Rated 4.0 out of 5.0 by MrPClubPlatinum Great stay
I was there for a couple of nights on business and it was great. I didn't realize the hotel was sooooo close to the stadium I could walk there. Next time I will buy a ticket to catch a game.
PS. Restaurant bar downstairs is awesome!
May 22, 2013
Rated 2.0 out of 5.0 by Steph53 Poor ADA Compliance
My son made this reservation for me, using his credit card. It was a gift. When I arrived, the staff did not know how to find the reservation details that would allow them to charge his card, so I had to put it on mine - this created awkwardness between us and also with my credit card company.
A. The room was a two-queen, roll-in shower ADA room. In general, the arrangement within the room was poorly planned, so that it was difficult to pass through the room in a wheelchair, and the lowered clothing hanger and luggage rack was obstructed by the writing desk AND a round coffee table.
B. The bathroom was large, but the toilet, which was not ADA compliant (seat too low), was placed in the middle of the bathroom, opposite the extra-wide door, so it was very difficult to get into the room and positioned so that the door could be closed.
C..The sink was placed in the wall to the right of the door in an 18" space with no counter or towel rack nearby, AND it was at least 37" high, instead of the customary 31 or 32". Therefore, I could not position myself in front of the sink, since there wasn't enough room; I could not reach into it to was my hands without reaching up and having water run down my arms, and I could not get my chin over the side to easily brush my teeth.
D. The only surface in the entire bathroom on which to place toiletries, eyeglasses, or anything was the back of the toilet tank, and the single hook to hang a clothing item was too high for someone in a chair to use.
E. There was no emergency pull string anywhere in the room, or in the lobby lavatory for that matter.
F. Finally, the shower bench was the kind that hinges to the wall, which is customary, but it was tiny - maybe 16" wide, which is a very poor surface for someone to balance on. It was located at least three and a half feet from the shower controls, rendering it impossible to use independently. When wet, the tile surface was too slippery for transferring from the wheelchair to the bench or toilet.
I was unable to use the shower the first night of my stay, and to their credit, the management provided two non-skid bathmats and a transfer bench for my use when I requested these things for my second night. They also had someone come in and repair the toilet, which was loose and moved around on the floor when anyone got up or down. They also credited me with half off the first night's rate.
On the other hand, they disputed my observations that the room did not meet ADA requirements, which is just plain wrong, unless this particular city has very different standards than the rest of the country. I will be sending a copy of this letter to customer service with my own identifying information as well as the hotel's. I would like additional fees refunded, since this room, in spite of the amenities offered by the hotel and it's cleanliness, was neither safe nor relaxing for me to stay in independently.
May 22, 2013
Rated 4.0 out of 5.0 by DLS52 Usually Great
I've stayed at this hotel several times and always find it to be a great choice. A pleasant surprise was the dining experience at the hotel restaurant. I rated the service & steak as a top 10 experience and returned home bragging about the hotel. I guess that was a fluke. My last stay-steak was probably one of the worst I have ever ordered-a new strip filled with grizzle. JUST awful! The service (in the restaurant) this time was equally as bad. When settling the tab on this "leathery" steak -the bartender/waiter did not even inquire about my dining experience or the food-especially since no one asked while I was dining.
Great hotel-always friendly staff-but I think I will definitely forego any future dining experiences inside the hotel's restaurant.
May 13, 2013
Rated 4.0 out of 5.0 by Josh34 Great Place!
Everything about this Holiday Inn is great, from the employees, room, and bar-lounge. Friendly greetings whenever you encounter an employee. Everything that I have had on the menu is good. Live entertainment on the weekends is good too. Perfect place to stay if you wanna hit up a game. Thanks and look forward to coming back real soon!
May 7, 2013
Rated 5.0 out of 5.0 by Renee123 Excellent Service
Clean, comfortable hotel. Front desk personnel accommodating and very helpful and friendly. Made stay very enjoyable. Would stay here again!
May 3, 2013
Rated 4.0 out of 5.0 by Sal2 Perfect for sporting events
Perfect location. Walking distance to all the major sports stadiums/parks. $20 taxi ride to the convention center, $2 and 45 minutes by bus.
April 30, 2013
Rated 5.0 out of 5.0 by calcat02 comfortable
Really enjoy staying there before and after games. All staff is friendly, building is clean and food at restaurant very good. Always look forward to this yearly trip.
April 16, 2013
Rated 5.0 out of 5.0 by MitchPeggy Everything was what we would expect, breakfast was good.
Again everything was great, except, the price on the rooms went up because of demand, concert and game, normally the price is more reasonable,
April 15, 2013