1230am. The chap said "get a Taxi and we will pay". At this stage I was actually concerned for our safety First night: Check in about 1230am No welcome on arrival Map of Parramatta almost thrown at me when I checked in English chap stated " you went in the wrong direction" No wine in the room On calling advised no alcohol could be served after 11pm The room looked as if it had not been serviced for about 12 months The drinks in the fridge were frozen We ordered room service and I asked the English chap again for a glass of wine " no the boss says we can't" "do you want ice". I saw this as a smart comment in relation to the fact I had advised him that the rum/scotch and soft drink etc were all frozen. Only 2 sugars in the room I had the frozen drinks and estimate they were very old February 24, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Left a electrical adapter to convert to USA plug and hotel says they do not have it. February 22, 2014
Rated 5.0 out of 5.0 by Home from Home Once again, a fantastic stay in The Holiday Inn, Parramatta. This particular work based trip was for nine days during which time I was working every day at unusual hours. It was so good to be able to return to the hotel at all hours of the day and night and be welcomed and made to feel at home. Exceptionally high standards prevail. I can thoroughly recommend this hotel be it for a short or longer term stay. Thank you February 11, 2014
Rated 4.0 out of 5.0 by Good business stay Wanted a hotel near a good station so I could use Public transport for a few days around Sydney. Surprised how quick it was to get to Parra from the Airport with the new train timetables. Having the station, it's shops and all the restaurants nearby was a bonus. Fits the Holiday Inn brand well. Clean, friendly, everything works. Nice staff. One of the nights I thought I'd have a nightcap. The bar area was open but unattended as the same staff look after the restaurant around the corner. Their loss. May have been a busy night. Check-in and out was a breeze. Will certainly stay here again for business or pleasure. February 9, 2014
Rated 5.0 out of 5.0 by Amazing! It's always an enjoyable stay at the Holiday Inn Parramatta & the food and service is always outstanding! See you again:) February 3, 2014
Rated 3.0 out of 5.0 by Rude staff member My visits in the past have been positive. However on this visit I didn't quite like the experience mainly by a particular member of staff - I think her name was Dora. The rest of the staff were courteous & warm. January 25, 2014
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