Rated 4.1 out of 5 by 70
Rated 5.0 out of 5.0 by TheTurners Great Office for 9 Days
We recently stayed at the Holiday Inn Parramatta for 9 days whilst we were working at the Supershow in April 2013.
I have to say for a Holiday Inn it has already set itself a high standard. The front desk staff (Aaron) was extremely professional and remembered who I was from a visit the fortnight before. He had our room ready and paperwork already complete. That's the service I receive at an Intercontinental Hotel. Lauren who was one of the waitresses couldn't do enough for you and with a beautiful smile.
We stayed in a suite which gave us enough space to work in. The room was clean and bed was comfortable.
The hotel has only recently been taken over within the last 7 months and it would definitely have to be one of the best Holiday Inn's I have stayed at within Sydney.
May 29, 2013
Rated 5.0 out of 5.0 by Adzee High Standard
Very happy with room, very comfy bed with selection of hard and soft pillows.
Very friendly staff who showed very good attention
Beautiful Buffet Breakfast with large selection and quality fresh fruit etc
Only negative would be single ply toilet paper - a pet hate of mine!
May 18, 2013
Rated 3.0 out of 5.0 by Daisyydd Poor breakfast
The breakfast of 3 days I stay is the same, the same. Oh my god,the same~
May 2, 2013
Rated 3.0 out of 5.0 by Cheese827 Hope you like waiting
I have stayed here a couple of times in the past few months and find the rooms of a high quality. However if want a quick breakfast downstairs in the dining room forget it. Too many tourist groups have taken over the hotel and you sometimes have to wait for both a seat and the buffet to be re-stocked. Frustratiing for someone on business trips.
April 17, 2013
Rated 5.0 out of 5.0 by FLSS EXCELLENT
FOUND THIS HOTEL TO BE IN PRIME LOCATION, GREAT DEDICATED STAFF...HHIGLY RECOMMEND THIS HOTEL ...WELL DONE STAFF; MARIO AND GM
April 8, 2013
Rated 5.0 out of 5.0 by Hefelump1 No problems at all
For the location and time of year, this hotel had very reasonable rates. The room was large and spacious and service was great. Would stay here again.
April 7, 2013
Rated 2.0 out of 5.0 by Jo73 Room booked not available
I booked my room with two double beds before I got there. When I arrived to the hotel they told me that my room was not available and the only room they could offer me was with one big bed plus a sofa bed! It was not a good start. I am not going back there. I am usually staying in Sydney in diferrent hotels and I wanted to try this one but my experience was not good. They also don't offer a complementary machine coffee with the buffet breakfast.
March 29, 2013
Rated 5.0 out of 5.0 by Julez I highly recommend
I have just experienced the highest customer service/care from all the team at Holiday Inn Parramatta. Recovering from an operation I was treated like Royality. I would like to thank the wonderful Managers & their excellent team for everything they did for me. Thank you so very much again & kind regards Julie B - from WA.
March 27, 2013
Rated 4.0 out of 5.0 by Accurate Smooth & Seamless
As a frequent traveller, it is a pleasure when things like check-in, check-out, breakfast all work smoothly.
March 19, 2013
Rated 4.0 out of 5.0 by Loz22 Excellent stay in a great easy location
I stayed at the Holiday Inn Parramatta a few weeks ago and it was a really fantastic experience. Was greeted with exceptional customer service upon arrival, and throughout my stay the customer service maintained professional and warm.
The room was a good size - the bathroom was a little smaller than I had imagined but still had ample space. The bathroom accessories eg. the shampoo, soap etc were to die for! awesome products! :)
The food was good, not fantastic, but really high up there. we ordered room service a couple of the times and it was super fast, and lovely staff to deal with. Thank you.
Thanks for an enjoyable time away, will defiantely recommend this hotel to all my friends.
March 18, 2013
Rated 5.0 out of 5.0 by Kitkan Very comfortable -rooms well eqipped beds A1
A wonderful stay,very nice staff,good rooms good food.Highly recommended.
March 15, 2013
Rated 5.0 out of 5.0 by traveller62 Friendly customer service, very personable.
I am a regular visitor to this hotel. I am remembered and greeted warmly. Refreshing to note that I also see 1 time international visitors greeted in exactly the same way. Exceptional.
March 10, 2013
Rated 4.0 out of 5.0 by djdcns Comfortable bed but lacks lounge chair
Check in and check out were efficient but lacking in any warmth or welcome. The room furnishings were good, the bed was comfortable but the room lacked a lounge chair. The glass topped desk and 'office' chair may be fine for those who want to work but nor so fine for those, like me, who just want to relax,
March 2, 2013
Rated 3.0 out of 5.0 by Abbiemwk Ok-ish for price
Yes I have recommended this hotel - but given not such a great review, because at the end of the day even though our experiance wasn't that bad for the price we paid...
We love the Holiday Inn Hotel chain & this would have to be the most less than desirable hotel we have stayed in.
Most of the staff were awesome.
The rooms aren't as nice as some of the others we've stayed in - the first room we were put in stunk! (it was clean though)
It was a cross between damp/old aircon/gross carpet/last guest smell.... I think it was an old smell.
The room we were shifted into had the same smell, but it wasn't as strong - nothing an airfreshner couldn't mask....
The buffet breakfast was alright, again not as good as the others we've visited, one disappointment was no esspresso machine...
Also no Gluten Free meal option for Children's meals. And the room service states full service until 11pm - but in reality it finishes before 10:40pm, as we found out the hard way, we couldn't even get an icecream sundae....
My daughter enjoyed the pool & pool area.
And the location was very handy!
I was quite disappointed with the overall experiance, however it has not put me off the chain, as this was the first bad experiance we've had staying at the Holiday Inn in our family's 15 years of travel - Parra lift your game!
February 14, 2013
Rated 4.0 out of 5.0 by freak Priority Club
Priority club seems to mean little is Australia - no perks whatsoever.
February 6, 2013
Rated 5.0 out of 5.0 by Marg68 Good location pleasant stay
We booked a king bed suite which had a bedroom and separate lounge area. It was modern and very clean. The staff were lovely and the breakfast and dinner were enjoyable
January 29, 2013
Rated 5.0 out of 5.0 by mountainlake Great place in downtown Parramatta
I had a meeting in Parramatta so decided to stay at the Holiday Inn, where I am a Gold member. They upgraded me to a suite, which was really appreciated as I was travelling with my family. The service was absolutely fantastic - the front desk staff were eager to help with everything, from offering to print me a map to show me how to get to IKEA to arranging a late checkout. The breakfast buffet was excellent although really pricey ($26/person). Thankfully my daughter ate for free. The bed was comfortable and the room was nice. My only complaint is that the pool was not heated as advertised, so my daughter was very disappointed. Overall, a great choice for downtown Parramatta, and I would certainly return.
January 29, 2013
Rated 4.0 out of 5.0 by joytee4 excellent bed/pillows and ambient decor
as i went to relax, the room was very appropriate for that reason. value for money - all the staff were helpful and the facilities, like the gym and pool were easily accessible. perhaps the bathroom could be cleaned up - new tiles in the shower area or cleaned with anti=mould preparation. altogether though, it was as i had desired from a holiday inn venue.
January 16, 2013
Rated 4.0 out of 5.0 by Bionicboy Staff were superb
My seven year old daughter loves staying in this hotel, i put that down to how personable the staff are, always willing to include her in conversation and make her feel special. Each time i have stayed the rooms have been excellent, food has been great and the staff always willing to help.
Will stay again...
January 16, 2013
Rated 4.0 out of 5.0 by Lucy25 Comfortable bed, spacious room
Great location, near shops and town centre, with access to ferry buses and trains to Sydney. Staff were friendly, and it was very enjoyable stay for the two weeks. The room was spacious, but the room was set out more for the business traveller, than the holiday maker.
January 14, 2013
Rated 4.0 out of 5.0 by Mariguch Excellent price for Xmas eve.
Large clean room. Staff was friendly. Was the closest accomodation we could find to Merrylands. For the price it was very good.
January 7, 2013
Rated 5.0 out of 5.0 by renshaw Excellent staff and comfortable room
Spent three nights over New Years eve.
Staff very friendly and were always willing to assist.
Breakfast was a good standard
Pool was clean= although no cover around the pool and no railings into pool .(deep step into spa)
Lots to do in local area and near train station- 25 minutes direct to city
Recommend this hotel
January 4, 2013
Rated 4.0 out of 5.0 by Dinessh Nice and relaxing time
Thank you for the service
It is very nice relaxing time for me and my family. I will be visiting you when ever I get the chance to visit Sydney.
January 2, 2013
Rated 5.0 out of 5.0 by DuaneM Excellent service
We stayed at the Parramatta HI twice during our Australian vacation. Great place to stay. Close to the train station, great coffee, and the restuaarant/bar across the street.
The staff was attentive and our requests at the front desk were dealt with promptly. Should we get back to Australia . . . . we'll be there again.
December 12, 2012
Rated 5.0 out of 5.0 by ralston Awesome service
We asked for an earlier check in and was given it. Breakfast was beautiful, bed was extremely comfortable, room was spacious and quiet and service was spectacular
December 3, 2012
Rated 4.0 out of 5.0 by Keir Promising start for a new HI
All staff very nice and professional, without exception. It's a good hotel, the only quibbles are that the bathroom had a fair amount of obvious mould which is a bit off putting (rooms otherwise very clean#, and breakfast is expensive given it is a standard hotel buffet #other meals, on the other hand, were excellent and priced as you would expect).
December 3, 2012
Rated 4.0 out of 5.0 by ds999 good location, good food, helpful staff
easy access off western highway, only 5 mins walk from parramatta bus/train station. large well lit reception/bar area with open plan restaurant leading to big patio area.
staff very helpful - rooms average size but well appointed with flat screen tv, fridge, tea and coffee makers etc
food in restaurant very good and reasonably priced
brekky good and varied but ambitiously priced
December 3, 2012
Rated 1.0 out of 5.0 by MrsMurphy1981 Not a pleasant stay!!!
Went to stay for a honeymoon and ordered the special package... Advertised for 150 dollars cheaper than was actually charged... Not as accessible as I was told and some of the night staff just rude and had no idea.... I will never ever be staying there ever again.... They ruined what was supposed to be a magical night for myself and my husband!!!!
December 1, 2012
Rated 4.0 out of 5.0 by NickSingapore Nicely renovated property
Well located and well renovated except for the lifts
November 4, 2012
Rated 2.0 out of 5.0 by casbear1 not happy
Haveing stayed at a number of propertys as a gold priority member this one didnt meet my expectations / the room was ok the bed was good but the bathroom was dated 4 wot was promoted as a new holiday inn the room service menu was most expensive compared 2 all other sydney sites with the take out dine in style menu with no tray charge this could be a much better opyion 4 this site the breakfast buffet was minimal in selection and over priced 4 wot was on offer the layout of foyer was quite inviteing decor very nice but overall not the best experience.
November 1, 2012