Rated 4.3 out of 5 by 181
Rated 3.0 out of 5.0 by AstronautJones Room 1203
Your staff was very nice... lobby and bar are beautiful. The wifi in my room was horrible... had to stand by the door to get a signal and very slow and spotty even there. Guest room doors slammed very loudly when left to close on their own. Shower would get surges of scalding hot water every few minutes at all times of day. Coffee in the restaurant was very, very watery.... not enjoyable at all. Trains coming buy late at night and laying on their horns woke me up twice.... I realize that you can't help this, but very aggravating for the price that I paid. Was not well rested for my responsibilities.
I would come to your bar for a beer and dinner in future, but would not stay in your hotel or eat breakfast at your restaurant again... not trying to be mean... I stay at a lot of hotels for my job, and very few are perfect. Yours was slightly below average.
August 28, 2013
Rated 5.0 out of 5.0 by Mtsar6 Excellent Property, Excellent Stay
This is the second time I have stayed at this property. Both times were exactly what I expect from an IHG property. The lobby was beautiful, I really loved the old pictures of historic Pensacola. I spent at least 15 minutes walking around and enjoying these. The front desk staff were friendly, personable, and attentive. The room was perfect with a very nice view of the sound, good temperature control, nicely furnished, and a very comfortable bed. I will definitely be back.
August 27, 2013
Rated 3.0 out of 5.0 by abt721 Needs updating
Overall, this is a nice place...but if you're expecting to get a nice jog in at the gym facilities, you are out of luck! The gym is definitely out-dated and some of the machines and equipment do not work.
As for the room accomodations, the bathroom is really nice. The room is very dark, it put me in the mind of a funeral home with dim lighting against boring interior decorations. I suggest that the entire hotel be renovated. Oh yeah, the bed is pretty comfortable so I did slept relatively well.
August 26, 2013
Rated 5.0 out of 5.0 by jumpper Loved the place!
Great place and staff! I will stay again.Thanks for all the help. I we had a great time thanks to the Pensacola Grand!
August 21, 2013
Rated 5.0 out of 5.0 by NicoleJan Amzing Time in Pensacola
Staff was unbelieveable. They were so accomodating and friendly. I will use Crowne Hotels again based on this experience alone! Thank you for everything you do!
August 19, 2013
Rated 5.0 out of 5.0 by princessslk location
this hotel was in a great location, convenient driving distance to the beach, but without all of the hullaballoo that comes along with a beach front property. the property has a quaint atmosphere, but the rooms are just average...small bathroom, no real amenities our specific room did not get a thorough cleaning for the time we were there as was evidenced by a dirty coffee pot on day two. overall, the hotel served its purpose, and I would use this location again, especially if I was going to something a the civic center.
August 18, 2013
Rated 2.0 out of 5.0 by Spanky66 We would have stayed somewhere else
My main complaint was the train running at night outside our window. I knew about this problem so when I made reservations I asked for a room on the other side away from the tracks. When we checked in the room we found out the track was right outside our room. I went downstairs and the clerk gave us another room 1017 and when I looked outside I just saw the expressway , little do I know at the time the tracks were just to the right. The first night it ran 4 times. We would have checked out right then but we did not want to be charged for checking out early. The second complaint it the bathroom was so tiny you just about had to sit on the toilet to close the door. All the staff was wonderful. front desk, bar, and dining room. The hotel was beautiful with its rich history.
I feel for the size of the room it was way over priced. Location was great close to shopping and great restaurants.
August 18, 2013
Rated 5.0 out of 5.0 by AngelsDreamFish Very clean
-Very clean-Comfortable bed and great service.Comfortable bed and great service.Comfortable bed and great service.Comfortable bed and great service.
August 18, 2013
Rated 5.0 out of 5.0 by NROBY Great Stay At Pensacola Crowne Plaza
Stayed at the Crowne Plaza with other out of town family and guests for a wedding. Had a great time and enjoyed our stay at the hotel. Facility and rooms were clean. Can't say enough about the friendly and fun staff.
August 17, 2013
Rated 3.0 out of 5.0 by bc79 Just an OK Experience
Booked for 3 nights. Staff was terrific. Value for the place is over priced. Restaurant and Bar are both over priced. Easier and cheaper to just go down the street for a more entertaining and flavorful experience. This is my second stay at a Crowne Plaza, needless to say it will be my last as well. The name itself tells me it will be over priced and experiences will be the same usually. I will still to other establishments that for the price I had to pay I can get more out of it.
August 16, 2013
Rated 5.0 out of 5.0 by Lukas01 stay at crowne plaza pensacola florida
I found my stay most pleasant. I was welcomed graciously at the front desk. When I call (directly to Pensacola) I am always greeted professionally. I am recognized at the hotel by the staff and I find it most rewarding. I am not much of a drinker, but the bar is fun. I always make new friends. The bar tending staff is knowledgeable and very friendly. will I return? Absolutely. Thanks Crowne Plaza, Pensacola
August 14, 2013
Rated 3.0 out of 5.0 by jdaf That TRAIN!
This is a really nice hotel, great staff, clean, inviting, and well situated, except for the TRAIN which honks its horn at around 3:30 a.m. I stayed there two nights and both of them I was awakened to the engine # 9! If you're a solid sleeper, then this is the place for you.
August 12, 2013
Rated 5.0 out of 5.0 by Jennyc Great place
From begin till the end...great food, nice bar :) had a great time.. close to the beach.
August 11, 2013
Rated 4.0 out of 5.0 by BIGMACATTACK Vacation with Grandchildren
We had a great experience staying at this Hotel with our 4 & 8 yr. old grandchildren, the staff was very friendly and helpful and the rooms were very nice and clean. The Grandchilren especially liked the pool and watching the trains travel by the hotel.
August 10, 2013
Rated 2.0 out of 5.0 by RobertIV Nice room and Pool was terrible
The hotel was recently renovated and has a lot of nostalgia. The rooms were what you would expect for a higher priced hotel and the beds were comfortable. However, the pool and outside area were terrible! No atmosphere at all. It felt like were in a training tank area of Sea World or something. Cement everywhere and two little potted plants. no shade, no umbrella's, no trees, or decorations or anything that said fun, welcome or stay and enjoy. I felt like I was out in the yard for my hour a day break from my cell.
I would rather take a little less comfort in my room for more amenities at the pool area.
August 9, 2013
Rated 5.0 out of 5.0 by cdotadot Great staff, clean rooms and close to the beach
I chose this location to handle some business for work and to take my children to the beach. I'm a single dad with two daughters ages 6 and 9 and we had a blast. Rooms closer to the beach were way too high for the weekend and just not worth the expense. This location was literally like 10 mins away from everywhere I needed to be. Definitely will come back.
August 8, 2013
Rated 1.0 out of 5.0 by Nilrac616 Terrible Location for a Hotel
Upon arrival at the CP-Pensacola, I immediately noticed the architechure of the building. It seemed remotely familiar in some way. After about an hour in the room, I realized what the hotel used to be....a TRAINSTATION. There is a well traveled railway about 30 feet to the North of the hotel. Trains run religiously about every 3 hours. If you want to get some sleep...this isnt your place.
We also found the sheets were extremely uncomfortable and rough. There is also an interstate that runs on the opposite side of the railroad tracks that makes quite a bit of noise as well.
Wont be staying here again.
August 5, 2013
Rated 5.0 out of 5.0 by Harris50 visiting Pensacola
The ambiance was amazing, peaceful and accommodating. the staff was helpful and I enjoyed my stay.Thank you Crowne Plaza I'll be back.
August 4, 2013
Rated 4.0 out of 5.0 by 1947FIJI Wonderful accommodations and service
This hotel would have been 5 stars in every respect except for a train and its whistle which passes by at no particular hour of the day or night. Ear plugs don't even work but all it took was one day to get used to living by an active train track and I was able to get back to a normal night's sleep. This hotel was a train station in its heyday and converted into a hotel years later. Kudos to all those at the front desk, bartender (Yuengling on tap), wait staff in the restaurant (try the crab cakes and poached eggs for breakfast) and maids who kept our room spotless. So in summary, if you can handle train whistles this is one great property in a perfect location.
August 2, 2013
Rated 4.0 out of 5.0 by kimberlyg129 Beautiful hotel
Easily accessible and convenient. I felt this hotel was over-priced, but it was definitely beautiful!
July 30, 2013
Rated 5.0 out of 5.0 by RecentlyEngaged Excellent customer service!
Saved my vacation experience! My new fiancee and I were originally planned to stay here 4 nights but due to a terrible experience with Delta (being lied to and pretty badly mistreated) I found out at midnight that I was not going to make it to the hotel for the first night. After calling up the hotel and explaining the situation, the lady on the phone kindly took care of us by maintaining our reservation (hotel was fully booked) and even crediting us for the first night despite being pre-paid. She did all of this for us despite my being in a terrible mood and frustrated with our situation. Excellent customer service like that keeps me coming back! This was my 6th stay here and as always the room and amenities were great.
July 26, 2013
Rated 5.0 out of 5.0 by bob24601 Unique property
Unique property--the authentic historicity was fun.
Staff was superb--attentive, courteous, and kind.
I'll be back.
July 23, 2013
Rated 5.0 out of 5.0 by Marty53 Classy yet comfortable
We spent four comfortable and relaxing days at the P-Cola Grande!
From the moment we arrived, the staff was over the top with courtesy and ensuring we had all we needed. They volunteered information about the area,dining, night spots, etc. They also provided us a shuttle ride downtown for the fireworks show on the 4th.
The front desk sent a fax for me, free of charge and when it didn't go through, they allowed me to carry on with my day while they continued sending the fax until it did go through. They then alerted me that it was sent sucessfully.
The room, bed, and bath were spotless and comfortable.
The atmosphere at the motel bar was pleasant and the bar tenders a joy to be around.
I will return to Pensacola, and without a doubt I know where I will be residing while there.
Many thanks to the front desk, and the entire staff for such an enjoyable stay.
July 12, 2013
Rated 4.0 out of 5.0 by RM816 Overall Good
We stayed 4 nights and did not have any issues during our stay. Hotel staff was very friendly. Good places to eat within walking distance of the hotel.
We could hear people in the next room talking but it was not a big deal. Train went by several times during our stay. But it did not ruin our stay or our sleep
July 8, 2013
Rated 5.0 out of 5.0 by rj55101 WOW
I was completely surprised by the charm and history of this hotel's site / historical train station. The decor reminiscent of the roaring 20's with old world luxury in mind. The restaurant, housekeeping and hotel front desk (Eva and Mita) were gracious and inviting. The room was five star impressive. I already have a reservation for July at this site and looking forward another relaxing and historic walk back through time. Robin J
July 2, 2013
Rated 5.0 out of 5.0 Classy
I stay in a lot of Crowe Plaza hotels but this one stands out for its interior beauty and service. Everything about this hotel was classy. We were first impressed with the lobby, a restored train depot. The original glass, woodwork and detailing set our expectations pretty high. Our room was beautifully furnished and offered an amazing view. At check in the service was wonderful. The entire staff paid attention to details and customer’s requests. It’s a shame that a caring staff would be an exception but that’s what makes this Crown Plaza “exceptional”.
July 1, 2013
Rated 4.0 out of 5.0 by Fonda Clean and well maintained, beautiful view
We really enjoyed our stay here. The only negative feature was the extremely dim lighting in the bathroom. The lights there were more light night lights. Although there was a magnifying mirror that had a light, the light shined in my eyes and prevented me from actually seeing my reflection. I had to use a mirror brought from home and place it on the desk next to the window to see well enough to apply makeup.
June 28, 2013
Rated 5.0 out of 5.0 by SouthernGentleman Great location. Quiet and clean.
While this hotel is not on the beach in Pensacola, it is quiet, clean and well-run. You still see lots of guests like us coming in from the beach. You just have less of the rowdy beach crowd! We have stayed here 2 or 3 times and continue to return.
June 28, 2013
Rated 5.0 out of 5.0 Great Service
My wife and I found the lady on the front desk, who handled both our check-in and departure, was a joy to deal with. We believe her name was Eve and feel she should be recognized for a "job well done"! We look forward to staying with you again in the near future. Thank you for making our PHS 50th Class Reunion a great experience. Regards, The Carpenters (NO NOT THE GROUP!)
June 28, 2013
Rated 5.0 out of 5.0 by Ashe Great place!
Wonderful hotel, great staff, easy checking and out . Nice dark rooms with a wonderful view.
June 24, 2013