Rated 4.0 out of 5 by 79
Rated 4.0 out of 5.0 by ImAwayAlotMyWifeLovesIt Very Good, However...
I recently stayed at the Peterborough West Holiday Inn over a weekend. As I was working away for the weekend, I decided to take the family with me.
The hotel was very clean, staff were polite and we generally enjoyed the overall stay.
Unfortunately when I booked the hotel I was advised that there was a maximum occupancy of 2 persons / room, I therefore booked 2 rooms for 2 nights. When I checked in, the lady on reception questioned why I hadn’t booked a family room, I explained that I wasn’t given the option. Unfortunately it was to late to change the booking. I am disappointed that I wasn’t
a. Refunded the difference, after all I could have had a family room
b. Because I booked 2 rooms, my IHG points do not qualify towards the big win
As a regular IHG guest, I feel somewhat disappointed that no effort was made to resolve the issue.
February 28, 2014
Rated 1.0 out of 5.0 by zrusky The worst experience ever
The hotel was booked by the training provider for us. All participants complained of cranking noise in the rooms from the heating system (even when turned-off) and we could not sleep. Complained but nothing was done to fix-it. Finally checked-out of the Hotel a day earlier as wanted one good night sleep before the flight.
Will never recommend anyone to stay in this property. The property has been given some refurbishment, but since its very old the facilities are not very maintained.
February 26, 2014
Rated 1.0 out of 5.0 by Not_going_back_32 Worst Holiday Inn I have ever stayed in.
I went against the better judgement of some of my colleagues to book myself and several colleagues into this hotel (holiday inn Peterborough west), and the staff and service provided there made me look like a fool. The staff were rude and incompetent, with no concept of accountability, integrity, honesty or politeness. The internet was useless, I was told that laundry operated on weekends, but when I went to pick it up, I was told that it would not be ready until Monday night (leaving me with nothing to wear). The manager arranged to have my clothes washed in the laundry at the hotel, but it ruined my best shirt. The rooms are small and outdated, there is no ironing facility in the rooms. This is the worst ihg property I have ever stayed in. Making me reconsider my loyalties.
February 19, 2014