Rated 4.0 out of 5 by 363
Rated 4.0 out of 5.0 by Reg M Breakfast
- Buffet breakfast was cold and greasy but the staff was fine.
- Took too long to address the door lock issue.
- Cleaning staff on 3rd floor was excellent.
February 26, 2015
Rated 5.0 out of 5.0 by capt.chuck very nice room and great staff
The staff was very helpful and the dinner on Saturday night was great, food was good and served hot.
February 26, 2015
Rated 4.0 out of 5.0 by Tdubsterr Great hotel, really hard bed...
The hotel, staff and pillows were excellent. The bed was hard as a rock and very uncomfortable.
February 25, 2015
Rated 1.0 out of 5.0 by shortguy Great Pillows and beds
Elevators and hallways, doors need cleaning on a regular basis.
Food needs looked at for better quality and flavor.
February 25, 2015
Rated 1.0 out of 5.0 by srs75 disappointing experience
Waited in line for 20 minutes to check in
Room was not ready 1 hour after check
Full trash bags lined the hallways
once we got to our 2 rooms, one of them smelled badly, we had to change rooms
Poor service. Bill brought before our food. Waited 40 minutes for breakfast.
We have been to this location before and it was very pleasurable. Very disappointed this time. Not the Holiday Inn standard that I am used to.
February 23, 2015
Rated 2.0 out of 5.0 by NW HFMA Attendee Mediocre Service and Not Clean
I was there 2/19 and 2/20; both times I visited the front desk I had to wait awhile until a staff person came from the back room to assist. Both times this was in the early evening, not in the middle of the night. Moreover, there were large conferences there and one would expect the staffing to meet the customer needs. Housekeeping didn't get to my room until 5:00 PM, made the bed and didn't empty the trash. I had to make 4 calls to obtain my folio for the checkout, the first call went unanswered, the next two sent the folio to the wrong e-mail. The hotel is dirty, especially the hallways and stairs. The hotel has seen better days and needs a facelift.
February 22, 2015
Rated 5.0 out of 5.0 by cakins Great Family getaway with comfy beds & great food
My family absolutely loves our weekend getaways at the French Quarter. With the décor you really feel like you have escaped to New Orleans. We love the comfort, the helpfulness of the staff and the Sunday Brunch is fabulous. The other guests are always friendly and the kids find "weekend" friends to play with. We highly recommend this hotel for a family affordable getaway- plus the kids all eat FREE
February 20, 2015
Rated 5.0 out of 5.0 Staff very friendly
One particular individual I would like to single out is Greg our waiter in the dining room and later our server in the bar. When APBA Region 6 comes to your hotel (twice a year Feb & Oct)
my friends have been honored with Greg's A+ service & upbeat attitude in the dining room and bar area. Last year I had my friends 6 year old son with us for dinner and he wanted a chocolate shake...Not on the menu but Greg went to the bar and made one up. HAPPY 6 YEAR OLD. This year I invited my brother in law and his wife to join my friends for Friday Night Buffet Dinner (they lived about 5 minutes away from the hotel) they were a little late. When my brother-in-law arrived with his wife Sara, Greg helped them get seated when all of sudden both Greg & Sara let out a scream....Here they were old friends from your hotel 10 years ago! Kudos to your hotel for your employee Greg!
February 19, 2015