Rated 4.0 out of 5 by 188
Rated 5.0 out of 5.0 by Ajroger Nice room, great stay!
A great stay at the hotel. I was there 1 night for business, and the hotel met all of my expectations. The only complaint is that the fruit tray I was provided upon check in contained fuzzy strawberries and rotten grapes. Aside from this minor issue, the hotel is definitely well worth the value and I would stay here again.
May 20, 2014
Rated 5.0 out of 5.0 by AndimCash Awesome property
One of my favorite hotels to stay... Always! Excellent food, service and location! You couldn't stay at a nicer hotel in the area!
May 18, 2014
Rated 5.0 out of 5.0 by JAY84 Red Carpet Service- Feels Like Home
Visited again the area for business, outstanding service from staff. Miley and Susana will deliver great hospitality, to make you feel like at home. wheter its local area directions, or referrals to local professionals, they are there to lend a hand quickly. the sleep and room comfort is excellent, and its super clean.
May 5, 2014
Rated 3.0 out of 5.0 by mlm484 Understaffed
The hotel this weekend was completely understaffed. I spent over 30 minutes waiting in line to check into my room, only to find that my room was not ready yet, I got in line after 4pm. The staff was obviously very busy, but also quite rude. My stay came with a complementary buffet the next morning, which again was way understaffed for the amount of people waiting for brunch. The staff simply could not keep up with busing the tables or keep the buffet stocked with food.
April 30, 2014
Rated 3.0 out of 5.0 by Tomy63 Nice room, but poor sleep
Thanks for update to spacious room. Just unfortunately could hardly sleep in that room:
- not possible to open window to reduce temperature and get fresh air (realised at morning that slideable part was glued!)
- very noisy A/C
- toilet flushing itself alone.
Would have changed the room, if stay was longer. Now I was too tired after long drive and near to mid night arrival.
Staff freindly, breakfast had nice selection, pool ok (but poor locker&shower).
April 29, 2014
Rated 2.0 out of 5.0 by pl amex member Floors 1-3 smell bad
Having stayed here several nights in the past two months
April 29, 2014
Rated 5.0 out of 5.0 by Marc79 Staff and Quality of food
I stay at many IHG Hotels all year for business. This is my first Crowne Plaza experience and I was blown away. By far, the friendliest staff I have ever run across. Room stewards, front desk and bartenders were all top notch. The chef is incredible. I was there all week and never left the hotel at night to look for a restaurant, I had the best chef serving me every night. Outstanding dishes at a reasonable price. If I return to this area I will be back at this hotel without question.
April 15, 2014
Rated 5.0 out of 5.0 by dopeys01 Great Service Friendly Staff
Staff was very friendly and attentive to my needs.
April 13, 2014
Rated 5.0 out of 5.0 by JAY84 Super service from staff
i stay often at this location for buisness, the service from staff is outstanding, and check in is always smooth. susana, the front desk agent, and the Manager are always ready to help whatever is needed. we even had documents, printed and delivered overnight, when the printer was down. the sleep quality, and room comfortability is excellent. the location is close to all major Highways.
April 13, 2014
Rated 2.0 out of 5.0 by Willneverstayagain Ignorant Employee at check in.
My stay was fine, nothing special. But the lady that checked me in at the front desk had a bad attitude once I asked a couple of questions that it seemed she just did not want to deal with. This person talked down to me and was very Condescending. I would not recommend your hotel due to this persons attitude. I wish I asked her for her name.
April 7, 2014
Rated 5.0 out of 5.0 by Steve-O The best in NJ
I travel to NJ about once every six weeks on business and have stayed at many different hotels in this area and this hotel is the absolute best I have found. From the front desk staff to the overall condition of the property and the room size and cleanliness there is no better in NJ.
April 6, 2014
Rated 3.0 out of 5.0 by Casey64 Pluses and minuses
The bed was comfortable and the room was clean. The exercise facility was also clean and adequate. The main problem was that during my second night the guests next door decided to party through the night, making it quite difficult to sleep since the walls must be very thin. Also, when I checked out they told me the computers were down and they would send me a statement, which they never did.
April 3, 2014
Rated 5.0 out of 5.0 by daurit06 AMAZING
The Staff as amazing could not have asked for a better experience. as a platinum member i was treated amazing. the fruit salad in the room by FAR the best I have experience when it comes to rewarding loyal customers. other hotels should do the same. with hotels in the area that I could stay I would drive the extra 20 mins ANY DAY !!!!
March 24, 2014
Rated 5.0 out of 5.0 by Slebenkorn WONDERFUL SERVICE AND BREAKFAST!
My Technicians will not stay anywhere else.
They love this hotel and the big breakfast. The breakfast spread has everything and for large men with heavy appetites this is just the thing. I pay $5.00 added to the room charge and they can have as much as they want to eat.
Rooms are clean, front desk staff is nice and the support staff is very easy to work with by email or telephone.
I highly recommend this hotel for any business that wants comfortable travel for their employees for a really good rate.
For the long term stay, I suggest negotiating your rate which is based on your term of stay.
March 14, 2014
Rated 5.0 out of 5.0 by tb08 couldn't be any better
this location was exceptional and the staff could not have been more friendly.
The diner and breakfast was also top shelf.
Koodos to all at the Crowne Plaza in Fairfield NJ
February 5, 2014
Rated 5.0 out of 5.0 by Samo Snow
Love this hotel. What a great get away from all the snow.
February 4, 2014
Rated 2.0 out of 5.0 by red socks1 Beware the reservation system
Changing a reservation was tricky on the website. It led to my failure to finalize the change which had 2 consequences: I was charged a night's room cost for not showing up, and we got an inferior room (the only one left when we checked in). That room had a broken heater on a very cold night. Its banging prevented us from sleeping. The staff helped us move to another room that had been vacated. Other wise the staff is superb and the hotel was really nice in all other ways.
February 1, 2014
Rated 5.0 out of 5.0 by Sanjay S. Home Away from Home !!!1
The staff at this Crowne Plaza is fabulous! They can't do any more for their guests compare to what they are doing and always have a smile. Their restaurant, Chives, has wonderful food with smiling and dedicated servers ; I was shocked! Excellent quality and always fresh. From the front desk to maintenance to the restaurant to housekeeping - a fantastic hotel. The rooms are very clean and they have flat screen TV and excellent internet facility,
I can say Home away from Home !!! Oh ! no better than Home as you don't have to do anything yourself !!!
Stayed December 2013
January 3, 2014
Rated 5.0 out of 5.0 by tjones123 beautiful place to stay
Everything was wonderful, We had dinner in the restaurant and the salmon was excallent. Would definitely recommend.Only con was the bed not very comfortable.
January 1, 2014
Rated 4.0 out of 5.0 by Vicki07 My son's wedding
Initial impressions were wonderful.
Staff were accommodating and cordial.
When my son and his new wife checked in after the wedding, the front desk did not give them the welcome bag I had left for them - someone had put it "away" in the back room, if our daughter was not with them the surprise would have been lost.
In the morning, there is no complimentary coffee available in the lobby. Unlike other hotels, you either have a breakfast plan...which we did not ... Or pay $2 for a small cup or coffee ... Which wasn't even hot, by the way.
December 31, 2013
Rated 5.0 out of 5.0 by Martin Getaway Ace in all areas
The staff, comfort, layout was just amazing. I've been here before and will certainly return.
December 29, 2013
Rated 4.0 out of 5.0 by sapc would stay here again
This hotel was clean, had a comfortable bed, and a good location.Only negative was no coffee in the lobby area or breakfast although it was affordable.
December 5, 2013
Rated 4.0 out of 5.0 by ctdawn Very Thin Walls
This is a great hotel in every aspect except for paper thin walls.
You can actually hear entire conversations going on in the room butting up to yours!
Luckily it was my uncle & his wife in the room next to mine, so I didn't hear any state secrets, but privacy is sacred!
I believe I was in room 408. They were in 406.
I give your hotel a "fair" for value because at the price we paid you would think there would be better construction! And I know you just did a major renovation. Someone forgot insulation!!
Your staff is wonderful!! Housekeeping, front desk & restaurant folks were all truly wonderful, friendly, outgoing & warm.
December 4, 2013
Rated 3.0 out of 5.0 by Dannouch Comfortable Bed
IHG recognition was not automatic but otherwise the experience was okay. Not the easiest access as you have to loop around to get to the hotel from a main access road. Only complaint is that there was a lot of light/noise that came through the door into the room - possibly due to an "old style" door.
November 30, 2013
Rated 3.0 out of 5.0 by Anthonya Uncomfortable bed. Decent staff
The staff at this crown plaza was good. The bed however was not what I would expect from a crown plaza. Inferior hotel chains have more comfortable beds nowadays. I have a business in town and was hoping for a good experience so I could recommend it to customers.
November 30, 2013
Rated 5.0 out of 5.0 by Dan511 General
Probably the BEST hotel I have stayed at this year.
Every thing was top quality.
Couldn't have asked for more.
November 24, 2013
Rated 5.0 out of 5.0 by KenBuffalo Comfortable and Clean
Very impressed with the cleanliness of the room and fresh appearance of the room and hotel overall. Flat screen TV and fridge in the suite were very convenient and added to the enjoyment of our stay. Stayed for 3 days and definitely liked having the suite with the sofa to watch TV in the evening.
Buffet breakfast at the hotel restaurant was good.
Hotel was easy to reach from the major routes.
November 23, 2013
Rated 5.0 out of 5.0 by admiral63 great service
stayed over night, was at my sons wedding.we checked in before the wedding reception began, check in was quick, and easy. shuttle service from west mount country club, to hotel was fast. rooms were clean and comfortable, check out was done by staff, during the night, so all you had to do was turn in your keys at the front desk. we had a fabulous breakfast that morning, everything was perfect. was a very pleasurable stay. would highly recommend.
November 21, 2013
Rated 4.0 out of 5.0 by Raine0944 Expensive, but had to book there for wedding party.
Expensive. Unhappy I was unable to use AARP discount just because the rooms were blocked for the wedding party we attended. Could have saved almost $10.00 per room/per night.
November 20, 2013
Rated 5.0 out of 5.0 by Maria16 Medina wedding
Very pretty hotel. Very clean and comfortable. Loved the pillows!!! Where can I buy them!??? Lol
November 20, 2013