Rated 4.0 out of 5.0 by Moandeve NEEDS A BIT OF RE-VAMPING!
At check in,I was not greeted as being a Priority Club member. No refreshments were offered for being a Priority Club member. When I checked out and mentioned this,I was told that they don't offer such deals for Priority Club members. At other Holiday Inns I've stayed at,I'm greeted as a member,supplied with free bottled water or chocolate bars/treats or even free car parking(Lincoln). I think that the staff need some education regarding Priority Club.
I also think that the manager could have been more pleasant.
May 11, 2013
Rated 1.0 out of 5.0 by Devon11 Disappointed
We have previously stayed at quite a few Holiday Inns and generally been pleased with the overall experience but this Holiday Inn was extremely disappointing.
Firstly, I thought that I had booked a double room and was booked into a twin room - when I asked about this at reception, I was told in an offhand manner that I had booked standard room and basically should have read the small print as this meant that the room of my choice couldn't be guaranteed.
Obviously my mistake when booking but the receptionist could have been more pleasant and I will NEVER make a Holiday Inn booking again using the standard room preference. Other customers beware of this clause as you may also be disappointed - fortunately we were only staying for one night.
Generally staff were unhelpful and not interested in their customers. At breakfast, the food had been standing for ages, bread was not replenished and staff stood around chatting instead of clearing plates from tables. One couple actually moved their own plates to another table and we didn't have anything cleared at all - the restaurant was not busy at the time.
We will not be returning and will be cautious about the Holiday Inn Brand in the future.
May 11, 2013
Rated 5.0 out of 5.0 by mike26 Great service
I stay here a lot for business and am always looked after.
May 2, 2013
Rated 4.0 out of 5.0 by adwal BEST HOTEL STAY IN PETERBOROUGH FOR BUSSINESS
Stayed at the hotel on working trip. The room interior is good, soft furnishing, decor and good customer service, A well recommended oasis of ambience for work and relaxation in the East of England.
April 19, 2013
Rated 5.0 out of 5.0 by rovingronnie Excellent staff and facilities
We were familiar with the location of the hotel having previously lived in the area and we were returning to visit friends. We wanted a place to relax with a pool and although the pool is small it was never crowded.
This hotel ticked all the boxes in relation to the room, leisure facilities and bar, where we ate both evenings. The staff were fantastic - friendly without being overly familiar and were perceptive to the required amount of help or contact. Without exception, all the staff seemed happy and confident in their roles.
There was a wide age range of guests but a good atmosphere throughout making it a very relaxing weekend.
April 19, 2013
Rated 4.0 out of 5.0 by QROPS Very happy staff
Only stayed one night, warm and very efficient welcome on arrival and chatty staff in the restaurant all very keen to help and make the stay enjoyable
April 9, 2013
Rated 5.0 out of 5.0 by MH88 Comfortable room
I stayed at the Holiday Inn Peterborough West using points collected on my reward card. The room was spacious and clean, the staff welcoming and polite. I would stay here again and recommend the hotel to friends and colleagues.
March 31, 2013
Rated 2.0 out of 5.0 by MDA764 If you like sport on the TV - forget it
First impression was good, friendly and efficient check in so started well. I was also told I was upgraded to an Executive Room so was looking forward to seeing what extras I might get.
I got there, opened the door and from what I saw it was pretty standard, was it the fact that I got two packs of biscuits that made it an upgrade?
I did a bit of work and then went down to the bar to watch Barcalona versus Milan in the Champions League (not exactly a small game). Ordered a beer and then saw that the TV was on BBC News 24, I asked whether it was possible to turn over as no-one was watching the TV (I asked the other guests in the vicinity).
"Not sure we can do that", "what channel is it on as we don't have Sky" (what!!!!!), but thankfully it is on ITV. 5 minutes after kick off and me asking 3 times it was eventually switched over. To my horror no reception so off I walked to the pub down the road to have my dinner and a couple more drinks (lost revenue Holiday Inn)!
Interestingly I also noticed about 10 other people from the hotel in the pub as well (all eating and drinking and watching the football)! BASIC HOSPITALITY GONE WRONG HOLIDAY INN!
March 20, 2013