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Rated 4.5 out of 5 by 27 reviewers.
Rated 5.0 out of 5.0 by Excellent as usual! Nice clean hotel! Friendly staff every time I stay, great food and very clean room! April 21, 2013
Rated 5.0 out of 5.0 by My stay I really enjoyed my short stay at the hotel. It was extremely clean and very modern feeling. The staff members were very professional and courteous to all of my needs. I will stay here again in my travels to Jackson for sure. April 15, 2013
Rated 2.0 out of 5.0 by Overpriced overpriced for the amount paid. Should consider lowering price. Staff inexperienced. Not much focus on the customer April 7, 2013
Rated 5.0 out of 5.0 by Beautiful hotel, great restaurant/bar, and great service We had a group reservation for our baseball team and the service before our stay and while we were there was excellent! The hotel is new and really nice and the beds were very comfortable. Staff was great! We enjoyed the restaurant bar for dinner too. Highly recommend this hotel! March 22, 2013
Rated 2.0 out of 5.0 by Not what I expected Front desk was slightly snotty in attitude. I had an issue which was not their fault so I do not blame them at all for this but their attitude was horrible. Also, the air conditioning/heat unit did not work at all and after the experience up front, I did not want to even ask the front desk for help. There were stains on the walls and counter tops that merely needed to be cleaned. Also, all the pillows felt exactly the same although they were marked soft and firm. Way overpriced for what I got. As a gold member, there is no breakfast or other amenities other than a horrible bag of cheap vending machine type cookies that I threw away. Yuck. My company lives and breathes on reviews so I am always hesitant to write a bad one. That's how unhappy I was with this stay. I stay at Holiday Inn chains all the time and usually am very happy with the amenities and service. March 18, 2013
Rated 5.0 out of 5.0 by Great Night!! As always, the staff is helpful and friendly. Easy check-in and out. Facility is VERY clean (even the corners of the room). Great food at the resturant and I always look forward to my stay. March 10, 2013
Rated 5.0 out of 5.0 by Consistent Even though there are other , more convenient Holiday Inn locations near where I was working, I prefer to stay at this location because it is clean, friendly ,and consistent service. March 2, 2013
Rated 3.0 out of 5.0 by No Frills If you're a platinum or gold priortity club member forget about getting anything free. No free breakfast, no free drinks, no discounts - nothing. February 24, 2013
Rated 5.0 out of 5.0 by Hal in Texas Everything was great with the exception of the elevator. Being that it is new it does not feel new. Makes some noises and really jumps when you want to go up. Do not expect that with new equipment. Other then that my stay was great and the staff: fantastic!!! January 15, 2013
Rated 5.0 out of 5.0 by Really helpful The staff is always very helpful and super friendly. January 3, 2013
Rated 1.0 out of 5.0 by Brown and black Spots on sheets in more than 1 room We arrived Christmas Eve, put our bags in our room and then spent the evening with our family. Upon arriving back later than evening, tired and ready for bed, our first indicator that something was wrong was a sticky closet door handle, and a discarded apple juice bottle on the floor in the closet. Afterward, we pulled back our sheets, only to find a giant brown spot on the underside of the blanket, and a few inches away a black spot. We called the front desk and the nice gentleman asked if we wanted to move across the hall. We did so only to be greeted by more black stains on the under side of those sheets. The gentleman then had us go back to our original room and spent a few minutes searching for a room with clean beds. While I did not watch what he was doing, he was gone a while, and I heard several doors opening and closing, in what was an almost completely deserted hotel. He finally came back a few minutes later and said he had found a room and checked the sheets personally. We checked them as well and found them acceptable and moved our stuff. All in all this really put a damper on our evening and we felt pretty disgusted and grossed out the rest of our stay. December 26, 2012
Rated 5.0 out of 5.0 by Great place to stay Best hotel in the area, easy parking, clean, modern, comfortable, friendly staff with great professional service, and close to other restaurants outside the hotel. Will use this location in the future!!!! December 18, 2012
Rated 5.0 out of 5.0 by GREAT FOOD AND SERVICE ONE OF THE BEST CHEESEBURGERS I HAVE HAD IN A VERY LONG TIME. December 13, 2012
Rated 5.0 out of 5.0 by Do not stay for breakfast Front desk for both check in and out was great. Service in the resturant was terrible. I was the fourth person in the whole resturant for breakfast. One gentleman was paying his check, another was eating his breakfast and the third had just placed his order. I sat for ten minutes and was not even greeted. Went else where as I needed to start my day. I will stay here when in the area but will probibly have breakfast elsewhere. December 8, 2012
Rated 5.0 out of 5.0 by FEDEX EXPRESS VMX EVERYTHING IS EXCELLENT, BUT THE PRICING IS SO MUCH HIGHER AT THIS PROPERTY THAN ANY OTHER FEDEX APPROVED HOLIDAY INN ??? WILL PROBABLY PREVENT ME FROM STAYING THERE, NOT COMPARABLE TO THE OTHER HOTELS IN THE PEARL AREA .. THX, MCM November 27, 2012
Rated 5.0 out of 5.0 by Great location next to BassPro Great location, Food and service in Kem's was great. November 8, 2012
Rated 5.0 out of 5.0 by Awesome stay and location! This hotel had much that I needed including the inhouse Bar and Grill that has monster burgers. My stay was quite enjoyable with a friendly staff. October 24, 2012
Rated 5.0 out of 5.0 by Bed was very comfortable, but your Government rate was denied. Your hotel did not honor my Government rate, I have never been turn down at any other hotel that I have stay at. October 14, 2012
Rated 5.0 out of 5.0 by Great Experience One of the best hotels I have stayed at. Personnel very freindly and courtious, great rooms, beds were very comfortable. Most restaurants in hotels are over priced and uninviting....not this one...excellent for the traveler. Actually pleasantly surprised...period. October 13, 2012
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