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Rated 4.5 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by markc2014 Everything was as expected. Smiling faces to greet you, clean rooms and very good food at restuarant. If you are looking for a great place to stay, you can't go wrong. October 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Had a great stay at the Holiday Inn. The breakfast was great and the rooms were very nice!!! October 7, 2014
Rated 5.0 out of 5.0 by Yes I am Back! We stay at this H-Inn 25 times a year. Great service, great rooms, comfortable, quiet. NEEDS A BIGGER DINNER MENU. We use the park/go/fly often. I keep telling friends that this is the ONLY way to fly. Come in the afternoon have dinner, get a good nights sleep, let them bring you to the airport in the morning. Wonderful staff. October 7, 2014
Rated 5.0 out of 5.0 by Great Location and service Great location. Easy Business access. Comfortable rooms. October 6, 2014
Rated 5.0 out of 5.0 by Clean and convenient to the airport Updated hotel with nice amenities, comfortable rooms, close to the airport with a shuttle service 24/7. September 30, 2014
Rated 4.0 out of 5.0 by Good food Dinner was very good. Was not expecting to have good food. The dining area was under construction though. September 23, 2014
Rated 5.0 out of 5.0 by Attentive and helpful front desk staff The over all stay was very nice and relaxing. We were traveling with my wife's 94 year old mother and the front desk was able to arrange for two connecting rroms. The only short coming occurred with some communication issues between the front desk and their airport shuttle driver. The wait at the airport after turning in a rental car and getting back to the hotel was in access of 20 minutes and required multiple calls back to the hotel. This is the only complaint I would make about the stay. September 22, 2014
Rated 4.0 out of 5.0 by Beds could use improvement, other than that, great stay The price per room needs to be adjusted to properly meet the actual tourism season in Phoenix, while the outside temperature was 100 degrees the hotel charged peak season pricing. The bed was not to standard for a Holiday Inn and did not allow adequate sleep. The hotel staff however was incredibly great at the job they did and had positive attitudes. September 22, 2014
Rated 5.0 out of 5.0 by Very nice hotel This is a newer property and it's very nice! Everything was fresh and clean, and the staff was friendly. I was upgraded to a suit and that was a pleasant surprise. The location is about 5 minutes from the airport which is convenient. However, there aren't any restaurants or shops within walking distance. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and conveinent. Highly recommend this property as well as the suites down the road. We have stayed at both and found them to be wonderful. September 17, 2014
Rated 5.0 out of 5.0 by Surprised by condition Everything about the hotel was not expected. By far the nicest Holiday Inn in Phoenix area. Right next to airport. September 15, 2014
Rated 5.0 out of 5.0 by Enjoyed staying here The staff was very accommodating and friendly. I sincerely appreciated the way that they took care of my needs. The room was clean and comfortable and the hotel was quiet. I would recommend ordering breakfast from the menu instead of the buffet. The bar was being remodeled but the temporary lounge was adequate for a couple of cocktails. I highly recommend this hotel and would definatley stay again. September 15, 2014
Rated 1.0 out of 5.0 by Poor Customer Service My daughter and I stayed at this location last week. We had breakfast on-site. The buffet offered pancakes, however walnuts were concealed inside of the pancakes which caused my daughter to have an allergic reaction. The pancakes were not labeled as having nuts. The response from the guest relations as well as General Manager has been it's pretty much my responsibility to notify the hotel of any allergies and their responsibility to label the products as containing allergies. I will not be staying at this location or any other chains under this umbrella because the lack of disregard that I have been shown has been disappointing. September 15, 2014
Rated 4.0 out of 5.0 by great experience Breakfast was very good and rooms clean. Overall I was very please with the service and rooms. September 13, 2014
Rated 5.0 out of 5.0 by Good Stay Nice new property. Much better than the average Holiday Inn September 10, 2014
Rated 5.0 out of 5.0 by Excellent property Nice new property, clean, good parking, excellent staff September 10, 2014
Rated 5.0 out of 5.0 by Great location and great value Excellent value during the summer months using points or cash. Plenty of parking and easy access to Phoenix, Sky Harbor, and the surrounding area. Front Desk and Wait staff were both excellent. They were going through a slight remodel of the bar area, but it remained open and did not detract from the service in any way. September 4, 2014
Rated 5.0 out of 5.0 by bar dining under construction good stay, staff made up for construction in the bar and restaurant, i'm sure the facility upgrade will benefit the customer. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable and clean Very nice hotel, reasonably priced and convenient to airport, and other restaurants. September 2, 2014
Rated 5.0 out of 5.0 by Good staff The staff Olivia that i called from vegas is nice respond, i have forget my stuff in hotel, and come back to me. September 2, 2014
Rated 4.0 out of 5.0 by Emergency First a positive comment: all staff are super pros, especially a Front Desk Clerk by the name of Erika, she's a natural when it comes to hotel business overall. Second a negative: been @ your hotel about 7 or nine times this year and was a little disappointed this time around; the trash cans in the room had not been changed. But, I can forgive you this one time we are not perfect and some times things do happen. I've stayed in several of your Hotels in the PHX area and only yours so far I would give a 4.5 star status or above. Excellent work keep it up. See you soon. Rev. Al Aponte September 1, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised I needed to book a room with only a few nights notice the night before an early morning flight out of Phoenix. I live in Tucson and did not want to drive up the morning of my flight. I booked the most reasonable priced hotel that I could find so I was not expecting much other than a clean room and a bed. I got so much more, this hotel was wonderful! The rooms were resort quality rooms. Very comfortable, I wish I was able to stay for an extended period. Nice area, I felt safe and secure. I would highly recommend this hotel and I will definitely stay here again. August 30, 2014
Rated 4.0 out of 5.0 by Small Quirks This is a brand new hotel and as a result is very clean and nice. The staff is very cordial and PC members are automatically upgraded. The hotel is very convenient to the airport, not on a major road, but close enough to keep down noise and traffic. Not all reservations include breakfast, so if you are used to getting it with your PC status, make sure it is included because I've been caught off guard before thinking it was included. A few small things that need attention: The internet is good when you have a studio room where the bed is close to the hallway. If you are upgraded to a larger room with a living area and separate bedroom, the internet does not reach the bedroom. In addition, you get constantly kicked off the internet. If you are in a room with a separate living area, there is no desk for business but a small cubby and no phone; it faces a wall so you can't watch TV while working. In addition, the TV in the living area does not have HBO because, I was told by the staff, "it is illegal to have HBO or premium channels in the living room, but it is available in the bedroom area." August 29, 2014
Rated 5.0 out of 5.0 by Great Staff A great stay at a very friendly hotel. Front desk clerk started out making this location memorable (very friendly and helpful), and the clean comfortable room followed it up. Highly recommended location! August 24, 2014
Rated 5.0 out of 5.0 by Comfortable stay Had to stay because of a thunderstorm at my destination. The hotel is very close to the airport and has a clean and upscale finish. Front desk was very thorough and offered 500 bonus points for being a member which was great! Room was very well kept and bed was comfortable August 23, 2014
Rated 4.0 out of 5.0 by Good Accomodations close to Airport We took advantage of the stay and park during a recent 14-day trip and stayed both before and after the trip. Overall, a very good experience. Taken to airport and picked up after a short wait upon return. Rooms are comfortable, staff capable, restaurant a good value. My only negative was no hand soap on the return trip and because it was late we had to go down to the front desk to receive one bar. August 22, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable The room was clean and comfortable. The restaurant was under partial construction so was a bit noisy at times in the lobby but this is not hamper us in any way. Great location, central to the hwys, airport, shopping and adventures. August 20, 2014
Rated 5.0 out of 5.0 by High Recommendation We really enjoyed our stay and the hotel personnel were great! August 13, 2014
Rated 5.0 out of 5.0 by Great Value Near Airport Was just a quick overnight before a flight, but staff was great and room was very comfortable. Would definitely stay here again if the opportunity presents itself! August 12, 2014
Rated 4.0 out of 5.0 by Internet Everything was fantastic about this hotel, but if you must use your internet while at the hotel, be prepared to have bad service. The internet kept cutting out, or took a long time to connect and was very slow. August 12, 2014
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