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Rated 4.5 out of 5 by 176 reviewers.
Rated 4.0 out of 5.0 by Internet Everything was fantastic about this hotel, but if you must use your internet while at the hotel, be prepared to have bad service. The internet kept cutting out, or took a long time to connect and was very slow. August 12, 2014
Rated 4.0 out of 5.0 by Restaurant Apparantly there is renovation being done as the jackhammer started working about 8 AM. Our room was directly above this. Had I been a late sleeper it would have been impossible. As it was, uncomfortable would best describe. Perhaps guests should not be booked into the area above that construction...particularly in the summer months in Phoenix when occupancy is very low. August 8, 2014
Rated 5.0 out of 5.0 by Great location, facilities and service Found a great deal at this hotel. I walked in and asked if the hotel was brand new. Hotel is actually four years old but apparently they take really good care of it. Staff was professional and friendly at both the front desk and the restaurant. Definitely coming back to stay here next time I'm in Phoenix. August 2, 2014
Rated 4.0 out of 5.0 by Park and fly worked great We stayed at this hotel the night before an early morning flight. I left my car parked in their lot during the trip. It saved a lot of money versus airport parking or a 2 hour shuttle ride from our house. The hotel was clean and quiet. The shuttle took us to the airport easily. However, we did have to wait about 35-40 minutes for it to pick us up from Sky Harbor when we returned. Other than that, the stay was good. July 29, 2014
Rated 5.0 out of 5.0 by Hospitality Your staff is amazing, waiters and waitress remember me from 2 months ago??? Super!!! Was upgraded to King Suite. 1000 per cent improvement from the last Holiday Inn I stayed. Thank you July 28, 2014
Rated 5.0 out of 5.0 by Comfortable room Great atmosphere and close to the airport ............. July 27, 2014
Rated 5.0 out of 5.0 by Great experience at this hotel. I also stayed at the Holiday Inn in Quito, Ecuador and had the same great experience there, so I hope that is an indication that the company as a whole has well trained staff and strives for excellence. July 26, 2014
Rated 4.0 out of 5.0 by PHX airport Excellent room and amenities for the value. Car was parked for 1 week and came back with it secure. The staff were courteous and even assisted with retrieving a bag inadvertently left at the shuttle stop at the airport. I would definitely return for any other overnights prior to flying out. July 15, 2014
Rated 4.0 out of 5.0 by Staff excellent My second review and any concerns I (had) were corrected in a professional and timely manner. Front desk clerk Erica has made clear that any and all of our concerns and needs will be taken care of 5 star service. The way my company booked the room the breakfast was not included but she made sure we had it as part of our stay. We had a rough work day earlier this week and needed to check out and the staff kept our luggage until our return much later that day. This is the extra step you do not find at most hotels. I am thankful... July 10, 2014
Rated 3.0 out of 5.0 by Staff acceptable Breakfast is an issue here be quite certain when making reservation that you desire it to be included in rate. My first stay this week it was but second stay not... Made reservation last week and it was included for both stays but apparently not on Thursday night to Friday mornings. Will request future stays elsewhere to my company for employees and customers. Rooms really need to be upgraded. July 10, 2014
Rated 4.0 out of 5.0 by great/comfortable beds We have stayed at this property numerous times and had great service, on our last stay, the tv remote in the bedroom was not working, we brought this to the attention of front desk staff three times, when we checked out, the issue was still not resolved. July 9, 2014
Rated 4.0 out of 5.0 by food overall a great place to stay. The front desk staff is EXCELLENT. only issue is the breakfast, need to improve the food. July 9, 2014
Rated 5.0 out of 5.0 by Another wonderful stay Whenever I fly alone or with my wife we stay at the Holiday Inn Phoenix Airport 48th street. The flights are usually early so a stay over night is so stress relieving. The rates for park/stay/fly are very reasonable compared to paying for transportation from home to the airport and return or parking in a airport lot. They always treat me first class and the hotel is very convenient to the airport. The staff is outstanding. July 9, 2014
Rated 5.0 out of 5.0 by Great service and room Our stay was for overnight and off to airport to visit family in PA. July 6, 2014
Rated 4.0 out of 5.0 by ONLY PLACE TO STAY NEAR SKY HARBOR AIRPORT Park, Stay and Fly drew me in for the room, but hotel sold itself once we arrived. Staff made very good first impression, room was well done, very comfortable bedding including both soft and firm pillows, very quiet at night, and the convenience of the Park, Stay and Fly makes this our hotel choice when staying in Phoenix. July 2, 2014
Rated 5.0 out of 5.0 Another Winner! I typically book Holiday Inn's as I travel as I can guarantee consistency in service, quality and comfort. This place was fairy new and other than the toilet rocking, (I think it needed to be better secured) I loved my stay. July 2, 2014
Rated 5.0 out of 5.0 by Convenience was great Immaculate hotel, great convenience to airport, pleasant staff. Will absolutely stay here again when flying out of the Phoenix airport. Especially liked the 24 airport shuttle. June 27, 2014
Rated 4.0 out of 5.0 by Bed Beds are too hard. had a hard time getting comfortable. wish it had the memory foam mattresses. June 26, 2014
Rated 5.0 out of 5.0 by Scared Airport Traveler Loved this hotel for its proximity to Sky Harbor. But ended up loving it for the helpful staff, clean rooms and great breakfast even more! June 23, 2014
Rated 5.0 out of 5.0 by Excellent location for Airport business travelers! Very nice property, and helpful staff. Welcome/happy hour food was excellent. never saw the welcome back bonus points, but a minor hiccup which doesn't overshadow the experience. June 14, 2014
Rated 3.0 out of 5.0 by front desk staff lacks training and interest in solving problems I'm a single female traveler. Front desk showed no interest or training in how to correct problems with A/C unit (in the summer in Phoenix). I had continued problems with room keys being deactivated, but no one could explain why. Food in restaurant was below average. June 13, 2014
Rated 5.0 out of 5.0 by Great place to relax after a long flight Easy to find from PHX Very welcoming front desk staff - great room and tasty food in the restaurant. Would certainly stay again June 13, 2014
Rated 5.0 out of 5.0 by Great place to stay if flying out of Phoenix This is a great place to stay especially if flying in and out of Phoenix June 9, 2014
Rated 5.0 out of 5.0 by Another fantastic stay We continue to stay at the Holiday Inn Airport when when I am taking an early flight out in the morning or when we go on vacation. The hotel is clean, the bed and room are comfortable and, the service is always top notch. Recommend it highly. The park/stay/fly package is a very good value. June 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Phoenix Airport Excellent stay this hotel has very efficient staff in all areas. June 4, 2014
Rated 5.0 out of 5.0 by Convenience to airport and a comfortable stay This is the best value hotel near Phoenix Sky Harbor Airport if you are looking for cleanliness, service and a secure place to park your car. We will do this again and again. June 1, 2014
Rated 4.0 out of 5.0 by Good Value This is a new property and it is quite clean and fresh. The value was great for the price I paid. I appreciated the free airport shuttle and wi fi, though the wi fi was slow at times. May 30, 2014
Rated 5.0 out of 5.0 by Great as Always I have stayed here at least one a month for two years.Never had a bad stay! May 24, 2014
Rated 5.0 out of 5.0 by Staff is excellent The staff at Phoenix Airport is awesome. They make me feel like family and go out of their way to make sure I have everything I need. Erica and Justin at the front desk goes the extra mile for any questions I have. Belinda at the restaurant/bar is one of the friendliest people there. I have stayed at other holiday inns in the Phoenix area and Phoenix airport is the only one I will stay at. May 23, 2014
Rated 5.0 out of 5.0 by Another great stay We stay there the night before a morning flight. Use the Park and Fly rate. It is so much easier than traveling 35 miles from the west valley to catch a flight in the a.m. The cost of parking would be almost the same as the room cost. Great service and excellent staff. May 6, 2014
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