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Rated 3.8 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Nice Place Friendly and efficient staff...Roomwas immaculate. Did not try the food. Not convenient to get to with a divided highway July 28, 2014
Rated 5.0 out of 5.0 by Quiet , comtable bed room The staff was excellant. Very helpful. Room was very clean, bed extremely conformatable. July 28, 2014
Rated 5.0 out of 5.0 by The Best We are on an 18 day east coast road trip, so we always stay in ihg properties. This was by far the best one we stayed in. As soon as we walked in the front door till the time we left They made us feel welcome and we hated to leave. If was like walking in at home and we hated to leave. We were so road weary when we arrived and Jon made our check in process a pleasant one. The bed was very comfortable the room was roomy, clean and I felt as if we were in a safe location. I had no problem walking to the car at night by myself.i cannot say enough good things about this property. Thanks Jon for treating us like royalty while we were with you . We are glad we extended our stay with you ftom one night to three. July 28, 2014
Rated 5.0 out of 5.0 by Great place great people Holiday inn peadody is filled with great people who work there the place is well kept July 24, 2014
Rated 5.0 out of 5.0 by love Peabody ! great hotel and easy access to Boston the staff are very caring and polite July 22, 2014
Rated 2.0 out of 5.0 The Staff Was Awesome, The Reservations Were Not I called on the day I needed a hotel and was transferred from the desk at the institution I called to somebody/somewhere else. That person - responsible for reservations - assured me that my needs would be met: a room with two beds and a crib. I verified the crib's availability twice. I was traveling with a 9-month-old. I didn't have the option to not have a crib. But because I was promised that one would be available, I made the reservation. Then I checked in, and was informed very apologetically when I asked about it that in fact, no crib was available. "But I reserved one," I said. "I'm very sorry, but it isn't in your file anywhere." I was told. It was 10:00 at night and I was tired. So was my wife, and our three kids. The staffer there was very sorry, as was the maintenance team person who was there. I was lucky to have had a friend in the area who happened to have a bed available for my daughter. He brought it over. The staff very generously upgraded our room at no cost. I cannot thank the on-site staff enough for their kindness and understanding and I cannot rage thoroughly enough about the person at reservations who made a promise that was not kept. If I'm understanding the chain of command, the person who makes the reservation doesn't have to deal with the angry customer who has been let down; that's left to the staffers, which hardly seems fair. Needless to say, I recommend the hotel and its staff completely, but if there is anyway to book without going through Holiday Inn's reservations department, do that instead, as there appears to be no effort made to actually listen to a customer's most emphasized need. July 20, 2014
Rated 5.0 out of 5.0 by Wow! As the director of a teen travel program, we use many hotels each summer. We go through the same process each time - make reservations, rooming lists, check-in, breakfasts, etc. We have seldom experienced as efficient and helpful staff as we had here. All reservation and scheduling was handled expertly. Every single item was delivered in the manner promised. The front desk was patient, helpful and courteous. They took ownership in any questions or issues we had. The next time we travel in the Boston area, we will definitely return to the Holiday Inn peabody! July 20, 2014
Rated 5.0 out of 5.0 by great place great staff we had a very restful stay the food was great the people gym and pool all perfect July 18, 2014
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