Rated 3.9 out of 5 by 98
Rated 5.0 out of 5.0 by MikeT59 Excellent
The hotel and it's staff were exceptional. Easy check in and out, clean room with everything I needed.
The bed was a little soft as I prefer a firm mattress but still didn't lose any sleep because of it.
Would definitely stay there again.
August 4, 2014
Rated 2.0 out of 5.0 by Kaeegtaewt Smelly air conditioner.
To me, this hotel seemed like a property that had seen better days. Overpriced and undervalue. Probably in need of replacement.
August 3, 2014
Rated 4.0 out of 5.0 by momma2knd Nice hotel, comfortable room, but not very family friendly on Sunday night
The hotel was very beautiful and the room was beautiful, comfortable, clean, and quiet. I loved the colors and modern design in our room. The hotel was very easy to find & was right off the highway exit. We had a 4th floor room facing the highway and I was pleased that we never once noticed any noise from the many cars driving past.
My only complaint is that on Sunday evenings, the hotel is definitely NOT family friendly for a family who drove 5 straight hours to get there & needed somewhere to run out some energy. I had read the reviews carefully and knew that the hotel restaurant would be closed upon check in (closed on Sundays), so we were prepared for that complication. I also knew that the waterslide was not an option due to our arrival time (very limited waterpark hours). However, I had also read the special announcement on the hotel's website which CLEARLY READS that the hotel pool (excluding the waterslide# would be open during our arrival on the evening of Sunday, July 13.
The pool (excluding the water slides# will be open Sundays through Fridays 5:00 pm to 9:00 pm starting June 16th until August 15th. Access is free to hotel guests only. Waterpark access will be at an additional cost during the Saturdays & Sunday mornings."
My children opted to NOT eat dinner on the road because they wanted to get to the hotel in time to swim. We drove 5 straight hours to get there at 8pm with the expectation that we could check in and swim for an hour before the pool area closed. Upon check-in, I asked the desk clerk about the pool to verify hours and she told me that the pool was closed on Sunday evenings. When I mentioned the website note and that my kids would be disappointed because we were expecting the pool, her first response was... and I quote... "well... you got a great deal on the room soooooo..." I am not easily offended but I thought it was very rude to assume that because I was savvy enough to find a good deal on the room, my family did not deserve respect. She came across like we should be happy that they even let us in the door and we were too "cheap" to deserve a pool. Disreguarding my children's feelings because we didn't pay full price for the room was a MAJOR turn off for me. Eventually she did mention that we could swim in the pool at the neighboring hotel #the pool and hot tub there were great but it is a very large parking lot to cross to get to it#, but she had already left a very bad first impression.
I would suggest more training for the desk clerks on how to handle situations when a problem arises. Based on previous reviews, I am obviously not the first to be disappointed on a Sunday night and I am sure I will not be the last. Had the clerk apologized for the error on the website and immediately said that the pool across the street was available and would give us extra swim time, she could have left a very different impression on me. I happily would take a walk across the lot for extra swim time if she didn't disrespect us first.
July 31, 2014
Rated 3.0 out of 5.0 by Xcalibur27 Not what I expected
Room was dirty, especially the carpet. The beds did not appeared to be clean.
Water park looks a little iffy, but beware, it has very limited hours.
Staff was friendly.
Aside from the staff, not what I expected from a Holiday Inn.
July 28, 2014
Rated 4.0 out of 5.0 by Roberta19 Great Service, Convenient Location
Stayed 1 night , great location, in distance of everything, I needed to do.
July 26, 2014
Rated 4.0 out of 5.0 by Snappy G Friendly service and great breakfast
Overall this is my favorite place to stay in Maumee due to being a club member and the breakfast coupon.
Cable TV channel line-up is weak, but you shouldn't be in the room all that much anyway. I haven't had my kiddo's here to experience the Slash Park, but it looks like a great time.
July 23, 2014
Rated 4.0 out of 5.0 by mgn1mxc A bit pricey for the location
Your standard property, near the toll highway. Concerning that the price point is a bit high for the area, considering there is hardly much else in the area. Overall, though a good property.
July 20, 2014
Rated 4.0 out of 5.0 by Connie C. Bunk bed were great for our tween and teen
We picked this place to stay for location and for the bed arrangements. Also for a pool that was supposed to be there. Found out that the pool was in the next hotel nearby. What a pain. Also, the price for breakfast was way high....and if you have a child under 12 they eat free, except for weekends...what? The buffet was so over priced, we went to Kroger and got muffins and yogurt. and fruit. Saved a ton of money from eating there. Sad too, because it's a nice place. The A/C had to be on constantly, to circulate the air, and my kids froze, but my husband and I were comfy. People rude and loud in hallways for the 1st few days...but otherwise, it was a nice place. For the money, you think we should have had breakfast included. Also, they sitting area was messy over the weekend; Staff lady was rude when we asked for a blanket. Everyone has their day, we get that. No place is perfect, we slept well, just wish we could have had a deal with the water park that was never open...probably due to the high price they charge for it.
July 15, 2014
Rated 1.0 out of 5.0 by unhappy grandmother Bed was ok, service average
I hated this hotel. I took my grandson for a baseball tournament. Would have loved for him to enjoy the water park, it was NEVER open!!!
July 15, 2014
Rated 4.0 out of 5.0 by Bucher5 Was an ok stay.
I stay at several hotels I month and this location was normal like most hotels. Customer service was good and the rooms were ok.
July 13, 2014
Rated 5.0 out of 5.0 by DrJ1952 Very good stay
The accommodations were excellent. The staff was even better. Everyone, desk clerks, waiters, grounds crew, housekeeping were courteous and professional. The water park for the kids were nice. The hotel included four tickets to the park. Parking is good and the location is right on time.
July 10, 2014
Rated 2.0 out of 5.0 by Jennerator Overpriced, dirty room and noisy floor!
The best part about our stay was the indoor water park, however we will never be coming back or recommending the hotel to anyone. Let me first start by saying that the two attendants at the front desk were excellent and they are an asset to that hotel.
We arrived and checked into the hotel room and the kids immediately went to play at the splash park. I unpacked and noticed that when I walked over to the TV in the bunk bed area of our room my socks were getting soaking wet. The floor was sopping wet and smelled of either stale beer or urine. I went down to the front desk and informed them. They seems legitimately concerned and said they had another room on another floor that they could move us to. After the long drive to get there, lugging our stuff up to our room and already unpacking, that option didn't appeal to us. So they offered to give us a bunch of towels to soak up the mess, an air fresher and then gave us a voucher for money off our breakfast that didn't even cover our cost. Not much of a compensation for a "multiple" hundred dollar room (I'm not allowed to mention the specific cost of our stay per the review guidelines)
On top of that our whole floor seemed occupied by a large group of teenagers or college students partying it up. We got locked out of your room twice (the room key worked once and then didn't work again)
On the day we were leaving (Sunday) my husband needed to send a fax back to his office. There was a different front desk attendant. He said he would fax it, however Monday morning when my husband's work crew arrived to the office, the fax had never been sent. That cost our business money for hourly waged employees that couldn't work without the fax.
The redeeming factor was that the water park was great! There are two other hotels right on that same drive. I wish we would have checked out those hotels instead once we got there.
July 2, 2014
Rated 4.0 out of 5.0 by Charity Biker Great Hotel
Excellent hotel and is modern. However, the only complaint was that the pool/water park has very limited hours that are very inconvenient and not conducive to use after check-in. They do allow you to use the hotel's pool across the street, which is even more inconvenient. We stayed there specifically to use the water park with the kids and never was able to use it.
June 30, 2014
Rated 4.0 out of 5.0 by Rughs Nice place to stay but breakfast ok
Stayed for one night, nice and comfortable. Breakfast service is ok and food was oily .
June 30, 2014
Rated 3.0 out of 5.0 by GoGo7 Breakfast Waitress
The morning waitress is the most attentitive without being intrusive I have ever seen. She is friendly,always remembers us ,speedy,efficient ...attends to our every need. The best value breakfast coupon is perfect !
June 28, 2014
Rated 2.0 out of 5.0 by ME7588 BEWARE! Water Park has very limited hours.
Waterpark has very limited hours of operation/days of operation. Do not assume it is going to be open. When I expressed my concern, the Guest Experience Manager was rude and unhelpful. His advice to me was "to never book a hotel on the internet again and my problem wouldn't have happened in the first place." Well, this is the age of the internet and it's very unlikely that people will not use it to book a room at this hotel. The website needs to be more specific and the staff needs to be friendlier when a problem is brought forward.
June 27, 2014
Rated 4.0 out of 5.0 by bsquared7999 Enjoyable nights stay
The room was clean and comfortable. The room was also quiet, there were some kids acroos the hall from us playing music a bit loud so we could hear it in the hall, but not when we were in the room. My only disappointent was there were three of us in a 2 bed room and there was only one chair to sit on a second chair would have been nice to have.
June 24, 2014
Rated 5.0 out of 5.0 by Rvjbc Nice room friendly staff
The rooms were nice, and the staff friendly. The waterpark was very nice also. Kids had a great time.
June 18, 2014
Rated 1.0 out of 5.0 by Sleepy Corporate Exec Hotel in need of TLC
While the outside of the hotel looks nice, the lobby area as well, the rooms are in serious need of upkeep and maintenance. When I checked in, the 1st room was dirty, had not even been addressed by housekeeping. The front desk then gave me keys to a 2nd room which did not work. When I finally got into the room, the curtains would not even begin to block the light. The bathroom was in serious need of cleaning. The shower head was disgusting and the tub would not drain. Pieces of the shower wall/shelving were missing. When talking to the staff, they were pleasant and nice enough, but they were not able to do anything to address the issues of the room due to lack of knowledge and lack of caring.
June 5, 2014
Rated 5.0 out of 5.0 by PJsav Great for family w/kids, not so for couples/people w/o kids
The indoor pool park draws a lot kids and teen team sports, its not for everybody if there to relax.
otherwise front desk staff was very friendly
as someone else noted, its not to easy to find especially at night. Hotels sits off the main road and sign on the street is small and not lit.
May 21, 2014
Rated 5.0 out of 5.0 by mattszuk3 Business Travel
I often stay at this hotel when in Maumee for business. Staff is always attentive and I have never experiences a bad stay at the hotel.
I've had room service (burger and appetizers) and they were fine. My dining experience in the restaurant was not as enjoyable. Food did not seem fresh, croutons in the salad were so hard I could not eat them. I think it has potential, just need to correct dome detail items.
Hotel is still a great place to stay!
May 10, 2014
Rated 5.0 out of 5.0 by Bob p. Terrific staff & Accommodations
Terrific staff. Very clean & comfortable accommodations.
May 5, 2014
Rated 5.0 out of 5.0 by TAYC29 Respect to Front Staff
I didn't get my corporate discount initially. But when I called in and explained what happened, they credited my credit card account the amount that I should have gotten the hotel for.
That is extremely awesome. I LOVE IHG
April 22, 2014
Rated 1.0 out of 5.0 by KiranB You may loose your stuff
Having some health conditions, I carry my food with me and store it in the freeze. I was to check out on Thursday. On Wednesday, I was amassed to see that all my food was gone. From the subsequent week, I started putting a note on freeze to ensure this does not repeat.
April 19, 2014
Rated 2.0 out of 5.0 by TWAIN EXERCISE AREA
I BEGAN MY WORKOUT AT 6:45 AM AND NOTED THE TV WAS NOT WORKING. I CALLED THE FRONT DESK AND WAS TOLD THE PERSON WILL BE IN AT 7 AND CAN CORRECT THE PROBLEM. AT 7:30 I LEFT AND WHOMEVER DID NOT SHOW UP. BEYOND THAT IT WAS OBVIOUS THAT THE AREA WAS NOT CLEANED. ALSO THERE WAS NOT A SANITARY SPRAY TO CLEAN THE EQUIPMENT AFTER USE.
I THINK THE POOL WAS CLOSED AND PEOPLE WERE DIRECTED TO GO TO THE DAYS INN.
I HAVE STAYED AT THIS LOCATION SEVERAL TIMES BUT ON MY NEXT TRIP I WILL COOSE THE DAYS INN AND ELIMINATE THE HIGH PRICED MIDDLE MAN
April 17, 2014
Rated 5.0 out of 5.0 by Altima Weekend getaway
Stayed one night in a King. Room is beautiful and new. Did not time to use the water park this trip but have in the past. Had the breakfast Buffet and it had eggs, bacon, sausage, toast, waffles, biscuits, and gravy. Fruit juice and lemonade were included but not coffee?
April 16, 2014
Rated 4.0 out of 5.0 by MAF1980 Nice staff and room
Staff very helpful, a little bit noisy the air conditioning
March 28, 2014
Rated 3.0 out of 5.0 by bigfanvz Toledo March 2014
Front desk person at midnight was a bit rude on a personal phone call while we waited to check in.
Breakfast crew was understaffed and it took a while to get breakfast.
March 26, 2014
Rated 4.0 out of 5.0 by Rosanne123 great staff
Our stay with you was good. The staff was great, the pool waterpark was good, clean and friendly. The extra bedding in the room was full of hair that was not a good thing so we asked for more blankets so we didn't have to use them. They came with extras quite quickly and friendly. The type of blanket picks up everything so not a good choice to use for your guest. We would definitely recommend to others the location is great close to shopping and restaurants. The only thing I would suggest is that you change the idea of allowing people to drink water or fluids of any kind around the seating areas it does get quite warm and would be nice to have a bottle of water with us to drink. Thank you
March 4, 2014
Rated 2.0 out of 5.0 by Unhappy9238 Too Busy
Well it started out that I may have had to wait longer than normal check in time to even get into my room, once I complained that my room wouldn't be ready by check in, the staff did make sure my room was ready on time. That was a plus. Then, however, Splash Bay was so packed that it wasn't as enjoyable as a time as I was intending it to be on the first day. Later on that night, we (myself and others) decided to order a pizza from the restaurant located in the hotel, it was the worst pizza I've ever had in my life. And this was AFTER, the restaurant gave my pizza to another guest because she mixed up our orders. I did end up with the correct pizza.
Then the room was so hot that in February we had to run the air conditioner all night long and was still sweating all night long. The next morning at a little after 9 in the morning, housekeeping just walked into our room, no knocking, no sign at all other than the door just OPENED ..even though we had not checked out yet. (check out time is 11 a.m.) Needless to say I don't believe that I will be going to this hotel again.
February 26, 2014