Rated 3.8 out of 5 by 111
Rated 2.0 out of 5.0 by Bing516 Excellent location and decent service
The property is situated at the mall and is very accessible. The staff are knowledgeable and kind. However, the bathroom where we stayed in needs a lot of upgrading. The bathtub have grout and the commode are stained. The bathtub drain is clogged.
December 3, 2013
Rated 5.0 out of 5.0 by Georgec13 Holiday Inn Galleria
Very good hotel to stay in. Friendly and professional staff. Good restaurant and bar. Clean rooms, comfortable beds, excellent front desk and concierge services.
December 2, 2013
Rated 4.0 out of 5.0 by Ceasar Great front desk personnel
I and my family invariably enjoy our stay in your hotel. However, may I suggest that the breakfast food be improved. Thank you.
November 29, 2013
Rated 3.0 out of 5.0 by anb68 Location
Hotel location/access is near to our target place of interest. Staff were courteous enough to accomodate our type needed of room.
November 27, 2013
Rated 1.0 out of 5.0 by Bach1812 Very disappointing.
I write this after having been subjected to a delayed [late] flight and a taxi scam at the airport so it may be possible that i was not in the most positive state of mind on arrival at the hotel.
Check in no problem.Going to room noticed the hotel is very old. In room bedside lights did not work, curtains were not drawn even though it was approx 02.30am. Tried to draw the [flimsy] curtains but they did not meet. Used the telephone to request attention for the non functioning bedside lamps.It did not work. So from the 26th floor is had to go to reception. An engineer was sent to resolve the problem. Transpires that the lamps were not plugged in to the sockets ?? !! Breakfast was not to the usual standard and the staff were completely uninterested in doing anything other than chatting amongst themselves. On checkout all the points were fully utilised by guests 6 deep at each computer checking in !!!!!! With no place for check out. Not even for a Platinum member ??!!!!!!!
All in all the worst experience ever at any IHG property !!!!!!
November 25, 2013
Rated 4.0 out of 5.0 by Greener1 Third stay in 18 Months
Did not get an upgrade this time which was disappointing as I am a Platinum Plus loyalty card member.
November 21, 2013
Rated 3.0 out of 5.0 by Srik Need Improvement
Overall, no major complaints about your hotel, it is quite alright, and offere great views of the city. However, they need improvement all around:
1. The bathrooms have dim lights. It is very hard to shave etc, for which one needs to lean over the counter close to the mirror.
2. There was water dripping on the edge of the wall - if you look for white salt marks, you would see them. Such aspects should be avoided.
3. The elevators are quite old, and slow. On occasions the elevators go in the direction opposite to where they are called.
4. The men and women who service the rooms sometimes forget to replenish items - such as laundry bags, shampoos/soaps etc. This needs to be corrected.
November 15, 2013
Rated 5.0 out of 5.0 by Bong2014 Wonderful
We had a wonderful time in this hotel. The staff especially those who are in front desk or receptions WERE SO NICE and makes us keep coming to Holiday Inn Galleria. They are so friendly and our rooms are always clean, my wife in fact kind a feel at home, really.
Allow me say, its our hotel to stay when we get back there God willing!
November 15, 2013