Rated 4.5 out of 5 by 583
Rated 4.0 out of 5.0 by PhillyVisitor Great location, comfortable room
Stayed 2 nights for business trip. Great location- tons of highly rated restaurants and shopping within walking distance. Other attractions- Independence Hall, Rittenburg Square a little further but also walk-able. Also very close to several subways stops and SEPTA/train station. Room itself was fairly "standard"- clean, comfortable enough. Second time staying here, would stay again.
October 31, 2013
Rated 4.0 out of 5.0 by JKHarford Great Service
Staff was friendly and helpful. Hotel was clean but a bit worn down especially in the lobby area. Not very sound-proof between the rooms. (The room next door had several conversations going all night long and it was almost like I was in the room with them....) Breakfast choices were standard, but the food was hot and the staff very accommodating. It wasn't spectacular, but it was clean and adequate.
October 30, 2013
Rated 5.0 out of 5.0 by NYNJGirl very clean and friendly staff
I recently stayed at this hotel with my husband and my friend from ny. We had a very comfortable stay, the hotel is very clean, beds comfortable and the rooms are large by city standards. Hotel rate included free breakfast and free wi-fi (which is getting harder to find wi-fi for no charge). The room had a microwave and a fridge also. From the moment we checked in to the time we checked out the staff was friendly at all times. Breakfast had a good variety to choose from with plenty of seating. The location is great and you can walk to just about anything. We would definitely here again.
October 28, 2013
Rated 4.0 out of 5.0 by PoliceLawyer Good location, helfpful staff, few amenities
Most of the HI Express hotels that I stay at have 24 hour coffee stations, large lobbies and an evening happy hour with free snacks, wine and beer. Those amenities are NOT present at this hotel.
The room was large, with lots of chairs, and a great desk. The free Internet was very fast. Tasty breakfasts, good in-room coffee, 3 elevators and inexpensive parking. This was my 3rd 5-day stay at this hotel in 9 years.
I was delighted to stay here, and I earned a lot of IHG reward points.
October 28, 2013
Rated 5.0 out of 5.0 by baw1227 GREAT PLACE TO STAY IN MIDTOWN PHILLY!
I can't say enough good things about our stay at the Holiday Inn Express Midtown. From our initial check-in to our final check-out, the front desk staff was very friendly and attentive, and helpful with suggestions for dinner. The room was immaculate when we checked in, and cleaned really well throughout our four-night stay. The breakfast area was kept exceptionally clean, the food and drink was constantly being refreshed, and there was a nice selection of "healthy" choices.
Special kudos go out to Betty in the breakfast area. When she saw that my son tried to get some apple juice and the machine was empty, she replenished it immediately, and apologized for the inconvenience! Other staff members were constantly walking around, checking to make sure that the guests' needs were met. The service was exceptional!
The only drawback to the location is the parking, which is typical of midtown places. The parking garage requires driving up some really steep and narrow ramps. Sometimes the attendants took the car and parked it for us, other times we parked it ourselves, which was a little harrowing, but it certainly did not take away from our very positive experience at this hotel.
October 28, 2013
Rated 4.0 out of 5.0 by TheTwinsMimi Highly recommended! Convenient location and great value!
The front desk staff was great, they were fast and attentive and a wealth of knowledge about the local area. We were there for medical treatment and the hotel could not be any better for proximity to the hospital and the discount given for patients are very generous.
The parking is convenient and relatively affordable for the area. The parking attendants could be a little nicer when speaking to guests and should explain the parking procedure a little better. I was caught off guard by the abruptness by the man at the top of the ramp demanded my keys and told to me “get out!!”, I had assumed it was self parking. I cannot recall if he was in a uniform type shirt or had a name badge on.
The rooms are spacious, comfortable and clean. The beds and pillows are very comfortable. Lisa H from housekeeping is amazing! After the first morning she was in, she learned we had 1-year-old twins and were in town because one child is being treated for cancer at C.H..O.P. and Thomas Jefferson Hospital. She went above and beyond to make sure our stay was perfect. She paid close attention to helping us keep our trashcans off the floor and the door to the bathroom closed. She kept the carpet vacuumed very well, especially where we had a play area set up. She checked on us near the end of her shift each day to make sure we didn't need anything else for the evening. God bless her!
Maintenance response was fast! Our toilet would not quit running and they came right in to fix it. Room 2003 has an approx. 1½” lip separating the carpet in the room to the tile in the bathroom. Over the 4 nights we were there, many toes were very painfully stubbed.
The Wi-Fi was extremely slow and we had trouble keeping connected. Each room does not have a mini fridge or microwave. One can be requested at check-in but not in advance. By chance, we got one but it will be “luck of the draw” each time we come back. With baby food, formula and medications this is a very big deal for us.
The breakfast was very good and the food service staff kept everything well stocked and clean. They were all very nice and helpful. We love the automatic pancake maker!
There are lots of restaurants and bars within walking distance. There is a grocery store right across the street and at least two drugstores nearby too.
We were able to walk everywhere. We will definitely stay here again.
October 26, 2013
Rated 5.0 out of 5.0 by egemini Clean & Comfy
Stayed at Holiday Inn Express in Philadelphia for 2 nights for our daughter's family weekend at her college. It was a very enjoyable stay. The complimentary breakfast daily was superb. The only con (which wasnt even Holiday Inn's fault) was the pretty loud & late partying going on outside hotel. Other than that no complaints. Will definitely recommend and stay again.
October 23, 2013
Rated 4.0 out of 5.0 by JoK1810 Good stay
We were visiting for Parents Weekend at The University of the Arts, so the location was great! We all felt the room was clean and comfortable - we were confused as to why they only provide 3 towels for a 4 person room, we had to call down to request another set, which they did bring to our room, but the next day, 3 towels again.
October 23, 2013
Rated 5.0 out of 5.0 by Messias Best choice .
Well located, close to major attractions, subway and shops .
October 22, 2013
Rated 5.0 out of 5.0 by Charlene1504 Excellent hotel
Our stay was exceptional beginning with the front desk. Clerks were very nice and helpful in trying to get a room that would accommodate, ie shower bars. Hospitality was excellent invited us in to relax until our room was ready. On the way to the room met maid service in hallway by our room who was very friendly, eventhough; she was busy cleaning rooms. Rooms were very clean. Excellent location ie restaurants, pharmacies, groceries.
October 21, 2013
Rated 4.0 out of 5.0 by Karen1001 Convenient location to Wills Eye Center
We had to make an emergency visit to Wills Eye Center. This hotel was one of the closest. The hotel décor was dated however the staff were great and the rooms were comfortable. We found it easiest to sleep if the air conditioner or fan was running to drown out the noise from the streets below. Being from the country, we aren't used to hearing sirens frequently through the night (Jefferson Hospital emergency is about 4 blocks away) and the fan served as white noise. The breakfast was on par with most other hotels that offer it.
The biggest criticism was that the Wi Fi was incredibly slow and we would keep losing reception - mostly during the evening when everyone else was on it.
The hotel could not be beat however, for proximity to the hospital and the discount given for patients was great and very helpful when you aren't there for a vacation.
October 20, 2013
Rated 5.0 out of 5.0 by 4gram Kudos to Staff
Upon arriving in Philly LATE at night, we got LOST. Calling the hotel for help, Terri stayed on the phone with us (even though it was time for her to go off shift) until she was able to figure out where in the world we were and guide us safely to HIE. We have always found staff at HIE very friendly and accommodating! HIE is always where we will go!!!
October 20, 2013
Rated 5.0 out of 5.0 by sirennote Great location and great value!
Location is excellent, centrally located to all the historical sites you want to visit. Room is very spacious and clean. Staff members are friendly and helpful. Will stay here again when we come back to visit Philadelphia.
October 20, 2013
Rated 3.0 out of 5.0 by jayster67 parking garage was not a good experience
overall a pretty good experience. The room was nice, the price was fair and the service was good ,but we were not happy with the parking situation. When I was parking my car I was approached by a worker in the parking garage that made me feel very uncomfortable.I was not explained by the holiday inn front desk clerk that I would be approached while parking my car that there was valet parking.The worker asked for my keys and wasnt friendly about taking my keys to park the car. He never explained to me what he was doing but told me that I had to be out of there by 2:00 after the front desk clerk told me 3:30.This made my wife and me very nervous about our stay. Thamk god I had a valet set of keys that came with my car.This would make me think twice about staying there again.
October 19, 2013
Rated 5.0 out of 5.0 by Sweetrobs Enjoyed our stay
The room was a good size and included a microwave and refrigerator. It was very clean and quiet even though we were right next to the elevators. Never heard a sound. The staff was great! They were friendly, accomodating, and helpful. The breakfast was good, and the breakfast staff was very courteous and helpful. There is no restaurant, bar or gift shop in the hotel, but the location is so good, it wasn't an issue. There are several nice restaurants and bars within walking distance as well as a walgreens and grocery stores. There are fast food places nearby too. We walked everywhere! (even though the national parks and sites were closed. ) Highly recommended!
October 18, 2013
Rated 5.0 out of 5.0 by njboy89 very nice staff and clean hotel A++++
stayed there for outfest, every nice and helpful staff even the parking garage and cleaning people were nice, did not make breakfast but the beds and pillows were nice and comfortable,,, i will definally stay at this hotel again very clean and welcoming ;)
October 18, 2013
Rated 5.0 out of 5.0 by PatrickLL Enjoyable long weekend getaway
Great location, very friendly and welcoming staff. The rooms are nice size, beds are quite comfortable and overall a wonderful three night stay. I was one of 9 rooms booked by my group and all of us enjoyed the hotel!
Miss Gladys at the front desk is GREAT!
October 18, 2013
Rated 5.0 out of 5.0 by AliatNo8 Highly recommend
We stayed recently and we would highly recommend it. It was within easy walking distance of downtown and attractions. We took a tour bus of the other, out of town attractions, and that was only a couple of blocks away. The room was comfortable and very clean. The breakfast was very good indeed. Lots of choice and plenty of it.
All of the staff were great , but I would like to make a special mention of Katherine in the breakfast room, she is such a nice person and could not of been more helpful and welcoming to us. She got us maps and told us about a fantastic Farmer's type market in town, which we would not have found otherwise.
We will definitely be returning to Philly in the near future and staying at this great Holiday Inn.
Thanks to all the staff for making our stay so comfortable and for being so welcoming.
October 16, 2013
Rated 4.0 out of 5.0 by fjys Great location
Great location and very comfortable. Few blocks from many interesting places like Liberty Bell and others.
October 14, 2013
Rated 5.0 out of 5.0 by FranklinC Excellent & friendly staff
Great stay. Good location - close to all of Center City attractions. Comfortable lodging. Complimentary breakfast a terrific value!
October 12, 2013
Rated 5.0 out of 5.0 by trish911 Busy spot but quiet and comfortable
Arrived during some yearly crazy festival held behind the hotel but
we really didn't hear the noise outside. The staff was great. We
arrived with two babies and the service was quick and efficient and they were so helpful with directions to restaurants we could
walk to. I would definitely stay again when we are in the area.
October 12, 2013
Rated 4.0 out of 5.0 by VPHPS Nice Mid town hotel
Overall a great place to stay! The check in was easy and the room was clean and quiet. We stayed for the 3 Day Walk for the Cure and at the end of walking over 20 miles a day this was a great place to stay!
October 10, 2013
Rated 4.0 out of 5.0 by InfrequentTraveler2013 Good location, good price
You can't beat the location in center city Philadelphia. Rooms are what you'd expect for the price. Comfortable and clean although not fancy. It would be nice if they had a mini-fridge.
October 9, 2013
Rated 3.0 out of 5.0 by Koko33 Good hotel for a quick night
Room is very comfortable . Bathroom is fair. No smoking facility. Staff doesn't pay attention to people waiting, I witnessed several people jump in from of others. No line management. Breakfast didn't look too good. We ate at I Hop across the street
October 9, 2013
Rated 5.0 out of 5.0 by CTSooner Staff Makes the Stay
The excellent and friendly staff at the Holiday Inn Express Midtown in Philadelphia is the reason I am a repeat visitor to this hotel. Everyone there is dedicated to making sure you have wonderful stay, and they are friendly, personable and really care abou their jobs.
October 8, 2013
Rated 3.0 out of 5.0 by MercuryD We stay here every time we visit Philly
Overall, it's a decent hotel in a great location, so we stay here every time we visit Philly. The toilet paper is horrendous though, so I just started bringing a roll from home. My husband LOVES the cinnamon rolls, so I have to eat breakfast there in the morning, so I usually go with the re-heated, processed omelets and rubber pancakes from the conveyor belt machine, but this last stay the pancake machine was even broken, so I didn't get much to eat. They recently started advertising "healthier choices" showing a bowl of oatmeal adorning fruit on top, but when you get there, the oatmeal is just those instant Quaker cups. They do usually have bananas, but it might be better if they offered a little more in the way of fresh fruit, like maybe a mix with sliced melon, cantaloupe, grapes, etc.
October 8, 2013
Rated 5.0 out of 5.0 by Vernella Fantastic Stay
Great location, great breakfast, great room. Very comfortable, friendly staff.
October 8, 2013
Rated 4.0 out of 5.0 by Gjsboston Nice, but room for Improvement
A number of positive points: one of the best breakfasts that I have had in an Express. It had a great range, was fresh and plentiful. Also, the staff was excellent (especially the 2 trainees that were there). Not so good was the entryway (thru a parking garage); the noise in the area; the elevators took long as te cleaning staff was using it a lot. Also, its uplesant when they tae the dirty ad smelly laundry in the elevator when guests are in.
October 8, 2013
Rated 5.0 out of 5.0 by tony1991 Best Location
Have stayed at this Holiday Inn many times. Always GREAT...My mom was a patient at Thomas Jefferson, so close to the hospital!!!!!! And the staff is always helpful. Two employees, went beyond helping me with my mom, Gary and Larry, you were great!!!!! Will stay there again, Thank you for everything.......
October 7, 2013
Rated 5.0 out of 5.0 by BarbieInConn Thrilled to see the "Big Green Sign" Ahead of Us!
Once again, we made our monthly trek from Connecticut to Philadelphia for our 7 yr old son's visit to the Wills Eye Center, battling the NJ Tpk and Garden State traffic. We thought that once summer was over and the beach traffic was finished, we would make our way quickly and even considered doing the trip in a day vs. spending the money to stay overnight, missing work and pulling our son out of school. How wrong we were! After a long, tiring drive, we were so happy to see Walnut St. and the Holiday Inn Express sign in neon green ahead of us and pulled in. It felt like home! We were greeted with a big smile by Grace who provided this weary traveler with a treat bag for our son with cupcakes (thanks, Grace - that sugar rush was "wonderful".....# and bottles of water. She gave us terrific ideas for dinner as well and we explored a few different options.
We made our way to our room which had a fabulous view of the City and after finding a terrific pizza restaurant and checking out the neat little stores, we crashed for the night.
Breakfast, as always, was delicious, and our son lives for the pancake machine! Both Lori and Catherine were true hostesses and especially kind; they are definitely focused on their customers and it's clear they enjoy what they do. One guest was a bit demanding about the coffee not being brewed quickly enough and I had to remind him to be a bit more kind and slow down. Living a town away from Sandy Hook, CT, I reminded him that his cup of coffee was coming, and he should remember that kindness goes a long way. While I usually keep my mouth shut, I don't particularly care for anyone in guest services to be reprimanded, especially over something as petty as a 5-minute delay in coffee. There will always be one person in every group and I will not tolerate--esp. being in the service industry myself---disrespect to anyone, and both Lori and Catherine deserve better. Each time we've visited, we've gotten to know the staff and everyone has gone out of their way to treat us special. It's especially important for us, since our visit revolves around our son, who recently went through a drastic surgery and we are on pins and needles every time we go to an appointment.
We also enjoyed meeting Sanh, your maintenance man, on this visit, who, while I was working on the computer, visited with me and let me know about what he did at Holiday Inn and how much he enjoyed his job with the company. It was clear by the smile on his face and the pride in how he spoke of his management team.
I am sorry I was unable to meet Joanne on this visit as I had received a letter from her on our previous visit. I had asked for her on several occasions but she had been in meetings so I am hoping on my next trip to introduce myself to her and thank her personally. I had mentioned in a previous survey that as a customer service manager of a 300+ person call center and a corporate trainer, it's hard to find good people. Anyone can learn the mechanics of a job, but it takes grace under pressure to stand behind a desk with a line of people, some being not-so-kind in your face, and continue being professional. All of the girls---and I wasn't able to get their names #apologies# at the desk, went out of their way to make our stay pleasant.
We will be back in December for our next doctor visit and look forward to seeing you all again. Thank you, keep up the great work and Happy Thanksgiving to you all.
October 6, 2013